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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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K
3:11 pm EDT

UPS No delivery

So for the past 20 years UPS has delivered to the addresses on Hawkview Lane in Oakland Oregon 97462 with no issues.
There are 10 residences on this road that receive UPS and FedX and FedX has no issues. About a month go we were informed the road was to rough by UPS and they would not deliver.. We spent 500.00 in Rock just for your drivers. Everything was dandy, today I receive a call stating they will no longer deliver again... You have drove this road for the 20 years we have lived up here, in much worse conditions than what it is now. Due to the fact you have a driver that tends to do 20 miles an hour on a 15mph road does not help the fact. Also the extra time and added shipments that UPS has, does not warrant the non delivery to this road. At one time, packages were dropped alongside the road at the bottom of the driveway, very unaccemorning.

Very frustrating, and driving 30 miles to wait in line for 1/2 hour while a bunch of brown coats are trying to decide whom is delivering to where and when, like I had to do this morning is ridiculous.

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1:12 pm EDT
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UPS Delayed delivery

I am an over the counter shipper 547E38 account #. I shipped a package for a customer to Florida, Next Day Early on Friday, March 19 to be delivered Saturday, March 20. Item number 1Z547E381541962063 to zip code 34224 which my customer paid $166.25. When I put the information in, I did not receive any alerts that it would not be delivered on time. The package arrived Monday, March 22. When I called UPS I was told that the depot for that zip code is closed on Saturday. As I said I did not receive any alert that this depot was closed and the package would not be delivered on Saturday, March 20. My customer wants a refund because the package was not delivered on time. I have no idea who my sales representative is. My old one retired last year. I got in touch with her, Linda Whitley, and she instructed me to report this to the corporate office if I did not hear from my sales rep. Today March 23. Whoever I talked to on Monday at UPS said she sent a message to my sales rep. But did not give me any information as to who it is or a contact number. I would like someone to contact me to let me know how I need to handle this for my very upset customer. My name is Alice Andolina, my business is Costume Castle Inc. 467A Wards Corner Rd. Loveland Ohio, 45140. Phone is [protected].

Desired outcome: Full refund

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11:54 am EDT
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UPS Delivery driver

The driver came into the building with no mask through the whole building. When asked why he is in the building without a mask he had a rude loud comment that we should have someone to help him and he doesn't need a mask. At that time I demanded he get out of our building now. Still arguing with me as he got in the truck. Never had an unprofessional rude driver ever.

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The_DW
South Prairie, US
Jan 21, 2022 8:34 pm EST

When you find an actual study that states masks to anything other than ease the worry of [censored]s, I'll consider this complaint to be legitimate. Even the CDC statement is that a "professionally-fitted, surgical grade" mask MAY help prevent the spread of coronavirus. Since this is far from a conclusive claim, it is not your right to demand a violation of another person's bodily autonomy.

YOU were the unprofessional one.

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B
2:01 pm EDT

UPS Drop off of my phone to my house

I've just about had it with this place. This business was supposed the have dropped off a phone from my network provider to me at my address today. What I went and saw was a note on my door today saying "sorry we missed you".

This is not the first time they're coming to our house, not ringing the bell and leaving with our package. Now I have to figure out how to leave classes to get it.

I don't know how this company keeps getting jobs. This is upsetting. I don't drive so I'm either gonna take Public Transportation or walk to get my package. I don't know who work for this company but I find these people to be very sleezy.

This is ridiculous. I mean, what would be the purpose of turning up to my house with my package and leaving with it without attempting to get me? Are these people trying to steal my product or something?

Desired outcome: Take my package to my home and not let me have to waste my time to go to UPS for it.

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2:08 pm EDT

UPS Over night package took 8 days

I sent a package overnight. The package took 8 days to arrive. UPS claimed there was an old label on the box which caused this problem. I received an email stating "hazardous materials irregularity occurred with this package. We'll contact the sender with additional information" . Exception Resolution: The package will be forwarded to a UPS facility in the destination city. A couple of days later I received an email from UPS indicating the package was incorrectly sorted which may cause a delay. The package was sent from California to Colorado. It ended up in Kentucky. The label for this package was created online and dropped off at a local UPS store. They attached the label and placed it over an existing label to cover it. They accepted the package. If there was a problem with the box then it should have been returned to me to correct or at least contacted to see what I wanted to do. The contents was a frozen item. By the time it was delivered it was no good and had to be thrown out. I think it is reasonable to refund payment but they are stating that there are no guarantee. Seams wrong when they can use any excuse not to be liable for their mistakes. It is also extremely difficult to reach someone to talk to. When I did talk to someone they said there was nothing she could do. I asked to be transferred to a supervisor which she did but I was left on line for over 20 minutes and no one ever answered. Tracking number of item is 1ZT65D1P1332915221. Mailed March 8, 2021. Thank you for your help!
Jerry Adan

Desired outcome: Refund of purchased price for overnight $71.97

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11:13 pm EDT
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UPS Charging for scheduling a shipment day change and not delivering on the day paid for

I am writing to complain about the service I experienced on a recent shipped item 1Z36W7310348281383 after a paid delivery change. Of course after seeing the delivery day changed during shipment from Thursday, to Wednesday, to Tuesday I realized that the shipment required me to be at home to assure the very large package wasn't left out in the rain on that Tuesday. So I PAID to have a scheduled delivery Wednesday. Of course no delivery was made and my wasted time waiting all day was of more concern than the scam of charging to schedule then to deliver not on that day but whenever UPS damn well pleased and keeping the money. I jumped through hoops online chatting, on the phone with a representative and just got the run around and would not take care of my refund for the scheduling and wanted me to make calls the next day on hold and messing with the incompetent UPS system. Scammers, that's what UPS is all about. UPS should be ashamed to pass the buck with a smile knowing you just screwed the customer. UPS is trash, pure trash.

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Bassy
Mississauga, CA
Mar 22, 2021 3:27 pm EDT

These people are full of it. They did the same to us more than once. I'm here now trying to figure out how to get to them for a package they should have dropped off at my house.

They did the same thing with us twice. These people are not being held accountable for anything. This is why they keep up this crap.

I will be certain to keep them in my mind as a company to definitely NOT do business with under any circumstance. I mean I'm so serious about having nothing to do with them that, even if they are the last courier service on the Planet, I would walk or drive with my package to deliver it.

This place is the worst man!

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J
6:37 pm EDT

UPS Damaged package and claim not paid

I mailed a package to a buyer on Ebay and the package was destroyed by UPS. I filed a claim and it was approved and was sent a letter to say where to send my claim payment. That was in December. After over 20 calls or more they informed me that my money was sent to Ebay who didnt own the package or the contents thereof. I sold it on Ebay that was their only involvement. I have been trying to receive my payment since December and I either get" call Ebay and I call Ebay and they said call UPS." It is not Ebay's responsibility to pay for my claim it is UPS's claim as they destroyed my package. It is not my fault that UPS sent the payment to Ebay. It has been three months since my package was damaged and still no payment even when they agreed with my claim. I have been transferred and sent to every person who works with UPS and always they say we will get back to you and never call or send me to a supervisor who never helps. I have been going in circles for months and still need help. My claim number is [protected] and package was picked up on December 2. (three months ago).

Desired outcome: I want my payment of 110.00

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2:03 am EDT

UPS 1Z4472034250187246

I've been expecting a package from Sweetwater, since the 5th of March. The package finally gets picked up and distributed via UPS; I get an email stating my package is arriving today (03/16/2021), I am patiently awaiting. I receive an email stating that my package has been ‘delivered', yet I never received it. UPS hasn't knocked on my door, nor have they requested a signature from me! The reason I know ups hadn't knocked on my door... I have a camera. I don't know where my package was delivered and I don't know who signed for it. I have the My Choice app, with my name, address, and phone number; yet I continue to have this problem... But it's always the ‘shippers' fault, as ups never takes responsibility for their mistakes. This, isn't the first time, this has happened.

Desired outcome: I just want my packages. If there’s a problem with the address...my name and number, should be in their computer.

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8:20 pm EST
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UPS Hodgkins IL - The portal to UPS Hell

I have now had 3 issues with packages that this facility has handled and/or lost. The first one was back in Aug 2020, a package from QVC sat there for over 2 weeks and never left the place. Then in Jan 2021, again a package from QVC arrived in Hodgkins, they then decided it needed to take the scenic route, sending it to Ogden UT, then to Salt Lake City UT, oh wait, lets go south and it was sent to FL. Back to another facility in IL, and back to Hodgkins. Egads, I live 2 hrs away from Hodgkins, I would be better off to go pick up my own package. And the 3rd, oh yes, from QVC, arrived there and hasn't been touched since. Thank goodness QVC has great customer service and sends out replacements, the original shipment on the 1st & 3rd have never been delivered. I don't know if someone thinks they are getting something good by taking the package or what, but something has to be done here. If it's happening to me, it has to be happening to many others. I can provide original tracking numbers if requested Enough is enough people!

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8:16 pm EST

UPS Your driver sitting at the end of my street smoking weed

You can see the light at the left f the screen that's your truck. I started this video about 5 min after he got there we live on a dead end street. This driver is known to do that but in different places around my neighborhood. There is no one that lives down there. So there is no reason for him to be there. I dont have anything against people doing what they want just dont do it on my street we have little 5 and up that live here and where he is sitting is where the frazer trail runs. I think that is really stupid thing to do why not just wait till you get home. Baffels me I would love to have a job like that. Funny how those who would appreciate a company and what it has to offer never get hired and those who take it for granted always do. Would only take a sec to kill some one or serious injury and it would be a blemish on ups

Desired outcome: I would hate for him to loose his job he needs to respect his company though

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6:23 pm EST

UPS Additional charges: billable weight vs dimensional weight

Having sold an item on Ebay, I put in dimensions and weight which Ebay discounted 47%. A total of $18.95. They the later went into my checking account and took out $42.80 for shipping cost. When I filed a complaint through the BBB, Ebay replied, through email that UPS had calculated it Billable weight vs Dimensional weight and therefor UPS denied me a refund in the difference of cost. Ebay has nothing stating the Billable vs Dimensional weight on their shipping page. Ebay was the one who is at fault and they themselves have denied me a refund. They need to change their shipping page to keep sellers from suffering financial loss.

Desired outcome: Honor the shipping cost that they had when that item sold and refund the overcharges due to their site.

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12:10 pm EST

UPS lost Apple computer returned to Amazon

I ordered a lap top computer ORDER Number [protected] and returned it to Amazon.After one week, Amazon return site said they hadn't received it and the same thing after two weeks. Finally after some time, I called Amazon and they said they received the box, but there was nothing inside. Amazon did not report this until much later, so that I had no time to respond to this situation. The computer was lost maybe in transit or at Amazon . However, it is the fault of Amazon for not letting me know about this problem before my time to make a claim. It would be wise for Amazon at least to report to the customer that the item was not found in the box. Amazon has not responded to this problem even though I have all the documents related to this situation. This problem should be noted by Amazon, so other customers do not face the same situation Orlando Bracamonte

Desired outcome: Change the answer to customer from ITEM NOT RECEIVED TO : ITEM NOT RECEIVED < EMPTY BOX> Star investigation and refund customer for stolen or lost item.

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12:41 pm EST

UPS Misleading information

I had to pay custom fees for a package. I paid online and on the website was written that a payment proof would be enough for the driver to leave the package, but when the package arrived the driver refused to deliver, because it was applied on his system. I'm pissed off, because it's not encouriging to pay online, but delay payment or give money to the driver during this pandemic (when this has to be discouraged).

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3:41 pm EST

UPS Very much delay in delivery

My package tracking number is 1Z97626W0374507975.
As you see in the attached tracking details the package moved to Mesquite TX from Livonia, IL in about 4 days. That is fine. It is such a long distance. However from 12:03 AM on 2/25 it has been with Mesquite UPS facility. My house is just about 8 miles from this facility and today it is 3/1 2:30 PM and still it is not delivered.
On 2/27, it was loaded in the vehicle for delivery, but was not delivered. Today again it Out for delivery and I am not sure if it will be. The weather has been warm and nice for the last several days here. There are no slow storms to contend with. It is strange and awkward to see that you say it is due to weather.

Desired outcome: Improved delivery commitment.

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3:18 pm EST
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UPS Delivery

I was tracking my Amazon order. It stated that it would be delivered by UPS. So, I then saw on a specific date when it was going to arrive. On that day, at 6 something in the morning it arrived at the UPS site. That site is ONLY 20 MILES away from us. It then stated that it would be delivered by 8PM. That time came and went.

Now, the next day I went back to Amazon to track the order. Now, the updated delivery is up to 3 MORE DAYS to be delivered.

The UPS site which I have been to, is as I said 20 miles away.

Three more days for the item to go 20 MILES?

Give me a break. I also gave a complaint about this regarding Amazon.

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12:35 pm EST

UPS Over billed twelve hundred dollars

On Feb.10th. 2021 I was overcharged $1223.21 for a shipment that I had sent which was supposed to cost $217.00 the package was 30x16x16 in. in transit it was supposedly audited and was determined to be 77x31x27 in. which has the dimensions the size of a refrigerator ! How many refrigerators do you see UPS deliver rediculas. Trying to get the billing department to reverse charges they say there is nothing they can do? guess I will have to take it to the Better Business bureau / Social media?

Reference number [protected]

Desired outcome: refund

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6:20 pm EST

UPS Reckless driver

I saw this UPS driver on the road today. He was changing lane at full speed without turning signal or emergency signal. He turned around and cursing at people on the right of way. That is not how UPS should let their drivers run on the roads.

The truck license plate number is 1075700 or 1075708. He was on Watson Rd 63119 on 2/24/2021 at 4:47PM. There was a number 3 right behind his driver seat.

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7:34 am EST

UPS Employee at ups center Rolla MO.

Hello customer service,

Just to let you know Julie at ups in Rolla [protected] was not a pleasant person to deal with when I phoned around 800 am 2/23 to inquire about my package that was sent to me feb 10, and it was feb 23 several days late. I do understand with weather delays but I was tracking the package daily so I could leave my front gate to my property for your driver open for convenience as it's normally closed to help ensure the cattle stay where they are supposed to.

For about a week your tracking would say "out for delivery " today by 9pm only to reset and give me a weather delay on my computer screen when it got late in the day. The next day same thing "out for delivery ".

Then it said "loaded on a truck out for delivery " for 2 days so I called since I live on a private road to suggest another delivery location in A township where I could just pick it up.

I called on the 23rd at 600am and spoke with a very pleasant customer service rep and she said she would locate the package and call back in a half hour.

At 800 I called back since no one called and got Julie. I tried to explain to Julie that the package, coming from Arizona was almost 2 weeks into transit and suggested they drop it off at usps so I can get this over with and speaking with her she said in a sarcastic, surly tone and inflection, "I don't know what you want me to tell you". I replied "tell me when this package will be delivered so I can close my gate or drop it off in town". Then she tried to explain the logistics of the drivers out there and they may not make it today and would likely be tomorrow even though it was supposedly on a truck. So I left it at that.

15 minutes later the truck shows up but my package was not on the truck and he was stuck in my yard. He calls Julie on speaker phone and I hear her saying to the driver "I told the guy he wouldn't get the package till tomorrow ".

I could have walked away and let ups pay for a tow truck, but the driver was a nice guy,
So I pulled him out with my tractor.

I just felt compelled to let you know this employee, Julie was very unprofessional and rude. I think she would excel as a car insurance claims adjuster, NOT customer service.

This is the only time I have run across an abrasive employee at ups.
Thanks for your time.

Jim Ryan

Sent from my iPad

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2:12 pm EST
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UPS UPS Shipping I never received my package

I have been trying to deal with my package since Sept 2020. I went to the Louis Vuitton Store on 9/26/2020 and ordered a $1400 bag to be delivered to my house. The bag NEVER showed up. I have been contacting UPS and Louis Vuitton about this issue and they will not help me. UPS keeps telling me that the package was delivered but to WHO? WHO signed for this package when I stay alone and I've been waiting for my package and it never came. I kept opening a claim and the Driver which I was told is the manager kept closing my claim. I need to see proof of delivery because I never received anything! This driver/ manager needs to be investigated and fired for his wrong doing and I need my money or my $1400 item. Do I need to take UPS to small claims court? I need to see proof of delivery with MY SIGNAUTRE (Brandi Mosley) and my case needs to be reopened and better investigated. I do not have $1400 to be giving away for FREE!

Ups tracking: 1Z0955Y34297470908
Brandi Mosley

Louis Vuitton order: [protected]

Thanks
Brandi Mosley
510.927.7172

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11:35 pm EST

UPS ATTN: Register My Controller Please.

Hello I just noticed the UPS driver in my area in Palmdale, CA. He was parked on Ave S2 and 32nd
st. E. License Plate number# 528341N1
The driver was parked smoking weed in the UPS company truck and afterwords speeding through my neighborhood. please do a drug test on the driver or check him once he gets to warehouse and you'll find out. Also by tracking the vehicle and you'll see her delivered a package them stayed in truck smoking his weed right afterwords. Very unsafe being high while on the job, and especially driving.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Phone numbers

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