Complaints & Reviews

bad customer service

I ordered a shipment from the states for 3 pair of shoes and unfortunately my shipper decided to use ups as the shipping company. Thats when this terrible ordeal began.

After one delivery attempt I find this in the comment sections of the tracking number.

"driver needs security access which must be obtained from resident/consignee in order to enter building / undeliverable international shipment. Ups is obtaining further instructions or approval for return shipment."

So I called them to arrange a alternate pick up, I was told that they would make a second attempt so I can just wait for that or make arrangement for pick up from a location. I thought ok lets wait for the second delivery attempt, told the agent on the phone my buzzer number for the second delivery attempt and waited for second delivery attempt.

Instead of a second delivery attempt, 3 days later I find this on the tracking number.

"driver needs security access which must be obtained from resident/consignee in order to enter building / returned to shipper

Alternate tracking number

Xxxxxxxxxxxxxxxxxxx"

I called them back saying whats going on, heres what a few different people told me

1. "you need to talk to ups canada, ups states have no control over what ups canada does"

2. "the shipper has authorized the return of the package so that overrules your request for redelivery, you have to contact your shipper"

Both of them sound insane but the second one made more sense so I decided to contact my shipper.

As per my shipper ups told him that "I refused to pay the brokerage fee". That is an absolute lie, I had the exact amount of brokerage fee sitting on my table ever since the package arrived in canada.

So my shipper talked to ups to try to reroute a package and even though all this had happened because of a blatant lie by ups he was not assured that it would be taken care of.

In the meantime I kept talking to ups, a day later I was told that there is no record of my conversation of me leaving them my buzzer code or anything. So I hang up and call back. This time the agent was able to pull out all the information, saying "it was entered in the wrong section (Or wrong department)" not sure what exactly was said.

Next say this appears on the tracking log.

"receiver stated they did not order and refused this delivery / package abandoned by the sender and the receiver"

So naturally I called them saying that I want that package its not abandoned. So this time the agent puts a note on the file for pick up and assures me that I can pick it up tomorrow morning from a pick up location.

"a delivery change request for this package will be processed / as requested, the receiver will pickup at a ups facility at their convenience. This must be within 5 business days"

That sounded like everything is in order again. But I still asked her 3 times, you sureeeeee I can pick it up tomorrow and I was told yes three times.

Next morning I drove 45 minutes to the location. This guys comes out looked at the infonotice and 10 minutes later announces.

"the package was approved to be returned to the shipper and was scanned out of this place last night"

Naturally I was mad this time, after being assured last evening that its waiting for me, ups had the nerve to send it back to the states even when the note was there.

Now this is what he said "I just started my shift and the guy who was doing the shift last night is the one who scanned it out". Once again the blame is being passed around.

So I drive back home and called ups. I gave her the infonotice number and asked here where the package is, shes like its waiting for you to pick up. I am like you suree, shes like, them I told her I was just there and they said its on the way back. She said that since the return has a new tracking number, their system does not interlink them, which is ridiculous and untrue because the customer service guy showed me both the tracking numbers and they were linked. Anyways so the girl on the phone listened to me and said "ups canada send it back, so I have to talk to them, ups states cannot control what they do".

I politely asked for a manager, she kept insisting that he wont be able to help. But after being promised call up by manager on three different previous occasions, I told her that I am going to quietly wait here.

The manager told me that same story, saying that shipper authorized a return and everything without accepting that it was all due to the misinformation they told him in the first place.

So them I called ups canada, was told that there was nothing they can do as they package is already on the way back and they shipper probably has to pay the shipping cost again.

This has been an absolute nightmare, cannot believe that ups treats their customers in such manner. I told that last representative that I know they are too big to care bout one customer but I will make sure that in future everything and anything I get shipped from anywhere in the world is not handled by ups, wont be buying from any seller unless they use some other service. And I will make sure to tell everyone about this incident.

  • Lr
    lramirezo Feb 11, 2013

    I have had a package re-routed by UPS from a perfectly good physical address to a Business address. UPS decided out of the blue to just change the address en route from our physical address to business address where no one in my family works. UPS has all of their heads up their ###. Another package with my perfectly good physical address was routed from UPS to UPS post which means it will go to the local post office where I do not have a PO Box #. My PO Box # is in another city close to where I live. What was wrong with delivery to my physical address UPS???????? UPS drivers know that our city has Post Offices and if there is no PO Box # on the package why would they route to the post office when there is a perfectly legitimate physical address that they have delivered to in the past???? I think that UPS likes to screw with the mail delivery. UPS definitely SUCKS!!! Another example of Big Corporate Idiots that don't give a crap about what they are doing and how they are stupidly screwing with the mail delivery. Go Away UPS!! If you cant get it right then get out of the business and let the other mail carriers that know what they are doing, do your jobs for your incapable ###!!!

    0 Votes

missing items from delivery and lost packages

UPS lost our package twice !!
Then when it was eventually delivered after 2 months..
most items were missing. UPS disrespected our insurance coverage,
and only reimbursed one tenth of the items value.
UPS is disgraceful, and should change management,
or go out of business.

  • Up
    UPS SUCKS Nov 26, 2010

    UPS is worst shipping company in the world and should be closed down !

    0 Votes
  • Kh
    khloee13 Nov 26, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Sue. Now. Also file criminal charges

    0 Votes

misinformation and lies

Here is my story,

I ordered a shipment from the states for 3 pair of shoes and unfortunately my shipper decided to use UPS as the shipping company. thats when this terrible ordeal began.
After one delivery attempt i find this in the comment sections of the tracking number.

"DRIVER NEEDS SECURITY ACCESS WHICH MUST BE OBTAINED FROM RESIDENT/CONSIGNEE IN ORDER TO ENTER BUILDING / UNDELIVERABLE INTERNATIONAL SHIPMENT. UPS IS OBTAINING FURTHER INSTRUCTIONS OR APPROVAL FOR RETURN SHIPMENT."

So i called them to arrange a alternate pick up, I was told that they would make a second attempt so I can just wait for that or make arrangement for pick up from a location. I thought ok lets wait for the second delivery attempt, told the agent on the phone my buzzer number for the second delivery attempt and waited for second delivery attempt.

Instead of a second delivery attempt, 3 days later i find this on the tracking number.

"DRIVER NEEDS SECURITY ACCESS WHICH MUST BE OBTAINED FROM RESIDENT/CONSIGNEE IN ORDER TO ENTER BUILDING / RETURNED TO SHIPPER
Alternate Tracking Number
XXXXXXXXXXXXXXXXXXX"

I called them back saying whats going on, heres what a few different people told me
1. "You need to talk to UPS Canada, UPS states have no control over what UPS canada does"
2. "the Shipper has authorized the return of the package so that overrules your request for redelivery, you have to contact your shipper"

Both of them sound insane but the second one made more sense so i decided to contact my shipper.

As per my shipper UPS told him that "I REFUSED TO PAY THE BROKERAGE FEE". THAT IS AN ABSOLUTE LIE, I had the exact amount of brokerage fee sitting on my table ever since the package arrived in Canada.

So my shipper talked to UPS to try to reroute a package and even though all this had happened because of a blatant lie by UPS he was not assured that it would be taken care of.

In the meantime i kept talking to UPS, a day later I was told that there is no record of my conversation of me leaving them my buzzer code or anything. so i hang up and call back. this time the agent was able to pull out all the information, saying "It was entered in the wrong section (or wrong department)" not sure what exactly was said.

Next say this appears on the tracking log.
"RECEIVER STATED THEY DID NOT ORDER AND REFUSED THIS DELIVERY / PACKAGE ABANDONED BY THE SENDER AND THE RECEIVER "

So naturally i called them saying that i want that package its not abandoned. So this time the agent puts a note on the file for pick up and assures me that i can pick it up tomorrow morning from a pick up location.

"A DELIVERY CHANGE REQUEST FOR THIS PACKAGE WILL BE PROCESSED / AS REQUESTED, THE RECEIVER WILL PICKUP AT A UPS FACILITY AT THEIR CONVENIENCE. THIS MUST BE WITHIN 5 BUSINESS DAYS "

That sounded like everything is in order again. But i still asked her 3 times, you sureeeeee i can pick it up tomorrow and i was told yes three times.

Next morning i drove 45 minutes to the location. This guys comes out looked at the infonotice and 10 minutes later announces.

"THE PACKAGE WAS APPROVED TO BE RETURNED TO THE SHIPPER AND WAS SCANNED OUT OF THIS PLACE LAST NIGHT"

Naturally i was mad this time, after being assured last evening that its waiting for me, UPS had the nerve to send it back to the states even when the note was there.

Now this is what he said "I just started my shift and the guy who was doing the shift last night is the one who scanned it out". Once again the blame is being passed around.

So i drive back home and called UPS. I gave her the infonotice number and asked here where the package is, shes like its waiting for you to pick up. I am like you suree, shes like, them i told her i was just there and they said its on the way back. She said that since the return has a new tracking number, their system does not interlink them, which is ridiculous and untrue because the customer service guy showed me both the tracking numbers and they were linked. anyways so the girl on the phone listened to me and said "UPS canada send it back, so i have to talk to them, UPS states cannot control what they do".

I politely asked for a manager, she kept insisting that he wont be able to help. But after being promised call up by manager on three different previous occasions, i told her that i am going to quietly wait here.

The manager told me that same story, saying that shipper authorized a return and everything without accepting that it was all due to the misinformation they told him in the first place.

So them i called UPS canada, was told that there was nothing they can do as they package is already on the way back and they shipper probably has to pay the shipping cost again.

This has been an absolute nightmare, cannot believe that UPS treats their customers in such manner. I told that last representative that I know they are too big to care bout one customer but i will make sure that in future everything and anything i get shipped from anywhere in the world is not handled by UPS, wont be buying from any seller unless they use some other service. And i will make sure to tell everyone about this incident.

poor service

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packages returned to sender

Since June, 2010 I have had 4 shipments of medical supplies returned to the sender after 3 delivery attempts. I live in a highrise with a 24 hour front desk, so that just is not possible. Finally, last month I found out that the problem is at the Kentucky distribution center. They print out labels that are then scanned and used to route the packages. Thier computer takes my address from the package and prints out a label for an address that is across town. So the package goes on the wrong truck, to the wrong address, where nobody is ever home to accept the package and then gets returned to the sender. It took me I just don't know how many calls to the sender and then to UPS before they figured out what the problem was. UPS assures me that the sender is addressing the package properly. At least twice now they have promised me that they corrected the problem, and yet it happened again last week. I see a number of similar complaints on this sight, and I am wondering if this is a really widespread problem, and not just a rare occurance.

  • Ec
    ECOR Nov 19, 2012

    I AGREE 100% RECENTLY ORDERED 3 DIFFERENT PACKAGES THREE DIFFERENT DATES AND EACH PACKAGE FROM UPS SAYS CUSTOMER REFUSED PACKAGE AND RETURNED TO SENDER. THERE IS ALWAYS SOMEONE HOME. I THINK THE DRIVER DID NOT FEEL LIKE DELIVERING MY PACKAGES. THE ONLY THING THAT CONFUSES ME ARE THE THREE DIFFERENT DATES. I ORDERED ANOTHER 2 ITEMS BUT THIS TIME WITH FEDEX, PACKAGE CAME NO PROBLEM. I WILL NEVER USE UPS AGAIN AND I WILL MAKE SURE ALL MY FRIENDS AND FAMILY DONT EITHER. I WILL SPREAD THE WORD ON THE BAD SERVICE THEY PROVIDE...THANK GOD FOR FEDEX

    0 Votes

harassment and denial of service

I am being bullied by UPS.

t started when a UPS driver attacked me at my front door 7 months ago! The police had to get involved it was so bad. Ever since then my packages have either been returned to sender "at customer request", which of course is not true. I, the customer, did not request this. OR the packages have been broken. (Olive oil from 2 different companies had to be returned before it even got to me.)

The best defense is a strong offense in UPS's case so they are lying about me in order to justify their actions. I'm told the original bully driver is "very popular" down at the center. He now has a buddy saying he too had a problem with me. Not true. At all. And I will take a lie detector test to prove it. In fact I insist! They are now telling me that they refuse to deliver to my house!! The 2 people I've dealt with (Terry Miller, customer relations manager at corporate in Atlanta, and Mike Beckwith, Hillsboro, Oregon center manager) are rude and nasty and very unprofessional. It's like dealing with a little kid mouthing off to her mommy. It's unbelievable! They're saying I even threatened the driver with a gun! NOT true. I'm a vegetarian, animal rights activist and anti-gun activist. To say I would threaten anyone with gunfire is a joke of epic proportions. I DID say that if he attacked me again I have the right to defend myself. I do. How is that statement threatening anyone with gunfire? The very antagonistic and rude Terry Miller even told me that security said there was a 2nd driver that had a problem with me. Well security just knocked on my door to deliver a pkg and pick up another one and she told me that that's not true. They never said there was a 2nd driver. Terry Miller has been an aggressive nut job from the beginning of this fiasco. Is she too friends with the original driver? This feels like collusion to commit a felony to me. Harassment, denial of paid for delivery, soon denial of medication needed to save my life! I already have one local news crew interested in the story. Do I really have to go that far?

I'm telling you, they are abusing me something fierce. And out of fear for their jobs, they're attacking me and blaming the victim.

stolen items

I recently had a package shipped to me by my boyfriend from Postnet in Lacey, WA to my aunt's address in College Park, GA. A few days after I had been on the east coast visiting my aunt, UPS showed up with my box. Now I thought folk had to sign for packages but the driver handed my 6lbs box to an 11 year old kid that didn't even LIVE at our address.

The child obtained the box from the driver and the driver immediately drove away. When the child bought the package to me directly, there was a hole the size of a fist in the bottom of the package...

There were 6 loose diapers inside (part of my shipping contents) but my $300 blackberry curve & Motorola charger, my $300 engagement ring (cubic zirconium in a white gold band and setting), photo negatives of my daughter's first 3 days of life that are irreplaceable, paperwork containing medical records & the mother's copy of my daughter's birth certificate, and my house-keys for our home in Lacey were missing.

I immediately contacted UPS to let the know the box had been damaged and, subsequently, all my items within were missing.

They assured me that this matter would be handled and, sure enough, a driver came to re-claim my damaged package.

About 3 days went by before I contacted UPS again to ask about the investigation.

I was told it was still on-going and someone would be contacting me to let me know the results. 2 more days passed and I called UPS again, this time I was told that my package had been insufficiently packaged. I contested this denial of claim.

I once again called UPS and was told my claim could not be discussed with me as I was not the original shipper - that all further contact about my missing/damaged/lost or stolen items would have to be handled by UPS and told to Postnet and then told to me by postnet.

Postnet called me within a day to let me know my claim had been denied again due to "insufficient packaging."

I called UPS again to re-contest the denial of my claim.

A lady from UPS calls me a cpl days later to tell me that my claim had been denied, that I could not contest my claim after two denials and that UPS could no longer discuss the details of my claim with me but only with the original shipper: Postnet.

Over the next month, I had even called and had both postnet and UPS on a three-way call to discuss compensation of my missing items.

I was assured that they would be issuing me a check from the UPS supervisor as soon as a UPS representative contacted Postnet within the next 3 business days with information about my refund and claim.

2 weeks went by in which a few more calls were made from me to UPS and from me to Postnet about my claim... Postnet called me back a couple times to let me know no one from UPS had contacted them about my claim.

Call 13 to UPS, I was absolutely irritated and was assured that a representative would contact Postnet by the end of the day.

Call 14, which happened today, I was livid! I was told that there was no UPS headquarter number or corporate number I could contact. Nor could I directly contact UPS's damaged package investigative section. I have been assured again today that someone from UPS will contact me TODAY and Postnet TODAY about my claim.

If this does not happen, I am going to open a class action lawsuit against UPS.

I could understand the "insufficient or improper packaging" as being a denial of my claim IF there had been any disclosure BEFORE the time of payment, shipping, transport and receiving of my package by UPS, a banner, on my receipt or a disclosure list had been previously attributed to me but that is not the case.

I'm supposed to magically know what UPS requires for shipping a package my boyfriend PAID to ship, and was shipped to me?

This is completely unacceptable and I urge anyone who's having the same issue with merchandise that was not received through shipping with UPS to join my class action law-suit.

Contact me at [protected]@yahoo.com and join in the fight to make UPS pay for employing liars and thieves and taking our money and then "losing" our items and telling us that it is our faults and not their own!

  • Zw
    zwsy Dec 12, 2012

    I totally agree with yr comment cause I too experiance the same attitude from UPS and also the shipper which they push the blame when items are stolen from package.They keep pushing the blame to avoid compensation such as items not declared, total value of items ( which worse of all not listed by us but they themselves whameich are always a lower price!)
    I am right now trying to fight for my case as they lost my Samsung Galaxy note handphone. They keep pushing u to here and there without any news.Such a shame as such a bid company like UPS provide such kind of service in the freight industry, who will dare to use their services again!

    1 Votes

refuses to deliver to my house

I have lived in this house for 7 months now, it's a rental that is situated just outside of city limit...

On Sunday Sept 26, my son was rushed to the hospital for a complication with his type 1 diabetes. When it wa...

late delivery / passing the buck

1Z6X98526610361345

I grow weary of everybody at UPS saying “Well, I don’t know why they told you to call me. The right number for you to call is… and around and around it goes.”

I paid extra for an overnight letter to be delivered before noon in Montreal. UPS claims that Canada Customs took under 24 hours considering whether to accept my single page document. (Maybe true, maybe not)

Regardless, they had it for long enough to get it delivered by noon of the second day, which they failed to do. The driver was either lazy or incompetent and somebody had to come back a second time, in the evening, to make the delivery.

So, I contacted my local UPS store [protected] and they explained to me that because Customs caused a delay, my claim is denied. UPS gets a free pass. I was told that UPS in Montreal may wait “a week and a half” before being bothered to deliver my overnight-before-noon package and they still don’t have to issue a refund.

This didn’t sound right, so I called UPS central. [protected] They told me they could do nothing, it was up to the local store to use established procedures and to deliver my refund. I was provided a third number to call, where I could register a complaint.

The operator at this third number - [protected] - told me the store could not possibly issue a refund without approval from UPS and so I needed to phone [protected] which turns out to be the second number that I called.

They have exhausted me by passing the blame around amongst themselves. I give up and I will avoid using UPS again, ever.

  • El
    Eliot Tomeo Feb 25, 2013
    This comment was posted by
    a verified customer
    Verified customer

    The worst. I have been a customer for 10 years now. No more! I keep a post box and pay for the express mail forwarding sevices at a hefty price. I work overseas. Somebody committed identity fraud with my credit card number. They immediately cancelled my card with a note to allow my UPS box to charge for the mail forwarding to me so that I can get my new card activated. Now here is the kick in the balls. This UPS Store decided to close for remodelling without notification and without even checking my email request to forward my mail. They just threw everything into a storage unit for all their customers and shut down completely. They were not even answering the telephone. Finally they just answered today saying they will not even try to locate my credit card until March. I complained and got hung up on. I am contacting their corporate complaint department to get this resolved (get them fired) or I will litigate for punitive damages.

    0 Votes

jewish holiday

I took time off work today to wait for a parcel I had ordered last week and I was tracking it online to make...

return without notice

I live in Forest Hills NY, and I've received packages from UPS before. They normally leave a notice if they've attempted to deliver a package and allow you to change delivery options, pick up etc. However, after waiting past the expected delivery date, I logged into on-line tracking to see what was wrong and was surprised to see that two deliveries had supposedly been attempted already, and the third was scheduled for the following Monday.

I was at home all day Monday and nothing arrived, there was no notice left or any sign that someone from UPS had come. Nonetheless, the tracking listed a 3rd delivery attempted and said that the package was being returned to sender.

I tried e-mailing customer service, but all I got was a phone call from the local UPS office claiming that they attempted three deliveries (which I know is not true) and that I would have to contact the sender to re-send the package. Obviously, I will ask them not to send through UPS again.

wrong delivery

On wednesday Aug. 5th, 2010, I saw a UPS truck pull up to my condo so I buzzed the driver into our common hallway. The driver said he had a package

to be delivered to a man who did not live in any of our condo units. I told the driver that there was no one here by that name and went back into my house. A few minutes later I left to run an errand and was shocked to discover that the driver just left the package on the stairs even though he was told there wasn't anyone who lived here by that name.

Folks, UPS is the most expensive shipper in the United States and you're throwing your money away shipping with them because the good old

U.S. Post Office ships much more reliably, with less damage to packages that UPS. they don't call the United Package Smashers for no reason.

  • Ga
    GadU74 Nov 19, 2009

    UPS ***!! I will never use them or deal with anyone who does use them. I watched this driver pass my address, slow down and then ***. Tracking showed that my address did not exist (it has since 1950!). I called his supervisor and they told me my pkg would probably be deliver the next day. I was actually transfered to Guatamals at one point and was told if I didn't like it, i could hang up. My pkg was transfered to another city 3 hrs away after I spoke to the mngr! Next day the driver is still claiming my address doesn't exist. Horrible horrible service. I spoke to 10 people over the course of 2 days and i still don't have my pkg! NEVER AGAIN!

    0 Votes
  • Ja
    Jacob May 17, 2010
    This comment was posted by
    a verified customer
    Verified customer

    While away from our home for a few hours, UPS left a TV on our front porch.

    Not only was it available for easy theft, but the box was questionable. It had tape over it in a manner that suggested that the original packaging

    was subjected to possible damage.

    0 Votes
  • Am
    Amber4504 May 17, 2010

    So, you are blaming the shipping company instead of where you purchased the item? If it is not a sign-for package they will leave it on the front porch. When you checked out with the order did you request special shipping instructions?

    Things YOU could have done:

    1. requested the item be signature only
    2. left a note on your front porch / door requesting UPS come back at a specific time
    3. use the tracking ID issued to you by the company who shipped the product, so you would be home to get the package
    4. ask a neighbor to watch out for UPS and pick up the box for you
    5. told the shipper that it should not be left on the front porch (i.e. special shipping instructions)

    Smart consumers = better online trade.

    Get with it people.

    0 Votes
  • Sa
    Sam T Aug 10, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I order a lot of things online that get delivered by UPS. Lately, every delivery I get is in a crushed box, and it looks like the box was opened and re-taped shut, and badly taped at that.

    Luckily I have not ordered anything breakable, as I have no confidence that it would ever arrive in 1 piece.

    The handling of packages by UPS is deplorable.

    0 Votes
  • Pr
    princessaccfbb3 Aug 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I agree. They are so rude and dangerous driving as well. every time the UPS guy comes in my driveway, he acts like it's perfectly okay to drive in my front yard simply because my driveway is narrow and gravel. My friend, who lives in town, her UPS guy throws her packages from his truck onto her porch.. I mean, seriously? She had received a very expensive blow-dryer for her dog-grooming business and when she opened it, it was broken. she had not taken insurance out on it, so therefore it was not UPS's responsibility... even though she seen the guy throw it and hit her storm door. they claimed she needed to contact the blow-dryer company and complain to them because it was surely a faulty device and not the fault of the lazy, rude driver.

    0 Votes
  • Ak
    Akim Sep 15, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have been waiting for UPS in Spain to get off their big end and deliver a package that arrived at their local distribution centre 4 days ago. It appears that working Saturdays or Sundays in Spain is just too hard and that Mondays and Tuesdays are reserved for waking up, yawning and scratching your private parts. The very rude lady I talked to at UPS in Zaragoza seemed to think it MIGHT be delivered tomorrow, if they can be bothered. If you think that UPS is bad in the US, you should try it in Spain and it will make you feel better.

    0 Votes
  • On
    Onebadapple-etc... Oct 07, 2010

    I have one driver that tosses the boxes in the drive way. She is always, I meen always on the phone, and will sometimes not even get out of the truck. If i were not handicaped i would chase her down to find out why she is the only one that does this. But i cannot.
    It would be nice if you got rid of her because there are alot of people out there without jobs that would actually do the job and do it correctly.

    0 Votes

discarding property

I shipped 4 packages from CA to NH. 3 of the 4 boxes arrived. The 4th package was, "Damaged in transit, customer will be notified, contents discarded." I discovered this two days after the fact. No one from UPS contacted me to inform me that my package was damaged during shipping. Someone in the White River Jct. office of UPS arbitrarily decided to just throw away the box. Additionally, when the other three boxes arrived, they looked like they'd been thrown under the truck and driven over. I had to throw out 1/3 of the glass contents in two of the three boxes. These boxes all contained irreplacable family heirlooms. This info. was indicated on the shipping order along w/the "breakable" box. After many phone calls to various UPS offices, I still have yet to find out the answer to my questions, "Why did you throw away my package in the Vermont office when it managed to scan all the way through? Why did YOU think you could make the decision about throwing away MY property without consulting me?" I will never use UPS again for any reason whatsoever. I will also recommend to others that they use other carriers to ship their parcels.

  • Ce
    Ceuse Dec 30, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have had the same experience. I took a one of a kind beautiful lamp to a UPS store and had them package it so I would be sure that it would arrive safely. They packed it, shipped it, damaged it -- and even though it got to a UPS facility in my city--they shipped it back to the store in The Woodlands Texas, without contacting me. I tried to trace it and the current info was not on the tracking site so I called the Woodlands store and was told it was being returned to them. When it arrived, my daughter went to see the damage and said that it could be repaired. I was told that I would receive the lamp, the replacement value because of the insurance I had purchased and a refund for shipping. I told them I wanted to have it fixed and was told that I could do that after the lamp was returned to me and that they would not deal with repairing it. Much time passed with no calls, e-mails from them. When I called, I was told the person handling the situation was not in --out for lunch, etc --and that he would call me back, which he didn't. I just reached him today and found out that they destroyed my lamp and they would be sending me a refund check. I called the UPS 800 number and she said all I could do is ask for information about how they dealt with the situation...but that won't help because my lamp is gone. I asked why they had the right to make a decision about MY property without giving me a choice in the matter and they insisted that they had told me I could have it repaired or get the money back and I had chosen the money, which is an ABSOLUTE AND TOTAL LIE. I will NEVER SHIP UPS AGAIN. I was treated rudely and told that I made the mistake, not them, and that I was keeping him from his responsibility, which was to take care of today's customers. I am really disappointed because I cannot replace the lamp -- which was a metal masterpiece--and because their CUSTOMER SERVICE HAS BEEN ABSOLUTELY TERRIBLE AND UNACCEPTABLE. I would never take a chance shipping with them again and hope that this review helps others before they have a similar disappointing experience.

    0 Votes

bad driver

I was parked illegally outside a bank but not obstructing traffic or other parked cars. A UPS driver pulled up right behind me within one foot of my car blocking me in. He was parked illegally. He ran in the building and 5 minutes later came out with 2 large parcels. I said nothing but he initiated a confrontation by saying "that's what you get when you park illegally". I asked him if it's ok for him to park illegally . He had no answer.

There appears to be no complaint process with UPS which makes me wonder if they care about how their drivers are driving. There is no indication that they do.

I have avoided UPS ever since they broke an antique clock worth $600 and hired a collection agency to collect their shipping fee. There's no way I'm paying them to break my stuff.

I always hire DHL where possible or use alternate means of shipping.

  • Be
    Ben10 Aug 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    "There is a complaint process, and the company invites feedback on employee driving."

    There is! Hmmm...

    Where is this so-called complaint process? And where do I go to give them feedback on a speeder in my neighborhood?

    Ben

    0 Votes

stolen money

Tomorrow is my birthday. I'm broke, and 5 hours away from home. My parents sent me some money via UPS so I could drive out and meet them and have something resembling a decent birthday. The money was stolen from the envelope and I have very strong reason to believe it was stolen by a UPS employee. I will never again use UPS. I wouldn't advise anyone else to either.

sloppy driver parking

5431 S. Tuckaway Circle; Greenfield, WI 53221. 1745 driver was parked in the middle of the parking lot - he could have parked to the side but no had to park in the middle of the drive blocking residents for 15 minutes. Rookie Driver? Black driver thinks he owns the entire parking lot? What an ***. Will have to reconsider other shipping methods next time instead of UPS. Apparently the drivers for UPS's little green turds all need to learn some parking etiquette. I've also received packages in the milwaukee area lately that have had there contents hanging out so to speak upon arrival. You call this service. Take your union and find a real job.

  • Is
    I see it all Nov 08, 2011

    I'm pulling out of my parking space, he pulls up behind me and blocks my way out, and doesn't care. Idiot driver.

    -1 Votes

cannot delivery my package

Today, my package was scheduled for delivery as per online tracking information. I began checking thi...

poor service

Tracking package with a sceduled July 20, 2010 expected delivery. This package actually arrived in a hub in Jacksonville on the 18th. That would infer delivery would certainly make the expected delivery on the 20th --- WRONG. It did not and although we were home all day on that day -- the driver, who did not leave a sticky note (which indicated delivery was attempted) claimed no one was here to accept the package.

It boils down to the drivers word versus ours and we were here ALL DAY. No one even noticed a UPS truck in the neighborhood on the 20th. Re-delivery is set for today -- let's hope it arrives. Will encourage our daughter to contact the retail store and explain what happened. They will not know about terrible delivery practices unless someone shares stories like this.

I, personally, will NOT use UPS in the future and when I order something, I will encourage the retailer to send it out through FedEx or the USPS (snail mail is slow but reliable!!)

  • Ct
    CTRetiree Jul 21, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Tracking package with a scheduled July 20, 2010 expected delivery. I could NOT edit my comment and did not type scheduled correctly. Doing it here.

    0 Votes