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US Bank / US Bancorpcustomer service representatives

1
A Aug 07, 2018

Every time I speak to a customer service representative about my car loan, I am given different and conflicting information. I was told for months by several representatives that I did not qualify for a hardship which put my account behind. Then another representative called and stated I was told wrong the whole time! But by then I couldn't apply because of the account being past due. The next representative I spoke to, said that one was wrong and told me wrong information. The representatives are rude and condescending, often interrupt or speak over you, and do not note information correctly when speaking to you. Even the manager I've spoken to couldn't provide me with consistent information and was rude and disrespectful. I can't get a straight answer from anyone, and they blame it on me.

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