U-Haul International

2727 N Central Ave, Phoenix, AZ, 85004, US
Fri 8:00 am - 5:00 pm Working Hours
Mon:8:00 am - 5:00 pm
Tue:8:00 am - 5:00 pm
Wed:8:00 am - 5:00 pm
Thu:8:00 am - 5:00 pm
Fri:8:00 am - 5:00 pm

Reviews and Complaints

U-Haul InternationalUnnecessary charge

On September 8, 2020, I rented a truck from a U-Haul dealer. I returned the truck that same evening. I was not told about a $20.00 charge for returning the truck after hours unless I used my mobile phone to sign the truck in. I did not have my mobile phone with me. All the dealer had to do was open a lock box and remove the key, as I paid for the truck earlier. There is no good reason to charge this amount, except to get additional income on their part. I want a refund of my $20.00.

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