Verizon

For the past 10 Months Verizon Wireless has been charging me [protected]) for a service (usage controls) that I did not authorize. It is my fault that I do not check my statement each and every month, but I pay on auto pay. That said, when I brought this to the attention of the verizon rep. on 02/15/11 @ approx. 10am, she stated that I had to have authorized the extrat charge because it stated it in thier system notes. After going around with her for several min., I asked to speak with a supervisor. When I asked was given much resistance and questioned as if I was a criminal, not a customer. I have been with this company over 9 years. What gives! When the supervisor (MATT) arrived on the phone, I explained to him the issue that I was having. He stated that he was looking back thru my records and stated that it was noted in my accout that I called in for overchargers that had been charged to my account because the orginal block placed on the number was accidently dropped when I changed phones. I repeated that the only thing I asked for was to have internet/web/data and premium messages blocked (as was what I orginally had done for this line). The charge that Verizon had been charging me for had nothing to do with those items and I did not authorize it! I don't care what the 'notes' say. The phone was reported stole and account inactive since January 5, and I am still being charged...It is now Feb. MATT stated that he could only give me 3 months credit (14.97). Only three, months when it has been shown that you have falsely billed me on several occasions. It is in the acct. notes that I called back in Apr. because of erronous billing and now again. Matt also stated that I had not called in since Apr and then again in Jan. That's not true either I It's not just the money, it is the What gives...Verion again and it's 'creawtive billing.

I've been with this company for many, many years. I started out with a home phone, then transitioned to a cell phone, all with this company. Last week (Thursday, February 3, 2011) I added wireless Internet service and they charged me immediately for my (home use) modem, and had it shipped next-day-air. That was fine. I connected the modem to my phone line (on February 3rd) and have been having nothing but problems problems ever since. I've been on the phone with Verizon Customer Service 5 times since receiving my package, and each time I am promised that either they'll call me back, OR that a repair technician will come to my residence to "fix the problem". They sent a technician to my home yesterday (I was told that he'd arrive between 1pm-4pm, and he didn't walk into my home until 4:40pm. He spent exactly 10 minutes in my home explaining that he's working with another repair technician who is currently working in another building located on my apartment complex, and that both of them would have the problem fixed by 8pm. Nothing was done and the DSL light continued to blink (the light is supposed to stay solid). I called Verizon again at 4:30am this morning and the phone rep had me conduct another test on my modem using the (2) phone jacks in my apartment. the test did not work, and he said he'd put in an order to send a technician over to my apartment again, TODAY (February 8, 2011), and... that I didn't have to be home in order for him to "fix the problem". At noon today I called Verizon. The phone rep told me that nobody would be coming to my home today (because the person I spoke to on the phone this morning had "not put in the ticket"), and that they'd arrange to send a repair tech tomorrow. All in all, I've made about 6 phone calls and nobody (not anyone) has been helpful. My modem is still not working and I still don't have Internet service and it's now been 5 days since I received my modem in the mail. I need help.

For at least the past ten years, I have been a Verizon Wireless customer, & until recently, I have never had an issue with the company. Their plans have great pricing, the coverage in my area is impeccable, & the representatives in the store have always been more than willing to meet customer satisfaction.

Until recently, that is. Last year, I upgraded my phone to the LG Rival, after my LG EnV was clearly out of date & useless to me. This is where the issues begin. Clearly, like any young adult, I purchased the insurance on the phone since accidents & loss are bound to happen. By the time summer rolled around, my Rival was having extreme software issues, due to no fault of my own. The phone would often freeze, the screen would glitch out, resembling a TV static screen, the phone would underline random words in red, it wouldn’t hold a charge, the phone would shut off or restart itself for no reason or in the middle of a text or phone call, or it would completely shift the screen to the left or right so that only half of the screen was visible.

I took it into the store of course & was informed that the insurance program had switched over to Asurion, & I would have to file a claim with them & wait the specified number of days for a new [aka refurbished] phone to arrive in the mail. Fine, I could deal with that, three days wasn’t too long of a wait to continue to deal with the piece of crap I was holding in my hand.

My refurbished phone arrived, I shipped the old one back to them, & all seemed well. Until two weeks later, when the refurbished phone started showing the same symptoms as the first. First the charge started failing to hold. Next came the shutting off & restarting, followed by the screen shifting. Once again, I returned to the store. Went through the same motions, filed the claim, waited three days, & was once again gifted with a refurbished version of the EnV.

Can you guess what was happening two weeks later? I’m sure you can. I went through this five times. *Five*. By the fifth time, they were completely disregarding what information I was giving them in the store, & had simply started shipping a new battery pack. Through November & December, I was in the store every few days, sometimes multiple times a day, seeing as I was not the primary phone holder or account holder. I was continually given attitude, shifted from person to person, & blown off.

I’m used to this kind of treatment. I’m a twenty-one year old female with a mohawk, facial piercings, & tattoos. In the beginning, never once was I rude, irate, or anything other than courteous, laying out my plight in brief & to-the-point conversations, & simply asking for help. Towards the end, I had started making it clear that I was sick of being dicked around, that I was a long-standing customer who until recently had no issues with their service, & that I expected the situation to be remedied. What kind of service was I paying for anyways?

It finally boiled down to I could either cancel my contract early, having to pay the fees, or I could buy a new phone at my own expense. My mother, who is the account owner, had finally had just as much as I had, & went into the store with me. Just as I had before, she laid out our problems, was calm with a business-like manner, & wouldn’t you just know it, she was treated much more receptively than myself & offered a different array of options. We ended up using the up-grade available on her line to acquire a Kin-Two for myself, since the available free Wi-Fi at hot spots was something that would [hopefully] end some of the hidden fees I had been receiving with my Rival. We extended our contract & once again purchased insurance on the device.

A little over a month ago, on January 19th, we were once again hit with a larger-than-expected bill due to data charges. I will accept this as my fault; a little too much status-updating. She called customer service to have a data plan added to my phone. All should be just fine, correct?

On February 4th, I was at a club with some friends & my phone was misplaced. Whether it was taken, slipped from my pocket, sat down somewhere, the reason is irrelevant. Point is I didn’t have it. We contacted Ansurion to file the claim, & they would not accept it. According to their records, on January 19th, the insurance on my phone was canceled, the same day we had the data plan put on it. We were told to contact Verizon. After doing so, we were informed that they couldn’t name the representative for us who canceled the insurance, because their system does not keep those kind of records. Now began the telephone shifting, from one representative to another as they very nearly refused to let us speak to a supervisor as requested. All we wanted was the insurance reinstated on the phone so that I could get another Kin-Two.

They informed us that they no longer sold the Kin-Twos, nor did they have any refurbished ones in stock. They said that if they re-instated the insurance [which we would have to pay for] they couldn’t guarantee what phone would be sent, but that I would receive a new phone. No, I didn’t want to be sent a phone that would require a data plan simply to work, nor did I want some outdated phone that would just continue to glitch out a few weeks after receiving, as was clearly the issue in the past. They recommended we call our local store to see if they had any Kin-Twos in stock.

Guess what our final options were? After speaking to the representative there, we were told that we could either purchase a new Kin-Two in the store at $430. Excuse me? I only paid $75 for the phone to begin with. Next option. I could wait until May when another of the lines under our names was eligible for an upgrade. Going four months without a phone? Not happening. Or, we could purchase a different phone, once again at our own expense.

I will admit that by this point, the two of us were pretty peeved. We asked what the cost would be to simply cancel the contract & take our business else where. $95 to cancel just my line, $365 to cancel all three lines. Both options were cheaper than buying a new phone, new insurance & extending my contract once again. Now, I know what some of you out there are thinking.

“You were given multiple options to work with, & you chose to disregard each option.”

With the experience & treatment I have received in the past year, & how often I have had to threaten to cancel my contract in order to receive any kind of help what-so-ever, so be it. I would rather pay $95 dollars & take my business elsewhere - say MetroPCS or Cricket where you can get unlimited everything for less than $50 a month. I’m not going to make my family suffer through the cancellation fees & start-up fees elsewhere since they both adore their phones & have no issues with them.

That doesn’t mean that I am not greatly pissed off, insulted, & dissatisfied with what I have had to deal with. I don’t know exactly what policy changes have been made within the company from recent mergers & such, but the website’s claim of “Expect the best customer service at every turn from our employees, ” is complete & utter rubbish. The customer service we have dealt with in the past few months has been nothing but, & excuse my French, complete ###.

I *will* be cancelling my contract & taking my business elsewhere, & you can bet I will be informing anyone thinking of switching to Verizon of my experience. Friends of mine have been dropping Verizon left & right due to the fact that just because you offer great coverage & plans, doesn’t mean that you can treat the people paying you their money each month like trash. For those who continue to adore Verizon, just wait.

In October of 2010 I added a second line to my Verizon account. The phone that the local Verizon dealer gave me would not hold a charge for more than 2 hours, it was defective. I took it back to the local dealer and they told me a new phone would be sent to my address. I got the new phone, then went to the local dealer for activation. The woman at the Verizon dealership, located on Hwy 93 N. in Polson, put the old phone in the empty box and handed both new phone and old defective phone back to me. She did not say ANYTHING about the need for me to return the defective phone or that I would be charged $350.00 for that defective phone. I find out later she was supposed to provide me with a return label and inform me that the defective phone needed to be sent in to Verizon supply depot. The way I found out was because 2 months later there is a $350.00 charge on my bill.

That was in early December 2010. I went back to the local Verizon dealer and had to listen to her protests that she did in fact do her job but I had the empty box with no return label inside as proof she did not do her job. Of course you cannot simply drop the defective phone at a local Verizon dealers location, you have to get another shipping label from Verizon HQ...but that is nearly impossible it seems. Verizon told me a label had been sent via FedEx and that a flag would be placed on my account so it would not be suspended. I waited and I waited and I waited...no label. One full month later, approx. Jan. 15th 2011 I called again. Again I requested a label, again Verizon said one would be sent out and get to me within 5 days. 5 days came and went...then it was 10 days. Then 15. On Feb. 4th I called Verizon HQ again. I was not nice to the Verizon guy. I told him when I send something via FedEx they give me a tracking number. I asked him to track the last label to see where it was...he said he could not do that.

? That tells me that they NEVER sent me anything at anytime. Looking like a scam to me and I told the guy that. I asked him if he needed to get on a horse and ride up to Montana to hand deliver me a label since Verizon was too incompetent to get me the label any other way. I also asked him if he was the most intelligent Verizon employee working that day because every other employee seems to be idiots. He got a little snotty with me and I yelled at him "GET ME A DAMN LABEL SO I CAN SEND YOUR DEFECTIVE PHONE BACK!" Then he told me 2 labels would be sent via UPS. I said "I will believe it when I see it."

Next day...Saturday Feb. 5th...my account was suspended. I cannot make calls or recieve calls on either of my phones. And in the mail today, mail not by FedEx, there finally was a return label. Of course it is the weekend so Verizon Customer Frustration, I mean, Customer Service (LOL) is not available on the weekend.

So now I am sure they will attempt to charge me a reconnect fee of $30.00 and I have a funny feeling from other complaints I have read about Verizon I am in for a long haul trying to get my account cleared up and have the $350.00 charge removed once I send the defective phone back. Other complaints against Verizon indicate they may try to claim they never received the defective phone so I will document my sending of the phone back to Verizon.

I am smelling a scam here. I am also smelling the possibility of a class action lawsuit for fraud as well. So, at this writing, my account has been suspended. I finally have the label and will send the phone as soon as my account is reconnected with NO fees attached. Then we will see what happens. I will update this complaint.

If you want nothing but hassle and headache...do business with Verizon.

* beware of verizon wireless located on north green river road, evansville indiana *

Keep away from the evansville indiana verizon wireless store located on north green river road.

The store manager does not support his sales team and refuses to back what the customer is told. taking this to the better business bureau was worthless as they did nothing. someone stating they were from corp. headquarters called three times but refused to put anything in writing. I question if that person was actually from the verizon wireless corporate headquarters.

Beware of the evansville indiana verizon wireless store located on north green river road. the store manager does not care about verizon customers and will rip you off.

Shame on verizon wireless for allowing this person to represent your company...

Keep away from the Evansville Indiana Verizon Wireless store located on North Green River Road.

The store manager does not support his sales team and refuses to back what the customer is told. Taking this to the Better Business Bureau was worthless as they did nothing. Someone stating they were from Corp. Headquarters called three times but refused to put anything in writing. I question if that person was actually from the Verizon Wireless Corporate Headquarters.

BETWARE OF THE EVANSVILLE INDIANA VERIZON WIRELESS STORE LOCATED ON NORTH GREEN RIVER ROAD. THE STORE MANAGER DOES NOT CARE ABOUT VERIZON CUSTOMERS AND WILL RIP YOU OFF.

Custermer service is the worst. they put you on hold 30 mintues plus then hang up on you. they have no idea what they are doing. they say they will fix problem but dont, I have call 12 times for one problem, still not resolved, my wifes grandmother, is on a heart monitor that is hook up to the phone line, the phone line in dead, I call. put on hold, get hung up on 3 times, other times they said its fix put still phone line in dead. do not call 1800version if you have verizon drop the service if you can before you have a problem - they can not or will not help you

I have been using verizon wireless for three years and found no problem with it. However, recently I have noticed quite a few problems. I have wanted to get texting as a feature on my phone for awhile, and so, I went to one of their stores and asked the employees about the pricing. When I have asked them there were two people there. One man and one woman. When I asked them about texting, they also reccomended the data plan. I was at first hesitiant to take it. However, once they told me that data plan(unlimited texting plus internet) would be the same price as just texting, I grew suspicous; and was certain that I had heard wrong. Therefore, I asked them repeatedly if the pricing was same, and I even asked them wouldn't adding the internet as feature along with text more expensive; but they replied no, and that it would be the same price. Feeling satisfied with what i just did, I headed home.
Nearly a month later, I checked my the bill online. I was surprised to find that the price of my usual bill/fee was doubled. Not only that, but they had charged money for using minutes of the limit. There were two problems with this bill. First, I noticed they had charged extra for the dataplan then what they had originally told me. Furthermore, they had charged me for using more minutes then I have signed for. I was not even using the the bare minimum of my minutes because I was so into texting and email, that I had just done that most of the time. Making three calls at most, each less than five minutes.
Anyhow, I went back to the store and I did not see the same employees as I did before, so I could not confront them. However, I did remove the dataplan but lost a lot of money.

I have been a Verizon customer for over 35 years for my summer home. Every September I cancel my service and every May I reinstate my service. My bills are always paid on time.
Last November I received a call from Verizon stating I owed them $29.00, after reviewing the call with the service rep, (Who by the way was very pleasant and professional) noticed the error was on their part and apologized.
Just the other day – January 12th – I received a bill from Verizon for $7.00.
On the 14th of January, I received a Collection notice from Verizon’s collection agency, stating that they were a debt collector attempting to collect a debt of $7.00.
I called Verizon and spoke to a Supervisor who was rude and unprofessional – I told him that I would would pay Verizon the $7.00 no matter who's problem it was because it isnt worth the trouble. He stated that there was nothing he could do and that I had to pay the Collection agency. I asked to speak to the next level of management and he refused. – When all I really wanted to do was pay the lousy $7.00 to Verizon and be over with it.
September - Notifed Verizon to cancel service untill May - All Verizon bills paid in full
October - No Invoice or Bill from Verizon
November to January – no notice of a $7.00 outstanding bill.
January 12th – Received an invoice from Verizon for $7.00.
Two days later - January 14th – Received a collection agency letter DEMANDING $7.00.
Verizon – You have LOST any future business with me for ANY purchases.

Complaint 1) purchased insurance on phone had a problem with phone and was constantly told it was the area and tower location other phones in house hold worked fine refused to replace phone. Finally decided to go with new phone and worked fine. This was through the Warsaw Indiana store. Bought new phone at the Goshen Indiana year later went back to Goshen store to up grade to the Droid phone . Store manager told me that I would have to upgrade from my 50 dollar plus plan to a 74 dollar plus plan and I would be able to up grade phone in January of 2011. I go back into store in Goshen Indiana today and guess what. They tell me I'm not available for an up grade. Called customer service got a big run around. I down graded my program and walked out. I've been a Verizon customer for over twenty years. If anyone reads this please do not trust any thing with Verizon. They lie in order to get you on the contract. This is my email if anyone would like to comment or contact me.g.[protected]@reduceourutilitycost.com

This company is in violation "in my opinion of the (RECO ACT) as organized crime!"
They do not provide adequate services to the people in Rural Under-Developed Areas, over charging for services, jamming wireless signal services from other wireless service providers, allow criminals to wire tap citizens in this area whom are against the criminal acts such as "illegal drug manufacturing;" "drug trafficking;" "home invasions;" and inform citizens that they will never allow/provide secure land-line services in the area.
If you complain about their services, they may mis-direct your calls purportedly, through a long distance service by billing certain persons for calls out of the United States of America, agree they made a mistake and reverse the billing of said calls, then call you up and say that you will have to pay for the calls. Causing persons grief, and inform you to write their main offices, for your complaint in Florida, informing you from the California District that the main Office has no contact number for upper management.
They hope you are so debilitated, that you will make an arrangement to pay for the services anyway, even if you never ever called out of the country in your life in the first place!
If you call their fraud line, in which I suspect not so many people dis-oriented might be inclined to do so, you might get help. It was discovered certain calls made out of the country were actually calls made to law enforcement, and power company service providers. That is a lot of trouble for poor; disabled, and elderly people on a fixed income. The charges were reversed in the case of said citizen. It helped by contacting the FCC,
All services are not helping the police, they leave a recording to call 911 if you are suffering from an emergency situation.
Every time 911 is called, by the statute of protocol of criminal law procedure, the police have to go to the location in where-ever that such call was made from. And if your Doctor is in another county, someone cuts a fiber-optic wire under-ground, on purpose, or by mis-takes citizens are prone to do by not observing those "call before digging signs, " you may not be able to call anywhere but within your county. So they might encourage you to subscribe for wire-less services and keep your land line too.
If you were to remove your phone line all together being hateful for really bad characters in service provisions for wire telecommunications, you may find yourself in violation of the law for taking away 911 services from your home. If you have a phone line, no service paid for, 911 is suppose to work in and out of your home location. If you have a phone that depends on wire services to operate a wireless phone system through land line services, you are subjected to be spied on by skilled hackers scanning wireless frequencies! And if your power goes out, your phone will not have power to use your phone unless you have a battery back up system that will stay up long enough to make the necessary calls to your power company about the power outage. Land lines should be secure from illegal wire taps, you should have four wires to secure the call instead of two wires connecting you phone. And have an old hard wire phone handy to keep ease-droppers from listening into you conversations, especially if you are planning to make a trip a informing your friends you will be away for a while, even if it is a trip to the local store. It takes less than two minutes to pick most locks, and for professional spies, less than that!
If you loose power, your wires on the hard-line system have their own current for power supply. And the phone companies should not be able to make their own rules as they go just to suit their specific greed as need.
All businesses seem to have their hands out for federal subsidies, in which are generated by the money spent for every quarterly tax period, or fiscal year they call it. If all monies are spent, their allowances grow. More federal money acquired, more money can be put into their slush funds hidden for corporate pay offs!
the phone companies are even buying into your television sets as well. Advertisement moves the world. World is another social word for a code name as war! Taxes without representation is running your common grounds.
And I am not complaining to you people in these details!
I am giving you complementary information about what is going on besides the poaching of wildlife. That organized crime is the police these days, and you citizens are being spied on through your high definition television sets as well. Mirrors that have a silver backing may be used too as well for spying. And plastics are made intelligent enough these days through nano technologies, that certain materials may have embedded technologies within it's casing, all it takes is the logistics of your location, lead-less paint inside the structure of your homes, and your criminal agents out to take everything they can from you with the right tools to know exactly what is going on in your home. All the way down to how many ants, roaches, rodents, and spoiled meats on your premises.
They are not protecting your health by removing the lead from your homes people, X-Ray rooms are lead lined sheet rocked to keep the Rays in or out of the area.
You are not being invaded by aliens my children! You are being singled out according to your conformity towards the leaders in your lives!
I am your Observer, their Observer, and I do not have Seven heads to inform you about the best way to survive your embedded anarchic beings in all regions of HELLO OPERATIVES! I am Number nine! I am way ahead of times because they that made you left me far behind!
At 11:00 post morrow, seventh knight's night of 2011... I am Taurus, the Rooster, Heather! And need you to restore my physical life! OXEN Mayan, and leaping out of here right now! THE ART HEAR THE ART HEART HE ART EARTH... Dah-dit-dah-dit dit-dit dit-dah ... Burned In Bertram 11:05 pm it's HULLO PAPA! Chapter One, Smith Family Robinson... lets get this party started says Dave and Reforges Feldman... ayah.. Letter .. my girlfriend.. whom .. ever.. you.. are.. this is my bottle... police save me sweet heart! i am Re- Tara-Dead & Feathers Baby Girl(*?) Ho! Ha Hum-mm! Later haters... 11:12pm minutes and 6X24 days +1.

paul deviere was in the store when myself and my fiaince went in to try to get service for phone, internet and tv. he was very rude to us when he was asked to explain a package plan to us . So we got service with comcast. my fiaince just moved to aberdeen md and went to work for aberdeen proving ground. you lost his business, because of this rude person. We are from north carolina and has been with verizon for many years, myslf and my mom has been with this company. this is why he went to verizon. I just thinks it bad for some onewith an atituted like this to keep a job treating customers like this. I think some thing should be done about this. This should be brought to his bosses attention.

I bought a laptop, then paid for a Verizon Modem about $50 signed up for their wireless service..paid $60 a month for nearly 5 years..lost my job had to cut back so we shut off our internet, after the service was cut off, my Wife was checking to see if we could get free wifi via McDonalds..she couln't get it to work with our laptop, so we returned home and she pulled up our Verizon software and decided to see about the unsecured services..she managed to log onto several services..turns out we can get free internet via the city of Apopka..I'm using it now..anyone on Verizon shut off your service through them and try logging onto some of the other providers on the list under Verizon..be sure it hasn't got a little padlock symbol on it..you should be able to get online for free..then tell Verizon to kiss your internet money goodbye..you can call me $60 a month richer!

Calling a friend regarding collections on my accounts and threatening legal charges to my friend. Has never contacted me directly regarding any matter regarding collections. Don't know how they got my friend's telephone number contact name and information.

[protected]@yahoo.com

I have these charges on my phone bill that I did not order. One is from ESBI, one is from OAN and one is from ILD cybertube.tv. I did not order these services but they continue to bill me. I tried the website to no avail, I tried calling, I get a voice message, I can't talk to anybody in person to get these charges to stop and have them removed.
any help will be appreciated
Thankyou
Jean Baynard

Verizon notifies my child's phone that the account is past due and then charges my phone for the reconnect fees for past due amounts. The guy on the phone did not care at all. I am done with Verizons lack of customer service and concern for those of us support their service. As soon as I can, I will be moving my wireless to another carrier

The following correspondence says it best:

Initial Letter to Verizon...
Primary Subject: Billing
Secondary Subject: Payment and Balance Questions

Message Body:
I am furious. I was using my phone to make a payment. It was a new phone and I must have hit the wrong button.

I thought I was entering a payment of $xxx. Instead I paid the full balance - which is not due for 15 days. I CANNOT afford to pay that extra $xxx right now. I spoke with a VZ representative that same day, he completed a form and told me it would take 72 hours to process.

I called to check the status today and was told by a representative (she was a ###, in case you care) it can take up to 10 days to process the request. Are you kidding? I have since spoken with a very nice supervisor (the ONLY person out of 3 who seemed to have a clue...he provided excellent customer service, ) - and he has said 24-48 hours is the norm.

I am writing to be sure you understand my frustration. Please expedite this request for a refund. I will never make a payment from my phone again. I manage social media for a living and I am controlling the desire to rip VZ on Twitter, Facebook, Linkedin, Tumblr, Friendfeed, StumbleUpon and my blog. I am so mad right now. ANY other company would reverse this within 1 day. It has been 3 days already! Please deal with this within 24 hours and notify me that it has been resolved.
Angie xxxxxxxx

Verizon's response...

Dear Angie xxxxxxxx,

Good evening! I have reviewed your account and I regret to say that the request submitted was completed today but our treasury department was not able to reverse this payment. My name is Arlene and I’m very sorry to hear that you did not intend to pay the balance in full, but I will be more than happy to provide additional information regarding this.

When a balance is due and the payment covers the balance in full, we are unable to credit back any over payments, unless this results in a credit balance.
Since the payment of $xxx covered exactly your account balance, we are unable to reverse it.

Keep in mind that when a payment is made over our automated system, it will ask you to confirm more than once the payment amount you wish to make.

I apologize for the inconvenience this may have caused.

I am sorry I wasn't able to provide you with a more favorable response in regards to your payment. We appreciate your business and thank you for using Verizon Wireless. Should you have additional questions or feel your concerns are not resolved, please reply to this e-mail.
Sincerely,
Arlene
Verizon Wireless
Customer Service

My final email to Verizon...
Dear Verizon Customer "un"Service,

I expected nothing less from Verizon.
Your lousy customer service is legendary - and now I am experiencing it firsthand.
Be sure to check my thoughts on Facebook, Twitter, LinkedIn, StumbleUpon, Tumblr, Flickr, and my blog.

Fortunately, consumers can now share your abhorrent behavior with the planet via social media.

Disgusted,
Angie xxxxxxxx

P.S. The punctuation, incorrect use of my first and last name in the greeting and your use of words like "treasury dept" tells me one of two things:
You utilize impersonal form letter templates and/or you're not residing in this country and Verizon didn't take the time to train you properly.
Again, fabulous customer service. Unbelievable. Can't wait to post this communication on my blog.

I purchased an ipad from verizon wireless. Was told I had 30 days to return. Bought a hot spot and was told the same. Ipad has connection problems and hot spot does not work. After 30 days of troubleshooting with the "tech team" I am now told my 30 days is up so I need to go to apple. Also, 30 days reverts to 15. Beware, verizon is a 3rd party supplier and has no knowledge regarding items purchased. Informed verizon is not allowed to troubleshoot other then phone service. I paid verizon not apple. Verizon has a contract with apple. A customer has the contract with verizon not apple. I have been a verizon customer for over 15 years. I will never have a thing to do with them again. Returning everything. Feel free to sue as full disclosure regarding verizons position never discussed. Should be clear once you leave with a non verizon product there is no ownness on the verizon end. Verizon just collects money and makes money on customer's back. Owes customer nothing. Verizon will trouble shoot for 30 days and then tell you your 30 days is up. Do not believe them. Also purchased a droid the same day. Email not capable. Non compatable with droid, after 30 days that is the conclusion of the genius at verizon, was told to now go to motorola as verizon is not sure what to do. How does a company sell products and not have to be responsible. Iwas told by a verizon rep we are told to tell you whatever we can to get you off the phone. When you call back you are someone elses problem.

I bought a cellphone from this place and I was told I was going to get a 50 dollars giftcard from Sam's club which I never got I went about 3 or 4 times until one of the new manager's. Good me that I was not supposed to get a gift card because. I had a revere from Verizon when the Guy that sold me the phone told me that I was going to get a rebate from Verizon and a giftcard from Sam's. I think that nobody got to lie to sell anything besides the manager. Treat me bad I think because I'm hispanic. He was very rude