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FerrellGas Complaints & Reviews

FerrellGas / gas delivery

Pa
Apr 17, 2019

On April 9, 2019 I called and requested a delivery. During the phone call I had a past balance with a card and placed the order for delivery. I was told what the amount would be $357 and told the person that I would place it in the tank like I usually do. Well on Tuesday April 16, 2019 I...

FerrellGas / charging me a tank fee 3 times during the year.

Lo
Jan 16, 2019

Every time I ordered propane in 2018 I was charged a tank rental fee for $60. The propane company charge was supposed to be a once a year rental fee of $60. I was charged January 16, 2018 and paid it by a web pay through my bank (Plumas Bank) and it cleared 1-17-2018. Statement from...

FerrellGas / poor customer service and questionable ethical behaviour

Sk
Sep 30, 2018

Monday Sept. 17th I called around to different gas companies getting quotes. Was given quote of $1.09 Gallon from Ferrell gas, so I told the lady I would like to order 200 gallons. They asked about information that would be on a metal tag, which I was unable to see, because of a wood box...

FerrellGas / tank owner

Ke
Oct 12, 2017

Had an old tank on house that sat years foreclosed that we bought through an old company. We were told tank was ours but no proof of it, called all local propane companies to verify and none of them had any records of it. Called farrellass to fill it since they were closest, keep in mind...

FerrellGas / delivery services

Ji
Jan 18, 2017

I call to schedule a delivery because my tank was extremely low( gage not showing any propane) I was out of town for an extended period of time. So I scheduled for delivery, was told there is no way to get next day delivery and soonest would be 2 days. However they have policy if your tank...

FerrellGas / non-response to emergency gas leak, poor customer service

Ca
Jan 15, 2017

1/10/17 contacted ferrellgas through online form requesting someone come out and check tank because it was showing low status and had just filled in november and wanted it checked out. They called and would not send someone to check until I paid $49 rental fee first. 1/11/17 called ferrellga...

FerrellGas / propane delivery

Ei
Jul 29, 2016

I ordered propane on 07/20/16, and asked them to fill the tanks. I use the propane for my swimming pool and hot tub. They came out on 07/27/16 and filled the tanks. I was not home, and the tanks were empty, so after filling the tanks, they shut off the propane, leaving a note that I should...

FerrellGas / propane delivery company

Pk
Feb 25, 2016

I did not have a choice when I bought my house 8 years ago as to who supplied my propane. But from the start it's been a horrible experience dealing with Ferrellgas, several missed deliveries resulting in no gas in the lowest temperatures of Winter. After finding out that their installed...

FerrellGas / filling tanks

Re
Jan 12, 2016

I have tried to be patient with this company but, they have chosen to continually fail at performing the only duties they have. Fill my Tanks. I have two tanks on my property. 5 times...5 times they have filed to fill my tanks. I am even on a must keep full account. Which means they look...

FerrellGas / lowering standard of customer service

Re
Nov 21, 2015

I've used FerrellGas since the purchase of my house in 1997. Throughout that time, I was on an automatic delivery, pretty consistently needing my propane tank filled every three months. The propane heats my hot water and my dryer. This past year, FerrellGas sent notification to...

FerrellGas / overcharged my account

Re
Oct 21, 2015

Ordered a tank refill online. Heard nothing from them. Checked my account online and found I had been billed for 605 gallons of gas. The problem is I only have a 100 gallon tank??? No explanation. Have waited 3 days to get a credit. Still have an empty tank. Called the home office and they...

Ferrell Gas / losing money

Rx
May 14, 2015

How is it when i prebuy gas for the year with you have to do to lock in a rate, and yo u buy x amount of fuel say 1200 dollars and you only use 1100 dollars that they can legally keep your your hundred dollars and you loose it that is stealing that money should be refunded to you or should be applied to to the following year.

FerrellGas / poor service

It
Feb 28, 2015

We phoned and emailed when our tank was at 20%, then at 15%, then at 10%. Now we are under 5% and almost out of gas and still no one has come to fill up our tank. The ferrellgas representative we've spoken to on the phone has been unhelpful and uncaring. The customer is made to feel...

FerrellGas / overcharge and bad equipment

Di
Apr 17, 2014

quoted 249.9 a gallon/charged 274.9 gallon left no delivery slip at residence. Bad regulator, lost most of full tank of gas. They say my responsibility. Manager will not return my calls after promising by office girl to do so. Took 9 days to deliver gas. I ordered 200 gallons...they...

FerrellGas / delivery delay

Lu
Feb 07, 2014

On Monday I ordered a propane refill from Ferrellgas for our propane tank which was almost empty. I didn't hear anything from them until Weds and called and they said that I was scheduled for Weds. Feb 12th but they would try to get here "as soon as they can.". The propane heats our...

FerrellGas / fail to deliver

Sd
Dec 26, 2013

I am a loyal 7-year customer of FerrellGas, and have a contract with them. I called over a week ago for LP delivery to my home, and was told it would be delivered before Wednesday. (Christmas) On Tuesday (Christmas Eve) I called to confirm delivery because it had been a week. I wa...

FerrellGas / slow to respond to an emergency

Tr
Oct 18, 2012

I reported a propane gas leak at my home at 7:08 in the morning on Tuesday, October 16. It took them over 2 hours to show up. Here's a short version of what happened. I was leaving the house at 7 am and was overwhelmed with the smell of propane when I walked out my front door. I...

FerrellGas / no-tank rental

Sl
Mar 03, 2011

I lived at 50 Nunn Rd. in Greensburg Ky... In Febuary of 2009 I called an told Ferrellgas that i was moving the first of April and would no longer need thier services my bill was paid in full at the time of the last fill up!!! The tank was empty and they were not to come fill it again!! I...

FerrellGas / ferrellgas

Ba

When I offered to prepay for a lower price per gallon on my fuel oil, a price of $2.09 a gallon was agreed upon. I continue to be billed $2.29. The first time I called to complain, I was assured the billing would be changed to reflect this agreement. NEVER happened. Now that they have the...

FerrellGas / low usage fee

Br

Ferrellgas has charged me a fee for NOT using a service. I pay an annual rental fee for their propane tank, and they have the arrogance to charge a fee for not filling the tank every year. I do not have that in writing on the agreement I signed with Ferrellgas, and they cannot tell me when...

FerrellGas / hard to believe but true

Un

I could write a book on how incompetent this comany is. My first bad experience with them was finding their driver on the side of the road claiming to have a heart attack. In fact he was drunk and had to leave the truck on the side of the road and be driven home. I will make a long story...

FerrellGas / price/lack of service/no call backs

Pm

past several years price each delivery was outrageous, when I called to complain they had excuses -sorry computer error, you are an established customer you will get lower rate etc. Last year I received a 700.00 credit on one bill. this year I called multiplle times for a delivery, wa...

FerrellGas / unauthorized charge, ripped off and then ignored!

Ni

Below, the text of the complaint I sent to Ferrellgas via their website. Planning to call the corporate headquarters and write a physical letter as well. This is totally unacceptable... " Greetings, I am a new Ferrellgas customer, and I am very dissatisfied. On January 28, I was charged...

FerrellGas / prices & service

Da

I usually don't complain about companies, so I might not be very good at it. Here goes! Friday I called Ferrellgas and spoke with Carolyn. There's the first complaint - she was AWESOME. She answered ALL my questions in a friendly manner. (I HATE THAT) Then, when she got to the price...

FerrellGas / deceptive billing

Gg

If you choose to use Ferrellgas as your propane provider I can only suggest that you read every single word written on every piece of paper that they send you. They have been my provider for 10 years, and during that time I've always used their Auto Bill service, whereby they charge a...

FerrellGas / failed to deliver

Ma

originally was told that i was to call for propane delivery when my 250 gal. tank was at the 25% reading, or i would incurr an extra $125.00 delivery charge. they also stated that their delivery truck was in my neighborhood 3 times a week. on Friday Dec. 4th i called for a delivery. i wa...

FerrellGas / never use them

Ur

Last summer my propane tank was filled because I was on the "Keep Full" program. I was charged $3.50 per gallon when the going market price in my area was $1.99 per gallon. I refused to pay the outrageous amount and finally after many phone calls and a lot of yelling, Ferrellgas matched...

FerrellGas / awful company

Ga

Late last spring I decided to quit buying propane from Ferrellgas because their prices were getting out of hand. I told the delivery driver not to fill my tank; that I would use the remaining propane up and then have them remove their tank. At the time the tank was approximately 50%...

FerrellGas / illegal charge to remove tank

Pa

My wife and I decided to buy our own propane tank, and not use the one that we were renting from Ferrellgas. Because we switched propane companies, Ferrellgas padlocked the tank to prevent other companies from filling it. Ferrellgas charged us $150 to remove the old tank. We are in the...

Ferrell Gas / beware they will leave you freezing

Zi

I' posting a complaint in reguard to Ferrell Gas company.On January 16th I decided that I would purchase propane from a company other than my normal company due to price almost .50 a gallon.Which is the least of my complaint.I ordered the gas waited several days for a driver to pull...

Ferrell Gas / damaged driveway

Kp

On 2/11/2009 Driver Joe Limone, Truck #3789 delivered LP gas to my home in Franklin, NJ at 3:22 p.m. and damaged my driveway. He dug a hole with the truck approximately 100 sq. ft. and 6"-12" deep right in the middle of the driveway. The rest of the driveway was badly crushed by hi...

FerrellGas / mysterious price increase

An

I have been a loyal customer for over 8 years. This fall I called Ferrell to order propane. I was renting a tank from them. The rep stated the charge for my account was $4.95 per gallon. I was speechless. I just recommended a friend to Ferrell a month before and her price was around $2.00...

Ferrellgas of Minnesota and North Dakota / price gouging & harrassment - residential propane

Ka

We were Suburban Propane (Fargo, ND) customers in 2001 and were happy with their propane service. Approximately in 2004 they were purchased by Ferrellgas. Although we live in Minnesota the Grand Forks, North Dakota office of Ferrellgas was the supplier and answered our calls for customer...

Ferrellgas/propane gas / ripping off michigan, just like arkansas

Rh

Arkansas Attorney General Jusing McDaniels is filing suit against Ferrellgas under deceptive trade practices. Ferrellgas is doing the same thing in Michigan to customers that they did to customers in Arkansas that prompted the suit. I received AN INVOICE from FERRELLGAS for $150.00 for NOT...

FerrellGas / price gouge, harassed to leave!

Sc

Some time ago, I converted from an electric heat system to a forced air propane. I contracted with a then-locally-managed company, Suburban Propane. They had a nearby office/distribution center, and their prices were reasonable/competitive. lso, they offered a no-tank-fee arrangement a...

FerrellGas / fraud and cheating!

Co

This company is the worst ever! After they failed to show up for an emergency service, when their tank was leaking I canceled my account. I asked them to pick up their tank and was told there would be a charge to pick up their own tank! The reason was that they don't charge to deliver...

Ferrellgas Three Bridges, N.J. / completely unreliable!

V

Ever since we made a new account with this company we would have to call to get our gas tank filled, which was okay with us. The problems began shortly after during the summer of 2004 when we called up and did not come for 2 or 3 weeks until we called again. So at least twice a year we...

FerrellGas / unauthorized delivery & lp charges!

Mi

We had called this company and told them we were changing gas companies and not to bring us anymore gas. We would contact them when we got down to 10% so they could pick up their tank. We told them we would not be participating in their lock-in price contract, a full 2 weeks before the end...