The complaint has been investigated and
resolved to the customer's satisfactionResolved Verizon Wireless — termination policy
resolved to the customer's satisfaction
We have been customers of Verizon for over tens years. Two months ago, we purchased an iPhone for our youngest daughter and upgraded the service on one the line to include data. About a month ago, our oldest daughter was killed in an auto accident. After taking care of the personal details, we contacted Verizon to request that her $10/month line be removed from our family plan. Verizon's response was to threaten us with a termination fee if we removed the line. Quite apart from the inhumanity of this, the response strikes me as the dumbest business decision I have ever encountered. Essentially, they are telling us that to cancel a $10/month service, we will have to cancel our entire $200+/month family plan. I am interested in hearing the defenders of Verizon comment on this.