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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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S
3:19 pm EST

UPS delivery

i ordered a dog door that was scheduled for delivery on feb 19, tracking said it was on the truck for delivery before 8pm then at 9pm it said couldnt be delivered due to weather (clear roads) so now i have to hire someone to walk my dogs while im working in another state all week and if they do get around to doing there job i wont be here to get my 400 dollar package, hopefully porch pirates wont strike! I was also informed that i cant pick it up because they dont work weekends

Desired outcome: i want my package

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5:39 pm EST
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UPS Delivery

Hello
Apparently, even though my contact information is plainly on the shipping label your driver couldn't - or wouldn't - bother to contact me when they couldn't access the outside door of my building TODAY.
Delivery By UPS
Tracking ID: 1ZE6564F2039343091
Friday, 19 February
11:23 AM
Available for pickup
Edmonton, AB CA
11:10 AM
Delivery attempted
Edmonton, AB CA
8:39 AM
Out for delivery
Edmonton, AB CA
3:05 AM
Arrival Scan
Edmonton, AB CA

Since the cold weather snap and the problem with the homeless in this neighbourhood, the landlord has been leaving the outside door - which has no buzzer - locked.
EVERY other delivery service - except Purolator (. . . which my review is a good read . . . yours will follow :( ) will contact me so I can go out and open the outside door.

I am a disabled senior who depends on delivery services in the winter.

. . . not going to bother with your customer service. I have no doubt that would even annoy me more.

Desired outcome: MAKE AN EFFORT

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12:16 pm EST

UPS LTL delivery

Pro [protected].
Transit time is two days, but there is a liftgate delivery requirement. We called on Friday for an update on the delivery. We were told that the deliveryu would occur on Friday. No call and no show on Friday. I called today 2/15/21 and the shipment is in the area. However, snow storm pending and trucks were pulled from the road. Absolutely understandable for the safety of everyone.

However, no one has called to schedule the delivery which is required. Now you will call on Tuesday, as the scheduler is not in the office today. The delivery will not occur on Tuesday, and will slip to Wednesday or later. This is terrible, at least double the transit time excluding the snow day. I understand a one day delay in scheduling the appoint for a liftgate.

However, a delivery could have been set up for delivery on Monday or Tuesday if you would have planned ahead. Very poor management of the shipment.

Desired outcome: Delivery on Tuesday

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5:00 pm EST

UPS Our ups driver

On Feb 11th at approximately 12pm our UPS driver refused to take our load due to our COVID policy restroom users. He frequently has an attitude on this route and does not show professionalism to his required service. Our address is 19255 San Jose Ave, City of Industry, CA 91748. This person must be reprimanded and a formal complaint be issued.

This hinders our B2B relationship with Amazon. This will be reported to Amazon as well. We wish for a complaint number to be logged and for identification of this unacceptable behavior.

Desired outcome: Write up and manager resolution.

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3:45 pm EST

UPS Stolen Package

Tracking# 1EZ101R80348985287 I had an package which was deliver to a UPS facility on 2/2/21 in Easton, PA. Few days later received confirmation emails that my package was out for delivery on Thursday 2/4, Friday 2/5, Saturday 2/6, and Monday 2/8. Each email and notification I received showed the driver in my area stating expect my delivery soon. Let me first say the package was on a delivery truck for 5 days in my area and I was receiving notifications that I should expect my delivery soon with a time frame. The system also shows on the map of the delivery truck within my area each day and he never deliver my package. The package contain special edition sneakers I ordered from Nike in which I cannot re order them because it was a limited edition only. I made several complaints because I believe who ever was the delivery person stole my package. This type of behavior is unacceptable and it needs to be address to the extreme measures. Few months ago I have taken pictures of UPS delivery showing how my Nike packages has been tamper with and open sent photos to UPS all they can say they are sorry. It very strange that my package was on the truck since Feb 4th and few days later and now it disappear.

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1:38 pm EST
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UPS Mail box rental and owner

I went to this UPS Yesterday, Feb 10, 2021 to purchase a mailbox. The owner of the store finished with a mailbox customer and when finished he turned a spoke. I responded and stated I wanted to rent a mailbox, also. He replied "another one". I replied and I don't have one at the moment. He stated it would be a while and walked away. Approx 20 minutes later one of the counter employees asked if she could assist me. I stated I was waiting on the person who takes care of mail box sales. She went into the back area and came back a few minutes later and said "he doesn't have any small ones left" and asked if wanted that. I had no idea about any of the boxes or there cost. As it was evident he wasn't going to wait me I left.

This morning I went on line to find info on the mail boxes and found I could make an appointment, there were 4 available to today. I chose 1 PM.
I followed this up with a phone call. It was the same person and I told him we had been told that mail box purchases had to made in the morning hours as the "man who took care of that oloy worked mornings. He told that was not right and I confirmed my 1pm appointment. I arrived a 12:54pm with a completed application on my hand. He was standing behind the counter so I held up the application so he could see his 1pm appointment was there. He waited a few minutes came over to me and I handed him the application. He stated it's going to be a while. I stated I had a 1pm appointment and again he said "you are going to have to wait a while" I asked how long and he handed the application back to me and if you don't wait, too bad. I asked who was in charge and as he walked away responded "I own the place". I have used UPS to make and receive shipments from my now closed brick and mortar store for the past 14 years, I have used Parcel Pro, another 6 or 7 years. I have been treated in such a rude, unprofessional and uncaring manner. I chose this location for a mailbox aa it most convenient for me and business. I don't have to use UPS or this store if that's what UPS is coming to.

Desired outcome: Courteous and professional services that I have come to exoect from UPS and their companies,

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6:59 pm EST

UPS Service

Paid one day shipping, package has not yet arrived, it's been 3 days now.

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4:07 pm EST

UPS Sorry delivery, packages demolished

We have a business, Veterinary Clinic, not all of our deliveries are controlled substances, but some are. Today we got a delivery Tracking # 1Z7491544213497356, which was controlled substance not to be left at door. they came while we were on 1 hour lunch, left package at door. we have people come all of the time while we're at lunch. I've told the drivers this before. That's not the only complaint I have, when we do get packages they're almost always smashed/demolished and covered with at least 1 inch of dirt. we get other companies delivering out here and they are never covered in mud/dirt. I'm not surprised the drivers aren't conserned about the bad job they do, because UPS has it set up where you can't talk to a live person. they don't care about your business, so why should their drivers. This is not just about one time, this [censored] has gone on for years.

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12:21 pm EST

UPS Request pick-Up

Clive lewis
17 Stornwood Court, Brampton, Ontario, Canada, L6W 4H5 [protected]
[protected]@gmail.com.

On Jan 26,
Hi clive, you have a package coming today.
Scheduled Delivery Date: Tuesday 01/26/2021
Commit Time: 10:30 AM

Hi clive, your package has been delivered.

Delivery Date: Tuesday 01/26/2021
Delivery Time: 10:25 AM
Left At: Front door

I checked front door, NO Package !

half-hour later, doorbell rang, package was found, seems it was deliverd to the wrong address !

Call UPS office to pick-up, 1.31 pm, was told that pick up would be between 1.30 - 5 Pm. 5.30 pm no response from UPS for pick up. Called UPS was told that pick up would be right away !

Now Wed, 1/27/2021, still no pick up from UPS ! What kind of service is this ? Now I have wasted 2 whole days, lost $2000.00 in income !

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3:48 pm EST

UPS Drivers

Drivers are rude as hell... They park in front of my house all the time in a no parking at any time zone. When confronted by this they merely shrug and say 'it's ok were allowed to do that"... As far as I am aware only emergency services have the right to park anywhere, and only when appropriate.

In addition there is no way to email or contact them without 'signing up' to their system... It's almost like they know they suck and don't want to hear about it.

Desired outcome: For their drivers to obey the rules like everyone else has to

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6:41 pm EST

UPS Merchandise

UPS lost my merchandise and won't refund my belongings I don't recommend anyone to use this service. I have been on the phone several different times since November 23, 2020 I made my complaint in December and still hasn't been resolved spoken to representative at the representative and everyone keeps emailing me the same email that lead you to a dead end

Desired outcome: Replace items lost

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6:00 am EST

UPS Driver

We have a drop box by our mailbox that UPS to use! This package I just received was put on the porch floor that our dog got ahold of! Tracking #1Z 98R 51E [protected] the driver new not to go past the drop box! They are all to use the drop box! Thank you!

Desired outcome: Find out who the driver was and let them Know to please don’t let this happen again! Thank you

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5:36 pm EST

UPS The condition my package arrived in

Looks like someone tried to open my package or look inside of it from the bottom, as soon as it was dropped off we brought it inside so it wasn't sitting outside and no one else touched it outside of UPS. ?

Desired outcome: People to stopped trying to look in my packages and steal my items

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4:27 pm EST
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UPS Deliveries

UPS have a policy to beep the horn in the neighborhood when making a delivery to alert where there are dogs. Sets my dog off and I work 11p to 7a so I sleep during the day I'm a nurse so I need to sleep. Several neighbors have complained to the local UPS depot to stop beeping the horn and we were told it's their policy, I personally have asked the drivers to not do this. It's starting to affect my sleep and health. The driver now goes around the block several time just to beep the horn in front of our house. Just to make a delivery at a house he had passed by before, we have cameras at our house so they can't say that they don't do it. The driver today just drove up the opposite and beeped the horn again. I think it's harassment

Desired outcome: Stop beeping the horn anywhere.

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9:21 pm EST
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UPS delivery location

I have asked not to have packages dropped in a common area by garage. pure laziness!
your so called customer service is even more maddening. There is no fnone. go Fed e x

your phone number has 4 options. If it's not that you Are out of luck. No assistance. Today another package was left in same spot. maybe new driver but is lazy. nobody else leaves things there

Desired outcome: no more packages left at this spot. but.. happened again today

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9:04 am EDT
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UPS Call center

Customer service call center an employee answered phone for customer service and has a rooster making noise 4 times before I hung up. I informed him that when you work from home you must be in a quiet area. That I would be report him.

Desired outcome: He needs to be terminated

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9:00 pm EST
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UPS Delivery service

I had a package that required a signature so I took off the day it was suppose to arrive after checking several times through out the day it stated it was still suppose to arrive between 1030-215 at 150 after the ups driver dropped off a another package it stated the delivery had changed to Monday I called talked to several people at your customer 1 which did not even speak English so he immediately transferred to another no results it took 30 minutes to get through your crappy automated system your service is terrible I will never use your service again your customer service department is the worst I have every talked with

Desired outcome: Refund my shipping cost and apologize

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12:16 am EST
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UPS Website /Customer Service/Delivery in Phoenix, AZ

1. They never did what they promise to customer.

2. And the UPS website never did what customer has purchased over the website. And I never can find out where can I have a print receipt for what I order and purchased through the UPS portal.

3. They only read the terms and conditions and force the customer to listen.

4. They never help customer, and they only say, I have to go now. I submitted what YOU REQUEST. And it is very rude and irresponsible. And within the timeframe it never show up.

5. All they said is request customer to open Choice account. And nothing is for regular customer, but ask you to use it and recommend is for public.

6. People use 1 day to process online ordering, UPS has to wait for the package come and delayed at least 8 days to did the work and never follow up, and always aborted the request with no notice.

7. UPS like to choose which customer they think is important.

8. But I think all the customer should be treated the same.

9. They would not think of self practice on job, or change to a suitable job, but instead they give a hard time to customer which asked them a difficult and complicate question which they though but actually is the staff is more empathic, the question is asking for advice to buy UPS service.

AND THE LAST COMMANDS is the phone line recording for public should change, is outdated for long long time, is sounds like UPS employee benefit center. There is no help for customer.

Desired outcome: I have a missing package, I have to finish it like at least a lot of documents. [This package I tracked it everyday because is very important]

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7:20 pm EST

UPS Amazon return package pick-up

Contacted Amazon on December 25th about a gift return. Amazon, contacted UPS. UPS site says a return label was generated on the "25th." I have contacted Amazon about 10 times telling them it has not been picked up and it is January 5th now. Contacted UPS Customer Service about 6 times and keep getting the same response, operational problems, they are going to pick it up. I has not gotten picked up. I have until February 1st to get a refund from Amazon. This is crazy. Now, I have to contact UPS Customer Service yet again.

Desired outcome: Have my package picked up

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5:41 pm EST
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UPS Lost parcel

First time and last time I will ship with UPS. The parcel was sent to the US from Canada. They attempted to deliver it twice to the receiver who was not available at the time. As it was with the required signature, they didn't leave it on the porch. Good? Nope! Instead, they "lost" it somewhere between the UPS facility and the receiver address. I hope the UPS employee who kept it for themself is enjoying it. As it had no insurance, they are safe! You guys deserve to close your doors. You are the most dishonest carriers out there. And your customer service? No words can describe their s****y service!

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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UPS contacts

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

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