US Bank review: Poor customer service

Banking with US bank for seven years and depositing escrow checks the entire time. Bank manager Shahrzad Varjoy refused to take my check and told me the DBA was not added to my account. I then brought back the same paperwork used to open the account with the DBA and she refused to assist me in getting it added, telling me I would have to come back next week (a full seven days after trying to deposit the check). I was also told I could go to another bank to handle this. I am supposed to be a preferred customer of US Bank due to balances but it sure doesn't feel that way. Varjoy has no business being in customer service let alone a banking manager.