TXU is the most crooked electric company there is. My problems started with TXU when they put me on a delayed billing (which I didn't not ask for) in late 2009. I would receive a bill the early part of the month which would not be due until the latter part of next month (example, would receive the bill in January 6 wouldn't be due until Feb 27) before the bill date was due I'd receive another bill (received Feb 6 not due until March 27). Called them many times to see why this was happening. Was told I was on a delayed billing plan because they were "updating" their system. Told them I didn't want on that plan to take me off, I wanted the bill to arrive beginning of the month due at the end of the month like normal, long story short . . . every month I called for the same reason. And even though I was on "averaging" my bill was always around $250 - $350 but the total amount due according to them was around $700 because of the 2 bills associated with "delayed billing". Even when I paid it before the due date, they had their system so messed up my bills were always around the $700 mark. In May 2009, I was charged twice! They said it was because of the billing system and that I was responsible for it. Now mind you, I still hadn't been able to get off the delayed billing plan even though I've called every month! Finally at the end of July I was able to get off the plan and was required to make 3 payments to get caught up for that month to have a "normal" billing cycle! Absolutely boggles my mind, I know damn well I've paid at least 1 to 2 extra months but try explaining that to the customer service department. They're response was . . . you don't understand, let me explain your bill to you. I understand all right, you're ripping me off!!
Got off averaging because of the high bills every month (I really think they rip you off with the averaging thing) only to lose $80 because the bill was $220 (averaging for the month) when the actual bill was $134.00 and I had a $17.13 credit. Was told to pay the $220 because when I received the bill I was still on averaging . . . was reassured that I would get the $80+ back on the next bill and then my bill would be month to month like normal. I have yet to receive the credit back, they tell me that they don't owe me any credit.
To keep the electric bill down, I've been freezing my ### off the last 2 months with my thermostat set at 60 to 65 for a few moments to get the chill out and then it's off the rest of the day and night. (Yes, even when we had the snow and ice and got down into the teens). My bill went from $134 (Dec) to $179 (Jan . . .even though nothing had changed over the last month) to $240 this month. They tried to tell me that it was the appliances, then it was because the thermostat was set at 60 to 65 and the heating element had to work double time even though it wasn't on very long, then was told that it was the same as last years even though I was on averaging and kept the house nice and warm and this year I froze. Son read the meter an according to my records I'm being over charged 685 kwh. They're sending someone out to re-read my meter (at my expense) but I doubt very much if I get any response to TXU. What a rip off company. Will definitely be switching when my contract is up in November. Never had a problem with them until this past 1½ years and I've been with them since 1988. TXU definitely needs to be investigated!