US Bank review: Account forced closure still waiting to be closed - rudolph martin

August 1, 2023, I mobile deposited a check with another bank in my portfolio and that bank had a fraudulent transaction which made the mobile check deposit bounce. At that time US Bank sent me a letter indicating that they are going to close that account but left the account active but a strong hold on it by fraud department. August 15, 2023 while I was on vacation my Monthly Social Security check came through. US Bank Held that check and deposited the check into the account instead of sending the check back to Treasury Department. I have called US Bank customer service several times a day everyday trying to get the account closed and my money. I even went to the Salyersville Branch Manager and explained to him that I really need my money so I can eat and live for the month. He could care less and was not sensitive to my situation. As of today customer service tells me nothing and US Bank still has my funds of $1,361.71 in my account and will not sent those funds to me which was sent to my by Federal Government.