Menu
Register
Write a review File a complaint
USAA

USAA review: Auto claims

R
Author of the review
1:21 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Title: Disappointing Experience with USAA Claims Department

My recent encounter with USAA's claims department following an accident left me deeply dissatisfied. Despite the clarity of fault and the honesty of the at-fault driver, who accepted full responsibility from the outset, navigating the claims process proved to be an arduous ordeal.

Following a thorough assessment, my vehicle was deemed a total loss. Naturally, I requested that the provided comparables be rerun with parameters specific to my locale and the fiscal quarter, ensuring the most accurate valuation. However, USAA flatly denied this request and remained unresponsive to my inquiries.

Their refusal to accommodate such a reasonable request placed an undue burden on me, the party at loss. Instead of addressing my concerns and striving for fairness, they opted to shift the burden of proof onto me, effectively disregarding the importance of accuracy and transparency in their processes.

This experience highlights a concerning aspect of USAA's operational procedures, which seem to prioritize bureaucracy over customer satisfaction. By denying a straightforward request to rerun comparables with more relevant parameters, they perpetuate a stigma of big business taking advantage of everyday people.

In conclusion, my interaction with USAA's claims department left me disillusioned and frustrated. Their unwillingness to entertain a reasonable request undermines trust and reinforces the perception of corporate indifference to the plight of individuals. As consumers, we deserve better treatment and a more empathetic approach from our insurance providers.

Confidential Information Hidden: This section contains confidential information visible to verified USAA representatives only. If you are affiliated with USAA, please claim your business to access these details.

More USAA reviews & complaints

0 comments
Add a comment
  1. USAA Contacts

  2. USAA phone numbers
    +1 (800) 531-8722
    +1 (800) 531-8722
    Click up if you have successfully reached USAA by calling +1 (800) 531-8722 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 531-8722 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 531-8722 phone number 9 9 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 531-8722 phone number
    Customer Service
    +1 (210) 531-8722
    +1 (210) 531-8722
    Click up if you have successfully reached USAA by calling +1 (210) 531-8722 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (210) 531-8722 phone number Click down if you have unsuccessfully reached USAA by calling +1 (210) 531-8722 phone number 6 6 users reported that they have UNsuccessfully reached USAA by calling +1 (210) 531-8722 phone number
    Customer Service
    +1 (800) 472-8722
    +1 (800) 472-8722
    Click up if you have successfully reached USAA by calling +1 (800) 472-8722 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 472-8722 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 472-8722 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 472-8722 phone number
    Individual Retirement Accounts
    +1 (877) 899-6325
    +1 (877) 899-6325
    Click up if you have successfully reached USAA by calling +1 (877) 899-6325 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (877) 899-6325 phone number Click down if you have unsuccessfully reached USAA by calling +1 (877) 899-6325 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (877) 899-6325 phone number
    Trust Services
    +1 (800) 258-4060
    +1 (800) 258-4060
    Click up if you have successfully reached USAA by calling +1 (800) 258-4060 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 258-4060 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 258-4060 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 258-4060 phone number
    Real Estate Rewards Network Assistance
    +1 (800) 531-8555
    +1 (800) 531-8555
    Click up if you have successfully reached USAA by calling +1 (800) 531-8555 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 531-8555 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 531-8555 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 531-8555 phone number
    Roadside Assistance
    +1 (888) 452-7754
    +1 (888) 452-7754
    Click up if you have successfully reached USAA by calling +1 (888) 452-7754 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (888) 452-7754 phone number Click down if you have unsuccessfully reached USAA by calling +1 (888) 452-7754 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (888) 452-7754 phone number
    Auto Glass Repair & Replacement
    +1 (877) 314-2255
    +1 (877) 314-2255
    Click up if you have successfully reached USAA by calling +1 (877) 314-2255 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (877) 314-2255 phone number Click down if you have unsuccessfully reached USAA by calling +1 (877) 314-2255 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (877) 314-2255 phone number
    Financial Planning
    +1 (800) 292-8294
    +1 (800) 292-8294
    Click up if you have successfully reached USAA by calling +1 (800) 292-8294 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 292-8294 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 292-8294 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 292-8294 phone number
    Survivor Relations Team
    +1 (210) 456-6310
    +1 (210) 456-6310
    Click up if you have successfully reached USAA by calling +1 (210) 456-6310 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (210) 456-6310 phone number Click down if you have unsuccessfully reached USAA by calling +1 (210) 456-6310 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (210) 456-6310 phone number
    Accessibility
    +1 (210) 282-1888
    +1 (210) 282-1888
    Click up if you have successfully reached USAA by calling +1 (210) 282-1888 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (210) 282-1888 phone number Click down if you have unsuccessfully reached USAA by calling +1 (210) 282-1888 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (210) 282-1888 phone number
    210-531-USAA
    210-531-USAA
    Click up if you have successfully reached USAA by calling 210-531-USAA phone number 0 0 users reported that they have successfully reached USAA by calling 210-531-USAA phone number Click down if you have unsuccessfully reached USAA by calling 210-531-USAA phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling 210-531-USAA phone number
    800-531-USAA
    800-531-USAA
    Click up if you have successfully reached USAA by calling 800-531-USAA phone number 0 0 users reported that they have successfully reached USAA by calling 800-531-USAA phone number Click down if you have unsuccessfully reached USAA by calling 800-531-USAA phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling 800-531-USAA phone number
    More phone numbers
  3. USAA emails
  4. USAA address
    9800 Fredericksburg Road, San Antonio, Texas, 78288, United States
  5. USAA social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 13, 2024
USAA Category
USAA is ranked 13 among 403 companies in the Banks category