Unlimited Vacation Club
Reviews and Complaints

On Feb 23, 2023 we purchased a Pearl Package at Dreams resort in Huatulco, MX. We were given first visit incentives for 2 premier weeks that were IMMEDIATELY ACCESSIBLE upon signing the contract. We were also given 4 RCI bonus weeks for $299 valid for 2 years. We paid a down payment of $3,875.00USD of the contract and have paid monthly amounts ever since. We were clearly told that we had 2 weeks of premier nights available to us IMMEDIATELY upon signing as an incentive gift to sign there and then (I have this in writing).

7 months later I went to book/use 7 of our premier nights and am told that we have to pay out the remainder of our contract $6500+ if I want to access the 14 premier nights.

I understand how the regular premier nights work on a regular basis. However, these 14 premier nights were given to us to use immediately as stated in our contract. I want UVC to honor their contract and what was promised upon signing. Please see my contract attached.

We got duped at Dreams Cozumel. I don’t know how much money we have spent in total, but I have yet gotten and “free” anything. We made a huge downpayment, and spend $400 per month for this membership. We also spent $4000 + on Unlimited Lifestyle, and another $2000 + for RCI crap. We have been promised everything from free resort weeks, free cruises, free airfare, free car rentals, etc. However, when trying to use any of these things we were not allowed because of the time of the year, or we have to pay fees as our free week is only the “base” amount, and the fees end up costing as much as if I booked not using my “free” week. The rates continue to go up for no reason. I am out over $10,000, and have got nothing for it. And now the free weeks I was guaranteed are not available till I pay in full, or upgrade to the next level which costs more money. I am so beyond done. I want to sue the rntire corporation and every individual that works there plus all the resorts.

I have been a member of Unlimited Vacation Club for several years and have hosted and traveled to several countrys. We went with 3 other couples to Cobo and were treated very well. We have been to 2 other resorts and felt treated very well. We brought another couple to this resort in Sint Maarten and had our trip crushed. From check in to check out I could begin to tell you that this is not a Secrets. Most of the resturants were not open, the food left much to be desired - when you had a problem with door locks ect. I took a miracle to get something fixed. It was not a pleasant experiance that we had at other Secrets - no app for anything and they were mostly rude. Sorry for the bad review but this vacation was a bust. I am not happy.

During my visit last August to Secrets Riveria Maya, I was coerced into signing a 5-year contract for a vacation club under the influence. I had my daughter with me. who is a minor and the fast-talking salespeople promised me a deluxe suite and other massive discounts that would pay for itself within the five years. They charged me $900 and $176 per month afterwards. I am a single parent and suffer from medical impairments. I can't continue paying the membership, I tried talking to the company without success. I can't use the membership and the fees are piling up. I have not made any payments this month and won't be able to. I need to speak to someone to end this nightmare. I have four years left on this membership and I hope that we can terminate the contract because I am not in a financial position to pay for false promises. Please help!

In March 2022 while vacationing at breathless, I was approached to join a sales conference where alcohol and other gifts were provided while listening to the sales pitch. I was the sold on this so called advantageous program that would afford me in essence so little.

The cost was 9200 USD and I made a down payment 2300 and then was being charged about 250$ per month at 9percent interest rate.

I called to cancel considering I never used it because ultimately it affords very little value. However, to cancel I would need to pay 4600 us dollars dollars, half of the total amoubt, despite not having used it ever. Or I could transfer it (no one wants it) or they will lower my interest rate, stop the payment till January and offer me a couple nights free.

I would instead like to have at least half my money back

I was over charged on the initial contract. Oscar said he would charge $25 per month on my AMR account only to find he had been charging and double charging the account for months, times $77 ×2 per month. As well as my husband's account. When I discovered it, I called and his way of covering it up was more lies made to deceive me out of even more funds. The number of caused a last minute interruption in Vacation plans be cut short and cancellation of my husband's birthday celebration on his birthday by children and grandchildren who had traveled from Washington DC area to Saint Petersburg Florida. I never said Orlando from my mouth nor knowing agreed with Orlando statements. This is a technical whitewash on your company's part that has inserted technical yeses where there were none by the customer. I would *** never recommend such to anyone and will seek legal ramifications. Seeing his lying cost almost one thousand dollars out of pocket expenses after lying to cover-up his inability to fulfill his promises. Afterwards in the cancellation process Oscar, the customer support agent, and Oscar's management team promised a return of my $209 down-payment in lieu of the breach of contract that would be back in account in7-10 business days, only to be followed up with another lie given to finance by none other than Oscar.

One of the worst scams they do for…

One of the worst scams they do for travelers, especially from the USA. They start tricking you starting at the airport by attracting tourists by selling excursions tickets giving 75% off compared to the resort rates. In return, they will ask you to attend meetings at some resorts. They say, "We are showing you our resort tour just to show how exclusive it is and you can refer your friends". They will ask you to pay by cash for the excursion tour and the tickets will be given only after you finish touring their resort. They promise it will take only 1.5 hrs for the breakfast and the entire tour of the resort. Once you go to the resort, they will take pictures of your driver's license and provide free breakfast. They will take you to the meeting hall where they sell the unlimited vacation package membership. They pressurize you and give you the best rate so you will be tempted to put down payment and they give 4 weeks of free vacation in any of the Hyatt resorts. The two guys who pressurized and sold the product were, Diego and Oscar. Once you sign the contract they will give you all the excursion tickets and they ask you to immediately to leave the resort where you are staying. They also warn you not to say anyone the reason for leaving the resort. Diego and Oscar came personally in their car to pick up from our resort and dropped us in the Secrets resort. They promised us that we are on of the best customers they had and gave us a completely free stay. They promised that it's a completely free stay and their intention is to keep us happy. After the vacation, we got to know through this website it was a complete scam. We called immediately to cancel the membership. They agreed to close the membership and took closer to $3000 of our money which we put as the down payment for the membership. They refused to give back stating it was the closing cost money and will not be returned. We lost so much money on this trip. I am writing this painfully just to create awareness. I am planning to file a dispute against this issue and I am hoping will get my money back. The worst part is I went on this vacation to Los Cabos to create lifelong memories but now when I think of that place and its people it's disgusting to know how cheap and criminal-minded they are. Please stay away from this Unlimited vacation club. Hyatt is one of the most reputable hotels and they are spoiling their name. Please be cautious about this whole scam and this has to be stopped at any cost.

Don't cheat innocent people's hard earn money.

Unlimited Vacation Club released our personal information and we have contacted them regarding this and we are still receiving calls from companies that want to purchase our membership, these are scams they tell us that we need to pay the Mexican taxes in order to proceed with the sale. they Send a contract and it all looks very real. We are contacting a lawyer as we want a refund for our membership from UVC. They do not protect their customers from this type of fraud, The companies that get our names know how many days we have how many free weeks and that we are Silver Members.

plus they have our contact information, we have contacted UVC and nothing is being done. We paid good money and yes we have gone to the Dreams chain but it is disappointing and on top of that even if you are already a member they are still trying to up sell you and get your to make further purchases. We are done with visiting the Dreams, Secrets, Zoetry, chains due to this. They do not look after their members. We lodged a complaint though them regarding an outfit called Hollywood Management that solicited us and nothing has been done, now we have Magnificent Realty calling to make the purchases. We are able to supply emails and supporting documents from these fraudulent companies by email only we will not enter on this site. We are not paying any membership fees until this is dealt with.

Michelle Neigel

[protected]@gmail.com

We were on vacation in the Dominican Republic and ended up signing up for RCI Hilton Grand Vacations. We paid the fee in full by credit card. Ever since then, Unlimited Vacation Club keeps calling and emailing that our 'membership fee' is due, or overdue. Or they call to remind me to "register" with the club. These representatives have tried (without success) to confuse us by saying we have already paid for 2 years of our membership and this is just a renewal. When I tell them that I did not register for this option when we signed up with RCI, they stated that it was free and included. Turns out, it isn't the same at all. Our RCI membership is mostly for resorts in the Carribean. Unlimited Vacation Club is trying to have us purchase THEIR additional membership so we can have those same resort benefits around the world. I have told them over and over on the phone that we are not interested and to stop calling. They are very pushy. I can't seem to get off their calling list and they send multiple emails per week stating I have a "late payment". This is all untrue and a clear ploy to trick people into thinking they need to pay these statements.