CB Banks USAA Complaints #142-161

USAA review: Unauthorized wire transfer

Keith Ortiz of Gilford, US

Jan 06, 2023 3:11 pm UTC

On January 4, 2023, between 4-5am EST, I received a notification from Google that my account had potentially been hacked. I changed my information within 5 minutes of receiving the notification. I then checked my bank accounts like I do daily and noticed that there was a pending wire transfer in progress for the amount of $4,989.00. I immediately called the bank and tried to get them to stop the transaction, but they had told me that it had already gone through. I then began a fraud claim on January 4, 2023, and yesterday, January 5, 2023, I received a phone call. Unfortunately, I missed the phone call, but called back immediately, and when I spoke with the Customer Service Agent, she stated that the claim had been closed and they found no evidence of fraud. I have never made a wire transfer with any of my accounts, and it doesn't even match my pattern of usage for the account. Please help. I am a disabled Veteran, and to be a member of this bank for 10+ years, I feel like they let me down, and allowed my hard-earned money to be taken, and for them to assume I had a hand in this crime.

Desired outcome: Please refund and make it right

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