Unlimited Vacation Club

When we signed we were told after completion of final payment we would receive 2 free weeks now they are not honoring that because that is not what our contract says. We feel we were told this just to get us to sign.
Now our VIP weeks are expiring(haven't committed to book with all the Covis restritions) and I was told after the expriration they would extend it 3 more months and you refuse to give me this statement in writing.
I was burnt once and feel when that day comes you'll say it's not in writing. All I want is this stated in writing.
We are totally regreting signing up with you and I feel i will need to report you to the better business and other reviews because you do not follow thru with your promises.
I just had someone I know going to one of your resort and said if they approach you about this RUN!
I would never refer someone to sign up.

I booked the wrong hotel through UVC and asked for a refund in order to book another one that they offer within a few minutes. They stated that the refund would be no problem and returned to me — and I continued to book the vacation our family wanted.

After about a month we never received the refund for almost 1, 000 dollars and continued to contact them. We were forced to ask for a chargeback through our bank. This got UVC's attention and they blocked our account prior to the vacation until we would cancel the chargeback and provide proof it was cancelled. The chargeback was cancelled with the bank (big mistake) and proof was provided to UVC for the cancellation. The following day after receipt of the cancellation UVC ‘accepted the chargeback' and ‘no longer has the money'. Poor business practice to accept it after confirming it was cancelled and no longer existed. We were told it would take up to a month for the refund to process. Several months later and ‘it's with the bank'. Bank has confirmed it surely is not.

Do not trust them with your money. Ever

Sept of 2020 when attending sons wedding we where sold 2 weeks every year for the next 15 years. Cost $10, 000. Client number DI1-002900. Now we are told we only that we only get 14 days the 1st year and that the following years are at 25% discount. Trying to get thru to a supervisor is impossible. Waited on hold for 45 minutes only to be disconnected. Called back and was told a supervisor would call us, Never happened.

Joined in December 2021
Went to presentation
Did not want 20 years because we are in our 60s, so offered 10 years, sales implied we would still get the all benefits
Promised
-preferred status
-room up grade
-VIP status
- all resorts
- use free week anywhere, not 2 days for 1 at special resorts
-booked family vacation August 20-27 at Now Sapphire
- not given preferred status
- vacation club employees no help and just plain rude
-no room upgrade
-went to Dreams Jade to meet with unlimited vacation club personnel
- spent 1/2 day of our vacation to hear it's not in your contract, no resolution
- my husband and I agree that we have been victims of fraudulent sales tactics
-Shown and promised perks that we didn't receive

My sister and I signed up for the Vacation club while vacationing in Cancun, May 2021, and it was too good to be true, we were told for $499.00 a room for a couple. Would be able to stay at the resort and have up to eight rooms, which was a LIE, we paid $1100.00 down, and $120.00 a month for five years. When we called to book, they said it's not true we would have to pay $2200.00 for unlimited, we could have called Apple vacations and got this same amount. This is such a scam I am a single mother of three and my sister is a single mother of two, and you guys will take someone money like this, we have children and all we wanted was to show our kids culture and see other countries, sham on Vacation Club, that you would take people money like this!

I will say that I am not happy with UVC and my next question is how to sell it. Every since we bought it we have now been approached numerous times to sell. Currently I am dealing with a company named HOPATO and they are offering to buy us out. Can anyone tell me about your experience selling a UVC membership? Will UVC buy memberships back, seems like a good option to me?

Thanks You!

We signed up on 7/27/21 at the beginning of our vacation. We haven't been one one in 12 years. We were live bait in hindsight. Long story short. We didn't get a copy of our contract when we left, it was only after we got back home in the states I was able to find a way to screen shot the document. We realized it wasn't for us. It was 1 week after signing. I immediately started the process of canceling. Certified letter and all the emails I could send too and phone calls. Now 2 weeks later I receive an email saying they will cancel but will not refund the 11k we put down ( half down). I will be recontacting profeco and my attorney and a list of. Other ppl as well. I kindly ask you to refund our credit cards or at the very least start a conversation with me while I'm the one you are dealing with.
Regards, Sheila b.

We signed on with UVC in April 2021. We were promised by the seller 14 premier ‘free' nights at their all inclusive resorts. When moving forward to book a trip using our premier nights we learned there were only 7 nights in our account. We contacted UVC with our question/concern. They quickly responded to us indicating the contract we signed showed only 7 nights. I explained we have the hand written note from the seller, Rick Carlsen, Dreams Resort, Cabo San Lucas, promising the 14 nights. We signed so many papers the day we joined, we didn't catch the detail the paperwork only indicated 7 nights. Had we caught that we would have raised the question on the spot. See attached. We were told that our concern was being escalated to a Supervisor and we would hear back in a couple days. That was over a week ago.
Our other complaint is that Rick Carlsen told us that he came with the deal. We could contact him at any time for assistance and/or questions. He's promised to schedule a Zoom or FaceTime call with us to go over the RCI process. He does not get back to us.

Keep getting run around, tired of it. Rci partner has never heard of me. Noone will explain my membership to me.

When we purchased our plan, it included premier nights. We had 5 remaining this year and yet they canceled them without any notice to us, stating they had "expired". Apparently there was an expiration date for those nights (even though we fully paid for them). Due to the pandemic, we were not able to travel for the past 18 months, making it impossible to use our remaining nights. yet they canceled our remaining nights with no notice. I called Customer service and they said there is nothing they could do. We are requesting to have a 12 month extension on our premiere nights due to the circumstances of not being able to travel.

My husband and I signed up while on our honeymoon at Secrets Cap Cana which was a beautiful resort. They tried first to sell us on a 20+ year commitment costing 6 figures, but we weren't ready to make that kind of commitment after only staying at one resort.

We instead signed up for a 5-year package and still spent thousands, but we were assured we would get VIP service, free upgrades, use of the preferred club benefits etc. Well thankfully we didn't commit to 20 years because we basically paid thousands of dollars for 7 free nights which would have cost far less to just pay for ourselves. The next time we stayed at a resort, we did a family trip to Now Sapphire in Mexico. It was a terrible experience from check-in to check out.

Nothing was as promised, my family did not have connecting rooms as promised, we weren't even in the same buildings. When we complained, they did nothing. I did not get early check in, I did not get a room upgrade, I did not get preferred club benefits and the biggest excuse was I didn't choose a high enough plan. My AC was broken, and I complained 3 nights in a row, maintenance would literally come in and bang on a few things then leave, by the third complaint they brought me in some garbage rickety old fan.

I had an infant, and we slept in a humid, hot room because they refused to change our rooms. This is all during COVID when they were supposedly only operating at 60% capacity, yet they didn't have a room to move me to with working AC, an upgraded room, or a building that could accommodate the 3 rooms my family booked to be together. UVC membership gets you nothing. Its BS.

I spoke to a man at dinner that said he just does the presentation every time he goes and never signs up and gets the benefits.

He was getting upgraded to a swim up room for sitting through their sales pitch, while I was getting nothing because they already have my money. Absolute scam and not worth it.

User's recommendation: RUN! DO NOT BUY INTO THIS PROGRAM!

This is the worst nightmare. I purchased AMResort, and was up sold to the Lifestyle collections. Been a member since 2018. I called Lifestyle collections today trying to figure out how to use my "$3700" savings credit, turns out it was bunch of nothing. I was redirected to a membership sales person by the name of Ricardo, I asked him about the benefits, and the way he spoke to me was so condescending, treating me like an imbecile on the phone that I had to end the conversation. The funny thing was, Ricardo send me a "cancellation" letter without any discussion with me after I hung up. Might as well, what a total waste of money. I paid couple thousand dollars initially and now a $29 monthly that lock me in until 12/22/ 2023 for absolutely nothing! Get this, I only took a cruise trip bit only got a "$160 discount" since 2018, yet I payed few thousand dollars upfront and now monthly $29. Do the math! That cruse travel still costed me $2400, so exactly what was the benefit here?!

Also, turns out "$3700 savings credit" only applies to hotel, cruise, resort, rental, no airfare, and with bunch other restrictions that goes further as it does not apply to Mexico and Caribbean because that's AMResorts territory. Long story short, whatever they are offering you at a discount rate, basically are just "discount" rate for each purchase (up to "60%", but you get the same or better discounts by going on to Expedia, or any travel agency without upfront membership enrollment fees and a $29 monthly fee.

The only reason I was even introduced to the LifeStyle collections were by the AMResort that had given me "certificates" at the lifestyle collection to sell me the pearl membership package! Which I never got to use these certificates because they all expired! But when you talk to AMResort and LifeStyle Collections both under the Unlimited vacation club after you got sucker into buying the memberships, they will act like they know nothing of each other's organization. Anyway, the bottomline is that they tag team to sell you air! Total SCAM!

Everything about the Unlimited Vacation Club is a total scam! It's a hogwash club that offer you "discount" Travels that you can easily book through Expedia or travel agencies without a "membership" down payment and fee! DO NOT buy into this scam!

***WARNING***
My most sincere advice to anyone traveling to any of the AM Resorts. The company flat out lies to get you to sign up for a membership that doesn't deliver what it promises. When you are at a beautiful resort, of course the promise of huge savings to return sounds great! Unfortunately, there are no savings to be had. Do yourself a favor, and just read a few BBB reviews on Unlimited Vacation Club (https://www.bbb.org/us/fl/miami/profile/travel-club/unlimited-vacation-club-0633-90110796/customer-reviews) before you go!

Bonjour, Client UVC depuis 2012, très content, nous pensons être face a une tentative d'escroquerie.
Une société espagnole veut nous racheter notre contrat, agissant pour le compte d'un grand groupe américain qui veut faire une OPA car la chaine d'hotels AMResorts serait au bord de la faillit, .
Voici le mandat qu'ils nous demandent de signer :

MANDAT DE VENTE ET DE PROCURATION
Nous soussignes Monsieur XXXXXXXXXXXX et Madame XXXXXXXXXXXX, domicilies pour la presente XXXXXXXXXXXXXXXXXXXXXXXXXXFrance,
mandatons par la presente la societe Resort Advantage Spain SL, domiciliee a Madrid, Paseo de la Castellana 143, 28046 Espagne et enregistree sous le numero : B82778374, comme representant legal et les mandatons pour la mise en vente de notre contrat UVC numero :
XXXXXXX.au prix minimum de $XX, XXX.XX USD (En lettres), et donnons procuration aux
avocats designes par leurs soins pour nous representer auprès de toutes les juridictions pour le
transfert, la vente, les actes, et diverses certifications nécessaires jusqu'à la signature de l'ecriture
notariee consacrant la vente de notre adhesion XXXXX numero XXXXXXXX valide jusqu'au
XXXXXXXX .
Une provision d'honoraires de $4.995, 00 USD HT, soit 4.231, 02 Euro HT, couvrant les frais de
notaire, de representation, de due diligence, d'apostille, et de traduction certifiee est payee a Resort
Advantage Spain SL.a la signature du present mandat de representation et procuration, laquelle
provision sera remboursee par la partie acheteur a conclusion de la transaction.
Il est exceptionnellement entendu que le vendeur paiera a la signature des presentes une provision
d'honoraires de 1.200, 00 HT, soit 1.440, 00 Euro TTC et le solde sera paye le XXXXXX a
confirmation de l'ouverture du compte sequestre par le notaire et du depot des $XX, XXXX.XX
USD, plus le remboursement de l'avance d'honoraires integrale de $4, 995, 00 USD HT.
Il est entendu que l'acheteur paiera l'integralite des cotisations annuelles au Club non payees.
Ce mandat est donne en exclusivite pour une duree de 90 jours et le vendeur s'interdit de
négocier le present contrat jusqu'à sa conclusion sans quoi il s'exposerait a une compensation
pénale de $XXXXXX USD.
Nous nous engageons a payer a Resort Advantage Spain SL.une commission de 10% a la conclusion
de la vente et a la confirmation du virement a notre compte.
Fait et signé le :
Pour faire et valoir ce que de droit
A :
Faire précéder la signature du mandant par la mention manuscrite "bon pour mandat et
procuration"

We had a reservation fro Feb 18, 2020 at Secrets St Martin. They canceled the reservation because the reconstruction from the hurricane damage was not complete. We were redirected to the DR but had to pay another airline fee. We were promised a reimbursement of this charge. We submitted all of the paperwork for a $1, 390.90 refund. Now it is 1 1/2 years later and they still acknowledge they owe us but have not paid. How long do you have to wait?

Warning! Beware! Impression black members being treated unfairly and held hostage by unlimited vacation club unethical contract practices!
We have been loyal UVC members since 2015. Over these last 6 years, we have upgraded and are now Impressions Black members.
On our last visit to Secrets the Vine location, we were approached for yet another upgrade. If you have been through an update presentation, you know how overwhelming and aggressive those meetings can be. There is currently no higher upgrade than Impressions Black, however, were promised more weeks, etc. and updated again.
Once we returned home and had a chance to review the paperwork, we realized that they actually took privileges away from us. We immediately emailed the sales reps indicating we wanted to cancel the upgrade and go back to the contract we previously had. They agreed to review and responded that the old contract was now "gone". We did not accept that response and asked again to have the new contract cancelled and reinstate the previous contract. Their response was they were discussing in their next day meeting and would let us know what they could do to assist us. No response since that message, even though we have reached out to them again.
After much research on experiences from others whom have also been taken advantage of, we feel we need to warn members and potential members of the unethical practices of Unlimited Vacation club. Anything that was negotiated and promised in previous contracts is sneakily removed when you upgrade. Example: resorts that were 1 for 1 when you sign a contract are supposed to remain 1 for 1. That was removed from our contract. Most new UVC resorts, even though they may start out as 1 for 1 will become 2 for 1 and some 3 for 1. This means you will have to redeem 2 or 3 of your VIP weeks to allow you only 1 week at a resort.
What can be done: Start by filing a complaint with PROFECO. https://qroo.us/2019/01/07/mexico-how-to-report-a-consumer-violation-to-profeco/
Warn others by sharing your experiences via social media. Trip Advisor, Facebook, Twitter, etc.

I've been a member for over 10 years. While blocking off rooms for a bachelor party, the exact three rooms were taken and sold to someone else. I could not be told if they were even members. I've never been late on a payment or renewal fee, but after this experience I decided not to pay the renewal fee. When I called to book transportation for my fiancée's bachelorette party, I was told I had to first pay the renewal fee.

I explained the issue and was told to bad. Had to pay the renewal fee. This is how they treat members. DO NOT BECOME A MEMBER!

This company has gone dow hill.

I have recently signed up for the vacation package.

My contract number is SN1 001821.

During the presentation of the package and the benefits offered for signing up I was told explicitly by the sales representative and shown the prices I could expect to pay for future visits. The prices shown were around $750 for a seven day visit to the same resort and room as compared to the $2500 that I had paid for my five night stay. When asked about rate and price changes I was told that they only would increase by 3 to 5%a year from the quoted $750. Plus additional benefits and cost savings for signing up.

Upon receiving my account info after getting home and looking up information to book my next vacation I was shocked and abhorred to discover that the rates I was seeing were no where near the quoted rates and called immediately to the customer service line to cancel my contract and obtain a refund of funds paid due to fraudulent misrepresentation of this program. The rates online were around $2000, which is not a real savings once combined with the cost of the program.

I signed up for this on May 27, 2021, received my account information on June 4 and called on June 5.

Additionally, after talking to a very rude and stress inducing Quality Assurance Fabiola Enríquez C. I feel I was treated and talked to in a way to induce anger and was talked to like I'm am idiot for failure to realize I was being lied to purposefully by their sales representative.

In early April 2021 we visited Secrets Cap Cana, which is a beautiful resort. We attended the sales presentation to see about purchasing a membership. We purchased a membership and then discovered that many things were left out of the presentation that would certainly have affected our decision in purchasing it. Nowhere in the presentation was the "2 for 1" mentioned. This restriction forces you to use 2 nights of benefits to purchase one night at the resort. In addition, there was no mention of the yearly renewal fees that many of the associated partners charge to access their "additional benefits."

There is zero communication from their "Quality Assurance" department. When you try to call them directly, using two phone numbers given to me by their sales department, the phone rings for 4 minutes and then cuts off. I made numerous attempts at this. I have called their support team no less than 15 times to schedule a call with their QA Department but never received the call at the time that was scheduled.

This whole ordeal is a joke and I am looking for a full refund of the $5, 000 we paid up front. I have not used any of the benefits or returned to any resort so UVC is not out a penny.

My contract number is SN1-001687

This company is such a scam and unethical. My wife and I planned a cruise through uvclifestylecollection through Carnival Cruise Line. We went to cancel 7 months before the cruise and they said we forfeit our whole sum of $635 due to cancelling. On Carnival Cruise line it states that cancels before 91 days their is no penalty, but under uvclifestylecollection they have a no refund policy. Please never use this travel agency!