CB Parcel Delivery Services UPS Complaints #422-441

UPS review: I came to pick up my package at 5:45pm and they said they are closed

Keisha94 of US

Aug 05, 2021 6:15 pm UTC

I came to ups to pick up my package at 5:45 pm at lady at the shipping counter said they are closed for pickups until 610pm but I looked on online and called they said they're open from 9 to 7 pm . Bad customer service… I asked the lady at shipping for the guys name that works at the pick up area she told me to ask him when I see him. So rude she also didn't want to give me her name to make a complaint..

Desired outcome: Employee shouldnâ€™t lie to customers ( bad customer service)

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