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US Bank review: Robbed by the bank!

D
Author of the review
4:05 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I have banked with US Bank for decades and the Los Lunas NM branch in particular is the worst do not go there exept to deposit or? I handle my mom, dad, grandson, and a few biz accounts for a total of 8 checking accounts at US bank. They send email, please contact us with accout update info does NOT say which account. Call customer service, oops something was returned confirm address. OK. All fixed. Same email a week later again does not say whic account. Call customer service, you need an updated trust cert brought in for this account or it will be closed 1/22/26. OK FAX cert. My mom and husband had a joint LLC account she died, went into Los Lunas branch should have known better they had already screwed up, my mom's addressed changed it to a real address, but wrong, she was in Mexico. They are mailing her ATM card and PIN to a wrong address that THEY changed. I bring in a POA for her as they will not correct it ans he is not in the country. They put the POA on my account with my father? So I have a POA on my own account? My mom dies so I go with my husband to remove my dead mom from the account and add me. My mom appointed me as member in 2018, before that I was manager. She had Alzheimers and ended in a facilty in Guadalajara. They will not accept a Mexican deathe certificate without it being authenticated by the USA embassy in Mexico call embassy... Welcome the the USA embassy of Guadalajara we have no available appointments in the next 365 days, thank you, click. So I open a new account swap direct deposit to it and once I confirmed it was working went to transfer the money out of the account to close it 1/26/26 and it was locked. Call customer service they see no problem and give me another number. I am sending documentation by email to them and no response, calling, email. Go onto portal and account is gone as well as all the money and historic statements. Oh I forgot to mention the day before that I was told it was fixed. I was informed it was a mistake and they had called the US Bank in Los Lunas to have the manager contact me to get it corrected and she did not. When 1 on a joint account dies the other owns the money, there was no reason for any of this. So the account pops up in my portal today with $0 balance. Do not risk it with these people. So where did they put my money? How long will it take to get it back? Anyone else have bills that need to be paid and is in a bind when US BANK robs you?

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  1. US Bank Contacts

  2. US Bank phone numbers
    +1 (513) 632-4141
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    Cincinnati Metro
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    100%
    Confidence score
    Denver Metro
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    Milwaukee Metro
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    +1 (503) 401-9991
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    International Collect Calls
    +1 (800) 365-7772
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    Home Mortrage
    +1 (800) 242-1200
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    Existing Student Loans
    +1 (800) 285-8585
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    Lost & Stolen
    +1 (612) 659-2000
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    +1 (800) 872-2657
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    14%
    Confidence score
    Customer Support
    +1 (844) 266-5789
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  3. US Bank emails
  4. US Bank address
    800 Nicollet Mall, Minneapolis, Minnesota, 55402, United States
  5. US Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 09, 2026
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US Bank Category
US Bank is ranked 17 among 367 companies in the Banks category
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charge for services and account number without any approval
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