United Airlines — Rude and Abusive Flight Attendants
This is what happened on the flight
I am writing to complain about a specific flight attendant her name is Emina Salcinovic on flight CO 1624 N,
Me and my girlfriend where flying back from Houston to Mexico City, After the plane took off, half and hour in to the flight, me and my girlfriend decided to go to the batroom because she wasnt feeling well. WE walked from seats 12E and 12F to the back of the plane to go to the bathroom, as we were getting there the cart with the food was about to leave the back, we were orderded in a very agresive and rude manner to go back to our seats, I commented to them that we would but there was no need to be mean and rude about it, when the passed our seats we went to the back of the plane again and used the bathroom, i left the batroom no problem, but my girlfriend got stuck with the cart, since they were rude, she decided to wait till they passed again and took a seat in one of the attendants seats since she was feeling sick. When the attendant found her she was told she was breaking a flight regulation in a horrible way, she apologised and went back to her seat, after that Mrs. Salcinovic came to our seats and in a horrible way asked for our names, we gave them to her and she wrote them down in a menacing manner. When Mrs. Salcinovic came to our seat to hand the immigration form she said the following:
Spanish or American?
Is there only two types of passengers on your flights, This was a flight to Mexico, there are many types of passengers, If she meant English or Spanish, she should have said that. The comment she made implied that all spanish speaking people are the same.
Just like she assumed we should know the flight security measures, I assume she should know that people canor would take offence to that.
When we arrived in mexico there was police waiting for us at the exit of the plane, like we were criminals, making us look like criminals to the rest of the flight and crew,
It was never said at any point of the flight that could not be done, and since my girlfriend was feeling sick we think it would of been an educated desicion to ask her if there was something wrong instead of making us feel like criminals and getting the police involved.
We did nothing wrong according to the instruccions given to us in the plane, Our responsability as clients is to pay for our tickets and behave on the flight, and WE did, the flight attendants job is to make sure everything runs smooth on the flight and care for the wellbeing of everyone in the plane, She did not, not only did she ignore us on the flight by not offering us something to drink and or eat, but offered the passenger next to us and ignored us. And ofcourse the fact that she was rude and mean to one of the passengers who was not feeling well on the flight.
Treating your passengers as criminals is not the right way to operate a flight. Your flights are not cheap and WE as much as the other passengers on your airline deserve to be treated well.