The complaint has been investigated and
resolved to the customer's satisfaction
TXUincentives to not switch deceptive

June 2, 2009, I contacted TXU as I was preparing to switch to a provider with a lower rate of 10.5. At that time TX offered to lower my rate to 13.9 and waive the cancellation fee
provided I agreed to extend the length of my contract by two years. I agreed to those terms. They did not honor that agreement. They do NOT dispute the fact that
the spoke with me on June 2 and that the representative offered me those terms. Shelly, in the Corporate office of Priority Escalations(would not give me either a last name nor an extension)
stated that the representative was not authorized to offer me those terms. Shelly did locate the recording of the transaction. TXU is using VERY deceptive techniques to LURE their customers into NOT switching then NOT homoring the terms offered simply by stating that the representative was not authorized. In the meantime, I am forced to pay the higher rate for the previous month of June and until I am finally able to make the switch. I did switch today and filed a complaint with the PUC


  • Ke
    Kellidsellers Oct 16, 2009

    You don't have to call TXU to switch your provider. Simply choose the one you'd like to switch to, and call them. They take care of everything. You never even have to talk to TXU (or whoever your current provider is). Nothing will change for you, except that your bill comes from a different company, and it will be for less money (in most cases). Atleast with Ambit Energy it will be. We offer competitive rates, travel reward points, and a FREE travel voucher (2 night hotel stay) just for trying our service. Plus, through our customer referral program you can earn FREE energy, not just one month, but every single month for as long as you are a customer (just by referring 15 people, one time). There is no cost to switch, so call me today @ [protected], or just go to: and sign up for service. We also have a fantastic business opportunity for those who would like to help people save money on their energy bills. You can see this presentation @

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