Vestiaire Collective
reviews and complaints

You have informed me that the buyer is sending back belt as closure broken and showing me buyers photo of broken belt. I emailed customer services with my photos showing belt intact, these are the same photos I listed the belt with. They ignored me and said I should look at buyers photos again! Obviously the buyer is a scammer and maybe needed the bit that is now missing in their photo! Why would I bother to waste my time and send a broken belt to someone when I know it would come back? So now I am going to get back a broken belt? And you have said my trusted seller status would be taken away on top of it. I want the money for my belt as it was not broken. If I am not compensated for this I will be reporting this as fraudulent and will make it known how Vestiaire treat their sellers. Sent 2 photos showing my belt with serial number and not broken nothing missing. 3rd photo is buyers photo showing missing part that goes through the hole to do up belt.

Awaiting your reply

Loridana Allen

I bought and paid for an item on 8 March which has been lost in the post. Vestiaire tell me they are awaiting a response from the courier. It is their responsibility to refund me irrelevant of the courier investigation. Warning to everyone, most Vestiaire purchases end in a problem. Customer services is the worst I have ever experienced anywhere! They do not care about their customers at all. Avoid these cowboys or take a massive risk on loosing your hard earned money. I would not recommend to anyone.

Report: Our Quality Control team has checked this item and found that there's a tiny difference between the description and the item itself.

- the report to the customer does not specify that this tiny difference is in the photo. and that the item is in perfect condition. and that the integrity of the product is unaffected.

- The chat channel between the customer and the seller was closed and the message history was all cancelled.

Vestiaire collective had a YSL bag that’s worth £2k and lost it. It’s been at their hub since 29th of March (today is 12th of April) no one is replying anymore. I’ve been told to stop texting them and have patience as they’re communicating with logistics team. Whenever i track the item with ups service it says that it was delivered to the hub ( Lowfield Heath GB) and received by SYLLA.

I received my order from VC an hour ago, and soon as I opened it, I am quite sure this item is fake, as I have exactly the same item in another colour myself. The material and the actual size are completely different, plus a discolouration, etc.. Also, the seller is an extremely dishonest person, she said that the item was "never worn", yet there are stains on it. She said that the hat was a gift from her friend but she has never worn and it's brand new! However,the hat doesn't come with a dust bag nor relate packing at all. It comes like an item from a thrift store! I fully doubt why VC could let this pass the authentication? I am trully disappointed. Relisting is just not an option as this item is not supposed to be for sale at all! However, I can't find a proper link or contact to VC to deal with this.

Order of dior saddle bag 10/03/23 received on 20/03/23. Paying 3200€ so the item automatically goes through quality control. When the bag arrived the long dior strap was missing. So I sent it back the same day! As this is not what I paid for…

Lthe seller was adamant they placed it in the box and sent it… so it went missing/ taken during quality control and vestiaire itself.

I sold an item on this platform on 13th March and sent it to their Hong Kong office from New Zealand at my own expense by tracked mail 15th march - two days later. I looked on the site for a place to log the tracking and to confirm it has been sent but it is incredibly difficult to contact them so I emailed the buyer directly to send tracking number. Two weeks later I receive an email saying sale cancelled do not send item. I used the tracking number and see the item is already in china. I contact them with screen shots of the sale confirmation, nz post sent tracking confirmation, communication with buyer and they say they cannot pay me for the item as it’s cancelled but also cannot return it. so I have sent them a $350 item that I know longer have and I also have not been paid for.

I received a fake LV bag from Vestiaire Collective on 3-24-23. The handles had plastic conversations and there was no date code label inside the bag. The bag came folded in half. Clearly a fake bag and I can’t even return it, says I have to repost to get any money back. This is crazy. The bag that was sent did not match the photos in the website.

Order details

Order number: [protected]

Ref: [protected]

Louis Vuitton

' Onthego leather handbag

45 Direct Shipping

I tried to make a bag purchase and at the very same time it appeared to be sold.

The seller didn't understand how or why neither did I ... I was very stressed and annoyed with the process of not being able to contact anyone so I chat VC to be told it had been sold and checks were being made even though my offer was accepted. it just didn't make sense.

In frustration I closed my account.

The following day I used my sisters ac to check and it was still for sale?

I contacted VC again this time to be totally ignored.. tried the seller .. ignored.. ?

They wouldn't even answer email or chat.

Yes I use my sisters account but if thats the sin well why not tell me not ignore me your a professional company.

I bought in June 2022 a dress, described as Lanvin. When the item arrived, there wasn't any label on it, none. Either brand label or washing label.

I complained to VC and they accept to return so they could see it.

Suddently I had, a very serious health problem, and I wasn't able to return it.

Know they say I can relist it, but the problem is that the value of the dress it's not even the same with no labels.

I'm being harmed with no fault at all.

I've bought a lot in VC, also sell, but now I stop trusting the company.

I don't recommend at all.

9th of Feb 2023 the buyer contacted me to say the Marella coat I had sent and sold has not arrived and that they had received a flash drive instead. I confirmed I hadn’t sent them that and that I sent the goat.

We both agreed to complain to Vestiaire. We did and continued to follow up every other day each until today (2nd March).

During this time they asked me to send a copy of the package and label (which is not routine / part of their guidance). I couldn’t. I asked them to retrieve the shipping label they sent me to ID who it was sent to. Zero follow up. In the meantime, VC relisted the coat (which I no longer have)

VC have contacted the seller and said they would refund them and told the buyer I have been refunded. I haven’t. There is no complaints section. Awful awful service.

I bought louboutin shoes (bever worn) from a professtonal buyer called Reworked on vestiaire on 6/2/23 order number [protected].

I asked fro authentication and paid extra miney. The report said the shoes were according to description.

Once I received them both the shoes had “X” marks on the red heel and also one shoe had a huge cut from a blade on the pvc.

Vestiaire blamed me! Even though I sent back the box showing that I dint use any blades or scissors to open it. i paid 500 euros for the shoes and they were for my wedding day. No one from Vestiaire talked to me to explain or ask for details. I am completely shocked. I want a full refund. And also they never showed me pictures of their authentication to prove that they did their job right. My trust is completely destroyed. Also on the vestiaire chat a coworker said someone put a knife on the box by mistake, but then I received a formal email saying I did this. Its not my fault someone from the line damaged the shoes! I did not receive what I ordered.

I shipped it to second check. Because seller mentioned prefect condition and never used/used a little. Once I received it a dent and peeled 3/4 corner. It doesn’t mentioned on it.

I asked to ship it back or refund.

No one responded.

And relist my bag without asking.

Very bad customer service

Stole my bag and money.

It a week already. No one responded.

Relist my bag without my permission.

I sold a Gucci pochette bag on vestiaire. Their so-called expert stated in a quality control report that the handle was not original. This bag was purchased new by myself and barely used. I sent them the receipt and asked them where did they identify that handle was not original (I attached their report of trouble area as well as my close-up pictures for that trouble areas, which show clearly nothing have been ever altered, all are original). Since the bag is authentic, original, never being altered, repaired or replaced. I even attached my Gucci email shipping notification when I ordered my bag. No response. What does the so-called expert do? Do they even qualify as expert to make a mistake like that? I won't be surprised if the other way around, let fakes slip through their so-called quality control. Shame on you and your experts! Definitely dishonest, disqualified and unethical, un professional.

I demand they make corrections to their wrong/untrue quality control report about the bag I sell in a timely fashion so that my buyer can receive the bag and I can get paid. If they respond too slow that I lost my sale, I demand they reimbursement for my loss (I sold the bag for $585).

Hi,
My email is [protected]@gmail.com
My number is [protected]
I've been complaining for over three months still regarding item [protected] that u lost in your courier warehouse and no one helped me to end this mess
Can I understand where is your managers
No one replying emails, no one getting back to fix this mess in live chat and all u do for three months is saying we didn’t forget you
Why u don’t want to pay for an item u were responsible for it and u have a proof that it’s been lost with your courier warehouse?
I’m not going to give up on that and won’t stop until u send my item back or take its worth of sale money
I have never seen this level of customer service ever before
Been asking for a normal conversation between me and a manager and no one cared to arrange it or respect that I asked for it more than 5 times
Is this how u deal with complaints?
I sent all the conversations screenshots to head office and yet no one even replied to confirm that they received an email
I’m really disappointed with the level of service and experience I got from you
You're simply proving that it’s not a safe platform bc if the item lost bc of u, I will be the only one losing

Being a member of Vestiare community the last couple of months has been a terrible experience. Usually the cannot understand if an item is authentic or not. Their team has limited capability and knowledge.

I always go back and forth with custom support with very generic and poor replies (please be patient, we are trying to find the best solution for you blah blah blah)

As for today, the have cancelled one of my orders because the "experts" couldn't confirm! the authenticity of the item (a Pinko's love belt) which is a very well known item and can easily be checked)

Anyway, they didn't send any pictures for example to indicate where the item doesn't meet the brand standards.

Now they are asking me to pay 20€ for shipping back to me the item.

Of course, I've immediately raised an appeal but it's been some hours and I still haven't heard from them - which something very common too (lack of communication always)

I'm asking them to provide photos of the inspection because if my item is not authentic I have to raise an issue to the pinko retailer shop that I've bought the item:)

It's been 2 weeks since my sale and now I've been informed that the sale is cancelled... The expet couldn't be sure if it's authentic or not!

My gosh!

As soon as this issue is resolved, I'm going to find a different platform.

Too overwhelming, it's not worth it

Vestiaire Never issued my $880 credit. Just stopped responding to the emails I sent asking for help. I had a credit from Tradsey that transferred over to Vestiaire. I purchased a pair of boots using the whole credit plus money out of pocket. The seller canceled the order and Vestiaire credited my credit card the money I paid out of pocket, but never issued the credit of $880 back to me. After numerous emails back and forth showing screenshots and giving them every bit of information they asked for, they have stopped responding. No integrity. No help. Customer Service is a joke.

On January 19th I purchased a pair of $992 Givenchy boots using Affirm on the Vestiaire Collective Site. After waiting 4 days I learned my purchases was not void because the seller did not see it, so I reached out to Vestiaire on JANUARY 23rd for help, I was told it was under investigation and they will contact me in 24 hours. 7 days has passed and I have sent 6 emails and not a single response. On January 25th, it said I would be refunded to “Klarna” however I do not own a Klarna and never attempted to purchase via Klarna. Now my item was canceled and I’m forced to pay $992 Because Vestiaire refunded me incorrectly and will not even respond to a single email in order to correct this. I just want my money back because I will never shop here again. Please be aware this is the 2nd time I faced serves issues using this app!

I bought a Polene handbag from Vesitiaire on 1/15/2023, and received it on 1/19/2023. It is so obvious a fake that a non-expert like me can tell it inmediately (see photos below).

I immediately contacted Vesitiare, and got it returned to them the following day. It has been 10 days since I returned the item, but they just kept saying they are working on it without a solution!

I paid $15 for authentification! I need an explanation why this counterfeit passed their quality control. And I want REFUND immediately.

Order number: [protected]

Item reference number: [protected]

Request solution: immediate refund