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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1269

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1:31 am EST

Verizon Mobile phone service

I went to Verizon they advertized Free Phone's! There is nothing free about it!

I traded in a phone worth $750.00 and received a free phone or so I thought.

My monthly bill started at $73.00 within six months it increased to $94.00 a month when I called about the increase. I was told all the promotions ran out I was never told about any promotions being applied. So, knowing that way too much for one phone line and that there was no contract.

Except for one small thing, the phone I recived was only free if stayed with Verizon for three years. I guess that's the way they get around saying NO CONTRACT. I had to pay the free phone off to the tune of $776.00 to switch to another provider. The provider I switched to was less than half the price of Verizon. When I called Verizon about the phone I traded in and asked for the phone or to be compensated Verizon told me they owed nothing. In other words, they cheated a customer.

Claimed loss: $750.00

Desired outcome: $750.00 for the phone that was so called traded in.

Confidential Information Hidden: This section contains confidential information visible to verified Verizon representatives only. If you are affiliated with Verizon, please claim your business to access these details.

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9:21 pm EST
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Verizon - Disconnected account and paying balance and dated proof bill is paid

On Friday February 23 2024, I visited the Verizon store at Ridgedale Mall in Minnesota IN PERSON with the intent of paying off my disconnected account from 2023. I wanted to pay it off sooner but money was a challenge. So I went into the store and offered to pay the balance in exchange for a letter stating the balance was paid. The person in store stated he...

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3:03 pm EST
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Verizon - Upgrading phone

On 2-17-24 I went to the Verison store located at 4801 S Padre In Corpus Christi Texas. I already had everything ready to go because I pre ordered the phones. When I ordered the phone I was told the store would transfer the information from 1 phone to another, I was trading 1 phone in so I would have to leave it there when I got the new one. I was advised...

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1:33 pm EST
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Verizon Verizon wireless

I asked to have my account researched because i never received proper service from Verizon Wireless the entirely of my service duration with them. Instead of receiving a call with a resolution my service was cut for non- payment when i already had a different phone service provided. Which has been an excellent switch.

I do not owe the balance reported against me as My son & I never had proper service. We couldnt even call each other without issues and calls never went through properly. Research the bill and service period snd you will see that you actually owe me. I will sue if it comes to me defending myself further and report you to the Better Business Bureau and Consumer Affairs

Claimed loss: More thsn $300 dollars

Desired outcome: Removed collection action against me and refund of money for improper services and lack of phone services provided to me & my son’s iphones.

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12:48 pm EST
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Verizon Verizon fios

Hi I called and added Verizon Fios to a land line only plan on 11/25. Order number is NJ11950774489. I was on the phone for approx 2 hours (forget the name of the person I was speaking to) and she was experiencing a lot of computer issues. I found a black Friday deal that said I would get a 200 Amazon gift card with the new services. I asked her when I would receive it and she said it would come via email and to be on the lookout for it. I've been checking my emails and haven't seen anything so I called to inquire about it. The lady I spoke to was very nice but said there's nothing on my account about the gift card. I know all calls are recorded. Is it possible for someone to pull that call and listen to it? You will hear that I was promised an Amazon GC. Not sure if her computer issues has anything to do with it not showing up on the order. Thank You. Paula Coldon [protected]@gmail.com

Desired outcome: I would like someone to pull the original call on 11/25 - you will hear that I was promised a 200 Amazon Gift Card

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10:46 pm EST
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Verizon - Firing my son for saving my life

I ended up on life support and my son is my power of attorney for when I am not capable of making my own medical choices. Well some guy named Matt from the Houston/ Springfield area fired him and said his doctors note was false and even said he called the hospital that I am at right now asking for my Surgeons assistant and he was in St. Louis today. Thi...

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3:10 pm EST
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Verizon - Cell and fios

FIRST ISSUE - I applied for the first responder discount July 13, 2023. I called/chatted several times after that, only to be told each time to give it another billing cycle. Finally on November 1, after still not receiving the discount, I chatted/called in again. I was told by the rep, and this was the first time in 5 months I had heard this, that the...

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2:20 pm EST
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Verizon Salesman

Young man came to apartment building Saturday morning in Flourtown asking if I needed help applying for the affordable connectivity program. He was wearing a jacket that had Verizon on it. This is a HUD building of 62 and up residents. Was he legitimate? I didn’t let him in and there was another resident behind me asking him if he had called.

Just wanted you to be aware.

Thank you

Eileen Nyzio

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2:59 pm EST
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Verizon - False advertising, poor customer support, terrible service coverage.

In April 2023, I switched to Verizon, signed up for (quite literally) their most expensive plan and put my family of 4 on, as well as getting 4 of the newest top of the line devices. I have contacted Verizon at least 25 times from April-November regarding my non existent service. Their coverage maps are not accurate and their network has no minimum...

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7:27 pm EST
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Verizon fios

I've been a loyal customer of Verizon Home services and Wireless for almost 20 years. (check my account's) Never, ever late paying my bills., over the years you dropped channels from my FIOS package than raised my monthly bill but I never complained till today. My remote control for one of my TV's stopped working, I called your 800 number and was told I would be charged to replace it. This was the last straw with you, Verizon. I will cancel both wireless and Verizon home services as soon as I can arrange new carriers. This could have all be avoided if your customer rep. just sent me a replacement, after all the remote was at least 15 to 20 years old. You expect me to be a loyal "VERIZON" customer but where's your loyalty. [protected]@verizon.net

Desired outcome: send me a new replacement remote!

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12:38 pm EST
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Verizon Landline/internet Verizon bundle

I Lost Verizon my landline in lower Manhattan on Sept 29th-inconvenient. Repair expected tone completed by 30 November 2023. Really!

Lost bundled Verizon internet 3 November. Impossible situation. Same possible repair date 30 November. (This repair spans three months w/o service).

Numerous calls. Verizon doesn’t care. Doesn’t communicate. Repeatedly makes false promises. What a messed up company! I don’t know why I have been a loyal customer for 35 years

L G

Desired outcome: Resolution before 30 Nov 2023

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8:59 pm EST
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Verizon Store manager 1379 N. Citrus Avenue, Covina, CA

This is my 2nd complaint regarding the same matter. (Note: this is a condensed version of what I wrote November 3, 2023). On Friday November 3, 2023 1:00pm I went to the "Total By Verizon" store at 1379 N. Citrus Avenue, Covina, CA 91722. I went with a friend so we could each pay our phone bills. The store manager, Michelle Mardi, waited on us. She started to overcharge my friend $20.00. He has a $30.00/month plan and paid $30.00 last month. (Note: In August 2023, when he signed up, they gave him the $50.00 plan in error). He did not catch it until September and that store manager, Randy, charged him $30.00 for September. My friend was never given a $20,00 credit for the overcharge in August. The manager, Michelle Mardi, told my friend that he owed $50.00. My friend and I said he only owed $30.00 and he was not going to pay for something he did not owe. That is when Michelle Mardi told both of us that we could not leave the store until my friend paid the full $50.00. My friend had already given Michelle $30.00 in cash. Michelle then said she was going to call the police and have us both arrested for stealing. She said she had already processed the $50.00 payment. Then she gestured with her hands, pointing to herself, and said "You are stealing my money!". She repeated she was calling the police and having us arrested. I said I was going to call 911 and she told me to go ahead and call 911. My friend said he just wanted to get out of there (the store) Michelle showed both my friend and I the computer screen that had 2 documents showing $50.00 and $30.00. She said she could print one of the 2 documents and she left the room to retrieve

it. When she returned she said her printer was broken. That is when I asked to speak to the "manager" and Michelle told my friend and I she was the new manager. My friend was going to pay the additional $20.00 with his debit card. But by then I was so scared and did not trust Michelle with his debit card that I gave my friend $20.00 cash to pay the bill. Then Michelle said (after receiving the additional $20.00) that she would apply that $20.00 towards December's bill. And then she told my friend he did not owe anything until January 2024. (It sounded like Michelle gave my friend $10.00 credit towards December. In the middle of all this nightmare Michelle bad mouthed the previous store manager Randy. This was a horrible, horrendous experience for my friend, a disabled senior and myself also a senior. NOTE: I also paid my phone bill this day. I was going to use my debit card but paid cash because I did not trust Michelle with my debit card. Both my friend and I called the customer service phone number and each filed separate complaints. My phone [protected] and my friend's [protected]. I made my 1st 11/3/2023 under the "display label"Disrespectful Store Manager" at 7:49pm.

Desired outcome: I want a response to my complaint in a timely matter.

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11:47 am EST
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Verizon Preventing unauthorized charges

Received an unsolicited call on 11/11/2023 from [protected] regarding a free 90-day promotion from verizon fios for showtime. The caller quickly explained the promotion and asked if I was an authorized person for the account. I said that I was. The caller then proceeded to tell me thanks for being a verizon customer and have a nice day. Showtime will be added to your lineup soon on the following channels...

I quickly asked if the assumption was that I was interested in having the showtime promotion, as I did not agree to accepting it. Her response was that I can cancel after 90 days. She said they could also send me a reminder. I told her there was no need for a reminder because I was not interested.

Her tactics are why I usually don't listen to these calls. Unfortunately, this representative is slick and will cause a lot of accounts to be charged without permission. Not a way to keep long-standing customers.

Claimed loss: trust

Desired outcome: correct behavior

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10:17 am EDT
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Verizon - Rude manager towards new customer

Monday October 23, 2023, I called the Verizon Cellular Service store at 5514 Olive St., Pine Bluff, AR [protected] to see if they had a "hot spot" I could purchase for my computer and what costs would apply. Keenon a sales representative said they have one and it would be $10 for the line per month and $50 per month for the device. I went to the...

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6:57 pm EDT
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Verizon - Returning a phone that was under warranty

I have been trying since July to return a phone that quit working and was replace with a new one due to the warranty. I have repeatedly begged for each customer service rep to send me the necessary shipping lable. Several have tried to email it to me but it would not come through. They tried 3 different email addresses- NOTHING! The assistance manager at...

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12:26 pm EDT
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Verizon - International plan

I was told that I would not be charged for calls from cell to cell if I had the monthly plan. I was charged nearly $400 for calls. They were supposed to look into the issue and never got back to me. I was told that they would not shut off my service while they were looking into it but they did. They offered to give me a credit of $150 but subsequently...

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7:42 pm EDT
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Verizon Mobile

I switched my phone service a week ago or so and immediately got a bill from Verizon for $594.69 for the remainder of a contract that Verizon has yet to produce. When I found this out, I spoke with Verizon to see if I could switch back and honor the remainder of the contract (still don't have a copy) as I cannot afford to pay that at this time. They said yes, so I switched my service back. Today I have a withdrawal from my checking account for the $594.69. I have been on chat for hours trying to resolve this. Finally they gave me number for Financial department but all they want to do is send me chats and say they have no record of me being billed this amount. I cannot get to a human to discuss and the issue obviously is outside of what their chat is capable of. Anyone have any ideas how to get this resolved. It is October 10, 2023. Thanks,

Desired outcome: I want the charge reversed from my checking account asap.

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6:11 pm EDT

Verizon fios installation

When Fios was installed, the two installers hooked everything up on a stationary plug on the back of my entertainment unit without my knowledge or consent.

I am getting rid rid of this entertainment center and can not disconnect any of the wiring.

When I called customer service, I was told that Verizon can't send out anyone to repair this hook-up, and that it is my responsibility.

I believe it was the responsibility of the men who initially installed the FIOS. They took the easy way out and now I am supposed to pay out of pocket to have a technician come and fix the problem?

The customer service agent I spoke with was arrogant and condescending - stating that I didn't know what I was talking about - "There has to be a way that you can unplug the wires" he said.

No there isn't. I have been a customer of Verizon Internet & Phone service for many years and a Fios customer for several years. Time to switch to Spectrum.

Desired outcome: A technician to come to my apartment and properly connect the Fios wiring that isn't stationary to my entertainment center furniture that I am discarding

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1:11 pm EDT
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Verizon Trade in credit

In June 23 i purchased a new iPhone 14 because there was a promotion that would give me $700 for my old iPhone. I sent the old phone to Verizon follow their request though ups. The tracking shows a delay at the Verizon location of Fort Worth on 6/29 with a received notation on 7/1 the note said damaged I wasn’t getting the credit so I called and was told Verizon would get the credit from ups and there was no effect on me. They never give me the credit automatically I’ve called on 4 different occasions and have to take almost an hour each call and each time the credit is given manually but the problem is never solved now I’m told I have to call every month for 36 months to get my credit. I can’t believe that there isn’t some way they can’t resolve this issue

Desired outcome: I want my account to be credited each month automatically as I was promised

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6:02 pm EDT
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Verizon Towers

I have problem with my service for 2 week and Im being told that they are updating the towers to 5G. Well Im suffering with bad service caust they are upadting there towers. I have dropped calls and limit services for the last 2 weeks. Everyone keeps tellling me there going to get the problem resolved but nothing. There rates went up and my service went dowm. I not been offered anything for this inconvenience. They upated the towers in Mansfield and loss Blossberg but not in any other area here. This is a sad situation. You need more towers in rural areas. Feel free to put on on my property. It should help with better service. When they do thing like this they should notify there customers. Not leave then in the dark, Feel free to notfy me at [protected]@yahoo.com

Thanks

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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