Vestiaire Collective review: Selling my dress 4

To Whom it May Concern, I went through a scam incident with Vestiaire Collective company. I can share with you the email thread I have, but for now I will provide an overview of the case. All actions I made, required loading American Express prepaid gift card (which I will refer to as Amex) with funds, and being told I will get my funds back once I go through their process. All I wanted is to sell my wedding dress that I won't be able to use, and have someone else enjoying it.

1) It started when in order to activate my account I needed to load an Amex of between $200-$500. (They offered an incentive if you put $500.) | so far the accumulated cost is $500.

2) Then once the account was approved, they decided that since I was texting with the buyer outside the app, we both are suspected with fraud and should add another new Amex with $450. So, mistakenly I loaded $500 (which the company withdrew anyways) and then they said I need pay exactly $450, and it can only be done through buying a new Amex with the exact cost they need. | Accumulated cost is $1000

3) Then, I bought a new one and loaded with $450. | Accumulated cost is $1450

4) Then in order to pay me they needed another $500 because they, don't work with my bank, even though earlier they said they work with banks, venmo, and paypal. | Accumulated cost is $1950

5) Then, the representative claimed he made a mistake and said that they loaded my Amex with excess funds at the amount of $750. So to resolve this, he said that I need to pay them the additional $750 if I'd like to have them pay me the all accumulated amount. This was the last straw, as I couldn't believe they demanded so much money for me to sell my dress, and worse, for this time it was their mistake I needed to take on my shoulders.

I have lost $1950 in gift cards, and lost $900 of the sell (that was never completed, and the buyer didn't get back their money), and lost the incentives they claimed to provide in bullet point 1 ($750), and my human sanity (I was immensely stressed of whether I should keep investing or get out of it, I lost my appetite too). The representative was lied (about payment methods), and expected me to clean up his mess (pay more for his mistake). I feel abused and I'm still crying as I write this. I lost trust in their ability to have minimal integrity and decency towards the sellers and buyers they interact with.

Explanation of the attached screenshots.

Evidence 1 contradicts evidence 6 regarding payment methods.

Evidence 2 is a punishment for texting outside their app where also earlier admitted it deletes messages.

Evidence 5 the company rep pressures me to add additional $750 (due to their mistake), within the next 10 minutes.

Evidence 3 happens before 5, where I am informed they transferred excess funds. And then I should be paying them first for this mistake.

I can also send the entire email thread.

I appreciate your help!

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