UPS
reviews and complaints

The package was supposed to be delivered today between 10am and 3 pm. However, at 8am it was already marked as "attempted delivery". Thing is, I have a video doorbell and needless to say, there were nobody at the door. Called UPS and they gave me some vague excuse about why they decided to postpone the package, admitting they didn't even try to deliver it (yet the tracking report pretends the driver was here).

Monday November 23rd, 2020 UPS delivered my package to another address and I called, and called explained what happened and just got the damm run around about they would send another driver to pick up the package and deliver it to me, today I was told that they cannot find the package and I should contact the sender so they could trace the package, this is their fault but they will not take any action to find the package that their employee screwed me out of my package, this is the second time this month that i've had an issue with them and i'm very pissed off with them, they will sit on their [censored] and cover up for the driver that messed this up and as the customer you have just lost they lie to you each time you talk to them and do nothing unless you are a major business or a rich person whom they will not messed but as the person who depends on there service they could care less about you.

To Whom It May Concern:

I recently shipped an international package through UPS to Switzerland, and my experience (with the exceptions noted below) was so poor that I felt compelled to write to the company directly.

My odyssey began once I shipped the package and received notification that import duties were due. I followed the instructions on your website and package notification to pay but to no avail. It was not evident why I could not pay the amounts owing. Then your customer service came into full play. First to actually get to a live person is a super human ordeal. I quickly figured out that only if you say you want to ship a package do you get a live agent. All others tough because after all you already have your money.

What can I say about your foreign call center agents. I went through three agents and a supervisor (who by the way was the rudest, least helpful and least informed - Mark) with varying explanations of why I could not pay:
1. Website not working.
2. Website not currently accepting payment try again. Please give us your contact number so we can call you - still waiting.
3. Contact local office where I shipped package as only they could rectify problem. That is a whole other story. Contacted the store where I shipped only to be told only the manager could deal with issue and he would call me. Still waiting for call back.
4. By the time I got a supervisor he was clearly annoyed that I had the temerity to request a supervisor and that I was not happy with the level of service. Mark's instructions consisted of call Switzerland and gave me number for customer service there. Suffice it to say if you don't speak German, Italian or French good luck. He was not only rude his suggestions were absolutely worthless. I only wish I had his complete name to ensure that this complaint is reflected in his personnel file.
5. But third time was the charm and a gentlemen by the name of Jordan actually said call the brokerage division as they should be able to help you.
6. Thank God for Taylor in your brokerage division. She not only rectified the issue, she returned my call exactly as she said she would. My package was delivered after duties were paid.

To say that training is lacking in an understatement.

I only hope that you actually care about customer service. For me this was first and last time I ship anything internationally via UPS.

Sincerely,
Yolanda M. Suarez
305.989.3833

Hello,

I have received a bill in the mail today requesting for payment for an item that I had not authorized UPS to clear on my behalf.

On October 18th, prior to the shipment of the item, I had sent an email to UPS (see below) advising that I will be self clearing the item.

Indeed, I did not authorize UPS to act as my broker and did not authorize UPS to custom clear anything on my behalf.

However, on October 19th, the item was delivered at my door and a payment was requested. On the same day, I contacted the customer service line and spoke with an agent who advised that someone will contact me within 24 hours.

I have since not received any calls from your company.

On November 15th, I received an invoice in the mail requesting for payment.

Please contact me as soon as possible as this invoice is illegal as I have never given my consent to UPS to act as my broker.

I can be reached at [protected].

Sincerely,

Amanda Appasamy

If I could give zero stars or negative stars I would. We ship LTL freight regularly for our business. We have shipped with many companies and have NEVER had an experience as bad as with UPS Freight. We scheduled two shipments with UPS Freight thinking they should be a reliable company, like other big-name companies such as FedEx Freight, Central Freight, or YRC. What a tremendous mistake! In summary, Shipment #1 was picked up days late, lost, found weeks after the shipment was due, never actually delivered by UPS Freight (we had to pick it up from their terminal), and damaged. Shipment #2 was picked up 2 days late, they failed to deliver it during the "delivery appointment" time or even on that day, and failed to notify us that it would be late; then delivered it on day that we could not accept the delivery after saying they "definitely would not" deliver it that day. If you would like the details relating to each shipment, please read below.

For the first shipment, UPS Freight failed to pick up the freight on the scheduled pickup day. They picked it up a couple days later with no notification of the change. We requested a delivery appointment time because it was fragile freight and I wanted to ensure my warehouse manager would be available to oversee unloading of the freight, and paid extra for the "delivery appointment". The freight didn't arrive. I called UPS Freight and they could not determine where the freight was. They said they would contact the local terminal and someone would call me back within an hour. The next day I still did not receive a call. This repeated for 3 days. On the 3rd day they told me they had no idea where our freight was. They said it wasn't lost; they just didn't know where it was located. (That sounds lost to me.) About a week later, the freight was finally delivered to the UPS terminal for the destination city. They told us it would be another week before it was delivered to our warehouse (it was originally supposed to be 3 days from shipper to delivery to consignee, our company). It was now urgently needed, so we asked if we could send a truck to pick it up from the UPS terminal. Our driver arrived at the terminal and the freight was off of the skids and damaged. The freight consisted of 3 hospital beds wrapped in protective wrap and secured to skids. They severely damaged one of the beds and blamed it on the shipper improperly securing it to the skids. The shipper ships hospital beds wrapped and secured to skids on a daily basis, and they have never had this occur. We receive beds wrapped and secured to skids regularly and have never had this occur.

Shipment #2 included two very large, heavy crates (154"x 74" x 68"and over 1800 lbs each). Due to the size, we needed multiple employees present when the freight arrived to assist in unloading. Therefore, we requested a delivery appointment for this shipment also. Due to the size and weight of the shipment, UPS Freight called the shipper to arrange pickup. Then they failed to appear on the day THEY scheduled. The shipment was picked up 5 days later. After calling the shipper to schedule the pickup, they gave no notice that they would not arrive to pick it up. They then called to schedule a"delivery appointment", giving a 6 ½ hour window during which they would (allegedly) deliver the freight. We arranged to have extra employees at the warehouse on the day of the delivery. But the freight didn't arrive. And once again, we did not get a call letting us know that they would not deliver during the appointment time or even the same day. After again calling to track down the freight, I was told it had not yet arrived in the state, much less to the delivery terminal. They said they would call me back and let me know when it would be delivered. Again, we received no call. I called UPS again the following business day and was told that it would arrive at our local terminal on Monday, that they would call to re-schedule the delivery appointment, and they"definitely would not"deliver without calling for an appointment first. Monday morning the first employee arrived at the warehouse to find the UPS truck in the parking lot. Needless to say, they had not called to re-schedule the appointment. Unfortunately, our forklift operator had taken the day off so we had no one to unload the freight because they said they"definitely would not" deliver it that day and without re-scheduling the appt.

The employees of UPS Freight have lied and failed to keep their promises repeatedly. They were not careful with the freight and caused extensive damage. I ABSOLUTELY RECOMMEND AGAINST USING THIS COMPANY!

They are rude, arrogant, poorly educated and trained thieving [censored]s. The wrong item was delivered to me and they cannot explain where the proper item went, or what happened to it. Now they will not accept responsibility for their mistake. I'm sure some staff member is not sitting at home with a new bike.
This is the worst company I have ever had the misfortune to deal with. They have no morals and just do not care. They should sack all the staff and close this flea ridden company down.

I want to file a complaint. I am very angry and disappointed in your service! I shipped a next day air out and you guys screwed it up! 1z183x781334726842.
When I shipped it out at your customer counter later that day I realized I forgot to put the apt # on it. That night I logged on to ups site. I went through the bother register my account. I put in for a change of address. This should of fixed the problem! The following day I even received a phone call from ups in daytona to verify the change. The women said it would be added to the label and it will be delivered that day! All day long I tracked that package on my phone because it was a very important parcel. Every hour I would check on the progress and kept getting a green out for delivery response. At about 6:30 pm I got a yellow address information required message! I frantically called ups at the 800! Gentleman said he would message the driver to deliver it. About a half hour later I get a phone call fromups in daytona from naomi who told me the driver was back at the building and the package would be delivered tomorrow! Totally unexceptable! I ask to speak to a manager and naomi told me she was a manager. I highly doubt that! I asked for her last name because I was going to file a complaint and she wouldn't give it to me! Ups totally let me and the person that was receiving the package down! I am very angry about this! You have all this systems in place that should take care of things but seems like nobody at ups pays any attention to them!

For years I have refused to use your service because of your I don't give a [censored] attitude to your customers, but every once in a while a shipper I deal with sends me a package using your service and it confirms everything I have ever thought.
While every other delivery service is shipping and for the most part getting the job done before it needs to be done like 1 to 2 days early you guys can't even get the job done two days late.
What a [censored] hole you are.

Had driver pull into my business at 6:51 pm and pull across my grass driving over my septic tank and parking on top of it as he unload packages and then drove through my front lawn to my second driveway as driving over my leach field destroying my septic system and causing it to settle and snap my pipes. I have this all on my security cameras. This is not my normal driver that is respectful and responsible. Company is CME Electrical Supply 96 Durbin Rd Hannibal, NY13074 I like someone to contact me to discuss this issue.

I called before when delivered wrong house called and said it would be address. Got packages yesterday deliver to wrong house again next door neighbor. Called left complaint no return phone call. Called again today. Said someone would be calling me. This need to be resolved. Very poor customer service. Get packages from amazon No Issues! Antee. Tracking number 1Z566922YW23573894

I'm missing several packages when the arrive they hand me some and say the rest they cant find but then its marked for delivery [protected]@gmail.com my number is [protected] I order slot from amazon this is not the first time this has occur please the driver is very disrespectful I feel that I am targeted for this please look into this matter for me

I sent a envelope to a collect point on friday 25.9.20 paid for express del to france for monday 28.9.20, but the parcel is still in the depot at dewsbury on tuesday 29.9.20 4.55pm what is the problem, emailed dewsbury but have received no explanation to this request. Have ups broken the contract? How do I make a claim for compensation?
My tracking number is 1zyt522u6600028614.

This was/is the tracking # 1z2ry9706885468827

On 8/11 we sent a package to Mexico, we paid certified fee etc., it was an outrages price for us to pay but we did it anyway since we needed to get this package to a relative.

The package never arrived. I made multiple calls to the UPS store which in turn were some what helpful at first but after i insisted to speak witht he owner he was then a bit more responsive.

UPS has failed me SO MANY TIMES...I WILL NEVER USE THEIR SERVICES.

I'm not posting this for you - UPS to do something, I"m posting this so that everyone will know that you are a terrible company...

I use UPS as everyone else doe's for my delivery, In my ups profile I have stated my delivery instructions for each driver to follow. I live in a apartment (Parkview Estates)complex and package theft is high, I have asked to many times not to leave packages in the lobby doorway due to theft. The building managment has large signs posted every place asking all drivers to bring packages to the residents apartment door or to drop them in the office. They continue to leave them in the hallway of the lobby and low and behold my packages dissapear. Now I have a good idea who is the thief and they have long been reported. But is it at all possible a UPS driver is smart enough to follow directions and stop being to lazy to climb a set of stairs to deliver a 30z package. I am disgusted with UPS drivers THE MEN. I ordered a deep freezer to be delivered. I live on 3rd floor and when it was delivered by UPS IT WAS A WOMAN DRIVER AND SHE CARRIED IT UP THREE FLIGHTS OF STAIRS BY HERSELF TO DELIVER IT TO MY DOOR AND KNOCKED TO BE SURE SOMEONE WAS HOME TO RECEIVE IT. Now lets talk about your lazy drivers who leave a slip of paper sqaying they delivered or attempted to delivert a package they never bothered or attempted to at all. I am completly disgusted with UPS drivers get it together or get a damn desk job.