The complaint has been investigated and
resolved to the customer's satisfactionResolved US Bank — fraud
resolved to the customer's satisfaction
My driver license was stolen sometime between January 12th and January 15th I found this out only after it was used when someone went through the drive up at US Bank downtown location drive thru handed the teller my drivers license posing as me said they didn't know their account number, the teller looked up the account number, gave out my account number to these (at least I know there was two involve, one was a female passenger) people, they withdrew 435.00 out of my checking account. I found out about it the next day when I went to check my account balance online. I immediately contacted the fraud department by calling the US banks toll free number. I also went to my local branch immediately the same day, closed out my account and reopened a new account this time placing a password on my checking account, the Personal Banker at another branch location also placed notes on my account stating the current fraud activity.
Two weeks later January 28th, the same people attempted to do it again. They went to the same US Bank location using the drive thru, attempted to withdraw money again. The teller again gave out my NEW account number! Only after giving out that new account number was my password verify along with other identifying information. The branch manager from the bank where this has taking place, contact the Personal Banker at the another branch location that I have been personally dealing with, she in turned contacted me, informing me of another attempt to gain access to my account had just accrued and that account number too had been compromised. I will have to close this account too. Was told at that time this person (female) even tried to contact the corporate office to get the password removed from my account so they can withdraw funds. My Personal Banker even told me she had a conversation with this person over the phone and knew it wasn't me.
My bank said they have an image of the person and that their security people had given that information to the police, I too made out a police report when this took place the first time and reported the new attempt involving my new account number too. The Personal Banker told me they caught an image of the license plate taken that was used to attempt this crime the second time, but later recanted that statement changing her story stating there was never an image taken of these people or license plate number. I was also informed by the investigating officer that the bank never reported the first theft.
I'm in the process of closing out my accounts and switching to a different bank. So far I have not received my money back and was told it was still pending as of January 29th.
I have not found out if the same teller was involved or not!
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