Virgin Active South Africa – Virgin active la lucia - sales managers conduct

Denise Pillay should never been in the position as Sales Manager as she definately is not qualified or experienced to professionally manage a complaint. I left several messages and sent emails which she failed to respond. Upon hearing my name, she asked the consultant to say she's busy. I insisted to wait for her. Only to have a conversation with her screaming and cutting the call on me twice. Saying I can take it higher, she doesn't care! What an audacity.
Is this the caliber people that a mega brand like Virgin employs ?