Menu
Write a review
File a complaint
CB Banks US Bank Complaints #2-21
US Bank

US Bank review: Smartley visa card

S
Author of the review
1:40 am UTC
Verified customer This review was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

If you are approached about opening an account called Smartley Visa with Smartley Checking and Smartley Savings good luck finding a bank employee that understands it. The employee that opened it for us didn't understand it, the teller at the bank didn't understand it and the employee in the office at the bank along with the customer service rep. she called and that person's boss didn't understand it. All those employees stated we should be earning 3 points per dollar spent on our Smartley Visa account. An inquiry was opened and could take up to 10 business days. Exactly two weeks and 3 days (mailing time) later I received a letter from card member services stating the qualifying deposits ($50,000) had to be in a Smartley Checking Account which pays no interest or a Safe Debit account which carries a $12.00 non waivable monthly fee. Bottom line: to earn an extra one or two points per dollar spent on the Visa card you have to give them $100,000 at no interest or have a checking account with a $12.00 monthly fee. They pay for the extra points by using your $50,000 to $100,000 and not paying any interest. Be aware of what you are signing up for because if it sounds too good to be true it probably isn't true. There is no free lunch.

Recommendation: I would tell you to ask a lot of questions, but like I stated I couldn't find anyone at the local level that understood how this product works. The explanation came from Cardmember Client Services in Fargo N.D.

0 comments

Add a comment

More US Bank reviews & complaints

US Bank - closing of the checking account 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - unlawful holding of funds ($3000) 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - od fees/old balance 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - wrong overdrafts and unknown accounts 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - creative questional overdraft charges 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all US Bank reviews and complaints