The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
US Bankpending transactions

Apparently I can not have an Automatic Deposit and an automatic withdrawal on the same day.

The say the withdrawal was pending so they charged an OD fee of 37.50.

They can see the pending transaction and the pending deposit, but they still get the OD fee which is pure gravy for any bank.

To stop the OD charge every month I have to get the date changed on my automatic withdrawal. This is incontinence for me, plus costing me every month until I can get it changed. This is modern day Highway robbery.

Some Customer Service!!!

Responses

  • Gr
    gregory b dawson sr Dec 18, 2009

    my complaint, I walk into a branch in topeka ks whitelakes and ask for two rolls of quarters for 20 dollar bill . To my surprise they say no that I had too have a account
    with us bank. I throught that was kind of outrages because the branch was there and needed too wash a car. there policy is sad .they should post a sign saying this store is for
    customer with account only and the public is not allowed. After that I went around to a car dealership a freind of mine owne and told him what happend. he was shock, and said that he had went around too the same branch and ask for change for a hundred
    dollar bill they gave it too him no questions ask. but the only different was that he was white. I guest that if you are black you must have a account and that if you are white
    you don'tneed I hope that is not your policy and if is you should post for people would
    too understand the bussniess is not welcome.

    0 Votes

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