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MyTheresa.com reviews first appeared on Complaints Board on Aug 16, 2011. The latest review Payment not received for a return was posted on Dec 28, 2020. MyTheresa.com has an average consumer rating of 1 stars from 28 reviews. MyTheresa.com has resolved 0 complaints.

MyTheresa.com Customer Service Contacts

+49 891 2769 5100 (Customer Service)
Einsteinring 9, Aschheim
Germany - 85609
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat9:00 AM - 6:00 PM
Store Location
Maffeistr. 3, 80333 München

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MyTheresa.com Complaints & Reviews

Dec 28, 2020

Mytheresa.com — Payment not received for a return

order number IN11409915. Hi there, Please help. I have completely lost my trust in Mytheresa which i...

Mytheresa.comCustomer service

I am so disappointed with mytheresa's customer service! After many years of buying items on the website and never having a problem this march my husband bought me a pair of golden goose which I loved - I already own a couple of pairs of golden goose and never had a problem. As my birthday was during the lockdown it took me until lockdown was over to finally wear my trainers. Sadly to my disappointment and surprise the shoe gave me the biggest blister after only 10 mins of wearing, making me taking them off to get back to my house otherwise I couldn't keep walking. You don't expect for that to happen when you pay over 500 francs on trainers... Therefore my husband emailed the company to request an exchange (not money back) since I can't keep them and the company is simply ghosting him and taking literally months to sort this out! My husband has not had a reply for weeks after 3 emails chasing for an answer. This is so rude and unacceptable!

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    Mytheresa.comDamaged Goods

    I have received 2 damaged shoes from my Theresa and since then for almost 4 months I have been following up on the refund. 94 email correspondence and NOTHING YET. Not even acknowledging my emails. They insist on sending the item back on my expense, which is not logical given it's damaged and is not worth the 50 dollars for courier for it to be sent back as it's damaged and cannot be reused or sold!! Mytherssa are refusing to handle the courier charges! 3 months and this hasn't been resolved yet!
    Seems like I need to get to court on this

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      Apr 15, 2019

      Mytheresa.com — ysl loulous

      I purchased my YSL shades from them July 2018 and submitted a replacement or repair for my shades in...

      Mytheresa.com — the company is a scam beware

      worst and terrible return experience ever ! refuse to return my refund via paypal. I just need a refund via...


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      Mytheresa.com — all

      I have ordered a Givenchy medium and I sent an email after 5 days of purchase as I have not received any...

      MyTheresa — shirt and shipment processes

      My experience has been terrible so far. Terrible. They've had me waiting for my shirt a month. Then I...

      MyTheresa — shipping damage and poor customer service

      This is the complaint I sent to mytheresa following receiving damaged goods. They used to be great but now...


      I ordered a blouse and a skirt from them for an upcoming event in my school. MyTheresa emailed me some information about my order and I also received a confirmation from them. Plus they indicated that the item was shipped.
      However, 2 weeks later I learned they haven't shipped anything at all explaining that the item was unavailable. All of a sudden. They never notified me of it, I even checked my email one more time. And when I asked for a refund, they refused and said I had to wait. I consider it a spam then. Absolutely not fair...

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        MyTheresa — product I have received

        Hi, I ordered some Balenciagas from your website, as always the delivery was speedy and they were wrapped and...

        MyTheresa — worst experience and customer service

        Worst customer service ever! April 12th, I ordered a pair of shoes and a wallet for 1120 euros and the parcel...

        MyTheresa — I can't get my money back!

        I decided to post this because I want to tell and warn others about MyTheresa. I've purchased a pair of shoe...


        I am sure I would love the Prada blouse I ordered February 17, 2017. I still have not received it - it's stuck in transit somewhere- and customer care if you want to call it that- give the same line each time you call promising to handle your case and call you back . 4 times no call back. A manager they are never working or available - a name of a manager - forget it they can't give a name out. Easy for the MGRS to hide behind hourly employees and email. The lack, of follow through but more important care is so disappointing for a quality online retail shop. Neiman's needs to impart their customer service training to this independent that they own.

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          • Sh
            Shopping Smiles Apr 19, 2017

            I agree that there is a major problem with this MyTheresa.com website. I do not understand how Neiman Marcus is associated with them at all and at this time they should reconsider their position. Upon reading many reviews from several sites, it seems to be that the majority of customers have been highly displeased and will never shop with them again. They promise you the best service and product but to no avail, it is a very bad experience. I say Respect yourself as a Consumer and go shopping to have the true experience of what you should have which is the highest quality and the respectfulness from a Salesperson at a respectable store. Why are you putting yourself through this. It is such a waste of energy and makes life miserable when it should be a very happy experience to go shopping. I live in Newport, Rhode Island, USA and there are multiple beautiful stores that line the streets of Newport. I guarantee you they would love to have you as customers. Many of them are located in Palm Beach, FL as well.and other prestigious locations. When one is spending a significant amount of money for an item, you should be more than pleased. Don't let these people control your life in misery and hide behind e-mails and phone calls. There is a very real and happy experience awaiting you if you just go out and enjoy the people that await you to enter their shops. A Fashion Designer and former employee of Christian Dior. Happy Shopping

            0 Votes

          Mytheresa.com — return services

          I am here to complaint about mytheresa.com's services, I have bought a pair of shoes order#uk11290867, i...

          MyTheresaboots looked different

          I do not recommend MyTheresa to anyone. I have ordered a pair of boots and when I received them they looked absolutely nothing like pictures on MyTheresa website. Well, boots looked quite similar to what I saw on their site but still there was a huge difference. I contacted MyTheresa and explained what happened. I thought that was a mistake and that they accidentally sent me a wrong pair of boots but their rep assured me I received what I paid for. Terrible site and service, don't buy from them, MyTheresa products look nothing like they advertise.

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            Mytheresa.com — service

            mytheresa Don't do business with this company. They will bate and switch your products. I ordered a pair of...

            MyTheresabalenciaga red runners

            Daughter bought these from my Theresa money debited from bank all done and dusted so we thought. Few days later money refunded product out of stock whole cams outfit bought to with the shoes, they had emailed her she didn't know, they wanted a copy of her bank card and copy of if !!! Why ? Bank had cleared the transaction, very strange request always being told not to give detailed and coz she didn't they didn't send hoods, devastated out of stock everywhere and fuming

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              MyTheresa — don't buy from this website!

              I have purchased a Gucci bag from MyTheresa website. I paid over 1000 euro for the bag. It was a present for...

              Mytheresa.com — avoid avoid avoid this website, scam, scam, scam

              I purchased boots Isabel Marant for 480 eur and received them with manual factory fault. One shoe was shorter...

              MyTheresa — don't buy anything from mytheresa

              I bought a lot of things from MyTheresa in the past and I was always satisfied. Unfortunately my recent...

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