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Verizon Communications Customer Care Service

Verizon Communications, Inc.

1300 I Street, NW, Suite 400 West
Washington
District of Columbia
United States - 20005

Customer Support Phone Numbers

Phone:
+1 212 395 1000 20 7
Fax:
+1 202 789 1432 0 0
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Verizon Communications Complaints & Reviews

Verizon Wireless / New Jet Pack I purchased Sept.2017 Is charging me for data and its not even on. We

No
nobudy on Feb 21, 2018
Our prior Jet Pack broke Sept.2017. We had to purchase another Jet Pack for $149.00 and that's where this STORY BEGINS. I've Never used over our package limits for these last 14 years... But with the purchase of this Jet Pack It charges for data that they claim your using and the jet pack...

Verizon Communications / the whole enchilada

Dm
D.m.s 70 on Feb 15, 2018
I opened a account went in to store to pay my bill of $430 and pay 240 to pay off a phone . Customer service rep came over and said my account was frozen by there fraud department..called fraud people they wanted a photo copy of my account. I.d did that. They said it was verified then we...

Verizon Communications / one talk phone system

Ha
Harryjd on Jan 27, 2018
I am writing this because I feel that I am being over charge for all of my plan on my Verizon phones and my one talk and please understand me I left T-Mobile of what they did to me and I thought I could go to Verizon to be a good and loyal customer to them and it seems like I am paying way...

Verizon Communications / yahoo

Ro
Robert Werwee on Jan 15, 2018
The Yahoo news feed biased towards left since you bought Yahoo. How about posting articles representing both sides equally and quoting relevant current relevant sources not wishy-washy kooky sources who worked for past administrations? And running CNN left bent articles- Dumb! If I wanted...

Verizon Communications / verizon fios

Ma
manz on Dec 24, 2017
I signed up for Fios internet and voice service on month to month billing basis without any long term contract. My number was ported out without my consent and while I was trying to restore my number back to Verizon, the rep I was talking to wrote a new order and not only changed my billing...

Verizon Communications / trade in credit terminated by verizon

Ni
niubimei on Dec 23, 2017
14 months ago I traded in my iPhone 6 to get an iPhone 7 plus. I was supposed to get $27.08 credit on my account every month for 24 months. Unfortunately I lost my iPhone 7plus after a couple months. So I was very excited when iPhone X came out. Of course, on the very first hour, I ordered...

Verizon Communications / poor customer service

Ga
Gary Brown on Nov 28, 2017
I recently purchased a new pixel phone and IPad from the Verizon Wireless store located at 3737 Murphy Canyon Rd Suite B, San Diego. With the $1, 000+ purchase the salesman, Troy, offered a free screen protector for the phone. I was told they were currently out of stock, but to return in a...

Verizon Communications / fios internet/cable

An
Andrea Lynn on Nov 21, 2017
Came home from work on 11/20 and the cable/Internet were out at the house. I tried toubleshooting the problem through the to and nothing worked. We then called verizon and they tried to walk us step by step through fixing the problem. It was determined that the problem was with the verizon...

Verizon Communications / tv commercial

Be
Benisdisappointed on Nov 19, 2017
Hello Verizon, Your commercials with Thomas Middleditch are quite possibly the most annoying commercials that have aired in the last decade. After watching them repeatedly during Sunday Football commercial breaks, I have never been closer to cancelling all of your services and product...

Verizon Communications / fios

Ro
RobertWalsh on Nov 18, 2017
I have talked to customer service three times to rectify a billing error. It was explained to me that my contract ran out. I asked why no notifications and was told they could re-do my contract. It is now approximately $105 and I am fine with that, as I have been a customer over 3 years. I...

Verizon Communications / customer support/service

Gm
gmbm on Nov 17, 2017
About 1 1/2 years ago Fios became available in our area. Previously our area was only serviced by a small cable organization (with excellent service) with limited channels. Most of the residents had ( and most still do) satellite service. We chose to go with Verizon. It has been a...

Verizon Communications / verizon fios triple play

Ma
Mark32901 on Nov 14, 2017
I currently have Verzion FIOS triple play services. As of last month, some of promised discounts were cancelled which had ended up raising our monthly bill significantly higher. I tried to resolve the issue through customer service rep and their manager, who had very unprofessional with...

Verizon Communications / high bill charges

Su
SurinderAman on Nov 12, 2017
I visited main Verizon Office in Modesto. As per 1 lady (Customer Service Agent) and She informed me that I need to pay 15$ for international call to India. Afterwards, I agreed and took this plan. Suddenly, One day I received call from customer service about the disconnection of my line...

Verizon Communications / lg v10 mobile phone

Li
Linda Vorhies on Nov 7, 2017
In January 2016 I purchase a LG V10 phone for $700.00. I pay monthly payments for two years. In April 2016, my phone froze and was not fixable. First I took my phone into Version shop. The nice man told me that he could put me in a new model. All I had to do was pay off the nine month...

Verizon Communications / verizon fios customer service is terrible!!

Da
danidef on Nov 3, 2017
At 10pm last night my entire FIOS service suddenly went out while watching my highly anticipated football game. For Three hours I was on the phone with FIOS customer service trouble shooting and then absolutely begging them to send an agent to fix it the next day. The customer service...

Verizon Communications / fios internet, tv & phone bundle

Fr
frana19 on Oct 17, 2017
My bundle bill went from $122.98 a month to $190 a month on July 19, 2017. I contacted Verizon four times (7/10, 7/19, 8/17 and 8/19) to resolve this ridiculous increase and each time the agent advised that they would provide various credits to reduce my bill to approximately $133 a month...

Verizon Communications / phone service

Ki
kingslam on Oct 15, 2017
my name is Kings, and our restaurant called Great Chow and the account number is 7818718832017, we were very stressful on Saturday on 10/14/2017, our phone systems 10lines with Verizon was suddenly shut down by you guys without any notice and it was not because the past due and I alway...

Verizon Communications / fios internet

Pe
PetrichorOne on Oct 11, 2017
We decided to sign up for Fios internet because we were frustrated with Comcast. We didn't realize at the time that they didn't have fiber-optics set up in our area, so it just ended up being crappy wifi and we cancelled in less than a week. They told us over the phone not to worry about...

Verizon Communications / verizon tv channels

Jk
jkambrose on Oct 8, 2017
We have an expensive Verizon FIOS package. When we purchased the plan, the TV lineup included our local affiliate WBOC which covers CBS and FOX. We were advised that these channels are no longer included due to a contract issue. Today is football Sunday and NO coverage of NFL games i...

Verizon Communications / dumb customer service

Su
Sue Gibson on Sep 19, 2017
They gave me a hard runaround last night. What a mess, people! At first, it took them 30 minutes to simply pick up the phone and 40 minutes more to do something about my problem. Verizon, why do you hire stupid people? I had to explain my issue several times before they finally understood what...

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