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Verizon Communications Complaints & Reviews

Verizon Communications / customer service verizon

Melissa Iron-Rule on Aug 14, 2018

Very upset. I moved here from Canada and simply wanted a new sim card to put in my phone. First Verizon shipped my sim card to the wrong address. I called Verizon and I was told to go to a local store to get a new card. I went to the store and the CR put in the new sim card. I went to my...

Verizon Communications / call center employee

Lesgrt on Jul 27, 2018

I have a complaint with customer service call center agent Edwin. There are things you want to tell customers but you know you shouldn't. I challenge you to find that call and listen to it and decide if that is how you want your customers talked to. I have previously worked at call center...

Verizon Wireless / customer service

bccuz on Jul 23, 2018

Verizon Wireless customer service hung up on me when I was trying to get help. And the help I needed was over a problem they caused. The credit on my account didn't work and so I was charged the full amount. That's why I placed the call, wherein they hung up on me. I must submit a review when...

Verizon Communications / verizon wireless duplicate/stolen payment

Jessiepoh on Jul 13, 2018

I set up and promise to pay on my account. I made a payment for more than the amount I promised to pay and the night before the promise to pay date. It immediately took the money out of my account. At 3:30 AM it took the actual promise to pay amount taking double payment out of my checking...

Verizon Communications / bill increase without notification & lying customer representatives

J01 on Jul 5, 2018

I have a regular phone (landline) with Verizon and was told they needed to change out the copper wiring to fiber optics as they were retiring the copper wires. Fine I thought and I called many times to confirm that this change was not in fact going to change my monthly set rate, my bill...

Verizon Communications / incorrect billing

Pia Devita on Jul 4, 2018

Its unfair to be subjected to the amount of stress on a monthly basis when looking at a Verizon Fios bill and having to get into a battle for hrs on the phone with representatives that are clueless, unaware of agreed service and amount per contract. They should be held accountable of their...

Verizon Communications / service

Kimberly Ortiz on Jul 2, 2018

I decided to change from comcast xfinity to verizon fios. My first phone conversation was with a fios rep. Who set up my order and then told me to go to any local verizon store to pick up the set top boxes. We made a trip to go to our local verizon store, only to discover they did not...

Verizon Communications / phone turned off when payment was made timely.

Kathy Satterwhite on Jul 2, 2018

I made my monthly payment yesterday (received a text confirming receipt of payment) and when I got up this morning the only call I could make was to VERIZON switched off my phone to ensure I called you. I held for 25 minutes waiting for a Customer Representative. When she...

Verizon / promotion

jjhuff1234 on Jul 1, 2018

I fell for their promotion that you trade your phone in and they lied on the phone from the start then went to my local store where I talked with the rudest customer service people ever who said I could trade my phone in at the store but you had to do it online were the lady online said I...

Verizon Communications / triple play

Bluebird101 on Jun 24, 2018

Although verizon fios is generally great service, verizon is an oligopoly which leaves most people with very few options. Watch out for verizon renewals without asking important questions such as timing the renewal to start when your existing contract ends (particularly if there is a price...

Verizon Wireless / terrible customer service

usskiteam21 on Jun 12, 2018

Went into Verizon store to inquire about why my bill was so high and remove a tablet we had on the account that we no longer used--every month it kept getting higher and higher. The sales rep advised told me that I had a post-pay account and that they just changed their prices for pre-pay...

Verizon Communications / verizon wireless

Ajithlal on Jun 6, 2018

One agent (Matt siddiqi) came to my apartment and told that if I switch my comcast connection to Verizon, they will give 10 times faster connection with no installation fee for the same monthly payment I am paying to Comcast. So I thought I will just try it. I spent hours on phone and they...

Verizon Communications / verizon fios internet service

Teairra Webb on Jun 5, 2018

I have been having issues with my Verizon Service since I had it back in October 2017 where I had to call customer service at least twice a month. In December 2017 I begin working from home where I'm required to have internet. Every time I call they have me reset my box, send out a tech...

Verizon Communications / verizon fios

cindy siavo on May 29, 2018

Terrible!!! Do not even think of getting this service provider!! First off they outsource to philippenes for customer service, my names do not match my accounts I have called in na year ago complaining of same issue, they changed my number and said it would be rectified, a year later, just...

Verizon Prepaid / billing

Virginia L Baker on May 15, 2018

I made a one time payment on my sons account, Verizon prepaid stored my card information and within a month they had charged my card $387. plus I made many calls to their customer service dept All that I ever got was "take it up with your bank" it was not a mistake made by my bank or my...

Verizon / landline

Jalby on May 8, 2018

A $2.75 charge showed up on my bill for Local Directory assistance, which i did not make. Online search shows this has happened to many others. They call/report/ and charge is removed. I called, spoke with rep named "Tom" (would not give me his last name). He LAUGHED at me several time...

Verizon Communications / home phone service

Candac on May 5, 2018

On 4/24/18 I discovered our home phone service was not working. and have not had a dial tone since. I have repeatedly called Verizon customer service and the repair dept. They sent a repair tech out on 4/26/18. The tech informed us it was a problem with a phone pole at the end of our...

Verizon Wireless / negative credit report


For many years my wife, my daughter, my son, and I all owned Verizon phones. One by one, we transferred to other carriers, until the only phone on the Verizon account was my daughter's. Then, early in 2017, ownership of the Verizon account was officially transferred through Verizon from...

Verizon / service by a tech-danielle

robert giovanniello on Mar 11, 2018

On 3/8/18 Verizon was suppose to send a tech over to replace my jacks, between 1 and 3 PM. A tech by the name of Danielle calls my wife at 10:00AM and tells her that she will be right over. When she came she was escorted by a young man who does nothing, but gets paid to ESCORT her. Really...

Verizon Communications / not honoring the quote I was given by a sales rep in store

Mkbrat on Feb 28, 2018

I stopped in store and asked the sales rep what offers they had available. He offers me a quote and prints it out and states that I have til the end of the month to get the offer. I needed to see if I could budget the offer given. I go back to the location to get the offer and they...