The complaint has been investigated and
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Resolved Partnered With U-haulflawed review system do not trust it!

I received from my review email from a partner Of U-Haul for moving help & labor for "Carolina Moving Labor Company" of Charelston SC so I could leave a review for this lame company. Well I posted a bad review & guess what it did not show up on the moving help website for these cracker jack truck loaders.

You want to know why?? The company changed their name to "The Moving Crew" after I complained to the manager and said I was going to post a bad review and his answer in a cocky voice was I quote "blog all you want to honey" . So here I am!

I called Moving Help a partner with U-Haul and was told the bad review will still be on "Carolina Moving Labor Company's" record but will not show up n the "Carolina Moving Labor Company" review page which is currently still up & running even because of a so called name change. I was also told by Moving Help that all the company's featured on their website any business can change their name at anytime for any reason.

I said this is a flawed review system I hired Carolina Moving Labor Company" because they were at the top of the page as top rated with nearly 100% good reviews. So there is no way to knowing if you hired responsible labor help because if you complain to the offending company they just change their name at will. Because of this loophole people are being scammed by Moving Help a partner with U-Haul into thinking the review system is on the up & up.

By the way compare the photos of my packed truck & furniture at to the photos on Carolina Moving Labor of Charleston SC advertisement at

Note none of my Antiques nor any of my furniture was shrink wrapped and their neat & orderly photo of a packed organized truck compared to how they loaded my truck for a 900 mile trip.


  • Bu
    Burned in SC Jul 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    U-Haul has always sucked, unless you have a friend working there.

    0 Votes
  • Im
    IMS Richmond Sep 03, 2011
    This comment was posted by
    a verified customer
    Verified customer is a 100% joke. Anyone who has internet access can get onto and provide "moving services" through them. They perform no type of background check or any other check for sercurity. You never know who will be entering your home to assist you with your belongings. Trust me when I say pay the little bit of extra money to hire a real moving company.

    -1 Votes
  • Cw
    CWS805 May 03, 2015
    This comment was posted by
    a verified customer
    Verified customer

    We ordered loading help through U-Haul. Our house had already been moved and we had only 12 items left in an empty house. The house is on flat ground 15 feet from the street with no stairs. We ordered a fifteen foot truck to make the loading easy. A ten foot truck or an 8 foot trailer would have sufficed. The Moving help ordered through U-Haul. The website states Powered by U-Haul. The U Haul site does talk about using them for a "safe" move. This was not the case.

    The helpers showed up almost a full three hours late. No notice no call. Just late. This puts us three hours behind schedule on a 8 hour trip. They took 2.5 hours to load 12 items. The professional movers loaded half the house in two hours. The men on site then demanded an extra hours pay in cash. When my daughter, who was alone at the house, refused, they threaten her with physical harm and got within inches of her face. She ran inside and locked the door until they left.

    I called U-Haul customer service. Can't help this is not U-Haul. But wait I ordered it on a U-Haul site. The site says, powered by U-Haul. But U-HAUL ACCEPTS NO RESPONSIBILITY FOR THESE ACTIONS! Called regional center. Nothing U-Haul can do. Tried to call Moving help. No numbers. Used Moving Help Chat. Sorry call the police. Sorry no refunds.

    Horrible awful people fronted by U-Haul. For shame!

    0 Votes
  • Bg
    BGgirl Jul 16, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I hired MASIO FREEMAN at East Atlanta Moving Labor Services through the website (powered and referred by Uhaul), and it was a horrible experience. The owner told me the movers were experienced; -but they were not. Two young kids 'claiming to have 4 years of experience' packed the trailer light in front, heavy in the back. So heavy - the tires were flatted. At 35mph the trailer fish tailed so bad I almost crashed. In order to get to my house closing in another state, I had to park the trailer at a Uhaul lot and leave it for 5 days, pay extra charges for the days, hire men to unload it, pay for a storage unit, hire more people to re-pack again so that I could move. Over $400 out of pocket and two weeks of delay getting my things moved out of state. I called the owner Masio Freeman that morning and told him what had happened. His reply "we are not responsible". I filed a complaint /resolution request with You can't call them, you submit a request for resolution - and the owner replies. There is no customer service from and it became quickly obvious that the owner of the moving company knows how the system works. After corresponding 3 times, the site ask "is this matter resolved click YES or NO". If you click NO then a box comes up saying "once you close this complaint it is considered to be resolved". I went back and clicked NOT RESOLVED again - and the site is a dead end with the same remark forcing you to either close the case as resolved, or closing it for you if you don't reply - and the site does not allow you to reply. What a JOKE. No calls allowed and there is NO comment added anywhere on the site to alert others that this company is a scam. I sent a request to speak to someone at Moving Help and the email was rejected. Realizing I had been ripped off by both companies, I called American Express (who does offer customer service), and filed a claim against the charge because I did not receive the services I paid for. Next time, I'll hire a professional moving company and/or look for deals through GroupOn. If you're not satisfied with the service or a deal from GroupOn, they make it right.

    0 Votes

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