The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
TXU EnergyDeposit Refund

On or about march of 09 I requested services w/ TXU Energy for add. 2714 NW 34th st to be connected by April the 3rd of 09. I was unable to move into this residence due to a foreclosure on this property. I then found another place of residence at 2800 Ennis Ave and, requested my services be transfered from NW 34th to Ennis Ave. Once again i was unable to move into this place of residence due to electrical issues that needed repairs in which the landlord refuse to have worked on. I then moved to WEATHERFORD TX to live w/ my brother Roy Bustos at 1130 A Jameson st. I never moved into either of the two add. mentioned in this complaint, I called TXU requesting my refund on my deposit be sent back to me in the amount of 150.00 dollars i was then told at thattime that it would take four to six weeks for me to recieve this payment . Only that it wouldnt be 150.00 dollars, that i had used 1 kilowatt an my refund was for the amount of 102.64 ( I NEVER MOVED INTO EITHER ADD. PLEASE HELP ME UNDERSTAND THIS USAGE ) Fine i told them just send me my refund . On May 25th of 09 still no check . I continued to wait threw all the runaround on June the 26th still no check i called them asked them to trace this check that they supposedly sent and issue me another one and stop giving me the runaround about my refound that i have already been scamed out of 47.36 just send me the remainder. I was then told that they would and i should be recieving it w/ in ten working days from the 26th of june here it is the 14th of July and TXU still REFUSES to send me the remainder of whats left of my deposit and TXU supervisors and agents continue to give me the runaround as of this date

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