To whom this may concerned,
I am disgusted about the treatment I received today from the Gym Manager (Claude Oliver) at Zone Fitness Bellville Sanlam centre. I went to the gym to request a freeze on my membership, due to the well-known lock-down most countries have implemented.
He then informed me that, he was instructed to no longer freeze anymore memberships as they have received a dozen of request and now, they are no longer accepting freeze/suspension request (not only that is utterly absurd, to which I strongly believe it is. I mean by law the state is in lock-down, paying for a facility you will not be utilizing during the lock down, is a rip off and I believe it is a crime).
He was so rude to how he tried to assist me. He kept on moving backwards showing no interest to my complaint. The arrogance and disrespect he showed towards me, was so dehumanizing.
After he mentioned that he will not proceed with my request, I pleaded with him to give me contact details of people that may help. I kept on repeating the same request frantically.
What he did next, what so embarrassing and showed lack of consideration and professionalism - he just turned his back and left me there waiting for answers. He said nothing to me, he just turned around and left.
His act was so dehumanizing. I wish I was angry; this would hurt less by now. But I am more traumatized as to, why I would receive such treatment from a person whose profession deals directly with clients. Directly with another human being in person. He's demeanor, showed disregard to me as a person. I made him aware of his demeanor and he took no note of it, he kept on not paying attention to me.
I am disappointed in how he approached me as a client and a human being. I highly doubt I would even continue my membership with the gym anymore because of the treatment I received. I will even stop my fellow colleagues on joining me at that gym. He is not professional, dehumanizing, degrading and careless about other people in general.
I hope you will do something about this, because it turns out, I am not the only member who has been treated in this manner by Claude Oliver. He is a disgrace to the brand and company at large. No such person should be allowed in close contact with other human beings.