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Verizon Communications Customer Care Service

Verizon Communications, Inc.

1300 I Street, NW, Suite 400 West
District of Columbia
United States - 20005

Customer Support Phone Numbers

+1 212 395 1000 8 3
+1 202 789 1432 0 0

Verizon Communications Complaints & Reviews

Verizon Communications / on demand charges

ShannonTrescott on Jul 15, 2017
I have had verizon for over a year and signed an agreement for another 2 years. During the past several months I will start watching a show on demand, once I watch 3+ episodes, it will then charge for every episode and season to follow after it showed all shows and seasons are free. I feel...

Verizon Communications / verizon landline phone

Bob Husband on Jul 14, 2017
On July 13th I called customer service to complain about a buzzing and static on my copper land line. Customer Support replied there would be a repair guy in the area between 1:00pm and 5:00pm. I left the house at 4:15pm on an appointment and when I got back saw on my cell that a service...

Verizon Communications / mis utility lines and verizon equipment on my private property

Natalka on Jul 11, 2017
I do not have any service with Verizon, but our new neighbors ordered service w/Verizon. However, mis utility lines, including white lines for proposed excavation are all over MY private property (not public!), including a black cord that was placed on opposite side of my house and run...

Verizon Communications / internet activation

AlP76 on Jul 7, 2017
I just moved to area and when signing up for Verizon FIOS selected the self setup as I've done stuff like this before. We're in an already cabled apartment complex and we drove to the store to pick up the router. I attempted to activate the service online but was directed call their 800...

Verizon Wireless / customer service

lbschmidt on Jul 7, 2017
We purchased a motorola droid 2 on 12-31-16. The screen is scratched/scuffed and when we went to the emporia, ks store last week, one of the salesmen said "what do you want me to do about it? It isn't my problem". Really? Today, we again went to the store and a lady told us to call #8899 to...

Verizon Communications / landline phone service

David Strong on Jul 6, 2017
For over one year, 1500 feet of my landline phone cable has been laying in the grass on the side of my road. Last week, for the 5th time in that year, a town vehicle has shredded the cable. Once by a snow plow, and 4 times by the town lawn mowing service. I do not blame them, why would...

Verizon Communications / customers service

Lorena Saenz on Jul 2, 2017
Today July 2 i contacted version regarding an issue i have had the last three billing statements for a trade in promo credit. I am only getting a credit of $8.33 when i should be getting $23.75. The last two representatives i spoke to were able to give me credit to current bill but thi...

Verizon Communications / iphone6... assurion debited $300 for a non returned phone that I returned

Britt Bradford on Jun 20, 2017
Assurion debited my checking account $300 for a phone I returned immediately. Apparently it was lost by the post office. My beef is that when I called and spoke with a customer service rep she saw the problem once she looked in 5 seconds, why can't they check to see if I'd sent the phone...

Verizon Communications / disappointing interaction with verizon online chat employee

ChristinH on Jun 16, 2017
Verizon Customer Account Number: 585669344-00001 I have been a happy and satisfied Verizon customer for over 10 years. My phone is dying and Verizon wants me to buy a new phone. I spoke with a company rep on Verizon chat and explained that I do not want to leave Verizon but Sprint i...

Verizon Communications / advertised discount not received

Sharon M. Barnes on Jun 15, 2017
This is regarding Verizon Wirelesss account 672816109-00001. This is about purchase of a Google Pixel XL on line 303-987-0346 and an iPhone 7 forline 303-915-3025. On November 25, 2016, we purchased a Google Pixel XL and an Iphone on the Black Friday special that was advertised online, on...

Verizon Communications / fios

Chris Lusk on Jun 14, 2017
When I signed up for the 49.99 tv and internet bundle I was told I would pay a deposit for the first three months and my bill would go down to 59.90 a month. I never saw a change in my bill. Every month I was charged 96 dollars. When I called they claimed that I was taken off the bundle...

Verizon Communications / fios installation

schmidbo on Jun 10, 2017
Hello, Within the past week a FIOS installation has taken place in the 700 block of Bradford Alley, Philadelphia PA 19147. Not only were homeowners not informed that this disruptive activity was to begin, but the installers have left a mess including a badly protruding chunk of sidewalk...

Verizon Communications / wifi

Hannah Cherry on Jun 9, 2017
I am trying to set up a new account. I call on June 2: - I speak to one person, give her all my information, am put through to a second person, they say to re put in my information with another sales person. - I speak with a third person, give all my information, after I give my card...

Verizon Communications / neither

Margaret Park on Jun 9, 2017
as a result of the aol and verizon merger I am forced to have constant playing commercials all the time on my email also I I had searched on google for anything I now am bombarded with ads for anything related to the search-have had it- often the playing commercial will crop up under the...

Verizon Communications / network

akh2012 on Jun 8, 2017
I have been waiting over a month for a Verizon contractor to bury a wire in my backyard. While the wire has been open, it has been cut multiple times and Verizon has had to come help with our network services because of it. Every time they come to our house, they say a contractor will bury...

Verizon Communications / verizon wireless

DParamesh on Jun 6, 2017
I have been a Verizon customer for many years and never have missed a payment even once. I have enrolled in auto payment for my bills thru Verizon account manager. Last month I was vacationing abroad with my family and Verizon cancelled my wireless services services because my account wa...

Verizon Communications / upgrade

Rayray1965 on May 28, 2017
I had the galaxy note 7 which I loved, but since Samson screwed up i was forced to return it, I ended up with the s 7 edge plus which I dislike very much.i gave up my note 4 to get the 7 and I cannot get back. Customer service says I can upgrade early only if I pay off the whole balance of...

Verizon Communications / verizon fios internet

Unhappy Fios customer on May 25, 2017
The expensive Verizon fios high speed internet package I purchased has been the biggest disappointment I could have imagined. I live in an apartment building in New York City that claimed to be wired for Verizon Fios when I made my selection about internet provider. Not only does the...

Verizon Communications / customer service in rancho cucamonga, ca on kenyon

Hayesdw55 on May 22, 2017
When I left that store I felt totally duped and stupid for trusting Verizon!!! Or Verizon: is it just this one manager's dishonest sales pitch? ​ ​Back story: One day I noticed that the back of my phone was becoming unglued and the backing was raised up?? Curious?! I go to the neighborhood...

Verizon Fios / verizon gift card

Neet1965 on May 10, 2017
I'm so mad I don't know what to do!!! I have triple play as of March 2017, and thought I was getting in a contract to receive a gift card. Yea right! The Gift is only for Verizon Wireless. I was giving impression it would be a $250 Gift Card thinking it was a Credit card, well it is NOT!!!...

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