Verizon

We had four lines of mobile phone service (a family plan) with T-Mobile with NO problems for 10 years. Suddenly, loss of reception began to occur, and after almost a year of poor reception with no improvement, we decided to try Verizon's '30-day Test Drive' during which, they advertise, if you don't like their service, you can 'switch BACK to your old service provider and owe nothing.'

DON'T BELIEVE THIS LIE!

We had nothing but trouble with Verizon during the trial period, to such extent that we elected to port-back to our previous carrier well within the 30-day period, and called T-Mobile to request this. Unfortunately, the service tech. who took the request was new and/or improperly trained, and placed all FOUR of our phone lines on ONE request, which apparently is not the speediest way to transfer service. As a result, it took 5 days (+ a few hours more) to actually complete the transfer, at which point we were just a couple of HOURS past the 30th day of the 'trial' period. At that point, Verizon refused to accept return of any of the equipment, even though we had been IN the Verizon store the previous evening requesting return. We were told they would not accept the return because the phone numbers had not physically ported over yet, despite the fact that we had requested it days earlier.

In addition, Verizon now said we owed $175 per line in early termination fees, that of course they would *graciously waive* if we signed a NEW 2-year contract! We were forced to accept this extortion because we now could not afford to eat the cost of four lines of equipment plus early termination fees, but continued to have nothing but horrible experiences with Verizon's service. Each month when we had to call them to resolve issues with our account, we again delineated the entire ordeal and questioned the legality of the entire situation. We FINALLY reached a CSR who agreed, and both he and his supervisor confirmed that if T-Mobile called Verizon and verified the date & time of our port request, we would be released from the admittedly invalid contract and allowed to return to T-Mobile.

However, each time T-Mobile contacted Verizon on our behalf, they reached a CSR who refused to honor Verizon's promise. Even with names and operator numbers of the Verizon employees who had made the promise to us, T-Mobile tried repeatedly to enlist the cooperation of Verizon in verification of our port request, and each time was refused by Verizon, who of course wanted to keep our contract payments coming!

We finally realized that as long as we kept paying the bill, Verizon was going to continue to sit back and laugh at how they had managed to extort a 2-year contract from customers who requested to port-back to their previous company during a 30-day trial. What a great marketing scam! When we realized this, we quit paying Verizon and enlisted the assistance of T-Mobile in verifying our statements as we filed complaints with our state Attorney General's office, and the FCC. During this process, we learned an important fact: Verizon had CONFIRMED our port request within FOUR SECONDS of when we made the actual request, a full FOUR or FIVE DAYS prior to the expiration of the 30-day trial! This PROVES the demand for early termination fees 'or sign a new 2-year contract' was truly extortion, and highly illegal, as the receipt of a port request from a customer is considered in the industry to be a request for discontinuation of service from the current provider, which in this case was Verizon!

Despite all of this, Verizon's SPIN control expert, Ms. Lucy Arzola, sent a letter full of outright LIES to both the Attorney General's office and the FCC, and rather than investigate the veracity of her claims, the FCC closed its case based solely on her false statements. We are currently investigating the possibility of a class action, on behalf of ourselves and all others similarly situated, so if you have had a similar experience with a Verizon 30-day TEST DRIVE, please respond here with contact information so that our attorney may contact you and you may become a member of the class for the purpose of compensatory and special (punitive!) damages.

Last month I decided to go with a prepaid phone (total of $80/year rather than $240/year with Verizon Wireless). On April 3 I called to let them know I wanted to drop Verizon service. The rep said I would have to pay till April 13 (my regular cycle). I agreed with the idea that I would use my old system till 4/14. The next day I dialed my son's number to relay a rather important message and got a recording "this call cannot be completed, dial 611 for more information" I dialed 611 and was told that because I wanted to drop service, my service was instantly curtailed. I reminded the rep that I was paying the bill till April 13 and this was April FOURTH! It didn't matter. Whatever happened to "you get what you pay for?" I paid but did not get any service for 10 days.

Just an FYI, I had the same thing happen with a voyager. I owned the phone for 72 hours, and the screen did this.

First of all, the Lole character that commented is mis-informed. Verizon also lied to you in stating that you were hours over your 30 day test drive. It is by business day, not hour. I would continue your battle and fight them to the end. These people are horrible and ruthless. I have switched to AT&T, and I am amazed at how easy it is to deal with customer service. I used to have to get angry and practically tell Verizon how to do their jobs, and with AT&T, it is an entirely different experience. I called about my bill being 150.00 different then what it was supposed to be, and without hassle or argument, she stated, "I do see where the billing issues are, and will take care of that right away." Not only did she credit the $150.00, but she also did one better and did a $25.00 service apology credit for the inconvenience. This is going above and beyond the call of duty. I will never have Verizon again, and do not recommend it to anyone that is looking for new service.

I agree with what you are doing and a class action suit may be a great alternative to simply bearing the weight of this verifiable injustice. Everyone that commented on this is speaking of how you can not possibly beat Verizon because of thier army of lawyers, but I can bet that not a single one of theses idiots have had legal training or are attorneys themselves, such as I. Also the first comment left makes no sense as he clearly did not read your entire entry before making reference to you as being a freeloader and just wanting to use the verizon service for free for the last few days. You clearly state that it was several days before your 30 day period was up that you contacted verizon to change your service back. Some times people need to take some time to look at a situation before being such a [censored] to some one who is just looking for a little help or relief.

Signed

Rex Dooley III, Esq.

Yeah go ahead and file a suit. By the time you get done paying your attorney's...you will wind up in the hole. hahahahahahahahahahahahahahahahahahahahahahahahahaha!

i work for verizon corperate services. i oversee over 500 verizon wireless stores across the us. i'm not saying you did this or not because i haven't seen the phone but here are some reasons a phone could crack. leaving it in a purse or pocket can cause pressure on the screen as well as dropping it. again i'm not saying you did this i'm just stating some helpful facts. now i know the phone was on recall for overheating inside the phone that can cause the screen to crack. you wouldn't notice the overheating because it gets hot on the inside and doesn't effect the outside. they have been giving customers brand new phones of the same model becuase the problem was fixed. so i would contact LG if your local store cannot help. the number for LG is [protected] thanks!

Verizon is a company that thrives upon shady business -- almost criminally so; however, their business operates within the limitations of law by their carefully worded contracts. It is through these contracts that they are given power to.. well.. play us poor consumers like a fiddle.

The mere thought that we need to pay $120 a year for unlimited texts is ludicrous, even more so that it is a good deal! (Just as an example) But, we empower that by buying into consumer-slavery.

Fact is, in this case, the consumer was drawn into a scam. @ Lole, I suggest improving your reading skills prior to replying to a complaint. Assuming everything Bak stated is true, he/she DID attempt to terminate their plan with Verizon within the limitations of the trial period; Verizon intentionally stalled the process / lied in attempt to extort an extended service plan out of them. Extortion, backed by a contract or not, is still extortion. Extortion coupled with shady business ethics is worse.

@ Bak, good luck if you do file suite. Verizon has more money than you could fill your house with, and the courts favor the rich. I'm sure Verizon's army of lawyers are well aware of this.

A couple of hours past 30 days is past 30 days. The contract is simple you have 30 days to port out, anything beyond that and you are resonsible for the service. I am sure you knew prior to the 30th day that you weren't keeping the service but you wanted to get free service from Verizon Wireless just for a little longer. Fact is you were beyond the 30 day and therefore didn't qualify for the Test Drive and by the way port out requests are initated by the provider you are switching to (T-Mobile) not the one you are with.

I had a verizon bundle with directv through Verizon. Then later they got their own TV department and keep asking me to change to FIO to save money. Even after they heard the plans I had with directv, they were sure that they can save me a lot of money to switch to Fio. On Nov/ 09, I've finally decide to check it out and went to a Verizon store at the Towne Center in Cerritos.
One of the agent at that store showed me the plans and price and I've decided to get FioTV because what it showed really was cheaper than what I've had.
I've asked him if the price stays the same permanently, he checked his computer and told me that he doesn't show anything else and it'd be the same. Never told me about any promotion period or any other charges in the future.
After couple of month, I've noticed that the bills are going higher than usual.
Called the billing center and found out there were 2 promotional deals!
So after 6 month from the day I got the Fio, price will be close or more than what I had with directv. (and I had better programs) I've asked for the manager and they said that they'd call me in 24 hrs. Hours later someone called me from Verizon and if I don't have any proof that the agent promised me those then there isn't anything they can't do but she said she'd give me $20 off for 12month out of "GENEROSITY!"
She also said that they sent Emails and letter about promotion deal which I never received. When I asked her the date they sent, told me the system says that they didn't sent any emails. An ABSURDITY!

Someone warned me before I order FIOS. I didn't listen now I'm learning the hard way. They say $99 but every month it end up being $200. are more. I should of stuck with Direct T.V. much cheaper not fair at all the rich get richer and the poor get poorer thanks verizon... After this contract is up Verizon will be loosing a long time customer so long verizon.

Dear Unhappy With Verizon,

You rock, I respect your stamina in dealing with this kind of a company! Your saga is unfortunately very similar and brings me back to my dealing with MCI which slammed me and which is now merged with Verizon. It is also bears a similarity to my recent victimization by this company. Verizon is one of those companies that are checked only by the law, have no compassion for people, and have making money in the short to medium range term as their highest priority to the exclusion of everything else.

Unfortunately, there is so far nothing that can be done "like it ought to be done" to this kind of a company! Instead, Verizon's toll on society has to run its course. However, there in comes the value of the internet, consumers' freedom to write and post their abysmal experiences with these kinds of companies, and eventually Class Action. MCI was chopped off at the knees for what it did to 100's of thousands in the 1990's. And especially the power of these sites.

Here are all the complaints against Verizon on [redacted]
/URL removed/?q5=verizon&Search=Search&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search!

Here is one victimized Verizon consumer who took matters into his own hands:
http://www.verizonpathetic.com

pay at www.verizon.com/payfinal bill. enter acct number then do not add the letter thats at the end of your acct number, hopefully they ll update your credit report after u pay.

i was on the phone with them for 4 hrs before i was given this info.

i was just on the phone with them for 4 hours getting transfered to each rep in the verizon company. i was given my full acct number and was told to pay it online at www.verizon.com/payfinalbill.

enter your acct number dont type any letters only numbers, then hopefully they ll report the paymt to the credit beurs.

good luck.

Verizon is a total waste of consumer space. Their employees are the most unhappy, miserable, and rude people I have ever encountered in a corporation of this kind. The company practices are worthy of indictment at every turn.

Hey Verizon - we don't care that you are powerful - treating people they way you do is absolutely wrong - and that goes for consumers and employees, as my friend seriously had post traumatic stress after working there for the few months she did before quitting and taking a position at a firm where she can feel good about what she does and not horrible for what Verizon requires its workers to do to people . . . lie, cheat, send bills for services that were knowingly never provided - and now we see with this comment - for ACCOUNTS that were never even created by the consumer. . . although that is totally not surprising to me!

My familly and i have been with Verizon Wireless for 6+ years, and has never encountered a problem with them.
Guess you just had bad luck.

I called and complained to Verizon that I was getting dropped calls (ironically in front of a Verizon store) which they claim they would reimburse the call which they never did. I have trouble with the quality of sound from my phone in the car (On Star), discovered that the service is from Verizon, that explains that.

"Can you hear me" is something I used to say all the time to the person I was speaking to because of poor quality connection.
Of all the cellphone companies available, Verizon has the highest fee's and the worst customer service.

I found the service to be so terrible that it was worth paying the penalty rather than be miserable for 2 years.

Ken, I'm sorry to hear about your problems with Verizon. To that point, I thought I'd add that there's a new blog called http://www.fixmycellbill.blogspot.com/ that constantly tracks new ways to cut wireless costs and exposes shady billing practices utilized by the cell phone companies. Also, check out the consumer advocacy website where I (admittedly) work, http://www.fixmycellbill.com, that slashes the average cell bill by 22 percent. Through the site, which is powered by a company called Validas, we have currently audited over 26, 000 cell lines and have saved consumers over $5 million off their wireless bills. You can see Validas in the national news media, most recently on Good Morning America at http://www.abcnews.go.com/GMA/MakeMoney/story?id=7640149&page=1.

Good luck on optimizing your Verizon rates.

Dylan

Well I am being spied on and harssed in a variety of ways and yes I have Verizon DSL, it is the audio frequency harassment that is slanderous that has been the cause of many damages including huan trafficking and homelessness. I am very lucky to have a computer. So they are guilty of higher degree crimes than just spying. No I can't get people to admit officially yet almost 20 years of damaging harassment. Probably for what they would face. Still I am suffering from the damages they ahve imposed today. I have informed the FCC and the F.B.I. the F.T.C and the CIA as well as a U.S. Enbasy, still nothing but a childish harssment is what me and my family are enduring. They have caused irrepairable damages.I am still trying to get them to cease, yes they are insidious. I am harassed in public as well, a very rude aspect of these attackes who have lessend or discarded their values to pester people or steal information. Loren Andrew Clay.

ovex pays better then trg

trg do pay handsome money but not as good as some of their competitors are giving. we are living in the third world so if we get like above 50k we are happy but look at the earnings that we make for the company if in US u give that kind of business to the company and they pay u this what here our employers are paying. employee can sue his employer for it

Hmmmmm that's funny that you say that, TRG employee!
You fit right in with the liars and TRG affiliates. I would like to know how people like you and most of the TRG staff sleep at night? It's sure going to be a Merry Christmas for half of my coworkers that they forced out and then the other half waiting who are waiting for their turn to be forced to resign.

I am sorry to inform you that Idearc is the same company as Verizon Information Services & GTE.
I speak from experience because I am a former employee and I lived through all of the changing of the guards.
The unfortunate thing is that it has gotten worst.
If you want to know the truth about it the reason they became Idearc is because Verizon Corp didn't want to be associated with them anymore because of their bad business practices. They couldn't fine a buyer so the kick them out of the family to stand on their own.
They are the worst company I ever worked for in my life. They remind me of Enron.
Can't wait til they bust hell wide open.

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and email back to me at: customerservice@Idearc.com

Your Full Name and Title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your Contact Number:

Best time to call you:

E-mail address:

Brief Complaint Description:

I can not comprehend that a business can expect to be compensated for such negligence. Accountability? Have they heard of proofreaders? What business are they in? Isn't this what they do?

I have had a similar experience, although not quite as costly. I signed up for superpage advertising via a phone solicitor. Although their own third party verification tape clearly identifies our company name, they listed us as another name.

We started receiving mail to our address with an almost fictitious sounding name. The mail was discarded as junk mail. We did not receive the contract due to the fact that it was also sent to this fictitious sounding name and that it was from Idearc and not superpages as we would have thought. We were months into this advertising before we noticed the problem.

Our business was listed correctly for 1 out of the four months of which I am more than willing to pay for. It seems that it is standard protocol to offer a 25% credit for the misspelling of the name. The billing reps can not seem to think outside the box or they do not have permission to do so and can not connect you with anyone who does. The name was not simply misspelled, it was not even close to our actual business name. I am not and will not pay for their negligence and neither should you.

I think as small business owners, we know what it takes to stay in business...customer service needs to come first or we have no business. Why is this "Big corporation" any different? They have no problem sticking it to the small business owners, yet they are "restructuring" their company by filing Chapter 11 and seeking to renege on legitimate debts incurred by Idearc themselves. It is no wonder that we as a country are in such a sad state of affairs with companies like this behind the wheel.

I have been with verizon wireless for 7yrs and recently recieved a bill for 1555.00 saying me and my wife went over our minutes. When the month before a representative told me that you and your wife are not near your minutes allowed and could get off of the unlimited plan and untilize the plan below therefore untilizing my military discount. i call the verizon they tell me to wait until a certain day to call the financial office so i can set up a payment plan in addition to having a phone bill every month. This is not good bussiness practices because i can remember where i would get an alert on my phone informing me that my bill was due and what i had to pay. I have never had a bill in 7yrs with this company no where near $300.00 let alone $1554.00 in one month Verizon Wireless is a rip off and oh by the way when i called to discuss my bill the representative said oh it happens. Wjile I am on the subject I have had to call 3 times concerning the Droid Thunderbolt just power surging they have sent me 3 phones and it is still surging obviously its the software on the phone and not the phone itself.

BTW to answer your questions

1.THEY'RE SALES REPS...of course they're more interested in selling the make commission they don't make any money by helping you make a payment. So its common sense as to why they care about selling first.

2.They have no reason to be forced to deal with you if you're difficult. You should probably stay home and do your payment there if you don't like it when people don't want to help you when you're difficult.

3.Maybe he just came in for his shift so he needs to get his cash drawer. You know places just don't leave money in drawers at all time that's just stupid so they leave them in the safe and when the sales rep comes in he gets his drawer and loads it in.

4.It hasn't gone anywhere you wanted help came off as difficult and because of that the rep chose not to help you. Want help don't come off difficult if you can't do that just stay home and make the payment.

5.Why should their be one, what you need others to hear your complaining too...how old are we?

6.Oh grow the [censor] up...you don't need an apology or deserve one. Boo hoo you got your feelings hurt sorry but you're not 5 years old anymore you don't need an apology when someone upsets you ESPECIALLY when you're the reason it happened.

In short grow up and stop acting like a damn child.

Holy [censor] that's a HUGE wall.

BTW congrats on wasting so much of your time to write that *high five*

I have an a similiar issue with texting charges. I blocked that feature which required a phone call to do so. I have found that when you change plans by either new features OR new phone their system automatically resets and viola texts start coming through which are charged for. This in spite of the customer never requesting that feature be added back in. One thing that works is legal action. It may sound petty, but for those who consider the principle of the matter to be that important taking them to small claims court works. It will cost you to file, but they have to dispatch lawyers to court to respond or loose. Customers need to have a good case though as courts may dismiss the case as frivilious.

I do have another issue. It is about the Verizon Wireless Store in Huntsville, Al on University Drive. I submit this as Verizon's has no bonified online complaint form to submit and customer service representatives send an email to District Supervisors and Store Managers at the same time for review. I have chosen to pay my bill with cash the last three months. My first trip to pay my bill in person was meant with being directed toward a kiosk machine which does not take cash. I said I have cash and a scramble ensued as they were not prepared to accept cash. Ok, I was patient saying nothing and waited a few minutes for them to locate an individual who could open as cash drawer. On my next visit to pay in cash I went straight to the counter to pay. I gave the gentleman my cash and instead of giving me change He TOLD me he was applying my change to my bill. I made on objection. The third visit was a fiasco to say the least. I purchsed a money order this time for payment, went to the store and was greeted by a lady who I later found out was an Assistant Manager. She saw my money order and said, "O a money order", at which She went looking for someone to access a cash drawer. She was not rude but trying to be helpful. It seemed like longer but less than five minutes later a man came out with a cash drawer, raised his keyboard as if to log on. The computer appeared to be slow. He said nothing as a way of greeting and after a minute or so made mention that the computer was logging him in. He seemed out of sorts and perhaps "put out" at his task. The reason I purchased a money order, which obviously requires me to have CASH was to get away from being TOLD my change would be applied to my account. One can question why I do this as oppossed to simply paying online. It is a matter of MY choice whether you agree or not, that is all I will say! This man appeared to be more focused on other things leaving the desk several times while waiting for the computer to log-in, all the while no further interaction took place. He acted as if this was an inconvenience. When the computer came up he took my payment and then demanded my drivers license for verification. It was in my car. I told him he could take that and that I remember my information on the drivers license. The response was, no it had to been seen. I felt criminalized. I told him, quote "you can take my damn money order as I had to pay cash to get it" unquote. The response was "don't cuss me" and that exactly. I then said that the use of the word damn was not said toward him, but in reference to the money order, and he could take my money order. The respone was, quote "we are done here" while raising the open palm of his hand fingers pointing upward to dismiss me. I was insensed, calling customer service with no satisfaction. I ws NEVER informed as to why a drivers liecnse was required UNTIL after the customer service representative I was on the phone with made SEVERAL attempts to call the store Himself without it being asnwered. He asked me to go back in the store and give MY phone to them to speak to them. That is when I learned that the lady He spoke to using my phone was an Assistant Manager. She explained to Him that the bank requires the information on the back of the money order for deposit purposes. I left the store deciding to mail the payment instead which I immediately did. As a side note I noticed several employees walking in for what appeared to be to go to work. They were all neat in appearance and well groomed.

Verizons Wireless had a stated purpose of 100% satisfaction. I have several questions for that store or Verizons in general:

First) Why does it appear that store personnel are more interested in "selling" something and not taking care of ALL customers? I have used their service for around seven years now, without more than a hand full of dissatisfactions. I am a plumber which has been in several thousands of homes working and KNOW what "attitudes" look like.

Secondly) Why does Verizons hire arrogant put out non-communicative store personnel? Their customer relations suffers in allowing this. If they can't deal with difficult customers they need to find a different job...I have been required to find different employment myself.

Thirdly) Why when the store is open are the cash drawers not readily availiable without wait? This speaks of untimeliness, unpreparedness, and can be viewed as store personnel being inconveinenced as to wait on ALL customers in all circumstances .

Fourthly) The appearance of well groomed individuals is good and no doubt does much to allow more sales yet the appearance or lack of appearing to meet the needs of all customers is wrong...Where has customer service gone to?

Fifthly) Why is their not an online complaint form and a response to that?

Sixthly) In understanding the Verizons system of complaints and the presentation of complaints to District Managers and Store Managers where is MY apology from either of them for allowing this to continue to happen?

Verizon Wireless has announced that it will pay refunds totaling about $90 million to 15 million cell phone customers who were illegally charged for data sessions or Internet use. Customers will reportedly receive either credits ranging from $2 to $6 on their Verizon Wireless October or November bills or, in the case of former customers, refund checks.

The FCC had received hundreds of complaints about unauthorized charges from the telecommunications company's customers spanning the past three years. Customers claimed they were charged for data usage or Web access when their phones were not in use or when they mistakenly pushed a button that was pre-programmed to instantly active the phone’s Web browser. Since early 2009, a number of publications, including The New York Times and The Plain Dealer of Cleveland, reported that customers had been complaining of the charges but had often been ignored by Verizon Wireless.

I was charged at least $30-50 over 1 year time for data charges that didn't exist, that we never used on my son & my daughter's phones. I was able to get most of them removed after a LOT of complaining. This was only one of MANY issues I have dealt with from Verizon.

I personally never check my bill my bill is fine and im sure Verizon isn't trying to screw me over and the reason is because i don't wear a tinfoil hat and feel the world is out to get me and when i get a 1.99 which apparently is SO MUCH MONEY i run to the district attorney and piss and moan like a child because im a damn idiot. No you did something you got billed stop whining about trivial crap.

As a final post to my previous complaints about unexplained data charges: This past week, I received a call from the Verizon management team. They were responding to the complaint letter that I sent to the FCC. I was told that on 12/06, my plan had a block placed on "all national access" and that I should not have data charges on my phone lines again. It is amazing that I had been trying to get this blocked for months and kept being told that it could not be done without preventing my phones from being able to send and receive pictures. The management person told me that Verizon discourages the national access block because it does interfere with the capabilities of the new multi media phones but it can be done on a case by case basis-as need be. I guess this means that if you raise enough cane and write enough letters that they will do it as a last resort. I am satisfied for now. All I wanted all along was to stop the ripoff data charges. Good luck to everyone else.

I "had" emergency plan which was only 20 dollar a month with 100 minutes monthly. I got a mail from verrizon to change to famiily care plan for only 70 dollars a month so I switched to that and went under my mom's plan, she "had" the 39.99 plan a month.
A month pass and my mom gets a bill for 93.06 .. So a 70 dollar plan has becomes 93.06. I called verizon to ask why the bill was so high. They didn't have an answer. Im just tired of their games. So I just cancel my phone. I now use my home phone.

Good thing I'm not using Verizon now, I switched to T-mobile and it is much much better.

Verizon Fios pulled the same stunt on me. I should have been out of contract with Verizon as of 09/20/09. My original FiOS HD package was supposed to have "new channels coming soon". One day I noticed that new channels had been added but that I could not get them. I called Verizon to ask why on 12/04/2008. My service was subsequently upgraded to something called "Extreme" and my contract extended to 12/04/2009. I did not realize that my contract was being extended; I got nowhere arguing the point with Verizon. There is no way I would have agreed to a contract extension . To add insult to injury, the new channels are useless.
This is a deceptive, despicable practice and ought to be illegal.
Comcast has offered me a great deal, but it is, of course, a limited time offer.
Even if I can't get a great deal from another service provider or if Verizon offers me a sweet deal, come December 4 2009 I am cancelling FiOS. Customers do not like to be decieved. Guess they'd rather attract new customers than keep the ones they have happy.

Lol did you sign in at the self service kiosk at the front of the store that says "PLEASE CHECK IN TO BE HELPED"... cause if you dont they wont help you lol... maybe it was a discrimination for a lack of reading ability... like all big businesses as long as you have money they are willing to take it, don't think cause you are racist they are...

Yeah, considering Verizon Wireless now offers plans that include mexico...that really shows they hate Hispanics. Give me a break. loser.

Give me a break. It's always about discrimination. Get a life!