GOAT
reviews and complaints

I ordered a pair of mens 9.5 dunks. After 3 days, the seller sent the item to GOAT for verification. Something was wrong as GOAT had to find a "replacement" pair and the order was updated back to "Seller Packaging". However, GOAT decided a fair replacement pair would be a women's 9.5 and made me wait a month to get a pair of womens shoes that wouldn't fit so I could do the unnecessary return dance where it costs me money for returning it. Never been so annoyed at a company that lies directly to your face. You cannot trust GOAT. Order at your own risk. They will not be there to help.

CORRECTION: GOAT did come through and decide to refund the money before shipping after really giving them a hard time. They were insisting they were not going to to do that for the first 2 weeks.

They have earned the name after some time in the market and are part of the big 4 for sure in selling authentic sneakers. Love this company.

I ordered jordan 4, they came quickly, everything was tracked online and on time, excellent condition of sneakers and box. Satisfied with the service.

Ordered my son a pair of the panda dunks for school on Wednesday 8/16 and had them delivered today 8/18 at 7pm. Very pleased with how quick the delivery was and 10/10 on the panda dunks.

I have never had any problems with Goat before, but now I do. I ordered a new pair of Jordan 1s for Father's Day for my fiancé. This is my sixth order from Goat. The shoes were shipped from Hong Kong, which made me suspicious, but their FAQ addressed this. Despite that, the delivery was quick. I ordered them on June 4th at 6pm and they were delivered this morning, June 9th.

When I opened the box, I immediately noticed a crease on the side of one shoe. The second shoe also had a crease in the same spot. I contacted their app and chatted with them. They asked me to attach photos to the chat, and then offered me a $20 credit or the option to return the shoes and receive a refund minus tax and shipping. What kind of offer is that? First of all, $20 is a terrible offer. Secondly, I should be able to return the shoes for a full refund. Honestly, I don't even want a refund. I just want to exchange the shoes for another pair that isn't creased.

I'm not a picky person, so I wouldn't mind if the shoes were for me. However, my fiancé will definitely notice and question if the shoes are new. Additionally, the shoes had a Nike tag attached to them that wasn't in English. I expected this since they came from Hong Kong, but it doesn't look good overall.

I'm really surprised at these responses, I ordered a pair of YEEZEY"S and had not problems. These comments are very alarming...

I feel really bad because there are so many bad reviews from all of these people and I didn't have any problems with my order. I ordered the Zion 1's the same day they came out (April 29th) and I decided to get them from here because NIKE and everywhere else was sold out. They were a little late but the order did say 10-14 business days and could have possible delays. But the shoes are immaculate. Sturdy, clean and great looking. Definitely satisfied with my order.

Ripoff. Ordered wrong size shoe accidentally. They tell you they can't get your $ back and you now have to resell it. Mind you it was my first time using and trying to navigate their system. In order to contact them you have to use email and this ridiculous "write above this line ##" system. Someone different answers each time saying the same thing. Its like starting over each time. It's been months and I am stuck out of over $140 with a pair of shoes I can't wear stuck in a warehouse somewhere. I'm out the shoes AND my money. DO NOT USE! Still waiting on a response asking where/how/if I can contact a corporate manager, CEO someone else. You feel lost in the shuffle and totally helpless and ripped off!

Many of you are just haters trying to get something for free. It did take about three weeks to receive my order, but after reading some negative reviews, I got worried and contacted them. They responded promptly and the next day they confirmed my order. A day later, the shoes were shipped from Hong Kong through DHL with a tracking number that I monitored throughout the entire process. I received my shoes today and despite reading your negative reviews, I was pleasantly surprised. The shoes, reverse flu 12's, were perfect. They came in a nice box, were brand new, and even included extra shoe laces and a goat verification card. What more could you ask for? Stop trying to take advantage, GOAT will continue to receive my business. I only gave them four stars because of the slightly long wait time, but other than that, I am extremely satisfied. -*** in Louisville

I was sceptical with my first purchase but everything went well. They kept me updated and I received my shoes in a decent time frame. The shoes were perfect. I tried them again and received the same service. I am very happy with my shoes and will purchase from them again.

Don't listen to these people I've bought like 20 pair of shoes from Goat. Literally live that place, fast and they always respond to email. Sometimes within hours even. These people whining they can't return shoes after they tried then on lmao. Are you serious? That site has strict rules about what New/deadstock means. Tried on shoes ARE used. Like it or not.

They are a great company, even though they can't respond to every user that contacts them on time, and people have claimed to get fakes. They try their best to authenticate every item and get it shipped on time. If you want a real pair of shoes, GOAT is the way to go, even if their are other cheap options, because they are almost always fake, and GOAT authenticates every item.

This is my first time ordering from them. Never heard of the site so I came here to read reviews and got freaked out but I found very few good reviews so I decided to give a shot. I ordered 4/16/21 morning, my shoes shipped that same night and I received it on 4/20/21. Package in perfect condition- shoes were just as I ordered in brand new condition. Wanted to leave this review since there were so many negative reviews that almost scared me into not ordering!

This company is honestly one of the best "middle man" businesses I've ever used for purchasing shoes, I ordered these shoes on the 3rd of May and they came on the 7th (I used instant ship for them to arrive early since the shoe is already verified and in their possession)! They are a great company to sell shoes but just remember everyone makes mistakes (especially now with this whole COVID-19 business mucking about) but overall they came in great condition, they were NOT FAKES. By the way, when ordering shoes overseas (out of country) there is always going to be other fees to be aware of. People saying that this is a scam are totally false since loads of people have gotten the shoe on time. (This review is all my Own thoughts and if you'd like to talk to me about this company then just hit me up on instagram @justthatboysammy)

I have several complaints with this platform. I currently ship an order to them over two weeks ago, and it shows that the package was delivered yet it shows like the package was delivered to the dock, and I have not been paid or been contacted or updated on my package, there’s no way to get in contact with someone directly that can explain to you what’s going on yet they have my package and my money. I have written several emails and have not gotten any responses. Just an automated email.

I am again requesting to cancel this order and get refund. I was not aware that buying the pre verified shoes would result in me not being able to cancel after making an error picking the size. GOAT is responsible for listing this release under womens sizes and making it very confusing. On top of that I paid EXTRA for the pre verified and it is ridiculous I can not cancel to make a change 2 minutes after ordering, Customer service has been awful, I will be returning this product if you send it to me and I will be posting reviews of this experience on all platforms. This will be the 7th pair of Jordans I have bought for my family on GOAT and I will never buy from you again after this experience. You all are crooks and have no customer support line for a reasons as you are trying to steal our money, this is no way to do business and retain customers, Very awful, also your 3 day return policy is obviously designed to make it as difficult as possible for customers to return a product. I will be doing everything possible to elscalte this issue.

Started as awesome experience. Has been nothing but a nightmare. I recently just joined GOAT and sold a couple pairs of sneakers. That was the easiest part. Wait for the payout and the way it works is GOAT issues you credit in their app, then you have to cash out. So I go to cash out and their system automatically does a two factor authorization, which I understand to protect from fraud. Here is where this gets rediculous. I can't get the text cuz I'm unable to access my phone at the time. I contact support and get a response from Maria right away. Stating they can assist I just need to provide certain information and they can take care of that. Within minutes I submit all information required. Not another word. I send follow up messages since I was wondering what was taking so long and don't get another response until the next day when I submitted a second support ticket. I then have Tricia reaching out to me informing me they have escalated my request and to not create multiple tickets for the same issue to avoid confusion. Now kind you this is all over email or chat in their app, there is no way to contact goat and actually speak to someone. Which is completely absurd being that They say oh you can reach us via email 24/7. That is a lie, sure emails can send anytime of day but there isn't staff working 24/7 apparently because I still have yet to receive any further communication regarding my issue. I still can't access my money for the shoes I sold that GOAT had no problem collecting their fees. It takes 24 hours for them to set up an account yet it's been 3 days and they can't update a phone number so I can cash out? On top of that no communication during a time when peoples lives are all over the place. This is a poor business model with the most unaccountable customer service I have ever seen as well as so much stress over updating a phone number.

The MOST HORRIFIC customer service that i have ever experienced in my life. Jheremy C. and Nash N. are the representatives that i dealt with that did NOT resolve my concerns. I was sold a NEW shoe that i had been waiting on and was so excited for the shoe to arrive in USED condition. The shoes had scuffs on the bottom, written numbers, brown and black marks. I spoke to several individuals explaining that the shoe was in USED CONDITION. I spent over $200 for a shoe that i thought was new. I requested a full refund only to be given the run around. GOAT tried to offer me a store credit and/or discount. I WOULD NOT accept it and told them that I am requesting a FULL REFUND for a shoe that was not sold to me in NEW CONDITION. After i said i would like my matter rectified and to speak with a supervisor, Nash N. said that he would refund me my money to my original form of payment upon my return. I returned the shoe to GOAT, great - I thought everything was going well. I received yet another email from a different person stating the shoe was in used condition and that i could only resell the shoe or receive a store credit. I thought that was hilarious as my receipt and account information show the shoe listed and sold as NEW. After that, Jheremy C. responded back saying the shoe was listed as used and that i could not receive a refund. This is the first time that someone told me that the shoe was listed as used when my receipt and account clearly say NEW so you cannot dispute that. GOAT has lied and said that the shoe was sold as used. Nash N. clearly said the shoe was new and sold as used which is why he agreed to offer me a full refund after multiple email exchanges, images, and video. DO NOT BUY FROM THIS COMPANY. Their specialists are so bad, the customer service reps are even worse. They don't even have a phone number to contact someone for an issue. Very unacceptable. DO NOT BUY! I will take this even further!

GOAT is not a company you should do business with. The customer service is non existing and the 3 hour cancellation policy you have is not correct. and I when I received my INVOICE/RECEIPT from GOAT within 10 mins, of my purchased of a pair of retro Air Jordan $ 354 plus tax and delivery everything had been authenticated, so they did not give me an opportunity to cancel and re purchase for the correct size. I shared with them that I purchased a 8.5 and needed a 7.5, My granddaughter is graduating high school and requested a pair for her graduation present June 24, 2022. They have a Terrible business practice and does not consider people can make a mistake and need a different size. I did not ask for a return, just the correct size. What happens if they make a mistake on a purchase or an order, they have an opportunity to retract their mistake , however a customer does not. That is a very bad policy! I received my INVOICE/RECEIPT from GOAT within 10mins, everything had been authenticated, poor business practice so did not give me an opportunity to cancel and re purchase for the correct size. The cancel button did not work. This is disappointing and upsetting for GOAT TO NOT OFFER AN EXCHANGE FOR THE CORRECT SIZE, OR A CREDIT FOR ANOTHER ITEM, BECAUSE I CANNOT USE THE SIZE 8.5. GOAT DOES NOT DESERVE ANY STARS... NOT A GREAT COMPANY AT ALL. This is GOAT'S response The only thing we offer is our return policy for eligible orders. Unfortunately, the sneaker you ordered is a pre-released sneaker so it is not eligible for return. It was indicated upon check out that this is a final sale. you can only cancel your order within 3 hours from placing the order or before the seller confirms the order, whichever comes first. In the event that the seller has already confirmed the order, the cancel button will no longer be available or will no longer work even if it is still within 3 hours since the order has already been confirmed.

GOAT has the worst customer service I have ever experienced. First, you can't call because everything is done via chat or email and when you finally reach someone, it takes them days to get back to you. After the initial delay in authenticating and shipping out my shoes, I immediately realized I received fake or an extremely irregular pair of sneakers. Upon further inspection, I noticed many differences when compared to a friend's authentic pair of the same exact shoe. Concerns included, but not limited to excess glue, separating soles, poor stitching, and the color being off. After days of going back and forth via email, they suggested I send the sneakers back for a store credit minus the deduction of shipping costs. I argued this deduction because it was their negligence to thoroughly inspect the sneakers before they were sent to me. I received them without tags, and in a box without any type of authentication paperwork or tissue paper. I was then forwarded to another department that asked for photos (although almost a dozen photos were sent with the initial email I sent to them requesting additional help). This is absolutely ridiculous as GOAT has sent me an inauthentic item and refuses to acknowledge this, accept culpability, and rectify the error in failing to provide the item that was advertised and I subsequently purchased. This was not my fault that GOAT sent me a subpar, inauthentic item and now penalizes me for refusing to shut my mouth and keep this fake pair of sneakers. My purchase history shows I have no issue returning and accepting the shipping deduction, but this unscrupulous behavior from GOAT is unacceptable. I am willing to send the sneakers back, wait and use the credit towards a replacement pair. GOAT has not tried to make this process easier in any way as this is a timely process. Their policy online states they PROTECT the buyer, but now they refuse to honor this. I feel the only way to fix this is to dispute this transaction.

To whom it may concern,

I have done multiple shoe deals with this company for years and would have given them them 5 stars every time before this experience. I ordered new shoes that were supposed to be authenticated as usual by a specialist assuring they were new. I ordered the air max penny photon dust in the beginning of October. I had been in the process of getting ready to move to Spain at the end of the month and thought I would receive them before leaving but did not.

Once my brother who still lived in NJ picked them up for me he immediately sent me a picture telling me they are huge black scuff marks on the side and most definitely work and not new. Once I reached out to the customer service specialist it had been only 5 days past their 3 day window policy. They told me because I did not write them within 3 day window I was entitled to nothing and the following ensued. The fact that I have been waiting this long for a supervisor and/or competent customer service specialist just dropped this company to 1 star or lower for me. Not only have I done over 10k in business with them but I boasted their reputation as the premier authenticator. Absolutely no loyalty in this app and because of its quick rise to fame now is becoming on pr or worse than stockX and I'm sure will slowly only keep getting worse

I had the unfortunate experience of dealing with one of your least professional customer experience specialists Luis O., once I received my recent order #***. Below you will find the thread of our conversation, photos, and my explanation of why I didn't realize the shoes that were supposed to be new arrived damaged. I also explained that I ordered the shoes at my old address in New Jersey before moving to Spain, thinking they would arrive in time but they did not. Therefore I explained that I had to wait until my brother who lives in Jackson NJ had time to go get the shoes for me in Hawthorne, and once he opened them he immediately sent me photos saying they are clearly worn and scuffed.

I have done a bunch of business with your company as you can see from my seller history but this transaction with Louis O. Left more than a bad taste in my mouth. I explained to him the entire situation about receiving the "new" shoes clearly damaged, and all he could say is you are outside the 3-day window so I cannot offer you a return, refund, or credit with no empathy. I have never had a ticket handled this poorly, every other specialist has been more than helpful and understanding. That should be the case with this scenario as well since I moved overseas, and obviously could not meet the 3-day guidelines since I was moving to a different continent! I believe at this point I am entitled to a refund, substantial credit, and the damaged shoes.
I also told him multiple times in previous emails to connect me with a supervisor which he has actively ignored for days now stretching the timeline even further. I have never lied or tried to scam your company, as soon as I received a picture of the shoes from my brother is when I reached out to you guys looking for a solution. With my track record and future plans of using your company and boasting its reputation, I expect a satisfactory solution. I highly recommend you reprimand Louis O. For his poor customer service skills or get rid of him entirely because I have never experienced a situation like this with one of your specialists. I hope you can see the whole thread of our conversation last week and realize I do not have any more patience for this situation, especially if you want me to keep being an advocate for your company. Please connect me with one of your supervisors or his supervisor as soon as possible, or I will turn into a devil's advocate pretty quickly.

Still waiting to hear from his supervisor but nobody has gotten back to me including him and it's been over 4 weeks!

Best
Carlos Castillo

I placed an order with goat 11/9/23 for Dunk Low Grey Fog . I’ve waited for the shoe to be verified and processed and everything. I get an email with a tracking number stating my package will be delivered 11/14/23. It gets to the day it supposed to be delivered and it says delayed schedule for 11/15/23 before 10:00PM. So i waited and i still haven’t received my package but it was marked delivered. I looked downstairs , around the building , ask neighbors have they seen anyone deliver anything nobody seen anyone so today 11/16/23 I’ve made a claim with the carrier and contacted goat support and submitted a request for my refund back and they told me it’s proof of delivery and I told them my package isn’t here so they told me it’s nothing they could do so im just going to dispute this charge with my bank.

Ordered wrong size so tried to get return info to exchange and 2 months later still in a nightmare with no resolution. What should have taken maybe a week is still not resolved 2 months later because CS is AWFUL. They repeatedly ask the same questions because they don't read the answers in the email responses so you go in circles. Requests to escalate are ignored and the same basic level CS reps keep emailing without any help. I clearly stated (and even highlighted) that my original email address was not functioning properly anymore and I was not able to email from that address anymore and offered to answer any questions to verify myself - instead of helping (and this is 2 months on now), Cameron R emailed me recommending "placing orders with active emails that you can reach out from" UGH. The list goes on, HORRIBLE CUSTOMER EXPERIENCE AND NO SERVICE!

I ordered a pair of tennis shoes online. I had looked at two different shoes both were size 9 1/2 . I chose the shoes I wanted put in my credit card information and hit the purchase button. I got a confirmation back and it was not the shoes I ordered or even the size. I immediately tried to stop the order so that I could order the correct shoes. I received messages from your online services indicating that the shoes had already been processed. How that can be is beyond me I sent my first emails within 3 minutes. Since then, I have received emails from Jen D. (GOAT Support) instructing me that the shoes had shipped and when I receive them to take numerous photos and send them to her. I did that on Friday morning. Since then, I have emailed Jen 7 times with no response. I want to know how I get a return label to send the shoes back so that I can order the correct pair.

Order shoe on 8/30/23, instant buy. FedEx delivered the shoe 9/6/23. Opened the boxes and saw a scuff on one shoe. Missing shoe inserts, missing size stickers on both. Found mud on the soles of both shoes. Even smelled like they were more than “just tried on”. Sent in a complaint and have had no response. Tried the automated service, they tried offering $8 credit… Ok, so I paid extra to get the shoe new and verified, which it isn’t, and their idea of compensation is less than the difference between instant and from a buyer. Return shipping they are charging me, for their mistake..?

These shoes will not work for my boss and need to be returned. I submitted a request #[protected] almost a week ago and have not heard anything other than the automated reply. Order was received on 8/7/23

They were a gift given on 8/11/23 . They are in perfect condition with the flight club tag completely attached perfectly. I have been working on this daily for almost a week. Please advise me on the next step to take to ensure she is fully credited

Sincerely,

Lisa

I bought these slides for a total of $264, which everyone already told me was expensive but I trusted GOAT and decided to proceed thinking they would be efficient considering the money they charge. I read through the refund policies and when I got the shoes they were small, shoes were ONLY tried on ONCE and when realized they were SMALL they were put away for a return. Once they received the return I was only getting back $215 which again, I was okay with because I understood their policies and I trusted GOAT. I then get an email that my shoes were DENIED for refund because it was the “wrong item” I get an email saying that they provided pictures (which they didn’t) and I kept asking for pictures and now they say that they can’t provide pictures.

So I have to make a decision to have them shipped back to me (and pay another shipping fee) so I would be losing about $100 OR I can have them cosign the order. I also got an email that same day saying that my order was going to arrive late. MEANING, that they took the freedom to make a decision for me. Below are screenshots of the emails which I had to write about 4 to get them to respond to me.

I ordered some shoes, tried them on, they did not fit so I contacted GOAT. They sent instructions, return label, etc. I followed all instructions exactly, returned the shoes within the timeline. I just received an email that my return was denied because "there was a hair in the shoe". This is unacceptable. I would like a full refund do to this. The shoes were returned in the exact condition they were received, unworn. One shoe was tried on and took off because they did not fit.

My order number is [protected]

I received a pair of sneakers that are wrong color and size in April. The company has no phone number and I have written several emails. They sent one email from Jingle who said they are busy and to be patient. I am waiting for them to say we have had the shoes too long. All I want is an exchange label. These sneakers cost almost 300 dollars. The event has already gone by so I should get a refund but I would settle for an exchange. They Must do this to keep consumers quiet

On September 9th of 2022, I woke up to find out my GOAT account had been hacked. I originally contacted GOAT to try and cancel these orders, but, per their policy, it was "too late" to cancel. There were a total of 4 transactions placed: Order # *** ($308.07) Order # *** ($312.44) Order # *** ($210.79) Order # *** ($307.09) The 1st 2 orders ***) were able to be identified and routed back to the vendor before they made it to it's intended destination. My bank and GOAT are working towards a resolution for these 2, but that is not the issue. The issue is with the other 2 orders (***). At first, the vendor was stating that the orders had arrived at my house. They told me that if I returned the orders in their original condition, that they would refund me my money to the original payment method. They even provided shipping labels to me, however, I had not yet received the shoes. It turns out that my neighbor had the packages. No issue, as I got the orders from my neighbors and contacted GOAT to get new shipping labels because, as per their return policy, the shipping labels are only good for 3 days once sent. I contacted GOAT customer service to let them know I have received the packages and they AGAIN stated that they would refund me if I returned the items. I requested shipping labels to return the packages and they then stated that I had to cancel the disputes with my bank in order for them to refund me. I did so and provided documentation from my bank showing the cases were closed. It has now been a week and no one has gotten back to after numerous emails I have sent. GOAT is purposefully deceiving me and choosing to not honor their word and refund me my money. I have attached email chains (w/ date stamps) with their customer service team where they say numerous times they will refund me but are now ignoring me. I wish to get a refund for the 2 orders as well as recoup any lawyer fees.

This the details of my orderOrder #: ***Name: *** LeCondition: NewBox: Badly DamagedSize: 8.5SKU:*** 002My order arrived 10/14 2:43pm. The item which was sneakers weren't NEW as described they clearly were worn. I took the pictures 3:29pm sent the pictures to GOAT at 3:47pm EST cause the site had issues with uploading, got my return label at 4:52pm and then mailed the items back USP 5:15Pm est. GOAT is telling me they will not return my funds in my form of payment because they didn't get my pictures first before I started a return which is a lie. And regardless of which order everything was done the sent me used items and advertised them as new. This is from a company who claims they verify and inspect items prior to shipping. How did they not see the issue before shipping to me so I could have saved my $110. They charged me $29 in shipping to ship to me and back to them and want to give me $81 in GOAT credit as if this issue is my fault. I want my refund for my entire purchase $110 or less shipping to me $95.50 in my form of payment. This is unfair business practices no way should a consumer be penalized in such a way because of their failure to do what they claim their company do. You don't advertise used items as NEW. And you definitely shouldn't send them out and claim you inspected them. I've used this company multiple times in the last few years with no issue, and when something wasn't right when they seen it they cancelled the order and refunded me and let me know through email. This issue here is unacceptable and I never expected this from them. I just want them to refund all my funds to my form of payment for the issue they created that was no fault of my own. They also have a 3 day policy period to ship items, I received my item and shipped it back within a 3 hour period, I didn't hold the item for no extended period, didn't try them on or anything. Opened, took pictures, put them back in the box, sealed and shipped.

I ordered a pair of brand new sneakers on GOAT website on Mon, Jul 4, 11:22 AM after resetting my account password about a minute earlier. The sneakers arrived at Mon, Jul 18, 9:15 AM. they were brand new: *** BUT were not a fit. I went online to login to my account in order to create a return label and send them back but after many attempts I wasn't to log in. I contacted customer support with this complaint on: Jul 20, 2022, 6:14 PM PDT. I received a response five days later with a return label and a 'how to enter your account' explanation. Still I wasn't able to connect to my account but I was able to send the BRAND NEW SNEAKERS back to them. on Wed, Jul 27, 4:38 PM I received an email saying that the return is not excepted due to the fact that the sneakers have been worn which is not the truth. I never wore them. they attached photos of the same shoe with completely dirty soles. I immediately realized that this is a scam and reached out multiple times till I received a reply explaining 'how to log in' and 'how to reset the password' and that the return is not excepted. Hypothetically, if I wanted to resell the shoes or chose to PAY to have them resend back to me I am still unable to log in nor reset my password in order to do so. on top of that, I have a gap of 14 days to make a decision: 'If you do not respond within 14 days, we will proceed with Option A and consign the item on your behalf and activate the listing at the original selling price. You may change the listing price at any time within the app.' Also, they sent me today 8/2/22-seven days after they declined my return- an additional photo of a similar very dirty shoe that is NOT matching to the photos they originally sent me. I am going the extra mile, filing a complaint, leaving reviews, spending so much of my time simply because this is very wrong, I am loosing my mind over sneakers-this is insane and I don't want it to happen to anyone.

Date of transactions: 7/9/22 to GOAT storage and 7/14/22 to address Transaction amount: on 7/9/22 - $1111 and on 7/14/22 - $14.50 Item purchased: Fragment Design x Travis Scott x Air Jordan 1 Retro Low size 5.5M On July 7th, 2022, I purchased a pair of Frag x TS x Jordan 1 low for $1111, using $909.05 of GOAT credit and $201.95 from my credit card. The shoes shipped and arrived to GOAT storage located in Georgia and I placed an order of $14.50 using GOAT credit to ship them to a friend's address in Jersey City. The shipping service used was UPS surepost, known to be economy service serving customers needs of low value. They were marked delivered and supposedly placed in a mailbox of my friend's apartment. The box is 3.6lbs and would not even be placed in the mailbox. I contacted her once it was marked delivered but she said it wasnt there. She checked and asked around to people who may have possibly taken it in but no luck. I immediately filed a claim with GOAT and they responded within a few days with a response that stated: "Regrettably, our claim with the courier has been denied and ultimately the order cannot be refunded. We know this news is disappointing, but please know we made every effort to resolve the claim in your favor. To avoid a potential loss of future packages, please make sure to select a new shipping address when placing orders going forward." The days that passed while I was waiting for a response, I tried filing a claim of my own to UPS and USPS but both were denied. UPS said it was not the company that made final delivery and USPS said no insurance was purchased with the service. I also tried to have the package relocated to a UPS store prior to 'delivery' but because it was UPS surepost, they wanted me to pay extra to upgrade to UPS ground and to get it rerouted. I made all attempts to resolve the situation on my own but wasn't able to and GOAT refuses to help. Tracking Numbers

I sold a pair of shoes using Goats seller platform called ***, on November 2nd. I dropped the item off at *** that same afternoon. I have the *** drop off receipt which I will provide. The package never left the *** drop off facility and after 72 hours *** cancelled the order due to that. I contacted *** then via email as they don't seem to have a phone number, and explained that I dropped the package off and *** probably lost it. I called *** to file a claim and after conducting an investigation they admitted to losing the package and agreed to send me a check, but since the shipping label was paid for and provided by *** they said I would need written consent from *** allowing *** to send me a check. *** even attempted to contact *** on my behalf but had no luck. Since then I have been going back and forth via email with multiple *** representatives who only responded every few days. I explained how all I needed was a letter which they refused to provide and even said that the *** drop off receipt is not enough proof that I dropped off the shoes and ***. They then asked that I send a bunch of information for them to conduct their own investigation like my ID, pictures of the item, and a receipt from Nike when I purchased the item. I provided all of those things and they then came back stating that due to the items value of $214 I should go file a police report and send it to them in order for them complete their investigation. I have no idea why they need to conduct an investigation since *** has already admitted to losing the package and is willing to send me a check as soon as they provide me a letter which they are refusing to do. I have provided them loads of information and I do not have the time to go down to the police station and file a claim regardless of the fact that it is a complete waste of their time. I am literally being punished for selling on ***. The lack of sympathy and customer service from them is disgusting.

Purchased shoes on august 23 and upon arrival the shoes were not the size that I ordered. I contacted goat the very same day literally seconds after I received the shoes to alert them of this error. After corresponding with them via email it was agreed upon that once I returned the shoes I would receive a full refund back to my bank account. I packaged and sent the shoes back using the shipping label they provided. Once they received they shoes they are claiming that the shoes have been worn and that I can't receive a full refund. If the shoes are used then that is how I receive them because I did not once wear the shoes or even try them on. I had no need to for I had every intention to return them the second I opened the package and saw they were the incorrect size, hence me emailing them to return them. They now have the shoes in their possession and are refusing to return my funds. Two issues, upon goat inspecting the shoes before sending them to me why was it not noticeable that the shoes being sent weren't the correct size? If they did not notice they were the correct size did they not notice that the shoes were in a used condition? Now due to there incompetence they want me to take the blame? It is their error therefore they are the ones that take the loss not the consumer. I have done everything they have asked of me and have no need to mislead them on the condition of the shoes they sent to me for I have plenty of other shoes to wear. I simply want them to do honorable business and not mislead consumers. I have since purchased several pairs of shoes from goat and will now be taking detailed photos of each upon arrival to ensure this does not happen again, but honestly the poor customer service has me second guessing doing business with this company in the future. I've attached the emails between goat and I and the photos I took of the shoes second after they arrived. The shoe box was in Poor condition as you can see in the pics upon arrival

I sent in two shoes to them to sell on their selling app "***" on 11/25/22 and they received both on 11/28/22. Order #*** had an verification issue with the reasoning of "missing accessories". They wanted me to offer an discount to the buyer. I could not offer a discount to the buyer since I knew no accessories were missing when I sent the shoes in so the sale ended up being canceled. Now my shoes are devalued due to a thief or their employee's negligence. I have sold many shoes on their platform and this is not the first time I had issues. I reached out to them later that night through their ticket system to find out what was wrong. *** of their customer support team responded to me the morning of 11/29/22 and confirmed that there is a missing box sleeve for the shoe box. I have told them that it was included since I put the shoe box into the sleeve before I shipped it to them but it was ignored. The package was securely taped and had air packets for protection in it so unless *** stole the box sleeve (but not the shoes?) then it was in the package. Why would I sabotage a sale by excluding it and lose money? What doesn't make sense for me is that their timeline doesn't match up. *** marked it delivered to their dock on 11/28/22 at 5:47 PM EST but ***'s system alerted me that there has been a problem with the shoe verification process at 4:55 PM EST on 11/28/22. Another shoe (Order #*** ) that I shipped along with the canceled shoe sale was delivered to them at the same time but it was verified and paid out the next day. That is shady if you asked me. So maybe it's a mistake by their authentication team or something was stolen somewhere that is beyond my control. As someone who has made them thousands in profit, you would expect them to have a little more trust and just credit me the money. They can easily resell to recoup costs too. I have asked them to run an internal investigation as this is just malicious but who knows if it happens.

An order was made that should have been delivered on 8/11/22. After checking our front door and mailbox on 8/12/22 and seeing the item did not arrive, a call was made *** the same day. They stated they would have the local mgr/rep research and return our call. A day later, no call, so I called *** again and was told they would forward it for review and to allow 7-10 business days for investigation. Once again I followed up with *** since we did not receive a call. They then said a different type of "claim" needed to be filed and to allow at least 5 business days or something like that. We then received a letter from *** saying they had finished their investigation and showed the item was delivered. I called *** the day the letter was received and let them know that after reviewing the cameras around my property, the *** person can be seen dropping off a box at the house next to us at the same time the *** tracking showed the delivery was supposedly made to us. Unfortunately, the house next to us was up for rent with numerous people visiting the property on a daily basis. It does not seem as though anyone turned in the box to *** since till this day it has not been received. Although this was explained to ***, they stated they could not assist and the shipper is the only one who can file a claim. Right after speaking with ***, we contacted GOAT (on 8/30) letting them know the item was not received, explaining the whole situation with ***, and requesting their assistance to file a claim. We had some back and forth replies. Unfortunately, different Reps were involved and some of the situation had to be explained again. Additionally, it usually takes 1-3 days to get a response from them. Their last response on 9/14 stated that too much time had passed and nothing could be done. I replied to them on 9/15/22 letting them know my orig email was on 8/30/22 and again, why it orig took that long. Emails sent on 8/30, 8/31, 9/3, 9/13, and 9/15.

This needs high and fast attention on what Goat is frauding people out of money! I sold a pair of shoes on the Goat app for a Jordan 4 Military Black colorway. I always take very detailed pictures of my shoes and shoebox before sending them in. I also take detailed pictures of the shipping box. Neither one of them had any damage at all when I sent them in and again, I have very detailed pictures proving this. They say they have no pictures to show me proof and I have no idea how badly they were damaged in shipping to Goat because they say they cannot show me proof. Goat has twice in a row said they received a damaged shoebox from me when I did NOT send in a damaged shipping or shoe box. I sent in and have detailed pictures of boxes for my order *** that had ZERO damage. I have proven my part. So, what they do, is get the package and if it was damaged in their chosen carrier transit, which is always UPS for me, they instead make the seller offer a discount to some level to the buyer and if the buyer accepts, then the seller loses a percentage of commission while GOAT loses nothing. What is also happening is they are receiving damaged goods that occurred in transit by whoever they used to ship and instead of filing a claim with the shipping carrier, which is a loss for them, so they are putting the cost on the seller OR they send the shoes back damaged and on the sellers cost for damaged merchandise. This is very devious and it allows Goat not to lose money filing claims and paying it out. This is consumer fraud. Goat will instead pass it on to the seller and Goat gets off with 0% loss. Please help because they are saying they will not help me and refusing to show me proof. Again, I have proof with pictures of what I sent to UPS AND UPS would have noted a damaged ship box so they do not want to show it to me knowing the ship box is damaged. I want my shoes and shoebox in pristine condition sent back to me OR I want my payout sent to me which is, 343.42.

I ordered a *** Hoodie, *** from GOAT. What I received in error from GOAT was an *** sweatshirt. I immediately reached out to GOAT customer support to initiate a return. In their initial response email from ***., she asked me to send a picture of a barcode on the shipping box of my "shoes." I explained to *** that I didn't order any shoes and the packaging the incorrect the item came in does not contain a sticker with a barcode like the one they sent in a photo anywhere in or around the box. I attached photos for proof. My photos were pictures of the box on all sides and the package labels on the pouch the item came in that shows that the item that was shipped doesn't even match the item number and description of the incorrect item. I then got passed to *** via email who also asked for the 8 digit item barcode. I politely referred her to my previous correspondence which included my explanation and photos showing my package from them did not contain what they're asking for from me. She said the same thing in regard to the barcode on the shipping box, which doesn't exist because it was never placed on there prior to shipment to me. I then expressed that this process has become frustrating because their repeated requirements for an 8 digit barcode had been made clear, however, I'm unable to provide that which wasn't provided to me. I paid for and received a product that I did not order. The incorrect item from the shipper was sent to GOAT for verification. That's where this process should have paused because it is during this process, the "authentication" team should have noticed and confirmed that the incorrect item was shipped, but that didn't happen. And the incorrect item was inaccurately verified and shipped FROM GOAT without the 8 digit barcode its supposed to contain. These are all mistakes on GOAT'S part. I was then passed to *** who said the same thing as the prior reps.