UPS
reviews and complaints

So on the 23 of september 2020 I missed a delivery so I planned to stay home the following day just to recieve the package. The driver never came by the second day but reported that he did. I even had a note on my front door saying I was home. No second slip was left. So he skipped me all together and said he came by. If he or she cant do their job get rid of them. I waisted a day from work waiting on them to come. Pisses me off to the moon and back. I still need my package and I will be home after 5p now. So make sure I get my package.

At 9:27 am on 9/22/2020, a UPS driver pulled out of a parking lot at 1414 Mississippi Blvd in Bettendorf, Iowa & onto Mississippi Blvd. The truck them cut through our SCHOOL parking lot (1453 Mississippi Blvd.) & turned left onto Brown St. I can provide camera footage if needed of our parking lot. - Jennifer Alongi, Princpal of Lourdes Catholic School

9/16/20

I get a email saying package was delivered to my front door. But like many times before it may have been delivered to a front door just not to my front door. 1Z8801520357802859 I saw the ups truck drive down my street so my guess is my package is somewhere in my neighborhood

This happens way too many times.

I ordered two 32 gallon garbage cans off amazon (2 day) air - ups was the carrier.. I ordered sept 7th, shipped same day by vendor, ups had at local distribution center (20 miles from me) redmond wa.. They were supposed to deliver sept 10th but cans were placed on wrong truck so it was returned to redmond wa. The made atempt next day on 11th, 1/2 way during the day the loser driver returned to redmond again claiming it was to smokey. The next dsay 12th it was dispatched and I could follow on a map they provided driver got within 3 miles on my house after deleivering packages for 10 hours he ran out of time per there union contract so it was returned to redmond distribution again. Yesterday 9/14- the cans wer on a wrong truck again. Today the 15th trhe driver has been driving around its now 8:45pm and no cans, driver will return to redmond again= screw ups I will call amazon tommarow tell them to cancell order and buy from lowes get delivered my fedx.. Ups sucks

We are an agent for a cargo company who needed to send at least 200-1000lbs a week with UPS in the Phoenix area. I've repeatedly (4 times) contact UPS customer service regarding a local pickup driver refusing to scan our packages upon pickup leading to multiple lost and untrackable packages. The first two representatives who stated they would report but the same driver showed up and still refused to scan. The third representative simply gave me a link to submit claims. So basically he is saying that I should just wait until a package is lost and submit a claim while offering no solution on how to prevent loss packages while in the possession of the UPS driver. Since we had paid for the shipping service, why would it still be our responsibility, our lost if it was already handed to the UPS driver just because he refused to scan upon pickup?

Per amazon, package was scheduled for 26th, today is 31st, still "out for delivery", and it will not let me do a claim. UPS is the worst.
Amazon even declared the package as lost, but I did not think I needed to request a refund for the product, trusting UPS would end up delivering maybe a day or two late, not a full week. The UPS site doesn't help either, once out for delivery, nobody can help.

I placed and order with QVC on 8/6/20. The tracking was updated almost every day. the last entry was on 8/13 at 7:58. "Your UPS Sure Post package was transferred to the wrong post office. It is being corrected".
I have tried numerous times to get an update. I want to know where this package was incorrectly delivered to, when will it be or has it been sent to the correct post office (West Grove, PA) and when I can expect delivery.
This "update" message has been all I've seen for the past several days.

I have a very valuable and important package being delivered to my apartment. It is delayed by a day (it will now be delivered august 15th). I email customer service and get some copy and paste message (this comes in later) that it was delayed till the 17th (monday) due to weather conditions (well, beautiful weather here so, what gives?) okay, fine, i'll pick it up tomorrow or something if I can figure out where this package is and just see how this goes. I check the tracking, it'll be delivered tomorrow (august 15th). Okay, at least i'll have it by monday for the event I need to attend with it. August 15th comes, package requires my signature and my signature alone. I mentioned that my neighbors, should I have to leave, are allowed to sign for me as I need this item no matter what. Around late 1pm I get a notification my package was attempted to be delivered at 11:56; ooooops, we missed ya. I never had someone knock on my door. No infonotice on it either, or my neighbors, or the office in the main building. I still have no idea what facility the package shipped from either. Great, expensive and important package on the loose with an inept driver. I contact customer service, gentleman is very helpful, "I am so sorry, the driver will call within the hour and re-deliver it to you today!" an hour and a half later; nothing. I call customer service back. As I am in the middle of the call, I revieve a call from an unknown number. I call back immediately. It rings, and rings, and rings. I call multiple times. Nothing. Check the voice message; it's just a name saying that, oops, drive has already arrived back at the facility in a general location in a town not even 11 minutes from me, but I still don't know what store location, and he won't be coming out. However I can pick it up monday or the driver will attempt to deliver it monday. I. Still. Don't. Know. Which. Facility. And I certainly don't trust the driver. I call multiple locations; they have absolutely no information on my package. Contact customer support again, i'm in tears at this point. This delivery is everything to me at this point, i'll do whatever it takes to get this item (this is for a very personal and important event which is why this has become such a dire situation). The woman is very sympathetic and sends out another message to the facility that is in control of my package (she doesn't know which one exactly it is though, so again, where is this thing?!) she tells me her message said to reach out to me immediately and have it delivered today! No exceptions. I have heard nothing. Email customer support for deliveries and what do I get... The same copy and paste message about bad weather and that's why it's been delayed. Word for word. It is gorgeous out with no bad weather in sight. I am utterly livid and appalled at ups for their horrific, disgusting, lack of care and professionalism for handling these things.

Hello UPS CUSTOMER SERVICE SOUTH AFRICA

1ZE5916V0440973012

I see this parcel is still in Kempton Park, despite UPS's assurance that it would be routed onto me today.

The parcel shows that it cleared customs on 12th Aug at 1:10pm.

Is there a problem? I have had no communication from UPS that there is a problem.

It seems UPS have dropped the ball on this one - I would like to lodge a complaint of slow delivery and poor service.
Please could I have some service on this matter with some urgency please.

By the way, your Customer Care Call Centre are not answering their phone line given on the UPS South Africa website.
I tried three times, each time holding on for longer than 15 minutes - it just rings.

Very disappointing service from UPS. I will switch to DHL Express in the future.

regards

Despite numerous attempts to file a complaint with UPS, the driver who is delivering our packages either leaves them out at the road (not visible from the house), or returns them, falsely claiming that we were not here on 3 delivery attempts. Delivery attempts were not made.

We have talked to UPS about this and they agree that this is not what they would expect from their driver, but the practice continues.

We are now going to try to add a *** DO NOT SHIP UPS *** message into our addresses for our orders, and we have blocked UPS at vendors that will accept this.

I am 72 years old and dueto a medical condition I do not drive anymore, there for I order a lot of thing on line. Theseinclude groceries form a company called Boxed.com. I had a shipment due august 12, 2020.
I usually do not here the truck when it arrives. Today was no exception. I went outside later and found the lager box turned up on ots side with a lot of the items spilled on the porch. The box was wet and some of my items were crushed and broken. The other box was crushed and the bigger box was on top of it. The truck has left the boxes outside on the ground before where they got covered in ants. I called my son before the driver left and he came and talked to him but I don't think it helped much. I have a lot of items in this shipment that are not useable so please see that it does happen again. I have asked the company for a refund. i am asking you to see it does not happen again.

Package delivered on top of streetside mailbox. Not in it. If it does not fit it should be dropped at the door. This was out in the open so anyone driving by could pull over and steal it. I have pictures is interested.
Tracking #
1z92x7x8yw70391219

Even if usps delivers it it is responsibility of ups to properly deliver the package

I lost my package is came from China to Canada, Toronto. My packet some where else in BC. I call today *6-August-2020) Morning 9:43 my phone no: [protected]. UPS Customer representative very rode and she don't have professional behaver. when I say to her ok give your Name and ID she hang up phone

my Tracking # 1Z981V970447037275
My Address : 150 Bamburgh Cir, Scarborough ON M1W 3V7
I your long time customer every month my stuff is coming from China

Humayoun Shakeel
[protected]

For two days i've been trying to get much needed computer parts delivered to my business. Ups has lied for two days claiming attempted delivery. I have been here during their claimed attempts, nothing! I have security cameras as well as the building having cameras. No delivery has been attempted! I have called their customer service each day and I get the run-around. Today I asked immediately to speak to a manager, they took down some notes and now I have on hold for 15 minutes. How do they stay in business? We're a spanish newspaper, I wouldn't be in business if I ran it like yours.

I have been waiting four days to have my package delivered. These delivery guys like to use covid as an exuse to take another week with a package. Its simle to deliver idk why there is so many issues and I will never ship with ups. They have no customer service and even if u pay for next ay shipping they take thier time delivering packages. Save time and [censored] with fedex!

I received 2 packages today 1 was a tv, the 2nd was 140 dollar computer fans.
The TV box was a little crinkled so I figured maybe just transit. But the 2nd box I have the driver dropping the box from his waist level on my door cam. I work for amazon if I would have done the same thing i would either a) be forced to retrain or b) be deboarded for not respecting my customers and my job. This was not my usual driver. I respect everything everyone is doing with the circumstances of covid etc.
I also wear a mask all day during my routes for respect of my customers i dont find that to be a issue I understand its difficult but I dont understand you guys paying someone 18+ an hr to be unprofessional.

Thank you to UPS as a whole but to the driver he should go find a new job if he doesn't want to be professional in logistics.

Aug 1st.
Kyle smith
528 88th ave n apt 7
Saint petersburg, FL
33702
1ZW490240381232218

Thank you.

July 29th at 3:59 pm
I ordered a curt friction control sway control kit (17200) through amazon and ups was the shipper. The "box" was delivered however there was "absolutely nothing in the box" I took pictures less than 2 minutes after the package was delivered and nothing! I would really like to get the item I ordered
July 29th at 3:59 pm stated delivery time by ups
Amazon order number: [protected]
Ups tracking number: 1z5x35150303344808