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1.4 10 Complaints
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USBirthCertificate Complaints 10

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D
7:11 pm EDT

USBirthCertificate replacement birth certificate

This company is a joke! Do not do business with them!

On 7/3/2017 I ordered a birth certificate from them, as we have moved out of state and could not get one locally. Website says 3-4 days to process and I paid for overnight delivery. Expecting it by 7/10 with the holiday. I called on 7/11, extremely rude person basically said it is processing you will get it when you get it. I got an email from them this day confirming the order. On 7/24 I called again, got another person, they stated I will have it within the week. They then used my credit card and paid for the service through vitalcheck.com.

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S
4:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

USBirthCertificate Total Rip Off

I ordered my son's birth certificate on November 29, 2014...they have hit my account charging me four different times for the same birth certificate. The first charge was 49.00, then, 12.95, 12.95, then, 35.00. Over 109.00 charged to me for a birth certificate, what an absurd and horrific scam, and fraud! I will make sure to let each and everyone I come in contact with, plus will publicize on my social media accounts to let all know what this company is doing to consumers! I hope no one else becomes a victim to these criminals!

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V
6:59 am EDT

USBirthCertificate Stay away from these guys

I will start by saying they deliver, but you should know and understand this for California that they take about ten days with week end involved, but if want it faster and for less go directly to vital check because this company just takes your information and sends it to vital check and they charge you a $75.00 fee and you will have still have to pay vital check $45.00, when you could go directly to vital check don't be a dummy like me and pay both because you think it would be faster.

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Kimberly 17
US
Jul 07, 2017 3:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wish I had read these reviews before ordering through these people. I ordered the birth certificate June 19 receiving confirmation on June 23. Beware, you will be charged $49 and at least another $30 for the birth certificate. I received another email that the order had been processed. What was supposed to be about a week is now on day 18. I called to check the status. I was not rude; did not yell, threaten or cuss. I did state I was disappointed in how long it was taking and asked when it was going to get here, and mid conversation she hung up on me. There is no such thing as customer service anymore! Companies are out to just take your money and they may or may not deliver the service or product.

Is USBirthCertificate Legit?

USBirthCertificate earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds USBirthCertificate to be a trustworthy company. Although there's a 10% resolution rate for customer complaints, which deserves attention, USBirthCertificate is known for their high standards and safety. If you're thinking about dealing with USBirthCertificate, it's wise to check how they handle complaints.

A long registered date for usbirthcertificate.com can be seen as a positive aspect for USBirthCertificate as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of USBirthCertificate's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Usbirthcertificate.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up USBirthCertificate and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on usbirthcertificate.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While USBirthCertificate has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to USBirthCertificate. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
B
8:43 am EDT

USBirthCertificate No deadline

I needed to get birth certificate for my son asap. I found usbirthcertificates.com website and they promised to prepare all the documents within 24 hours. Two days after I still didn’t have the documents. I searched through the internet and discovered that many people waited more than a year.

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O
10:50 am EDT

USBirthCertificate Scam, proven by many consumers

TOTAL SCAM PROVEN TIME AND TIME AGAIN BY MANY CONSUMERS. THEY PROMISE TO GET YOU YOUR BIRTHCERTIFICATE TAKE YOUR MONEY AND THEN YOU NEVER HEAR FROM THEM AGAIN AND NEVER GET YOUR CERTIFICATE.

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Tutue
US
Sep 28, 2012 8:02 am EDT

I payed 58$ for my birth certificate and never received it.

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toddclark9
Wellington, US
Aug 06, 2012 9:02 am EDT

They are the first thing that pops up when doing a google search. Not only do you get billed for their terrible service, but then the state will charge you as well. I was supposed to get my daughters birth certificate in 3-5 business days, took 3 weeks. They are rude, hard to contact and do not live up to their end of the bargain. Beware !

ComplaintsBoard
R
4:17 am EDT

USBirthCertificate Takes your money sends your info to a third party which charges you again

Takes your money sends your info to a third party which charges you again. I called the company that actually sent me my son's birth certificate and they said they could have done the exact same thing for just the price I paid them if I had gone to their website directly, which is vital records. I did not need to pay this company to send my info to someone else, I thought they would be sending me the certificate themselves. They Did NOTHING! DO NOT WASTE YOUR MONEY.

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T
5:36 pm EST

USBirthCertificate Not only are they rude but there a scam

I called USBIRTHCERTIFICATE a few days ago for a price inquiry. When the Rep told me the price off 100.00 I simply told her I would call back after checking a few other places and she hung up on me. I didn't appreciate being hung up on so I called back. Another women answered and I asked to speak to a supervisor. She said "hes on vacation" in a very rude tone. Then i told her that if they wanted my business that should not be rude and that when they get off the phone they should not hang up they should say have a nice day or something. The Rep then said "look $#*! we make enough money to not care about you as a customer" She then hung up. I was infuriated at this point. I called back and asked for the Supervisors name. she then said "His name is SUPERVISOR DUHH!" and hung up again. I didn't call back anymore because i refuse to play games with these little girls DONT EVER USE USBIRTHCERTIFICATE . Not only are they rude but there a scam!

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The Ogre
Shrekville, US
Jan 09, 2012 6:55 pm EST

Why would you need to use that site?

ComplaintsBoard
P
8:19 pm EDT

USBirthCertificate They are rude and make it clear that all they want is your money

Please do not use this service! Go to VitalCheck and order the birth certificate directly from them. You will get a charge on your credit card from them anyway. USBIRTHCERTIFICATE is just a scam. They take your information and submit it to VitalCheck because VitalCheck is the only company authorized to deal with the state. It actually takes longer to use USBIRTHCERTIFICATE! If you call their offices, they are rude and make it clear that all they want is your money. I CAN NOT STRESS THIS ENOUGH...THIS IS A SCAM!

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J
6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

USBirthCertificate misleading and lied to over the phone

This website is very misleading and has dishonest employees which lied to me over the phone on 3 seperate occasions. The reason why i needed this service was because i was going on vacation and I needed a birth certificate in less then 10 business days. They not only say they can get in 3-7 days on there website but it is taken over 2 weeks. Don't trust these people, they are very misleading and they will lie to you over the phone to get your money. When i called to get a refund because the service that they described and the service they delivered were 2 different things, the rude ### manager with no communication skills what so ever was a complete idiot and was screaming at me on the phone.

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DebJJ
US
Aug 10, 2011 4:46 pm EDT

I am SCAMMED my this website too. They do not answer their phone calls. Website is misrepresenting. Consumers beware!

ComplaintsBoard
K
5:33 pm EDT

USBirthCertificate They gave me a runaround

I ordered my daughter's birth certificate back in August 2010. I paid the money and filled in the blanks so to speak. When I didn't hear anything after a couple weeks, I called back to see what the status was on my order and they came up with some new paperwork I had to fill out and fax back. Well not only did I fill out the forms and do the notory they ask me for, but I faxed a copy as well as mailed a copy to be on the safe side. (I live in Texas and my daughter was born in Cali.) Because I needed it asap for her school. Anyway after almost a year now of waiting and calling with no return phone calls and still no birth certificate, not to mention unanswered emails; I was finally able to get through to somebody via phone. She gave me the runaround (big surprise!) Told me that they never received the papers that I made double sure that they would recieve plus said that I could not get a refund because it had been a year ago. WTF!? My husband called them back to talk to them and they told them either they talk to me or they don't talk to nobody then hung up in his face! WOW!

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Belinda E
Port Orchard, US
Nov 20, 2014 5:08 pm EST

Warning, Warning, Warning! This company is terrible. I was charged a huge price and lied to over the phone. I called to stop the order and put it to another shipping status right after I got the email. I was told the different prices and then I changed how I wanted it shipped. As I was doing this, I received a call I had to take and told the lady wait I will call back.
I called back 15 minutes later and told that the order had processed for the full amount ! Their email plainly states that you must respond to this email to complete your order. Their website is Not clear. This took money out of my bank that was being processed to pay another bill. You can find birth certificates much cheaper. Beware they are crooks!

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Coloricanlicious
US
Oct 16, 2014 12:24 am EDT

They are the worst! I needed my birth certificate by Oct. 13, so I placed the order on Sept. 30th, It's Oct. 16th and I still haven't received it! I missed my chance at a job (currently unemployed)! I went to their website to place the order and chose the 4 to 5 business day delivery but they have no control of when Vital chek, the company that USbirthcertificates.com places the order with, who then in turn places the order with the gov, processes said order! Just go directly thru Vital Chek and save yourself the heartache and their 49 dollar processing fee on top of the actual cost of the document. And their customer service sucks to no end! I had the misfortune of dealing with Leeann, one of the nastiest human beings on this Earth!

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Overview of USBirthCertificate complaint handling

USBirthCertificate reviews first appeared on Complaints Board on Apr 27, 2011. The latest review replacement birth certificate was posted on Jul 26, 2017. The latest complaint Total Rip Off was resolved on Jan 07, 2014. USBirthCertificate has an average consumer rating of 1 stars from 10 reviews. USBirthCertificate has resolved 1 complaints.
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  1. USBirthCertificate Contacts

  2. USBirthCertificate phone numbers
    +1 (888) 629-2016
    +1 (888) 629-2016
    Click up if you have successfully reached USBirthCertificate by calling +1 (888) 629-2016 phone number 0 0 users reported that they have successfully reached USBirthCertificate by calling +1 (888) 629-2016 phone number Click down if you have unsuccessfully reached USBirthCertificate by calling +1 (888) 629-2016 phone number 0 0 users reported that they have UNsuccessfully reached USBirthCertificate by calling +1 (888) 629-2016 phone number
    +1 (713) 629-8330
    +1 (713) 629-8330
    Click up if you have successfully reached USBirthCertificate by calling +1 (713) 629-8330 phone number 0 0 users reported that they have successfully reached USBirthCertificate by calling +1 (713) 629-8330 phone number Click down if you have unsuccessfully reached USBirthCertificate by calling +1 (713) 629-8330 phone number 0 0 users reported that they have UNsuccessfully reached USBirthCertificate by calling +1 (713) 629-8330 phone number
  3. USBirthCertificate address
    2600 South Gessner Suite 200, Houston, Texas, 77063, United States
  4. USBirthCertificate social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
USBirthCertificate Category
USBirthCertificate is ranked 14 among 22 companies in the Passport Services category

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