Received this service through TurboTax. Received a letter that was a mini audit. The company told me not to worry that my account coordinator would contact me to let me know what I need to do. She called twice, never left a message. Didn't contact me through my customer portal through their website or send me an email letting me know all I need to do is follow the directions of my audit letter. She didn't have the mental capacity to call me back because I'm guessing she knew what she did was not very professional. I will never upgrade my service for this again. And I would be skeptical to trust Karen M Luckart for anything that involves any sort of responsibility or contacting customers.