US Bank review: Long term customer

I have been a U.S. Bank customer for nearly 20 years, and I am extremely disappointed with how a dispute dating back to the beginning of June 2026 has been handled.

I initially attempted to resolve the issue with the merchant before turning to U.S. Bank for assistance. When that was unsuccessful, I contacted U.S. Bank and went through the dispute process. The matter has continued for months without a satisfactory resolution.

What concerns me most is the lack of communication. I have contacted U.S. Bank’s corporate office by email and have also sent correspondence through regular mail. Despite these efforts, I have received no response from the corporate office.

After nearly 20 years as a customer, I expected much better communication and customer service from U.S. Bank. A customer should not have to repeatedly make contact and send correspondence simply to receive a response concerning a dispute that has been ongoing since early June.