The complaint has been investigated and
resolved to the customer's satisfaction
Verizonphone warranty

Purchased phone and fancy warranty. Phone failed to dial 911 when dialing 911. Called 911 three times, nothing happened. Went to store to make claim on warranty. Eye candy droid girl Bernice claimed helplessness, tried 911 twice finally got through. Asked for manager, told to come back or call *611 (Customer Disservice number). Came back the next day and talked to Bob the manager. He grabbed the phone called 911 and tried twice finally got through. He bottom line? Worked when he tried, not a problem. Made up a bunch of excuses and tried the usual and customary blame the customer tricks. When contract is over in 11 months Verizon can shove it. Told to dirt bag manager if there was another incident and someone got injured I would name him personally as a defendant in a civil liability case. AND I WILL if it goes down!
Drop Verizon at contract end and never go back. Big rip off.


  • I0
    i'm me Feb 15, 2010

    i agree. i do phone claims for verizon and i can't tell you how many customers call with a warranty issue that verizon won't fix inside of the store. from now on if your phone is under warranty and anything happens as far as it malfunctioning (no physical or liquid damage because they will charge you full price) then call their tech support number at [protected] i am told by the insurance customers that tech support is nicer and better than going into a store.

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