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Verizon Communications Complaints & Reviews

Verizon Communications / wireless service/ lack of customer support

Akpeterson on Dec 27, 2018

Service outage- Oregon area, cannot reach anyone to find out information. No postings on website, short call hours to submit info on an outage. We pay a lot of money for a service and than little to no support service when it's not working. This is not acceptable. The website is of no...

Verizon Communications / jetpack

Jaysonhs on Dec 18, 2018

Got vw jet pack from store who promised it was more than I would need (using for school stuff). Used for 2 days and ran out of data. Returned to store and was told it would be completely refunded. Vw then proceeded to put charge on my account for over $500. I refused to pay so they now...

Verizon / fios

Jill Barbarise on Oct 6, 2018

I haven't been so upset, as to the last rep that put me on hold for 90mins and never returned. Compliments to preveious tech rep sean in nj.. Today called to queston another bill increase.. Was told by the rep in nov my bill which is now $102. Will be rising to $175!! I haven't had decent...

Verizon Communications / no tech support for one week on company phone lines

Cindy Cambridge on Sep 28, 2018

Client account # 973-751-7755-818*62Y Called for Repair I called on Monday 9/24/18 and spoke with Miss Powell for repair of 2 lines not working in Belleville NJ. Verizon said they would send a tech on Tuesday. Ticket# NJC60327FG Tues 9/25. Tech came & said job was an outside problem and...

Verizon Communications / customer service

Dale Stovall on Sep 26, 2018

I purchased a Samsung Galaxy note for my wife as a gift it cost 1299.00 I also purchased the most expensive insurance the plan would allow for the device . My wife is having technical issues because of the devices S pen . We have only had the device for 8 days, So when she called Verizon...

Verizon Communications / customer service representative lack of professionalism

ByTheBeach on Sep 12, 2018

I just spoke to Bam (she would not provide me any other information about her) in regard to two matters concerning my account. First, I waited on hold for 39 minutes to speak to the rep after I a message said hold time was approximately 13 minutes. The first reason I called regarding the...

Verizon Communications / phone and internet

Bill22407 on Sep 8, 2018

2 yr agreement with Verizon expired and they raised my rates 33% causing me to switch to Xfinity. Verizon refused to match Xfinity offer so I cancelled service. Verizon bills a month in advance and I paid at the old rate figuring I would get a prorated final bill. I received a past due...

Verizon Technical Support / technical problems unresolved

Jason Drankard on Aug 29, 2018

I purchased two Verizon phones, the first was a kyocera hydro wave. The phone would get very bad reception. Could only talk threw the speaker. This went on for 2 months, I thought because the phone was refurbished I thought the issue was with the phone. So purchased a brand new Verizon...

Verizon Fios / veterans/military discount

Ad on Aug 28, 2018

I've been a satisfied Verizon customer since 2005. On Aug 22, I decided to take advantage of the military discount for Verizon Fios as a new customer. Customer service was very pleasant and confirmed I'm eligible for the discount. Once registered and successfully signed into my Verizon with...

Verizon Store / unethical behaviour

Ferbie Griffitts on Aug 22, 2018

I've been a customer with Verizon for 18 years. I went to the Verizon store location at 3584 Battlefield Pkwy, Fort Oglethorpe, GA. to get help with 2 phones I bought at this location. Saturday August 18, 2018 I went into this location store and meet with sales person Brandon. I explained...

Verizon Communications / customer service verizon

Melissa Iron-Rule on Aug 14, 2018

Very upset. I moved here from Canada and simply wanted a new sim card to put in my phone. First Verizon shipped my sim card to the wrong address. I called Verizon and I was told to go to a local store to get a new card. I went to the store and the CR put in the new sim card. I went to my...

Verizon Communications / call center employee

Lesgrt on Jul 27, 2018

I have a complaint with customer service call center agent Edwin. There are things you want to tell customers but you know you shouldn't. I challenge you to find that call and listen to it and decide if that is how you want your customers talked to. I have previously worked at call center...

Verizon Wireless / customer service

bccuz on Jul 23, 2018

Verizon Wireless customer service hung up on me when I was trying to get help. And the help I needed was over a problem they caused. The credit on my account didn't work and so I was charged the full amount. That's why I placed the call, wherein they hung up on me. I must submit a review when...

Verizon Communications / verizon wireless duplicate/stolen payment

Jessiepoh on Jul 13, 2018

I set up and promise to pay on my account. I made a payment for more than the amount I promised to pay and the night before the promise to pay date. It immediately took the money out of my account. At 3:30 AM it took the actual promise to pay amount taking double payment out of my checking...

Verizon Communications / bill increase without notification & lying customer representatives

J01 on Jul 5, 2018

I have a regular phone (landline) with Verizon and was told they needed to change out the copper wiring to fiber optics as they were retiring the copper wires. Fine I thought and I called many times to confirm that this change was not in fact going to change my monthly set rate, my bill...

Verizon Communications / incorrect billing

Pia Devita on Jul 4, 2018

Its unfair to be subjected to the amount of stress on a monthly basis when looking at a Verizon Fios bill and having to get into a battle for hrs on the phone with representatives that are clueless, unaware of agreed service and amount per contract. They should be held accountable of their...

Verizon Communications / service

Kimberly Ortiz on Jul 2, 2018

I decided to change from comcast xfinity to verizon fios. My first phone conversation was with a fios rep. Who set up my order and then told me to go to any local verizon store to pick up the set top boxes. We made a trip to go to our local verizon store, only to discover they did not...

Verizon Communications / phone turned off when payment was made timely.

Kathy Satterwhite on Jul 2, 2018

I made my monthly payment yesterday (received a text confirming receipt of payment) and when I got up this morning the only call I could make was to VERIZON switched off my phone to ensure I called you. I held for 25 minutes waiting for a Customer Representative. When she...

Verizon / promotion

jjhuff1234 on Jul 1, 2018

I fell for their promotion that you trade your phone in and they lied on the phone from the start then went to my local store where I talked with the rudest customer service people ever who said I could trade my phone in at the store but you had to do it online were the lady online said I...

Verizon Communications / triple play

Bluebird101 on Jun 24, 2018

Although verizon fios is generally great service, verizon is an oligopoly which leaves most people with very few options. Watch out for verizon renewals without asking important questions such as timing the renewal to start when your existing contract ends (particularly if there is a price...