Verizon reviews and complaints 1
View all 1259 complaintsVerizon - phone service
January 10, 2011
Attention: Verizon/Medium Business Account Manager
Dear Manager,
This letter comes as a complaint against Verizon Medium Business in Washington, DC,
My name is Krista Collins and I put in a request to have phone numbers transferred from one business to another, Custoflex Move Expedite (NSPE0004051198) on December 13, 2010, I received a confirmation on December 13, 2010, and on Friday December 17, 2010 stating order was received and work would be completed on December 29, 2010, order numbers (D4QV58157) and (C4QV58196) where given, no one showed up, I’ve called several times I was given a new date for January 6, 2011, no one showed up, I’ve emailed Shelly Archer at [protected]@verizon.com several times, also calling the [protected] number, the last response I received from her was on January 5, 2011, stating that their Programming Department is still working on the order for the new location, she hasn’t contacted me since, again, I’m emailing her, no response, this is very unacceptable, this is a business that has been out of phone service for 3 weeks, close to a month, we cannot operate like this, staff are using cell phones to conduct business, etc, . The old location was Barney Neighborhood House 504 Kennedy St. N.W., Washington, new location Barney Neighborhood House 5656A 3rd St. N.E, Washington, DC, phone number
[protected]. Please inform me on what is the next step, or what further action can be taken in resolving this matter.
Thank You,
Krista Collins/
Administrative Assistant
Barney Neighborhood House
Senior Program
The complaint has been investigated and resolved to the customer’s satisfaction.
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