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Verizon Communications Customer Care Service

Verizon Communications, Inc.

1300 I Street, NW, Suite 400 West
Washington
District of Columbia
United States - 20005

Customer Support Phone Numbers

Phone:
+1 212 395 1000 19 6
Fax:
+1 202 789 1432 0 0
 

Verizon Communications Complaints & Reviews

Verizon Communications / poor customer service

Ga
Gary Brown on Nov 28, 2017
I recently purchased a new pixel phone and IPad from the Verizon Wireless store located at 3737 Murphy Canyon Rd Suite B, San Diego. With the $1, 000+ purchase the salesman, Troy, offered a free screen protector for the phone. I was told they were currently out of stock, but to return in a...

Verizon Communications / fios internet/cable

An
Andrea Lynn on Nov 21, 2017
Came home from work on 11/20 and the cable/Internet were out at the house. I tried toubleshooting the problem through the to and nothing worked. We then called verizon and they tried to walk us step by step through fixing the problem. It was determined that the problem was with the verizon...

Verizon Communications / tv commercial

Be
Benisdisappointed on Nov 19, 2017
Hello Verizon, Your commercials with Thomas Middleditch are quite possibly the most annoying commercials that have aired in the last decade. After watching them repeatedly during Sunday Football commercial breaks, I have never been closer to cancelling all of your services and product...

Verizon Communications / fios

Ro
RobertWalsh on Nov 18, 2017
I have talked to customer service three times to rectify a billing error. It was explained to me that my contract ran out. I asked why no notifications and was told they could re-do my contract. It is now approximately $105 and I am fine with that, as I have been a customer over 3 years. I...

Verizon Communications / customer support/service

Gm
gmbm on Nov 17, 2017
About 1 1/2 years ago Fios became available in our area. Previously our area was only serviced by a small cable organization (with excellent service) with limited channels. Most of the residents had ( and most still do) satellite service. We chose to go with Verizon. It has been a...

Verizon Communications / verizon fios triple play

Ma
Mark32901 on Nov 14, 2017
I currently have Verzion FIOS triple play services. As of last month, some of promised discounts were cancelled which had ended up raising our monthly bill significantly higher. I tried to resolve the issue through customer service rep and their manager, who had very unprofessional with...

Verizon Communications / high bill charges

Su
SurinderAman on Nov 12, 2017
I visited main Verizon Office in Modesto. As per 1 lady (Customer Service Agent) and She informed me that I need to pay 15$ for international call to India. Afterwards, I agreed and took this plan. Suddenly, One day I received call from customer service about the disconnection of my line...

Verizon Communications / lg v10 mobile phone

Li
Linda Vorhies on Nov 7, 2017
In January 2016 I purchase a LG V10 phone for $700.00. I pay monthly payments for two years. In April 2016, my phone froze and was not fixable. First I took my phone into Version shop. The nice man told me that he could put me in a new model. All I had to do was pay off the nine month...

Verizon Communications / verizon fios customer service is terrible!!

Da
danidef on Nov 3, 2017
At 10pm last night my entire FIOS service suddenly went out while watching my highly anticipated football game. For Three hours I was on the phone with FIOS customer service trouble shooting and then absolutely begging them to send an agent to fix it the next day. The customer service...

Verizon Communications / fios internet, tv & phone bundle

Fr
frana19 on Oct 17, 2017
My bundle bill went from $122.98 a month to $190 a month on July 19, 2017. I contacted Verizon four times (7/10, 7/19, 8/17 and 8/19) to resolve this ridiculous increase and each time the agent advised that they would provide various credits to reduce my bill to approximately $133 a month...

Verizon Communications / phone service

Ki
kingslam on Oct 15, 2017
my name is Kings, and our restaurant called Great Chow and the account number is 7818718832017, we were very stressful on Saturday on 10/14/2017, our phone systems 10lines with Verizon was suddenly shut down by you guys without any notice and it was not because the past due and I alway...

Verizon Communications / fios internet

Pe
PetrichorOne on Oct 11, 2017
We decided to sign up for Fios internet because we were frustrated with Comcast. We didn't realize at the time that they didn't have fiber-optics set up in our area, so it just ended up being crappy wifi and we cancelled in less than a week. They told us over the phone not to worry about...

Verizon Communications / verizon tv channels

Jk
jkambrose on Oct 8, 2017
We have an expensive Verizon FIOS package. When we purchased the plan, the TV lineup included our local affiliate WBOC which covers CBS and FOX. We were advised that these channels are no longer included due to a contract issue. Today is football Sunday and NO coverage of NFL games i...

Verizon Communications / Dumb customer service

Su
Sue Gibson on Sep 19, 2017
They gave me a hard runaround last night. What a mess, people! At first, it took them 30 minutes to simply pick up the phone and 40 minutes more to do something about my problem. Verizon, why do you hire stupid people? I had to explain my issue several times before they finally understood what...

Verizon Communications / paying bill

Me
Melissa42 on Sep 18, 2017
I have a Verizon Hot Spot. Last month, I dropped my plan from $50 to $30. This month's bill is for $50. I tried to speak with customer service to correct error and pay but my account is unable to be accessed because I don't remember pin #. Didn't really know I had one because I don't 'do'...

Verizon Communications / customer service for tv product

Np
Nport on Sep 9, 2017
Hello, I have had consistently bad customer service throughout the years that I have been a customer. Today is no exception. I try to order an upgraded package so that I can obtain the ESPN2 channel. I thought I had ordered it and I had submitted my order online while I was on the phone...

Verizon Communications / cannot get anyone to answer the telephone

Le
Leona8850 on Sep 6, 2017
Verizon is a terrible company. I have the triple play package with Verizon. It is impossible to get anyone to answer the telephone. I called customer service for 2 weeks and wait for over 2 hours on the phone and no one answers. I leave my number and no one returns my phone call. You treat...

Verizon Communications / customer service complaint

Me
MelissaK111 on Aug 27, 2017
On 8/14/17 I walked into a Verizon store in Mission Viejo, Ca at The Shops at Mission Viejo. I went in because my Galaxy S6 was having problems charging. I walked up to the front and Riley Straghalis (assistant manager apparently) had his head down and was either asleep or watching a video...

Verizon Communications / chat/phone

Kr
kroberts11 on Aug 18, 2017
Verizon wireless support techs are awful! I bought phones august 7th 2017 through the online switch program. Everything was completed everything my last bill was uploaded into their system from sprint so I call the store they say everything is ready I get there they say they wont release...

Verizon Communications / weak/ no wiredmodum internet service

Pb
Pbrain on Aug 18, 2017
Last week (August 6-) I called Verizon service several times trying to get my wired internet fixed. It had died completely on August 5. For the last two months we have had days of no internet or very weak internet (.3-.5 mbps). We are paying for a 3 mbps plan with 1.1 mbps guaranteed...

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