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CB Banks US Bank Complaints #782-801
US Bank

US Bank review: reject all

D
Author of the review
10:24 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sens. Bennet and Udall:

You are my elected representatives in the Senate.

I am writing to inform you of a problem I’m having with my financial institution, U.S. Bank, 950 17th St., Denver, CO 80202. I have instructed my bank to “reject all” payments from my checking account that would cause my account to go into the negative. Despite my instructions, the bank continues to approve certain ACH or recurring payments. My only recourse is to pay a $30 stop-payment fee or a $33 overdraft fee. Sometimes these payments are on card transactions of as little as $1, resulting in a fee/fine of 3, 000 percent!

If I go to McDonald’s and order a hamburger and I don’t have the money, McDonald’s doesn’t give me the hamburger. But my bank effectively gives me the hamburger and charges me $33 for the hamburger or $30 if I want to send the hamburger back. I do not want these options. I want the McDonald’s option where I don’t get served the hamburger if I don’t have the money.

U.S. Bank indicates that this is done for my protection. It doesn’t protect me at all. It bankrupts me. Please do what you can to end this abusive business practice by a federally regulated institution. I have filed a complaint with the OCC and FDIC, but I suspect a law will need to be passed to require this.

Sincerely,

Don Knox

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  1. US Bank Contacts

  2. US Bank phone numbers
    +1 (513) 632-4141
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    100%
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    International Collect Calls
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    Home Mortrage
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    Existing Student Loans
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    Lost & Stolen
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    14%
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    Customer Support
    +1 (844) 266-5789
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  3. US Bank emails
  4. US Bank address
    800 Nicollet Mall, Minneapolis, Minnesota, 55402, United States
  5. US Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 21, 2026
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