TXU Energy Retail
United States - 75039
A payment was made to my account in January and was returned for account not found. I contacted my bank because TXU said my account didn't have the funds. I contacted my bank which sent a detailed note stating that the amount was paid. There is still a $25.00 charge on my account and if not paid my electricity will be turned off Feb 15. But conveniently, TXU can't pull up how past bills were paid, so they have stuck me with a bogus bill! I have never not paid the bills I owe them and always pay early. The supervisor I spoke to didn't really care, and basically told me I will pay the bill. When asked if I can switch my service to another company, I was informed that I would owe $200.00 for a cancellation fee. That being said, my deposit was the standard $215.00.
I was without electricity for four days and not due to non payment. TXU received my payment and still disconnected my service two days later. I have a child in the home that requires special medical care and we had to stay in the hospital for the weekend to ensure that she received the care needed. I explained this to the three supervisors that I spoke to in addition to the representatives, no one cared. They dragged their feet and my services was not restored until the fifth day after I finally contacted a supervisor that went a little further beyond an email. I am a single mother and we had to throw away all of the food in our refrigerator. I loss like that is a major hardship in my household. I cannot begin to explain the major loss that their negligence caused to my children and I.
EXTREMELY unhappy with TXU... how do i even begin to describe this company. I have seen company's set some bad standards, but guys if you have not dealt with TXU yet you haven't seen anything. Lets start with customer service, they have a bunch of dumb CSR's answering phones calls and are clueless, they make promises left and right just to get you off the phone, when you call back neither their supervisor NOT EVEN THE DIRECTOR knows what the heck is going on... They had a system glitch that caused the internet payment to not to post in system, therefore even before my bill was 30 days late they disconnected my electricity, i called the same afternoon by 12's and paid the bill and also a priority fee to have my electricity switched back on, i was given every assurance in the world that no matter what the power will be restored by midnight. It has been two days and nothing has been done as of now. I called TXU back they blamed the problem on Center Point Energy, when i called Center Point they said that its TXU's system thats messed up and its not only me but other customers are also mad at them, a supervisor from Center Point actually contacted TXU but again as usual NOTHING was done. I spoke with a Manager at TXU the guy said i am sending a priority connection notice right now and it should be there within 30 mins, i called Center Point and they said it takes up to 4-6 hrs to get that order and that he is lying, I called TXU MANAGER back at the phone number he gave (HE HAD CONFIRMED THAT NUMBER TO ME 3 TIMES) and as you have already guessed the number was incorrect, However then called the regular # and this time i spoke with a SO CALLED DIRECTOR who said the manager put in his notes that the electricity should be turned on by monday (3 days after) and he called Center Point and they have no much work that they cannot do the reconnection; the so called director said the Priority fee was incorrect and it would be a refund and there is nothing she can do even if it is a system glitch and that the supervisor whom i spoke with cannot be brought on the phone, she was extremely rude, just simply didn't care. I have not come across another company with such heartless people. I called Center Point and they laughed at this and said if TXU can get a order to us we would reconnected your service even on a SUNDAY. During this entire process i spoke with 9 CSR;s with 9 different stories. One of them refused to transfer me to a supervisor, the exacts words were (I CANT TRANSFER YOU TO A SUPERVISOR JUST BECAUSE OF THIS) by this time i had lost it and blew off on her, i informed the csr that i have been out of electricity for two days due to TXU's fault and you are saying i cant get any help or answer and you just expect me to sit her and wait for days, she was like well there is nothing we can do... HOW DOES A COMPANY LIKE THIS SURVIVE PLEASE TELL ME smb!
We were without power for two days due to a problem caused by TXU. No one, either in customer service for...
I called TXU to start service 7/10/06 in an apartment & at the same time told them to close my service @ the address I was leaving on 7/31/06. I was taking my time moving & did the final cleaning before turning in the keys. In August I received a bill on what I thought would be my closng bill for 2wks service. Was I surprised when I was still being bill up to August 15th & owed $178! I called again & was assured that it would be handled & a new closing bill would be sent. September came & now I owe $388!!
My landlord refuses to give me a letter confirming when I moved cause he doesnt want to be billed for it!
I have spoken to several people & they say I pay or go to collections.
I have heard from 3 other people this has happen to. A Class action suit is needed against TXU.
Fort Worth TX
I started service with TXU Energy and sent in the proper paperwork the proper way to get my $50 credit for...