US Bank

US bank has took over $300 in overdraft fees from within 2 weeks. The first time it happened my account became negative $49.00 due to a PayPal purchase I made. U.S bank decided that they choose 7 seven transactions to say I didn't have the funds when I made these purchases before the PayPal charge when I actually had the funds. So US bank charged me 7 overdraft charges all in one day the day before my direct deposit was deposited. They refuse to reverse any of the fees. The excuse is every transaction comes in late. I'm so very upset about this, I am a struggling 24 year old student living check to check. This has really put a whole in my pockets. US bank has also charged me an additional overdraft fee of $36 and my account never made it to the negative standing because I received a direct deposit. After my funds were deposited US bank waited until the end of the day to charge me overdraft fee that was never there.

On Thursday, July 27, 2017, I went to US Bank in Buena Park Downtown located at 8460 LaPalma Avenue, Buena Park at 4:45pm with my husband and his business partner to open a joint account. Upon entering the bank, we were informed by the teller and also supervisor that they would be unable to accommodate our needs because it was too late in the day. The supervisor then proceeded to make comments such as "You had all day to come in, it is not my fault you waited until so late in the day" and "I'm not allowed to keep personnel past 5:00pm and accrue overtime. I will get in trouble for that." I felt these comments were unnecessary and unprofessional. I did not see any signs posted anywhere stating a policy of when it was an appropriate or inappropriate time to come into a bank to open an account. In the amount of time the supervisor spent arguing with us and actually being rude to us, the account could have been opened. It took a lot to get all 3 of us to the bank yesterday and a little flexibility would have been appreciated. When I shared with the supervisor that I felt her comments were inappropriate she responded, "Well, I apologize you took my comments that way." Still a wrong way to reply to a customer. I am writing this email because I think you should know how some of your customers are being treated. I would hope USA values their reputation a little bit more than this supervisor does. I am not sure of the spelling of the supervisor's name, but her name is Arnell.

US Bank companies are thieves. The company allow employees to make credit cards from my account to make purchases. I complained able the Fraudulent charges but, the request was initial denied. The company researched the charges after 3 months but never fully credited my account. During the charge the company illegally charged my closed account with annual and interest charges ($144). Lastly, US Bank illegally liquidated my deposit.

When I opened my account in June I was told checks were being ordered for me and he first box was free. I was also told I was being signed up for estatements which would reduce my monthly fee, neither of which happened. I was new to Iowa, which the person opening my account was aware of, and I feel she should have pointed out time that Iowa charges sales tax on every fee charged by the bank, ATM fees, monthly fees etc. I've never heard of that in any other state and feel it would have been good customer service to do that. I never received checks in the mail and noticed this week that my account was overdrawn by $75.15 because of the sales tax fees being charged my account was overdrawn by .15 a few weeks ago and I've been charged $25 a week since then. I called us bank customer service and was told I was correct, checks should have been ordered for free and never were so she went ahead and ordered them and said when the fee is charged I should contact the branch and they will waive the fee. Today I saw that I was again charged the $25 overdraft fee and went to the branch to discuss that and the check fee. I spoke with Lindsey who told me she wouldn't waive the check fee or the $25 fee and that it wasn't her responsibility to go over every little fee that the bank charges. If I wanted the check fee waived I need to call the call center back and speak with Kelsey who told me that in he first place. I called the call center and was told they can't put me in touch with Kelsey or waive the fee that I need to go back and speak with the branch manager. I called the branch and was told the manager was in a meeting. The woman I spoke with told me my account was now in the process of being closed with a negative balance and because it's being closed no fees can be waived and I find I don't bring it to a positive balance in 30 days I will be reported to Chex systems. I'm appalled and the horrible customer service US Bank has provided and the misinformation I've been given.

US Bank in the city of Minneapolis on East Lake street that is a low-income community do not provide the basic seals and stamps the people that banks with them.
When it came to repair on our property the insurance company as that we get the bank to stamp the document and the check. US Bank staff had to handy write it. We took the check to our credit union and they said they could not take a handy written check from a financial institution.

We took a stock form into US Bank for the US Bank manager for identification they did not have following:
• The financial institution’s official seal or stamp, including:
• Signature Guaranteed seal or stamp:
• Endorsement Guaranteed seal or stamp: Corporate seal stamp. (including name, location, and four-digit identification number or nine-digit routing number).

We had a problem with a atm on july 11 2017. The atm company reversed the money that was supposed to be taken out of are account. We requested 200.00 dollars but was only givin 20.00 us bank will not give us are money back and we have got 4 different store's from there employees. It is now 7/22/2017 and we are still waiting on are money.. We have the receipt and ll the information needed but the say the fraud team has to investigate the matter.. There is no investigating needed when we have the slip showing the transaction and how the atm company reversed the money.. I have never been treated so poorly by a company in all my life. I would not even go thru this company but labor and industries only goes thru them for automatic deposit for payment on lni..

I was offered a position as a personal assistant, zip recruiter a reputable company advertised for the Nabisco Inc. Company The check was supposed to be a sign on bonus and payroll.
Since my equipment was to be shipped by his shipping clerk I was preparing my home to be a work at home office. I don't have furniture so this appeared to be a blessing to finally male my home more comfortable. US bank suggested reporting to local police however I choose to contact the Fraud department of FBI, along with Better Business Bureau, and my United States and International Speaking Out Stop the Violence group on Facebook with over 1000 members and investigating reporter Carl Monday Iam the victim the check has all the right security features and money was available for at least two days.

I called about a fraud item on my account on 7/3/17. I am in CA and someone used a card that is no longer in my possession and was supposed to be cancelled at a supermarket in Maryland for $1400. I submitted my claim and even got a police report. I was told i'd get a provisional credit in ten days while they researched my account. Its been 11 days, I have called them on 5 separate occasions, I have been hung up on, I have been told there is nothing I can do and I jut have to wait for someone to call me, I have been told that my only recourse is to write a letter to the president of the company. I still am without my credit returned to my account. As soon as this issue is resolved I am closing my account and choosing a new bank and will be sure to let everyone know how terrible their customer service is. Also I am opening a BBB claim today as well. I have never experienced such horrible customer service by people that clearly do not care at all about your banking issues.

We discovered fraud, theft, identity theft & embezzlement, identity theft our accounts by a former manager that was working for us. To start with
American express has returned over $63, 000.00 to 2 of our accounts with in 10 days of turning in the fraud. On the same day we turned in an additional $49, 000.00 to us banks fraud department in regards to more american express fraudulent payments made by our ex employee for 2016 fraudulent payments he made on his personal american express
And a couple of weeks later turned in an additional $90, 000.00 fr o m 2015 in regards to more american express fraudulent payments our ex employee.
My local branch is threatening to close our accounts with no written reason which will be detrimental in numerous ways to our business as well as creating hardships for our employees and affect our credit scores
The local authorities working the case have said should the closure transpire it could be deemed as tampering with evidence.
Due to the open investigation the authorities consider it necessary for all our accounts to remain open.
We are respectfully requesting an investigation into this matter.
We are looking forward to speaking with you soon.
We have a very large number of other fraudulent things that were done by this ex employee that I personally reported to one of my local branchs in february of this year.
I have professionally maintained a detailed log of times dates and contacts to try and resolve this situation as I was directed.
You should find numerous notes and documentation within your organization of whom I have contacted when I have contacted them in the lack of any resolution.

Thank you for your time & prompt attention regarding this matter

Eric & lynn boeppler
[protected]
A savannah nite
Empire corporate transportation
The lynn-cline boeppler family

Hi
i am a doctor applying for doctors loan with us bank
i picked up the phone called us bank someone in ky state picked up phone take my info get approved initially on the phone then dragged me to a lot of paperwork they let me hangin on hope of approval and processed my papers wrong didn't take my incomes from several places seriously after almost 6 weeks i got denied with no valid reason
tried to talk to supervisor they played me by giving the phone to same people in the office i actually tried to add my wife to the loan but they requested 710 minimum score in addition to my score which is over 740
i just want to add her so can helped with income requirements per them
tried to complaint and get help with no answer or response
i definitely will never recommend us bank in any business
as cara ryenolds and her supervisor lisa gave me the hardest time in life and blocked and denied my loan
if someone care and tried to do something to reopen this case and do more investigation about what happened will be good teaching leson to these people you hired in us bank

I deposited my check for a full month's worth of work in the amount of $5, 111 I believe into my account via the ATM it got returned no clue why saying I guess that I wasn't on the account which I am I'm going on vacation not able to get to my mail this is very frustrating and I will be pulling my business if we cannot get this corrected today

Justin

On 6/13/17 I received 2 emails from US Bank stating that I had over drafted my account twice within the past week. When checking my account, I saw that the 2 charges that were made were when my account displayed a positive available balance on both my app and online. I called US Bank and had to argue for 15min before I was able to get only 1 of the over draft charges removed. I have this issue almost every month with US Bank because they do not calculate your account accurately. Anything that I pay for on a Thursday or Friday 90% of the time does not reflect on my account until the following Monday or Tuesday. If I could switch banks I would. They have caused me so much grief and anxiety that I'm afraid to even swipe my card anymore. I'm forced to carry around cash hoping that I don't get robbed by someone all because the bank is robbing me if I use my debt card. I'm stuck between a rock and a hard place.

Today 6/5/17 I went to purchase gas not only did I get embarrassed I had to ask for change due to the deactivation for a card I didn't ask for and didn't receive. I'm losing a day of work due to not being able to get to the bank that I barley made it home. I'm very upset and agitated. I can't believe a bank will just deactivate a card for there convenience. I didn't receive no help or couldn't get my card reactivated. I no longer will bank with this bank and I feel I should be accommodated for this matter. I'm stressed out, I don't even know how I can get to the bank without money. I been inside the bank and wasn't aware of this going on. A very hurt customer.

I have two accounts on the same card, one has been closed by 5/26 and one closed by 6/1, when I tried to find a banker to solve the problem for me, they said they have nothing to help me and they asked me to call the branch that I opened my account. When I called that branch(the US Bank on Bayshore of Milwaukee), the person told me that he didn't know anything about that. And I called the customer service before, she said she is going to call me back on the next day, but she didn't call me back. So, no one can help me with my account problem, and I don't know where my money goes right now. The banker said it may send to my address in the system, but that was my previous address which means I have no right to open the mail box. I went to the US Bank to change my address several times, but the system didn't update it. Right now, I still don't know the reason that my account has been closed and I can't get my money. That's very ridiculous, that every banker told me they can't help me because they didn't close my account. And no one can help me to get my money because they didn't close my account and they didn't know about that anyone sent me a cashier check to my previouse address or not. Therefore, no one can cancelled the previouse cashier check and give me a new one. I still have lots of money in both of my account, but right now, I have no money for my daily life.

Putting a 10 day hold on my check after being a customer for 10 years. The check is from another bank. From a company. It was sent through on a mobile deposit. It had already been accepted by my bank as deposited. Then, they withdrew the deposit and put a 10 day hold on it. For no apparent reason. I have been a member of US Bank for more than 10 years and have never bounced a check with them once. Because I live in Indiana, there are no US banks here. Which is why I did a mobile deposit. The branch manager that got a hold of my check decided apparently because I was white that she needed to put a 10 day hold on a check that was being deposited from GuitarCenter. Then, they couldn't tell me why they put a hold on my check. I called them several times to try to rectify the situation. They then told the corporate customer service line that I was apparently harassing them because of the necessity and timeliness of the situation since they had already had my check for two days. This would be because they never bothered to call me back. I had to keep calling them before they closed.The customers Service agent apparently accused me of being a criminal, and that they would not only not cash my check, hold it for 10 days, but would not even cancel it so I could go to a local fifth third bank and cash it -- where the check was drawn upon.No one from US Bank has even bothered to try to call me to rectify this scenario. I could understand if I were unemployed and my checking account was always a mess and I was always bouncing checks. This has never, ever been the case. I have earned a masters degree in engineering, been a sober member of AA for more than 24 continuous years, and have yet to ever go through the kind of [censor] that this branch manager/financial institution has put upon me such blatant and vindictive racism. Until I receive some form of apology/rectification from US Bank, it is going to be my soul part time location to ensure every customer I contact and every individual I know on social media to avoid this bank at all possible costs .

5/30 I applied for an equityline. I was declined based on Fico score of 620. My Experian fico is 681, I called and check with Experian. I believe I was declined me based on false information.

I was on the phone with a US Bank representative looking at my fico on the Experian website and was told there is nothing he can do.

US Bank is in violation of FCRA and fair lending. I sent an email tothe bank president. I expect to have this resolved or I will log a complaint against US Bank with the FTC since the administer fines for violations. I will also contact the KRON consumer advocate and supply them with the facts.

All I am getting from your people is silence. I wonder how many other potential applicants are out there that have been declined based on false information because your fico's are wrong?

I am a disabled veteran and US Bank locked my account because my other account was negative due to the fact they would not accept a transfer from my wife's account because it didn't have my name on it. Then they locked my external transfer to even get the money to them. I've been with them 6 years and they blocked me from my online banking. I called sever times 5/24/2017 to talk to someone about these matters and they told me the fraud department did it. I asked to speak with that department and was denied twice and told that wasn't possible. I tried sending my wife money via Western Union and they blocked that as well. My account has money in it and their telling me I can't touch it. These are protected funds that I get from disability and they have no right to do this to a customer. I'm fed up with them!

I went to the calumet city, IL location on Torrence Ave to open an account with the bank. The banker called a manager to assist me as I had some in depth questions regarding benefits and other promotions that the bank offered. The managers name was Mohammed. He came of extremely rude and disrespectful towards me and told me that they can't match or provide better service than my current bank and I'm better off sticking with my current bank instead of US BANK.
What kind of customer service is this? Managers like that must be let go on the spot and replaced with people friendly managers who care, tend to and respect the customers needs.
I'm extremely disappointed with that branch and will not go back to do business with them any more. Because of managers like that, the business loses its potential clients.

To say that we are unhappy with your service is putting it mildly. With a recent leak in our bathroom, we worked with our insurance company, USAA, to get it repaired. Since the loss was over $10, 000, we received our first check, minus the depreciation, to get the work started and US Bank was listed on the check. We took a letter from USAA with a list of the repairs that they approved, and that was not enough for the bank. After two hours sitting in the branch, our local banker finally got someone to say they would accept a letter and the estimate from the contractor, which was emailed to the branch by our insurance company. The loss person our local banker spoke with said we were all set and we were assured we would have no trouble cashing the final check upon completion of the repairs.

Then we received a letter from US Bank, which stated: Thank you for visiting your US Bank Home Mortgage Branch to have your check endorsed..." and were told to call to schedule an inspection. After going through a laborious automated process, we finally reached someone who said she needed an itemized list of repairs. We told her it was sent to US loss when we got the first check endorsed from the insurance company and we didn't have it. We just got the broken record response. The customer service from the first line is horrific. We asked how we got this letter if our list wasn't acceptable? I asked several times what she wanted me to do so we could get this going. Instead of saying how we might remedy this, we just got the mantra that our list was unacceptable. (Suddenly there WAS something in the file, but it wasn't ok?)

Unfortunately, we got very angry after all this craziness (I have experienced the same type of thing for my business accounts) and had to ask for someone above her. We were told to call back on the same number, where we went through the same rigamarole just to be connected. Again, we were told there was nothing on file. (Again, this same thing has happened to me repeatedly in my other interactions with US Bank.) The gentlemen in Resolutions said he'd heard about us already (nice, huh?), and to his credit, said he would figure out why there was no record, would call our insurance company to ask for the same things again, and would expedite our inspection. It will now take up to five days for this inspection to occur, while our contractor waits to be paid. I appreciated his attitude and commitment to fixing the problem, but I'm afraid the whole process has been very negative.

Yes, in the end, at least so far, it appears that this will be remedied. But it took getting angry and demanding to speak with someone above the loss drafts level to make it happen. Lots of time on the phone, and lots of frustration.

From our many interactions with US Bank, we will not seek them out for services in the future and will not recommend them to anyone. While the local branch people are very nice and helpful, they have no control over the larger operations of the organization, which is clearly not well organized.

I was told that bank check I ordered 5/4 would be sent the next day and arrive at destination at 3 business days. Did not arrive as scheduled. Called customer service, given wrong information, asked for customer service manager. Check did not arrive 1 day after it was supposed to.
The rep I spoke to Casey Haas at [protected] was to call me back but did not though I stressed the importance of hearing back today. Have left 2 messages on her voice mail but now after nearly 8 hours no reply and her message said she was there. Worst customer care I have ever known from a bank.