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TXU Energy Retail Complaints Page 6 of 6
Fraud and scam!
TXU blatantly deceives consumers into plans and contracts that are unreasonably expensive disproportionate to consumption - meanwhile, they misrepresent their terms and conditions and make it fiscally impossible to exit the consumer relationship. They will have their day.
Read full complaint and 7 comments
They did not fulfill their contract
In August 2007 we purchased a new home before we sold our existing residence. We had TXU Energy as our electrical service provider at our existing residence. We signed up with TXU Energy for service at our new home, and we contracted for their Summer Savings 24 Plan at that home. This plan provided a reduced charge per kilowatt hour and we were under contract for 24 months. We sold the first Hills home in late February 2008. I called and asked that the account and service to that address be closed as of the first week of March 2008. TXU then closed the accounts on both of our residences and we were without electricity at our new home. I spent numerous hours on the phone to their customer service department trying to get our power back on. We were without power at the home where we actually lived for 4.5 days, beginning on March 6, 2008. Their customer service was very unhelpful. After the power was restored, TXU did efficiently reimburse us for hotel and food expenses for the time that the power was out by issuing a credit to our account. However, they are now showing that we closed the account for our new home, even though the account closure was their error, and that voided the Summer Savings 24 Plan. They no longer offer that plan and have put us on a much more expensive plan. After more than two hours on the phone to their customer service department on 5/1/2008, in which they transferred me to numerous wrong departments and cut me off twice, I was informed in no uncertain terms that they refuse to reinstate us on our less expensive plan. To me, this is a breach of contract and very poor customer service. TXU customer service operators have a certain script and if the issue is beyond that script, they just won't help you and won't provide you with contact information for someone who can.
The complaint has been investigated and resolved to the customer’s satisfaction.
Switched to wrong plan!
TXU called me on Jan. 31, 2008 and informed that the plan that I was on, Flex Protect, was being discontinued and they needed to switch me to another plan. The plan they suggested replacing the plan I was on is called Flex Protect Plus. They also wanted to tell me about their Market Edge plan which is a plan that floats w/the market prices. I agreed...
Read full complaint and 8 commentsScam billing!
A payment was made to my account in January and was returned for account not found. I contacted my bank because TXU said my account didn't have the funds. I contacted my bank which sent a detailed note stating that the amount was paid. There is still a $25.00 charge on my account and if not paid my electricity will be turned off Feb 15. But conveniently, TXU can't pull up how past bills were paid, so they have stuck me with a bogus bill! I have never not paid the bills I owe them and always pay early. The supervisor I spoke to didn't really care, and basically told me I will pay the bill. When asked if I can switch my service to another company, I was informed that I would owe $200.00 for a cancellation fee. That being said, my deposit was the standard $215.00.
We went back to TXU recently and have been disgusted by the horrible service, in addtion they charged us more than double what our normal month's useage is historically. When trying to explain and get some kind of resolution, I've spent much time on hold and the same response over and over. I might as well be talking to a recording. When our contract is up we are moving service.
I don't get it, this is a company that's been around as long as I can remember, when did they stop caring about their customer and doing honest business.
Terrible customer service!
I was without electricity for four days and not due to non payment. TXU received my payment and still disconnected my service two days later. I have a child in the home that requires special medical care and we had to stay in the hospital for the weekend to ensure that she received the care needed. I explained this to the three supervisors that I spoke to in addition to the representatives, no one cared. They dragged their feet and my services was not restored until the fifth day after I finally contacted a supervisor that went a little further beyond an email. I am a single mother and we had to throw away all of the food in our refrigerator. I loss like that is a major hardship in my household. I cannot begin to explain the major loss that their negligence caused to my children and I.
Greetings, All!
I am very sorry to hear about your trouble relating to your TXU experiences. Unfortunately, TXU doesn't seem to care about their customers and their issues. They were once a giant monopoly here in Texas, as was Reliant. But since deregulation, you have the power to choose your electric provider.
I work for Stream Energy via Ignite (the marketing arm), a competitor to TXU and Reliant in Texas. Unlike those two companies, Stream Energy does not advertise. They rely on word of mouth referrals from their customers to spread the word about the company. I am a Director with Stream Energy, and I'm here to offer you all a solution to your energy nightmare.
TXU charges in upwards of 13.8 cents to 16 cents for some month to month plans. The kicker is that sometimes they lock you in for a low rate, but when that rate ends, they don't tell you about it and put you on some plan for a ridiculous rate. Reliant is similar. My mother was on a low rate forever, and when she called Reliant, she found out that her contract had ended and they had rate hiked her to over 15 cents per kWh!
Let's assume you're on a Competitor's 12 month fixed rate plan. To be generous, I've calculated an annual electrical expenditure based on a 14.0 cent, 15.0 cent and 16.0 cent plan.
A Competitor
.140 (14.0 cents) x 1000 kWh = $140 x 12 months = $1, 680.00
.140 (14.0 cents) x 2000 kWh = $280 x 12 months = $3, 360.00
.140 (14.0 cents) x 3000 kWh = $420 x 12 months = $5, 040.00
.140 (14.0 cents) x 4000 kWh = $560 x 12 months = $6, 720.00
B Competitor
.150 (15.0 cents) x 1000 kWh = $150 x 12 months = $1, 800.00
.150 (15.0 cents) x 2000 kWh = $300 x 12 months = $3, 600.00
.150 (15.0 cents) x 3000 kWh = $450 x 12 months = $5, 400.00
.150 (15.0 cents) x 4000 kWh = $600 x 12 months = $7, 200.00
C Competitor
.160 (16.0 cents) x 1000 kWh = $160 x 12 months = $1, 920
.160 (16.0 cents) x 2000 kWh = $320 x 12 months = $3, 840
.160 (16.0 cents) x 3000 kWh = $480 x 12 months = $5, 760
.160 (16.0 cents) x 4000 kWh = $640 x 12 months = $7, 680
Instead of paying those rates, how would you like to pay 12.6 cents per kilowatt hour instead? Let's run the math on this and see what it comes out to be.
Stream Energy Fixed Rate plan @ 12.6 cents (12 months) (Houston might be a cent more per kilowatt hour. I will check on this)
.126 (12.6 cents) x 1000 kWh = $126 x 12 months = $1, 512.00
.126 (12.6 cents) x 2000 kWh = $252 x 12 months = $3, 024.00
.126 (12.6 cents) x 3000 kWh = $378 x 12 months = $4, 536.00
.126 (12.6 cents) x 4000 kWh = $504 x 12 months = $6, 048.00
As you can see, the saving are huge in comparison. You should not be forced to pay a higher rate for your electricity to fund your electric company's advertising costs.
If you are interested in saving money with Stream Energy, please visit the following website to Enroll for Service with Stream Energy. Http://hadley.igniteinc.biz/
My name is Ryan Hadley, and when you sign up for service, I will be personally responsible for monitoring your service plan. If your rate is about to expire, I have tools that let me know when it will expire, and when that time comes, you will be made aware of the new rate after your 12 month fixed rate is completed. It is my honor to service and support you.
If you have any questions or comments, please, do not hesitate to call me or email me regarding your electric service. I am here to help!
Kindest Personal Regards,
Ryan Hadley
972.979.3531
http://hadley.igniteinc.biz/
electric.guy.ignite@gmail.com
TXU is the most fraudulent, abusive company to be found.
I have called TXU energy for three weeks now, I have to talked to Selma, Alberto, Juan Carlos, Edwardo, Alexi, you name it I have to talked to them, but yesterday I talked to a young lady by the name of Gabby, not only was she rude but she hung up the telephone in my face, because I requested to speak to a Supervisor, because like I told you I have spoken to everyone. I lived at South Marcia Circle but I got a new house and had my electric services transferred to my new address at Briargate Drive that was taken care of successfuly, when I called the City of Houston Water department they explained to me that I needed a (Letter of Residency) from my electric provider, they told me to have the letter faxed to them I called TXU talked to a young man who told me that this would be taken care of I gave him the fax number and hung up. A few days later I called the Water department they said that they have not recieved it, I called TXU energy again and was told that it did not go through, and it would be faxed again but it would take 5 to 7 business days to be taken care of that this was the policy, I said that noone ever explained this to me and further more why does it take 5 to 7 days to fax anything. My daughter and I are living with friends mind you through this whole ordeal, I called back again a few days later, and noone knew what I was talking about, because everytime that you call you talk to someone new, and you have to explain the whole story over again. I asked to speak to a Supervisor who was rude until I explained to him what I was going through that I bought a house that I can not live in because of water. He told me last week that he put in a request to have the letter faxed and that the matter would be solved. I recieved a Letter of Residency in the mail it had my old address on it not my new address and the Water company refused to take it, so my daughter and I are still displaced, I called and talked to Gabby and explained once again the whole story also the addendum of the mistake that was made by TXU, she said that she would put another order in but once again I would have to wait another 5 to 7 day's I asked why, she told me that noone was going to change the policy just for me. I told her to let me speak to a Manager again, that I had been through enough and I did not want to speak with her anymore since she had to be so rude. Ms. Gabby said call back then and she (HUNG UP IN MY DAMN FACE). So I have called my Lawyer to see what else I can do, because now I am pissed for someone to tell me that I could call back everyday or every hour the results are going to be the same. It is coming to the beginning of a new month and my house payment along with TXU's electric payment is due again and I still don't live in my house, now you tell me what kind of mess is this. I did not get with TXU to be treated bad. I am still in need of a Letter Of Residency faxed to the Houston Water Department
[protected]). My daughter and I can no longer live like this. I called today to check on the status of my letter to find out that they tried to send it to the wrong fax number, so now another person stated that he would have to put in another request and yes you guessed it we would have to wait another 5 to 7 days before the letter can be faxed, this is beyond a disgrace. Thanks Terri D. Collins
Poor customer service!
EXTREMELY unhappy with TXU... how do i even begin to describe this company. I have seen company's set some bad standards, but guys if you have not dealt with TXU yet you haven't seen anything. Lets start with customer service, they have a bunch of dumb CSR's answering phones calls and are clueless, they make promises left and right just to get you off the phone, when you call back neither their supervisor NOT EVEN THE DIRECTOR knows what the heck is going on... They had a system glitch that caused the internet payment to not to post in system, therefore even before my bill was 30 days late they disconnected my electricity, i called the same afternoon by 12's and paid the bill and also a priority fee to have my electricity switched back on, i was given every assurance in the world that no matter what the power will be restored by midnight. It has been two days and nothing has been done as of now. I called TXU back they blamed the problem on Center Point Energy, when i called Center Point they said that its TXU's system thats messed up and its not only me but other customers are also mad at them, a supervisor from Center Point actually contacted TXU but again as usual NOTHING was done. I spoke with a Manager at TXU the guy said i am sending a priority connection notice right now and it should be there within 30 mins, i called Center Point and they said it takes up to 4-6 hrs to get that order and that he is lying, I called TXU MANAGER back at the phone number he gave (HE HAD CONFIRMED THAT NUMBER TO ME 3 TIMES) and as you have already guessed the number was incorrect, However then called the regular # and this time i spoke with a SO CALLED DIRECTOR who said the manager put in his notes that the electricity should be turned on by monday (3 days after) and he called Center Point and they have no much work that they cannot do the reconnection; the so called director said the Priority fee was incorrect and it would be a refund and there is nothing she can do even if it is a system glitch and that the supervisor whom i spoke with cannot be brought on the phone, she was extremely rude, just simply didn't care. I have not come across another company with such heartless people. I called Center Point and they laughed at this and said if TXU can get a order to us we would reconnected your service even on a SUNDAY. During this entire process i spoke with 9 CSR;s with 9 different stories. One of them refused to transfer me to a supervisor, the exacts words were (I CANT TRANSFER YOU TO A SUPERVISOR JUST BECAUSE OF THIS) by this time i had lost it and blew off on her, i informed the csr that i have been out of electricity for two days due to TXU's fault and you are saying i cant get any help or answer and you just expect me to sit her and wait for days, she was like well there is nothing we can do... HOW DOES A COMPANY LIKE THIS SURVIVE PLEASE TELL ME smb!
I've been commenting this complains, I no longer work but used to be there in the front line taking calls just like yours. If I ever had to call TXU Energy customer service, I rather speak to the agents than to the supervisors and if I'm not pleased with the agent I am speaking with, I would hang up or ask them to transfer me back to the queue. To me, this is the problem (and the reason why I left TXU Energy): The people on top are not necessarily those who know the most. I was offered a promotion for over 2 months and never got anything, people who asked me what the correct procedure was or even what to do in calls less complicated that yours, were promoted before me. TXU Energy prides itself for having "the best" customer service, truth is only 10 - 15 people inside the call center where I used to work actually know what their job is... and there they are, still taking calls as regular agents.
Incredibly poor service
We were without power for two days due to a problem caused by TXU. No one, either in customer service for TXU Energy, or TXU Delivery made a minimal effort to correct the problem. They knowingly lied to us every time we called customer service. After at least fifteen calls to customer service, we finally called the corporate office and found an individual who would help us get the power turned back on. This problem was not caused to nonpayment or late payment - we have a perfect payment record for the last 25 years. This was caused by non-maintenance of power lines owned by TXU. Due to having no power for two days, not only were we out the cost of an electrician who was trying to help us, but all the food in the refrigerator and freezer had to be thrown out, and my husband, who telecommutes from work, lost at a minimum 16 hours of billable time. We estimate the total out of pocket cost to be between four and five thousand dollars. They don't care. They will never care. They are interested in charging the customer and collecting their money, not in providing any service and there is nothing any of us can do about it. Short of spending more money and hiring a lawyer who can probably accomplish nothing against the corporate bureaucracy, the average consumer has no recourse against this type of treatment. My plan is to post as many complaints as I can on every website. In addition on Monday I am canceling service with TXU - it is my only option.
well when I called over my most recent 530.00 txu bill I was told that they never read my meter they guess estimate it due to my dogs gates well newflash I have no dogs no locked gates liars! And to the above holy roller judger would you be able to pay a 500.00 a monthy txu bill no I didnt think so ! lol crazey sick person I had the same eperience that most of these customer did idiot over sea customer service with no education no answers-- I am a houston attorney and I did record all of my calls made to txu customer service - I would highly recommend to drop txu and switch to ambit they are way more skillful and you get a american educated customer service rep on the phone not a idiot from panama canal without a last name ! Thanks also there is alot of legal action against txu thanks to customer like you and I..
its just a matter of luck! I know people that they like TXU Energy but its ONLY because of their customer service, and ONCOR, CENTERPOINT ENERGY, TNMP COMPANY, AND MORE, they are the ones who deal with cables and poles and wires.
SIMPLY ITS BAD LUCK AND REVIEW AND MAKE A DIAGNOSIS OF YOUR LIFE AND YOU WILL DISCOVER THAT ITS BECAUSE YOU DID SOMETHING WRONG IN THE PAST, I HAVE BEEN WITH THEM, AND LOOK, NO ISSUES AT ALL.
WHO LIKES TO PAY BILLS? WHO LIKES THE Racism ? SPECIALLY IN U.S.A?
LET GOD BE PART OF YOUR LIFE AND YOU WONT SEE THESE TYPES OF ISSUES NO MORE.
IF YOU ARE THINKING CHANGING FROM TXU ENERGY AS A COMPANY WILL FIX YOUR PROBLEM, WRONG, WRONG WRONG, YOU WILL HAVE EVEN THE SAME PERSON OR TECHNICIANS TO PROVIDE YOU THE ELECTRIC SERVICE.
DONT BE FULLISH OF FOOLS!
DONT BE A Racism PERSON! WHAT MAKES THE DIFFENCE BETWEEN YOU AND THE PEOPLE LIKE THEM?
DO THEY THINK THE SAME WAY YOU THINK? YOU THINK YOU ARE SMART AND THEY ARE NOT
GET GOD IN YOUR LIFE PLEASE, IF NOT YOU WILL BURN IN HELL
I have never in my life dealt with a more fraudulent company than TXU. I was ignorant and I guess spoiled coming from the North East where utility companies are regulated and kept in check with the government to make sure they aren't over charging and lying on bills about usage. Here's what I just submitted to the BBB, I doubt it will get me anywhere. But basically my bill went from being $60 to $430 the next month and this was with no one living there half the time! We have tried and tried and tried to get TXU to admit they are either lying or made a mistake and they won't budge. Dealing with them for the year and a half I was in Texas was a nightmare, our electricity was going out all the time, they turned it off without warning and would turn it off even when we paid our bills on time and try and charge us a fee to get it turned back on, not to mention that they wouldn't send someone out for another day after they turned it off. And we were being overcharged the whole time we were there. We had bills up to $600 for one month in a one room studio apartment. Oh and we almost never received our bill in the mail. I would have to call them several times before I could get a bill actually sent to me, including my last bill for the apartment I moved out of, I still have not received it even though I've asked them to send it multiple times. I also have never been able to actually view it online because their website conveniently enough doesn't load the current or past bills:
I believe that TXU Energy has provided false meter readings and estimates for account number {woops editing out my account number and former address}.
I initially contacted the company in the beginning of January 2010 regarding a $430.27 charge for the month of December, because the charges had almost doubled from the previous month and had gone up more than 5 times from the month prior to that. Considering that I was not living in the state and there was only one person living in the apartment part time the reported usage was obviously false. I was told that the meter reading was estimated based on the usage from one year prior. When I mentioned that the previous year we had had an issue with a heating unit which was malfunctioning and over using electricity and that after it had been fixed our electricity bills had been reduced significantly, if they were estimating based on the December of 2008 then the estimation would not be correct because the heating unit not only was now functioning properly but was also not being used the majority of the month because we had already begun moving out of the apartment and were not there for much of the time in the later months of 2009. I was told that the corrections would be made on the next bill when they were able to get a new meter reading.
I have since contacted TXU again because my bill is still very high, and believe that they still have the incorrect meter reading. The meter reading for the month of December 2009 which was based on an estiamation on January 3, 2010, not an actual reading had not been adjusted by even a single digit, the bill had not gone up or down at all, TXU claims that they estimated the bill for Decemeber 2009 usage down to the very last penny without looking at the meter. Additionally we were told that there was an estimation because on January 3, 2010 the meter was not accessible. This statement is false. There are no fences on the property, the meters are outside of the building, there are no animals living on the property and there were no weather issues on January 3, 2010 according to weather history data. It was stated by the TXU representative that they are allowed to make estimations 3 times per year. Because there was no reason for there to be an estimation at this date it seems highly likely that the estimation was made to maximize TXU's profit rather than bill me, the customer the actual amount of electricity used for December 2010.
Our situation is certainly not unique, upon researching the company there are countless complaints of this very same issue with other customers and former customers.
Texas has a screwed up way of distributing power. There is no way to get around ONCOR because they are incharge of the line maintanence. The few retailers provide you with the only choose allowed. Either way, i agree that ONCOR is one of the most unhelpful groups around. They sometime take up to 2 weeks to respond to service requests. Try getting a planner out to a site to discuss power availability, they either take forever to respond or they don't show up.
Stay out of Texas, that's the only way around these issues... Or you could move rural and get power from a coop, it' s gonna cost you a few extra bucks over the year but MAN do they appriciate you business.
********** Executive Feedback **********
I have a complaint in regards to your billing services, I feel that TXU made a HUGE mistake that left my family out of our home on [protected] while I was on a business trip, They disconneted me by mistake - I called in and the operator stated that she had to collect 159.16 as well as an additional fee for Same day reconnect, I paid it all even after explaining that my statement had a due date of [protected] and late after [protected], I also explained that i had a payment scheduled to pay 200.00 on [protected] at your website. Nonetheless, i paid because my husband and children were locked out of our home without power.. I got on my plane and when I arrived in PA, I called my husband it was 830PM and they were still outside, since 1Pm. I called TXU and they assured me someone would be out before MN. No one ever came - when I arrived at my hotel around 11PM I called TXU and they could not tell me why noone had shown up, but did tell me the disconnect was a mistake, she then connected me to the emergency outage department and they stated they never received the order to reconnect at our address, called TXU back and she stated that they had sent the order but it had been rejected. My family was out of luck. She then assured me that they would go out PRIORITY STAT at 0800, and offered me a credit of 100.00 No one came the next day until noon - I clled on [protected], explained I was cancelling the 200.00 payment previously scheduled to pay on [protected] and asked about the credit for 100.00 as I did not see it. She could not find it either but read the notes and was turning it in or credit and said my balance was 42.52. Now I get A DISCONNECT notice today! I called in and they are telling me (MIKE 80490) is now telling me that my balance is 142.52 and not only am i due to be disconnected because my statement was due [protected] and it does not matter that my WHOLE family was inconvenienced - the bill is as it stands AND that it WILL affect my internal credit with TXU! This is a way for TXU to give credit and then charge it back to me after my children had to stay outside of our home and miss a day of school! This is the worst treatment I have exer received. and feel that TXU has taken advantage of us all over again. This should not be the way you do business.
TXU _Oncor sucks; they are not fair for a big energy company they with not help the little people who are on disablitie goverment funds and so much trying to stand on my feet and have a place to stay and just live peaceful life ! every time they change the new meter they steal from the customer! STOP RIPPING OFF GOOOD PEOPLE!
T
Txu is indeed a rip off company, this company charged me in May of 2009, $400.00 deposit for service at my small one bedroom apartment . in the hot summer here in Texas I never went over 500 usage . they sent a rep to my apartment who changed
my energy meter to what they call a advanced meter my bill shot up to 1987 usage from
$31.89 to $180.00 with then one month, I live alone and have never used a lot of energy. I'm on social security disablitie that all the income i get and I have to pay or be in the dark. I have to choose between energy or food with my fix income TXU-Oncor has no heart for their customer. they won't stand for their mistake!
Herbert K Jackson
herbert_jcksn@yahoo.con
TXU sucks.. Money hungry trolls ! They could care less about customers as long as $$$$$$$$$ is being brought in! My bill has NEVER been over $250.00.. then I get my bill today and it's $100.0 more and when I called TXU .. the CSR kept telling me that I dont have any options but to pay.. I told him.. OH YES I DO I CAN TAKE MY MONEY AND GO TO ANOTHER COMPANY! I will never refer TXU to anybody I know .. They are nothing but RIP off artists in disguise as an honest business.. Ever heard of David and Golath TXU? The lil guy won!
I hate txu i meter went bad and onocor nor txu will make any adjustments on my bill which is now 565$ thats for 4 months because my meter was bad and I contacted them the 1st month it happened and it took oncor 4 months to come change my meter and many phone calls! How frustrating, has anyone taken this to court?
I bought a new house in May '09. I was instructed to have the electricity switched over into my name with TXU, which I did on 05-28-09. To have electricity to move in, I had to give a $400 deposit. Two days later I called Green Mountain Energy and had them take over my electrical needs on 06-01-09. Several months later now I am receiving bills from TXU with estimated readings stating I owe Hundreds of dollars for service that was never provided. Meanwhile I am paying Green Mountain for actual service provided. I have called TXU multiple times over the last couple of months and have spoke with employees and account supervisors for customer service. Customer service, who is stationed in Central America, has told me numerous times the system is down and they can not help me or that they do not know what is happening. Each time I call the next supervisor acts like this is the first time I have called and asks the same routine non helpful questions. I have contacted the billing department for TXU and have received the same insufficient help. I have made a complaint throught the customer service as a formality, what a joke right like thats going to accomplish something. Each time I call TXU the supervisor calls ONCOR and ONCOR tells TXU account supervisors that I did switch over to Green Mountain Energy on 06-01-09. TXU sent me a bill stating my deposit would be credited to the amount I owe them and I am responsible for the remaining hundreds of dollars. I HAD SERVICE FOR TWO DAYS and they tell me I still owe them hundreds of dollars, this is ridiculous. They refuse to fix this. I made a complaint through the Public Utilities Commision web site and have heard nothing back. TXU refuses to give me a number or email to any corporate person to help me with my needs. A lawyer would cost more than the ficticious debt owed. I do not know what to do. Does anyone have any numbers for corporate personnel or any suggestions.
Double billing problem!
I called TXU to start service 7/10/06 in an apartment & at the same time told them to close my service @ the address I was leaving on 7/31/06. I was taking my time moving & did the final cleaning before turning in the keys. In August I received a bill on what I thought would be my closng bill for 2wks service. Was I surprised when I was still being bill up to August 15th & owed $178! I called again & was assured that it would be handled & a new closing bill would be sent. September came & now I owe $388!
My landlord refuses to give me a letter confirming when I moved cause he doesnt want to be billed for it!
I have spoken to several people & they say I pay or go to collections.
I have heard from 3 other people this has happen to. A Class action suit is needed against TXU.
P. W
Fort Worth TX
i had the same problem, would you like to start a petition for a refund?
TXU is one utility to stay way far away from!
I started service with TXU Energy and sent in the proper paperwork the proper way to get my $50 credit for new service. I was told it would be applied after 1 months service. I spent 2 months calling them and trying to determine when my credit would be applied. I was told the following month and then they couldn't find my paperwork I sent in for the credit...
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Greetings, All!
I am very sorry to hear about your trouble relating to your TXU experiences. Unfortunately, TXU doesn't seem to care about their customers and their issues. They were once a giant monopoly here in Texas, as was Reliant. But since deregulation, you have the power to choose your electric provider.
I work for Stream Energy via Ignite (the marketing arm), a competitor to TXU and Reliant in Texas. Unlike those two companies, Stream Energy does not advertise. They rely on word of mouth referrals from their customers to spread the word about the company. I am a Director with Stream Energy, and I'm here to offer you all a solution to your energy nightmare.
TXU charges in upwards of 13.8 cents to 16 cents for some month to month plans. The kicker is that sometimes they lock you in for a low rate, but when that rate ends, they don't tell you about it and put you on some plan for a ridiculous rate. Reliant is similar. My mother was on a low rate forever, and when she called Reliant, she found out that her contract had ended and they had rate hiked her to over 15 cents per kWh!
Let's assume you're on a Competitor's 12 month fixed rate plan. To be generous, I've calculated an annual electrical expenditure based on a 14.0 cent, 15.0 cent and 16.0 cent plan.
A Competitor
.140 (14.0 cents) x 1000 kWh = $140 x 12 months = $1, 680.00
.140 (14.0 cents) x 2000 kWh = $280 x 12 months = $3, 360.00
.140 (14.0 cents) x 3000 kWh = $420 x 12 months = $5, 040.00
.140 (14.0 cents) x 4000 kWh = $560 x 12 months = $6, 720.00
B Competitor
.150 (15.0 cents) x 1000 kWh = $150 x 12 months = $1, 800.00
.150 (15.0 cents) x 2000 kWh = $300 x 12 months = $3, 600.00
.150 (15.0 cents) x 3000 kWh = $450 x 12 months = $5, 400.00
.150 (15.0 cents) x 4000 kWh = $600 x 12 months = $7, 200.00
C Competitor
.160 (16.0 cents) x 1000 kWh = $160 x 12 months = $1, 920
.160 (16.0 cents) x 2000 kWh = $320 x 12 months = $3, 840
.160 (16.0 cents) x 3000 kWh = $480 x 12 months = $5, 760
.160 (16.0 cents) x 4000 kWh = $640 x 12 months = $7, 680
Instead of paying those rates, how would you like to pay 12.6 cents per kilowatt hour instead? Let's run the math on this and see what it comes out to be.
Stream Energy Fixed Rate plan @ 12.6 cents (12 months) (Houston might be a cent more per kilowatt hour. I will check on this)
.126 (12.6 cents) x 1000 kWh = $126 x 12 months = $1, 512.00
.126 (12.6 cents) x 2000 kWh = $252 x 12 months = $3, 024.00
.126 (12.6 cents) x 3000 kWh = $378 x 12 months = $4, 536.00
.126 (12.6 cents) x 4000 kWh = $504 x 12 months = $6, 048.00
As you can see, the saving are huge in comparison. You should not be forced to pay a higher rate for your electricity to fund your electric company's advertising costs.
If you are interested in saving money with Stream Energy, please visit the following website to Enroll for Service with Stream Energy. Http://hadley.igniteinc.biz/
My name is Ryan Hadley, and when you sign up for service, I will be personally responsible for monitoring your service plan. If your rate is about to expire, I have tools that let me know when it will expire, and when that time comes, you will be made aware of the new rate after your 12 month fixed rate is completed. It is my honor to service and support you.
If you have any questions or comments, please, do not hesitate to call me or email me regarding your electric service. I am here to help!
Kindest Personal Regards,
Ryan Hadley
972.979.3531
http://hadley.igniteinc.biz/
electric.guy.ignite@gmail.com
TXU loves to try and sign you up, they will be warm fuzzy and your best friend.
Call if there is a problem with billing, service or have a question - ha. They might as well answer by saying you have the wrong number. My wife got hung up on ( which I have seen her be rude to service reps, but she wasn't on this one). I called and was also ditched.
We'll call you back. No call back.
We'll get someone with you. Yea whatever!
Bottom line is go with other providers, all TXU is is a broker! And one with piss poor service.