Verizon

On May 19, 2016, I went in to a Verizon Fios store located at 10 Akron Street in Staten Island, NY. Upon entering the store the music was blasting and there were 5 men sitting around like they were in a club or at a party. One of them asked if I needed help, which I did. I was returning a router. While this one man was helping me, the other four sat there and proceeded to use foul language and derogatory comments. I was made to feel extremely uncomfortable and, was the only person in the store at the time. When I asked to speak with a supervisor I was told he was busy on the phone. Verizon is currently on strike and I understand that that but, if this is the type of people they are replacing their workers with, Verizon should reconsider. No customer should walk into an establishment a feel nervous and worried about the type of language these individuals utilized at a place of business. I would like to be contacted about a resolution. I have been a customer for 20 years and this is unacceptable.

I had a 2-year agreement for a triple play package and Verizon screwed up by removing my package when I requested a change in a premium channel which was advised would not affect my contract or deal as you can switch channels anytime and just pay the difference to the modification. At one year my deal was removed and Verizon will not reinstate the terms and only tries to give me another deal that cost more and to renew under a more costly deal. They breached the contract and I do not now the best way to try and fix or complain about this illegal practice Verizon commits. So a contract in big business does not mean anything when they break the terms but only the little customer.

Beware to all who buy phones from Verizon retailers. When you think you are buying a phone from a Verizon Wireless store, you may be buying from a retailer instead. So that means if you want to swap out your new phone with a different one (within the 14 days), you will have to return it to the same store you bought it from. This one was in Pacific Beach, San Diego, CA. A Verizon Corporate store will not take it back. I didn't even know there was such an issue until I bought a phone while on vacation. When I decided I wanted a different phone, I was informed that the change had to be made in person, at one of the retailer's offices. Unfortunately, there are no offices for the retailer in my state. So the policy of being able to change the phone you buy is not always true. And if the retailer is more interested in making the sale than in customer service, they might not explain the return policy. Now I'm stuck with the phone I did not really want. I am disappointed that Verizon would allow this type of unethical misrepresentation of their services.

We have an old AllTell prepaid plan that Verizon wireless bought out years ago. The details of our plan were pay as you go, as long as you use the phone once per month, you avoid a $4 monthly service charge, and there was no minimum amount you had to buy at any certain time. My phone number was [protected]. In March, I made one phone call and dialed *369 or *611 to check my balance. Also the *369/*611 is considered a free call that still prevents you from incurring a $4 service charge to the phone. In March, after I made one call from my car, I also checked my balance and I had approximately $37 still left on my phone. Last week, in April, I tried to make a call and I got an "unable to authenticate your phone". So I immediately dialed *369 to check my balance and got the same error message. I called Verizon Wireless prepaid customer service number on April 15, and they are telling me they cancelled my phone due to inactivity on March 29. I asked them who cancelled it because I have used my phone on a regular basis monthly and they told me I"d have to pay a $5-$29.99 fee to reinstall my service. I asked them what happened to the $37 I had left on account and all they would tell me is "you have to buy a minimum of $100 to maintain service on your prepaid account and we understand your frustration." No they do not understand our frustration. When Verizon bought out the Alltell plans way back in, 2010? or earlier, we were all told our prepaid plans would not be cancelled and they would be grandfathered in. My husband has two Alltell prepaid phones one with a 963 exchange and one with a 964 exchange. He also has money on both accounts. So what I'm seeing is that Verizon can cancel those plans at any given moment and keep all that money? That's embezzlement and fraud. I want something done about this. Either verizon can reinstall my phone at our given plan or refund the balance they stole from me. This entire situation appears questionable to me, given that about 2000 Verizon employees went on strike in VA and NY. How are we to know if one of those employees embezzled money from customers or cancelled plans to wreak havoc with Verizon customers? Just another bait and switch tactic by unscrupulous CEOs. I have reported this to the FCC after I go nowhere with their foreign sounding customer service rep.

Verizon Wireless has been robo calling my home telephone to collect a bill that my ex wife apparently owes. They call multiple times a day every day but Sunday. I have been on the phone with their customer services dozens of times telling them I have no contact with her and have not had in the last year. She apparently left my home number, as a emergency number when she got her phone. They say they will not stop this calling without talking to her, and keep insisting I track her down for them! I finally got fed up with this issue and took my Verizon smartphone and tablet back to their corp, store. Of course they said I could not do this so I left it behind their counter and they called "security". I had already left. These calls have been going on for months/ my home phone is connected to an outside buzzer so very irritating. I told them to send me a written bill on my phone so I can take it to a judge but now they are robocalling on my old number too! Do NOT do business with this company. I'm attempting to get them into court.

I was a Verizon Wireless customer for thirteen years. Payments late only a few times in all those years. I was a loyal customer whose monthly bill for two cells and a tablet was an average of $250.00. Things started going terribly wrong. I was the owner of this account and had the only rights to make any changes in services but all kinds of services were popping up on my statement. Services I did not ask for or need. I was paying$99.00 for a family plan which again, i did not request. Unrecognizable phone numbers were coming and going from my phone and disgusting sexting. I use my phone very rarely. Very few calls and very few texts. The monthly bill I kept paying was outrageous and I started getting messages from Verizon that i was exceeded my data limit. My global messages were sky high and there was all kinds of video clips. I don't know how to do any of these things and i understand you need some kind of card for global warming which i have never seen one. I don't know anybody out of the U.S!
I tried using my verizon but could not get in. My password had been changed and it is very difficult to get a hold of a human service rep. I got the run around which led to nothing. As I mentioned before, I called them three times and they did not keep their promises. They did not freeze my account, didn't answer any of my questions. The enormous bills kept coming until I stopped making payments. They weren't my charges. The unpaid bill is around $950.00. During the last call, they listened alittle and said I had one month to prove I didn't make those charges. I didn't know what to do. I don't know much about technology and I feel I was taken for granted for my lack of knowledge. I mentioned they gave me a month for proof or it would be listed on my credit report. They put it on my credit report in just two weeks. I had no one to help me with this mess and they got away with screwing me over.

Yiemy nail bar
600 S Victoria Ave Ste A500
[protected]
account number 019000 [protected] 07
order number 0C4932739 order due date 3/8/16
We order Fios internet service for business which some time during February the monthly service fee is 114.99, beginning of March we found there is a lower price promotion 89.99 for Fios and phone. On March 2nd we called to request and argue with Verizon representative named Ray on getting this kind of promotion for new customer. We got agreement and Ray said he will follow it up for that agreement at that time. When I receive the first bill to find out that nothing was done as promised . We called but all we can get is the unnecessary apology nothing can be done, no one can help to resolve this problem. We so disappoint this kind of monopoly and will find a away to beat it.

I have been a Verizon customer for many years. I have been a Windows phone customer ever since they came out. I was disappointed that Microsoft didn't offer a Windows phone that ran on Verizon this year, so I complained to Microsoft. Oddly enough, they came back and said that any of their new phones could be used by any carrier with some minor SIM card changes. So I did further research and found the problem was not Microsoft, but Verizon. Verizon has refused to work with Microsoft in order to get the new Windows phones to work with their network. This is ridiculous. You are a technology leader and you won't work with Microsoft? It appears that I will have to change carriers when I finally need to upgrade my Windows phone. You are losing your customer base by being so very difficult.

Unimaginable amount of phone calls to rectify a billing error and still not resolved despite promise after promise to get back to me. The on line chat system is a dismal failure. Telephone reps with no authority escalate issue and it never gets resolved.

The company is paid monthly by me approximately $400/per month. And they can not even handle a $50 credit owed to me.

They do not realize that the difference between their success and demise is a fine line. They are comparable to Cable companies. They believe they have a chokehold on customers but they are wrong.

On Oct 1st 2015 I moved from GA to KY. After going back and forth for a month about no service, Verizon finally agreed on Nov 9th that I had
none, at that time I cancelled all 3 lines on my account. On Feb 23rd
2016 I received 2 threatening bills 1 for 461.29 the 2nd one offering,
if I pay today by credit card, with no explanation, 415.16. After
fighting through computer phone prompts got to talk to a rep.
Rhonda told me that one tablet line was still open and was reason for
bill and it was noted that I had requested the line remain open. After
telling her that was ludicrous (why would I keep a line open that does
not get service) she confirmed there had been no activity on line since
Oct. Then I was put on hold, a new rep, Rex, finally answered and I
had to retell complaint again, put on hold, and tech support answered,
put on hold again and finally talked to a 3rd rep, retold complaint again,
she determined I owed half the amount and asked if she should adjust,
I thanked and said I would appreciate anything she could do but felt
I owed nothing and would not pay even the adjusted amount. At that
time I was put on hold and subsequently dropped. At this point I do
not know the status of my bill. I have a 70% military service connected disability and on fixed income. Any help in resolving would be appreciated.

I was a customer of Verizon Wireless for ages and everything was fine, until they changed my billing. The cost almost doubled! I immediately contacted their service in order to receive some explanations. Their rep said he'd investigate and call me within an hour, but he never did. I called again and spoke to another rep which said he would contact me back on Monday! Really? I want to get back my original dual plan, but I don't know how, since these guys provide no help! Can't wait to get to the end of my contract. Very bad service!

On or about 10/2015, I went to a Verizon Store located 23-70 Bell Blvd, Bayside, NY to check I Phone. I was approached by an employee who asked me whether I have Verizon service at home. After I told him I already have Verizon service at home, he told me he can check my account to see whether I can get discount. I gave my address, name and acct info (current acct# is [protected])to him but in the middle he said his computer system was not working. He'll let me know later if he had the updates. Then my nightmare began when I received a new bill in the amount of $24.99 for "service and equipment" with a totally new acct # [protected]. I called Verizon numerous times to complain about this authorized fraud from their dishonest employee. Every time they cannot explain what this new bill and new account is for and said they’ll cancel for me. In 12/2015, I filed a complaint with NYS Dept of Public Service. Verizon Customer Relationship Dept called me and guaranteed they’ll cancel this bill. In 1/2016, I still receive such “past-due” bill. I had a conference call with NYS Dept of Public Service and Verizon Customer Relationship Dept, and again, I was assured that this bill will cancelled. In 2/2016, I receive the “past-due” bill again after Verizon repeatedly assured me that this bill is cancelled!

Very since i started using Verizon I have had issues. From slow speeds to terrible network reception in a 1400 sqft house, to them signing up for 75/75 internet and them and I not realizing they had me on 25/25 for almost 2 months. Think they gave me a refund? "No!" SO, here i am months later, having purchased 2 Verizon network extenders to get signal throughout the house and now the stupid internet will not stay connected. Being that most of my things work off the wifi (Security, thermostat, lights, all our devices etc.) it does us no good to have to continue to unplug the router, wait 30 seconds, plug it back in and then it transmits advertised speed for an hour or two and then it happens again. I have called Tech Support, and they have done what they could via the phone (Shoot the wires with a signal) and then they sent a technician to the house who replaced the router. Well, it didn't even last a day before I was on the back side unplugging, waiting, and plugging back in. This is a very very irritating process, especially when I pay far too much for a substandard service. THEN, when i call to get some other text support person on the phone, they can barely speak english or understand what I am saying. To me, it is still an issue if i have to constantly unplug the router, and wait for the thing to reset. I really want them to fix this problem or at least tell me what I can do to fix it myself.

Verizon is all about the bottom line, money do not work there too long or you will be fired. On company paid time they played a movie that had over 100 racial epithets. Then when I complained, they taunted and abused me. 17 yrs of employment there they fire me a week after my grandmother dies stating I wasn't performing in an environment they fostered with fake customers calling. Constant abuse the managers yell at you in front of others. Nonpayment raise in over 3 yrs. Then a previous manager I had told me once they mentioned me in a meeting because I was being paid too much and how they were working on getting me out of there. I mentioned how openly employees sell drugs in the office they don't care. They openly blaspheme against others religions to calling you racial epithets.
They do not protect companies accounts.. watch your bill every month and fine comb it they put charges and unknown products on your account without your authorization

This is a letter written in response to a collection notice from Verizon FIOS. RE: MRS ACCT#: 345XXXX Amount Due: $183.48 Dear MRS Dispute Department, I am writing in response to the above referenced account which originated with Verizon. Below is a very detailed and somewhat complicated explanation of my horrific experience with Verizon. Please forgive me for oversharing, but I intend on sending this email to Verizon and the FCC as well. I understand that MRS has just acquired this account, and none of this is any fault of MRS or its associates. 1. Originally I established services with Verizon in October of 2012 under account # XXXXXXXXXXX0102. This account was at my residence of X XXXXXX Court, Dover, DE XXXXX. I was a renter. My landlord was very particular about not drilling into the siding of the house. The installation rep had to install service using a crawl space under the house. (This is important as you will read later in #6 below) When this service was disconnected, there was an outstanding balance of over $300 on this account. I do not know the exact amount. 2. In January 2014, my Chapter 7 bankruptcy was discharged. Please find attached my Discharge of Debtors: Page 3 will show that Verizon Bankruptcy Department was notified of my bankruptcy. According to bankruptcy law, I am not responsible for the balance left on the account mentioned in #1 above. 3. In January 2015, a Verizon representative visited my home (still at X XXXXXX Court, Dover, DE XXXXX) and asked me to switch to Verizon from my current carrier. I explained the prior account in #1 and the bankruptcy in #2. I was told that I was approved for service regardless, with no down payment. I was hesitant still, because as I explained to the sales woman, I was moving out of state in July. She ASSURED me that I because I was moving to an area that did not offer Verizon FIOS (I provided the zip code that I was moving to), I could cancel with NO FEE. Well, she lied as you will read further in #5 below. 4. Because I was assured I could cancel in July with no fee, and Verizon was going to “save” me a little bit of money each month (insert laughter here), I switched. New service was installed in January 2015 under a new account number XXXXXXXXX0001. 5. In June 2015, I called to set up a cancellation of my account mentioned in #4 above. Low and behold, I was advised that I was going to be charged a $200 fee for early termination of the contract. I asked for a supervisor. I explained the story I was told by the sales person. Basically I was told “Too bad”. There was nothing that could be done about the $200 fee. I wrote a letter of complaint…surprisingly (NOT) I got no response. At that time, I had the name and personal cell phone number of the sales person who lied to me. Verizon did not care. Defeated, I had to accept the $200 fee as my liability. 6. Only days before my scheduled move (late June I believe), I had to call Verizon because my internet stopped working. I needed my internet as I work from home. After several attempts to reset the internet/modem by phone, I was told I needed to have a service person come to the house. I accepted the first available date and time, which was July 2. I wasn’t available to be there on the date of the service call, but my 67 year old mother was there. The service technician came, advised my mom a wire needed to be replaced and without asking permission DRILLED into the siding of the house. Remember in #1 when I said my landlord didn’t want the siding drilled into? Not only did the service person damage the siding, but he also left a huge mess on my floor. Wires strewn about and l eft his drill right in the middle of the floor. See the attached photo which I took on the day of my service appointment. I took the photo with the intention of writing another complaint letter, but upon moving out of state, and never receiving a response to my first letter, I thought “What does it matter?” I left the drill right there in the middle of the floor….right up until the time that I moved out on July 7. The service person did not call to ask for his drill, did not call to apologize for leaving it on my bedroom floor….NOTHING. 7. After my equipment (boxes, modem, etc.) was returned, I got confirmation via email in August. A short time later, I got another email containing bill details. It was one of those emails where there was a link to watch a personalized video detailing your bill. The balance according to that video was approximately $365 which is what I remembered my balance to be (my last month’s bill plus the bogus $200 early termination fee). I set up Bill Pay via my Wells Fargo checking account. I split the balance into 8 equal payments of $45.56. As if all of the prior mentioned experiences weren’t horrific enough, here is where it gets REALLY BAD. 8. What I didn’t notice is that the emailed personalized bill video I received was for the account I mentioned in #1 (Account # XXXXXXXXXXX0102) which should NOT have any balance considering it was included in my bankruptcy mentioned in #2 above. Unaware of this discrepancy, I made payments of $45.56 on 8/21/15, 9/4/15, 9/18/15, 10/2/15 and 10/16/15 using Account # XXXXXXXXXXX0102. 9. Sometime around 10/16/15 (perhaps earlier) I called Verizon because I’d received a bill for Account #XXXXXXXXX0001 and it did not show receipt of any of the payments mentioned above. I was literally on the phone for 2 hours on this day trying to figure out what was going on. After speaking to no less than 10 people, I was ultimately transferred to a collection agency. The collection agency couldn’t help me either because my account was not in collections…at least not yet. At the end of the call, although I was completely frustrated, I at least realized what the issue was. a. The issue was that the first 5 payments mentioned in #8 above had been posted to my old account # XXXXXXXXXXX0102 instead of account # XXXXXXXXX0001. I was also advised that the original balance on account number XXXXXXXXX0001 was $369.50. Since at that time I had made 5 payments of $45.56, I recalculated and updated the account number on my Wells Fargo Bill Pay checks. On 10/16/15 I made a second payment of $46.82 using the correct account number of XXXXXXXXX0001. Followed by an additional 2 payments of $46.82 on 11/1315 and 11/27/15. b. As a reminder, I did not owe ANYTHING on account # XXXXXXXXXXX0102 since it was included in my bankruptcy! I should not have ever been billed for this account and Verizon should not have accepted ANY PAYMENTS on this account. 10. To date I have paid a total of $368.26. All proof of payment is attached to this email. a. $45.56 on 8/21/15 b. $45.56 on 9/4/15 c. $45.56 on 9/18/15 d. $45.56 on 10/2/15 e. $45.56 on 10/16/15 f. $46.82 on 10/16/15 g. $46.82 on 11/13/15 h. $46.82 on 11/27/15 11. The amount due on the notice from MRS is $183. 48. I have no idea where that balance came from because when I called Verizon in October 2015, I was advised the balance on Account # XXXXXXXXX0001 was $369.50. Since I have made payments totaling $368.26, my records show I owe a total of $1.24 ($369.50-$368.26=$1.24) which I will pay once this entire issue is resolved and I receive a corrected invoice reflecting that amount….that is, unless Verizon determines that all of my pain and suffering is worth at least $1.24 and is willing to write that amount off? (Insert more laughter here) I am asking that Verizon, or MRS, or whoever is responsible to resolve this issue reads each of the above pieces of information and takes appropriate action to move payments from Account XXXXXXXXXXX0102 to Account XXXXXXXXX0001. Then immediately remove my account from collection and DO NOT report this to any credit bureau. Looking back at all of my experiences, I am appalled at the TRAIN WRECK that Verizon Customer Service has become. • January 2015: Sales person visited my home and LIED to make a sale • June 2015: Supervisor is absolutely no help at all and will not adjust an error made by the sales person. I am held liable for a $200 early termination fee that I was promised I would not have to pay. • June/July 2015: Wires that were in place for only 6 months suddenly need to be replaced • July 2015: Service technician drills into the siding of my house without permission AND leaves his mess for me to clean up on my bedroom floor • August 2015: Verizon sends me a bill for an account that was written off in Chapter 7 bankruptcy • October 2015: 2 hour phone call to Verizon Customer Service. No one would help me. Shipped me off to a collection agency to get me off the phone even though my account was not in collections. • December 2015: Verizon sends me to collections even though in October, there are PLENTY of notes on my account explaining the billing discrepancy. Need I mention that I will NEVER again do any type of business with ANY company who has ANY connection to Verizon? Please let me know if there is any additional information I can provide. Otherwise, I look forward to learning this has been resolved. Based on Verizon’s track record though, I’m not holding my breath. Sincerely, Jamie H.

Verizon has grown so big that they don't much care that they screws their customers... I lost my phone and I am still being billed for it... I have called 4 times and it takes them 20 minutes to read my comments and each person says they do not see the comments from the previous person I spoke with. However I have kept records of people I have spoken too. Verizon is a little business mafia stealing from its customers. There charged me double to activate a phone. I spoke with a james from verizon at [protected] and he stated that he would remove the double charge he never did! He also stated that he would have some one from the local store that charge me apologize never happen, verizon has lost its integrity as a honest company. They are incorrigible and totally lack honor. All they care about is the bottom line and how much the investors can make. Another one bit the dust.

We signed up for Verizon Internet in October of 2015, our first bill was to be paid November 2015 at the price of $50. The woman we talked to said our recurring bill would be $50 a month and the highest bill we would receive is $75 for equipment plus $50 monthly charge equaling out to $125. Well this month January 2016 we are suppose to pay $199.13. Several of the charges are unexplainable. And the woman on the phone that we talked to to try and figure this out said our now recurring bill would be $153 a month! I'm disgusted! We never signed up for this! Our understanding was a recurring monthly bill of $50. What do I do? We have this contract that we were fine with had they kept up their end of the bargain, but NOW they are taking advantage of us and can't explain anything about why it went up etc. I'm very angry.

Verizon/fios appt. was scheduled for 11am-2pm, dec 31, order#njdq081kc2 for tv service. verizon tech called and said his supervisor told him to cancel my appt to 4pm since he was told to do a complete install in parsippany. at 4pm, the tech called again and said his supervisor (ms. liberty martinez) told him to cancel me again since he was to do another install in denville. I wasted the entire day before new year's although I was scheduled but cancelled, twice, for people who are somehow more important than I am. I want to know why this disgrace happened.

We cancelled our contract with Verizon on October 25, 2015. From then until December 17, 2015, we kept asking for our final bill and even filed a complaint with the BBB because we were not getting a response. We FINALLY got the bill on 12/17/15 and lo and behold we received a notice today (12/30/15) that we had been turned into collections. Are you freaking kidding me? This company has the worst customer service ever and apparently do not care if they are doing the right thing or not. Guess what Verizon? I would never return to you no matter what promotions you had going on and now I will file more complaints against you because this is really bad business practice going on in your organization.