TurboTax

The tv commercials this year say "free, free, free". They should say "fee, fee, fee".

I filed for free for the last seven years. This year I needed to itemize deductions on the fed form, so the website said it would be $39.95. It also said, "Don't get out your credit card. They'll take the charge out of my refund. I figured it was a fair amount and continued filling out both the fed and state forms.

When I go to the page to see the charge, it's $119.85! The invoice showed $39.95 for fed, $39.95 for state and $39.95 fee to take sevice charges out of the refund. I went back and paid $79.90 with my credit card and won't be back next year.

There wasn't any other mention of fees except $39.95. So where did the $119.85 come from?

What is with TurboTax and their Free Free Free ads?! They say that TurboTax is free, but it's really just the filing fees that are free. And that's not even accurate! The filing fees are built into the cost of the product whether you're using the download version or the online version . I've used TurboTax for over 25 years and quite frankly I find the ad campaign, Free Free Free, to be bold both misleading and completely puerile. Get back to quality ads that focus on the tremendous benefits of TurboTax, please!

I used turbotax free when I filed my 2017 return. Very simple to use - I was thrilled, got my pin numbers for the e-file, and waited for my refund... And waited... And waited... I finally started checking into it when I still did not get my refund by mid-april. They claimed it was never filed. The pin numbers they gave me did not work either. Thank god, I did not owe, or I would have gotten hit with penalties and everything else. The irs guy told me that I was not the only one that this happened to. I got no response from turbotax when I filed against bbb either. These guys do not have a clue what they are doing. I then tried to get them to erase any of my personal information they might still have in their system - still no help. They are a security breach just waiting to happen. Do not trust them with your personal information! Total nightmare!

Someone hacked into my account and stole my information from my 2017 tax return. I never received an email stating that my account had been used. In addition, the person/people who filed in my name completed the tax return on 2/10, yet I received an email from TurboTax on 2/14 warning me to use the same account I used the previous year to file taxes.
TurboTax does not seem to be worried about their consumers personal information. I am disappointed that TurboTax emailed me four days after the fraudulent return had been accepted by the IRS. If I had received the email the day of, I could have stopped this in time.

Yocasta Velasquez was a preparer at Liberty Tax recently and was fired for fraud and stealing money from our clients. She was recently arrested and has to return to court in a couple of weeks. Clients have also filed police reports against her. This issue cost our office money and we were also being investigated behind these acts. I'm sure this is not the kind of person you want to advise your clients.

While filing my taxes, I was mistakenly told I needed form 2210 (Underpayment penalty) but once I added it they said I did not need it but I was unable to remove or edit the form. When I contacted them they told me it was a common error in the system and that there was nothing they could do to resolve it at this time. In the end I had to completely wipe the slate clean and resubmit my information.

I haven't' even finished the forms yet and I am going to try to get out of it because
Already am being charged a fee. Then another on for filing them. You all advertise free free free all over the place and well I may be suing suing suing for false advertisement! So looking into lawyers and let them know what you are doing and
Will never use this again...

Turbo tax has a feature that allows you to make a payment to them from your returns, if you do not pay at the time of filing.

They deducted 39.99 more and when I reached out to them one of the agent said I will get a refund in 7-10 business days. I forgot about it after last year thinking it will automatically come in as said.

This year while filing my refund with them again, I remembered about the above refund and checked my bank account. Surprised to see there is no refund done last year for the unauthorized money deducted.

Called again multiple times, but the agent says there is no notes of the above discussion for refund done Turbo tax has a feature that allows you to make a payment to them from your returns, if you do not pay at the time of filing.

They deducted 39.99 more and when I reached out to them one of the agent said I will get a refund in 7-10 business days. I forgot about it after last year thinking it will automatically come in as said.

This year while filing my refund with them again, I remembered about the above refund and checked my bank account. Surprised to see there is no refund done last year for the unauthorized money deducted.

Called again multiple times, but the agent says there is no notes of the above discussion for refund done earlier and since its more than 60 days. They will not refund it anymore.

Very disappointing and unethical. Not going to do with them anymore.

I have screen shot of the email received where it said they will deduct Turbo tax fees and return the rest of the amount in my bank account. So shocked to see they take an extra 39.99 and mention like they don't care what we feel! and since its more than 60 days. They will not refund it anymore.

Very disappointing and unethical. Not going to do with them anymore.

I have screen shot of the email received where it said they will deduct Turbo tax fees and return the rest of the amount in my bank account. So shocked to see they take an extra 39.99 and mention like they don't care what we feel!

2/5/2019 - I went to file my tax returns, they tried to charge $59.99 for the premier. I called customer service because the link on their website I used said the price was $47.99. When they finally answered, the price was automatically adjusted. About 1 hour after I filed, I found that it was now $44.99 for the same service. I called the customer service number and they denied my request for a refund of the difference. Then today 2/7/2019, I went through the H&R Block tax return online software, and was able to get a bigger refund through them. I went to look up the form on their website for the Turbotax Maximum Refund Guarantee Claim Summary form which is what it said I needed to fill out in order to get a full refund according to their policy and user licensing agreement. This form is nowhere to be found online. So I called their customer service line again, and the rep I spoke with, Curtis, could not even locate the form and didn't even know about the guarantee. I requested the form and/or a full refund, but nothing was done and I'm still currently on hold and cannot get an answer from anyone.

I, Thomas Sutton 104 Footpath lane, East Hartford, Ct.06118. Filed my Federal and state returns electronically with Turbo Tax on Feb 3, 2019 and was told my refunds would be hold at $8764.92 Fed, and $1045 state. Then today Feb.5, 2019 I was told that my Fed. Number changed to $581.00. When I contacted Turbo Tax by phone I was given a contact #[protected] by someone called himself as Justin M. and could not tell why my refund numbers changed. who asked me to call back after Feb.8.2019 I contacted the IRS. Mr Franchino #[protected] who told me that the IRS doesn't change tax return numbers until after at least three weeks when The return is processed. Thomas Sutton

Robbed me at the end when it was time to file. I have used Turbo tax for year however now I will not ever use them again. Credit seseme does it for free. Complete over charge and nothing like it in the past 7 years.
Never charged to put the refund in your account, fought throughout the process to make you upgrade. Just robbery. Go to credit seseme or credit karma for free with audit defence.

I filed my taxes with turbo tax last year and got it done for free. Only income is my social security and pensions. This year I went to file the same income as last year and they wouldn't continue unless I went up to the deluxe. I had to hit yes . I called customer service and the kid that answered didn't know anything and was sending me on to tech I would of been on hold for an hour. I want my money back or I am filing charges for deception.

I have just been on hold for 4 hours and 16 minutes to talk with a tax advisor at TurboTax. Earlier today i was on hold for over 45 mintues after calling the general support line BEFORE I was transferred to the tax advisor line they say they provide so you aren't kept on the phone and then kept on hold for over 4 hours. Yesterday I was on hold for over 3 hours. The call back service they say they provide keeps routing you back to "product support" even though you are supposedly tranferred to the tax advisor line. And then they put you BACK IN THE QUEUE for hours again for a tax advisor. TOTALLY RIDICULOUS. After you have purchased their product you would thnk they would provide adequate customer service to their customers.

I did my taxes on your site for a few years now, this year I got charged $79.98.. Wtf is that all about... I went into the same site I used last year... Why am I being charged this year... I will never do my taxes on your site unless I get refunded, and I will get the word out that you charge for everything... I have the simple basic taxes, nothing fancy...
Very peed off in Wisconsin...

JoAnn Hodgson
01/26/19 (submitted)
Refund wanted/ should be free
I paid $79.98... Really?

I am making a complaint about my experience this year using TurboTax to file my taxes.
I have used them the past 9 years. Never had to pay more than $29.99 to file both federal and state returns. I am single with no dependents and no major deductions.
So, 1040 EZ is my usual filing. After starting off with The Free edition i got to the healthcare section and was told I "had" to upgrade to Deluxe version because of some unknown schedule 2 form required by the IRS, but not included in TurboTax Free Edition. I went to IRS site and found there wasn't a new schedule 2 form required this year. After being forced to buy the Deluxe edition, I was also charged another $39.99 to file my State return. Which was free on the Free Edition. All for a grand total of $85 dollars. After paying a total of $29.99 last season and not having anything new to deduct. All to get a lousy $200 tax return.I don't know what happened with TurboTax. I have always had a good experience using them every tax season. But, to force your customers to use a Deluxe edition that doesn't benefit them at all is wrong. I wouldn't have even minded paying the $29.99 I paid last year. They need to remove the Free Edition off their site. There is "NO" Free Edition.
This is the last time I ever use TurboTax to do my taxes. And believe me, I will let everyone I know know about my experience this year with TurboTax.

I am a retired teacher that has viewed your commercial that depicts a junior-high aged young man struggling to spell the word "free" at a spelling bee. It implies that he wins the spelling bee with his successful spelling. Are you kidding me? Do you realize what message you are sending?

For at several years, many of our US parents are absolutely convinced that their child can do no wrong and will cause as much grief for the schools as they can; refuse or litigate any consequences imposed or even just insist that their kid didn't do it. Your commercial just tells them that if their junior high kid can spell "free" that he's a genius. Also low achieving students and their families will be convinced that their child is being subjected to unfair grading.

Gosh I wish you would have thought before you aired this lousy commercial.

Terry Stoldt

Received my $47 refund in the form of a debit card. On the face of the card it says valid thru 02/22. I put it aside for a couple of Christmas gifts only when I went to use it in a store the card balance was 0. I was told by the debit card company that they charge $4.95 per month as a service fee. No where did Turbo tax ever inform me that they were doing business with a scam artist debit card company and it is not listed anywhere in the literature. They basically stole my IRS refund. I thought Turbo Tax was a reputable company, I was wrong. If informed that the fee would take my entire refund I certainly would have used it right away.

2016 Tax return filed in February and requested return on debit card, was ignored and debit card not sent instead I got my return in August with the excuse that they tried to call me and I did not answer when they called. Crappy service.

2017 taxes filed and I saved a copy for my records. Here it is October and no refund yet. I called and they could not help me because I do not remember the email that I used when I filed. Meanwhile the returns have not been forwarded to the State or Fed.
Turbo tax had no problem getting paid though, they took the money out of my debit card

I have been waiting for my Indiana state tax return for SEVEN months. I have called turbo tax (multiple times for SEVEN months) and the automated service is of ZERO help. I have also called the IRS...repeatedly for SEVEN months...they won't answer their phone. I am a single mom and I am expecting over $400. Thats how i plan to buy my child winter clothing that she gravely needs. At this point I will be discussing the matter at the court house to investigate what actions can be taken.

I have been filing my taxes with turbo tax for over 10 years, always a W2 employee. My 2015 return included a schedule C form that I did not notice which triggered an Audit for my 2015 taxes. I had already filed my 2016 when I recieved the audit and did not realize that a schedule C was again on my return triggering a second audit for 2016.

Why would you add a scedule C to a return that never claimed to be self employed? This has cost me to date over $8, 000. I would at the very least ask for a refund for both my 2015 & 2016 return as well as the state considering they audited me right after federal.

If this is not made right I will not use turbo tax again and I will recommend my friends & family do the same.

Kellie Renaud