TurboTax

On 4/10/22 I received confirmation via email from TurboTax that my California Personal Return was accepted. Form 8453-OL confirms that the Electronic Funds Withdraw box is marked, amount owed to withdraw, withdraw date 4/18/2022, and correct Checking account routing and account number.

On June 17, 2022 I received a State Income Tax Balance Due Notice from the State of California Franchise Tax Board with a penalty fee with interest added to my total owed. Implicating penalty code B that it had not been paid despite the confirmations I listed above.

I cannot get anyone from Intuit, TurboTax, or the State of California Franchise Tax Board on the phone to remedy this. I will now have to pay the penalty and internet to avoid additional interest and penalties.

I filed my federal taxes through turbo tax and I have still not received my federal tax refund. Also the 125 that the fed govt sent was kept by them. What a huge ripoff! I need my money!

TurboTax has a guarantee to cover my problem if their fault. I used TurboTax for my 2020 tax return. I recently got a letter from the IRS that they are denying a $200.00 credit that the software applied, and the IRS wants me to refund them for the $200.00. This credit was 100% applied by the TurboTax software program, not by me. I've tried to call and email. I finally found a site to attach the IRS letter but the page disappeared when I couldn't get the documents attached. I got an email from TurboTax this week (first week of June 2022) and I sent them images of my return and the IRS letter. I got a second email saying they couldn't read them and to re-send. I did this on 6/9/22. I sent many images of all pages, front and back, and again with my 2020 return copy as well. I just got a third email from TurboTax on 6/10/22 saying to go to their page and attach everything, which is what I tried in the first place. I can't get them to co-operate and suspect they are deflecting until I quit. They have a guarantee to pay if they make the error on my return to the IRS. I wrote the IRS a check and paid it while I'm trying to get TurboTax to cooperate and reimburse me. Note: I tried to add images of the tax return and photos of the IRS letter but I got an error message below. If you have an email address I can send them to you.

i fillled out taxes they said ready to file i said yes paid with credit card and money was taken out federall and state taxes to be filed then my account was wipoed clean told to start over again and wants to recharge me . This is theft and an attempt to double bill me Wallace Franklin [protected]@gmaiil.com [protected]

I filed my taxes and I had too wait 4 months so when I finally received my taxes turbot ax deducted 296.00 from my return. They charged me for self employed and I'm not self employed only made 6000 for last year. They wont refund me my money. I feel scammed tried too fix my return but I was unsuccessful called turbot ax and intuit multiple times and they were very rude too me. I am a poor person I should of never been charged that amount of money.

TurboTax defaulted to the standard deduction even though my itemized deductions far exceeded the standard. I had already requested that it use itemized, but when I made a change in my information it defaulted back to standard, which I was unaware of. This did not affect my federal return but had a substantial effect on my Missouri state return, to the tune of about $800 less in refund.

I attempted to use TurboTax to amend the return, but the numbers that resulted were incorrect.

I picked up Turbo Tax Deluxe (disc version) at a local retail location. My hope was that it would live up to what was advertised and what I had heard about the product. I wanted to be able to efile my taxes AND to make it easier in the future. However, this was not the case. When entering my information into the software, I noticed that when it asked for the AGI, the software would change the amount that I entered. I had not used tax software previously and entered the amount as it was on the forms from the previous year, which was also submitted to the IRS. So, after I tried to efile, I received an email and text that the return was rejected by the IRS. I followed the instructions that were provided and found again, the software would NOT accept the information I entered. After 40 min on hold and a horrible phone tree, I finally was able to speak with Eric in customer service. He explains that tax software rounds up and that there is a "workaround" in place for this issue. He tells me to select that I didn't file last year. Wait a min, isn't that lying to the IRS? He assures me that it is not lying to the IRS and there will be no issue as it is actually a 3rd party. Hold on, if it is a 3rd party, why does the email and text say it was rejected by the IRS? Additionally, why was I not notified that my information was being provided to a 3rd party, this was done without my knowledge OR consent. Eric assures me that there will be no issue and this will work. Reluctantly, I followed his instructions. I also said to him that if I have to print and mail my return, I expect a full refund on the software. He said this would not be a problem. After Eric puched me off the phone (so he wouldn't get in trouble) I received another email and text indicating my return was rejected by the IRS. Fast forward to now, I have been in contact with the Intuit Office of the President, the agent, Candace, which turned out to be one of the most unhelpful customer service agents I have ever encountered. I have emailed the executives that are listed on the Intuit site and have not gotten a response, I sent the email 6 days ago. It has become obvious to me, the culture of horrible customer service starts at the top. I requested a refund on the purchase price of the software AND to have my information removed from the Intuit systems, I also wanted my info removed from the 3rd party system as well. The only response I have received is to submit forms which in turn, puts more of my information into the Intuit system. The last email (which I am considering posting online) informed me that "I appreciate your candid feedback regarding this matter, and I will provide that feedback to our teams so we may continue to improve. I am sorry we could not reach a more mutually agreeable position on this matter; however, this is our final response." So, their final response is to pass the buck and still not resolve the matter at hand. Good job Intuit OOP agent, way to make a first-time customer feel "valued" Since I have worked in customer service for most of my working years, I have a very high expectation from CS agents, especially those working in an escalations dept. If you, as a customer want an easy experience, I strongly urge you to find something other than intuit products since this experience was everything BUT easy.

This issue began in April. To this day, I have not received a response from the executives of the company. Why put your email online if you are not going to respond to a customer?

I received a letter from the IRS saying that my Recovery Rebate Credit had an error and as such, they changed my return to correct the error. I went from getting a refund of $2012.00 to now owing the IRS $791.29.

Turdo-tax was the the platform that told me that I qualified for this credit that the IRS now says that I didn't. I never would have known about it if not for Turbotax.

When I called TurboTax to bring the letter to their attention and find out what I needed to do, they simply said "Oh, since you paid for TaxAudit, you need to contact them to open a case and they will get you all taken care of." WRONG!

I contacted them, jumped through their hoops to supply everything so that they didn't have to do anything extra, just to have them read the stupid letter and tell me the good news which is that it wasn't an audit. Apparently, Taxaudit now believes I can't read. I never stated anything about being audited.

Turbo-tax really screwed me over this year. The guarantee I have for them is that I will NEVER use their service again. And unlike them, I mean it. I have used this service for years and watched the price go up regularly, until now, no problems. When they screw up, they go all out to do it!

I still have not received my tax refund. Even though TPG has said they have sent a hard copy check to my old address.. Still waiting after being told several times on phone that I should be getting a check. I wont use turbo tax ever again.

Elaine Howell

[protected]@aol.com

I did my taxes with inuit turbo tax. My federal refund amount was $2890.00. I received a notice that my refund would soon be deposited and so I checked my online account and they deposited $1343.00 a difference of $1547.00. I sent an email to the company that deposited the money in my checking account and they started a claim. From all I can gather they are not making good on the issues that people are having with them. Not a good deal fort them because I was sent a notice that there had been a ruling against them for millions of dollars for changing fee amounts on customers.

I filed in 2020 and received and accepted on August 1, 2021, but have not received a refund to date. There are no chat lines or contact emails to indicate such problems.

I have used TurboTax on and off for several years. I filed, got my acknowledgement emails, received a letter from teh IRS my refund was corrected, that's fine. Filed March 17, accepted in April 6, still no deposit.

Finally went and did further review, my direct deposit number was completely wrong.

The routing number is some bank in Texas, I am in California.

Now that this has been filed and accepted, I have to figure out how to get my correct refund.

The service provides no further assistance but for me to call the IRS directly.

There is no reason why I would have entered completely. different information with a bank I have been with for years.

Also, no assistance on how to see my original filing and what I entered. even thought I know this was not my error. So a misfiling, and lost refund, this is not the service I paid for.

Turbo Tax long term strategy was to get you hooked in and complacent with using their tax service over the last 10 years. Congress originally tasked them with making the tax filing process easy and free, like it should it be, in the mid 2000’s. Turbo tax made a free online tax service but buried it in the Google search algorithms, thanks to paying off Google, and if you did find it, they purposely made it non User friendly. Pushing you to ads that read free tax filing, to their real product… the fix was in from the star as Intuit has spent more than $41 million on lobbying since 1998 with nearly $3.3 million in 2021 and about $3.4 million in 2020, OpenSecrets’ lobbying data shows. Supreme Court’s ruling in Citizens United v. Federal Elec­tion Commis­sion, a contro­ver­sial decision that reversed century-old campaign finance restric­tions and enabled corpor­a­tions and other outside groups to spend unlim­ited funds on elec­tions. And what that means for the customer is that good intentions like Congress tasking Intuit to do the Job, of making tax filing simple, but they took advantage of it, and did not create a free service but instead monopolized the market and they pay Congress now to not do anything about it, and they pay them a lot of money,

TurboTax or Intuit company has enlisted dozens of “revolving door” lobbyists who previously held government positions, including multiple former members of Congress. They include former Reps. Randy Forbes (R-Va.), Charles Boustany (R-La.) and Albert Wynn (D-Md.), as well as former Sen. Tim Hutchinson (R-Ark.).

The top 2020 beneficiary of individual contributions from Intuit affiliates, which includes donors who have listed Intuit or TurboTax as their employer and their families, was President Joe Biden with more than $146,000 in contributions.

The tax prep company’s corporate PAC, the Intuit Inc. 21st Century Leadership Fund, has given to political groups and candidates on both sides of the aisle. The Intuit corporate PAC’s biggest contributions of 2021 include $15,000 each to the Democratic Senatorial Campaign Committee and the National Republican Senatorial Committee. The corporate PAC gave another $37,500 to federal candidates in 2021 with $25,000 going to Democrats and $12,500 going to Republicans.

Over the years their customer base has grown exponentially, and you become complacent and think they are they only game in town. Nothing has changed in their product service in terms of holding your hand and walking you thru the easy online “Do it yourself” process. Yet for those who own a home, and want to claim deductions, the deluxe has jumped from $91 to $199 in 5 years. Your filing your own taxes paying more than what you would pay someone to do them for you, who’d be using the same software. I always use the deluxe. I own a home, and I claim deductions. I file Fed and State

2016 deluxe $91 + $34 processing fee= $125

2017 deluxe $119 + $39 processing fee= $158

2018 deluxe $124 + $39 processing fee = $ $163

2019 deluxe $140 + $40 processing fee = $180

*2020 deluxe $226 +$49 processing fee = $263

*2021. =$265 total

2022= USED TAXACT SAME PRODUCT TOTAL $131

TurboTax your not the only game in town, and your just greedy, and it’s gonna cost you. You cut in to peoples tax returns and you suck!

Turbo tax made me pay Virginia state tax, where I don’t live was visiting my daughter when she helped me complete my taxes. I live in California where I did work and paid taxes. But because I put current address my daughters in Virginia I was made to pay state filing taxes. When I noticed it I notified turbo tax within a few minutes and they said to bad. I have used turbo tax in past few years I will no longer use them.

Glitch in Recovery Rebate Credit on 1040SR allowed credit available after stimulus $ previous paid, thus causing credit error and too much $$ returned to taxpayers,

When in fact IRS said via letter dated May 9 2022 that $1600 was due them.

TurboTax charged me for State tax filing service that I didn't use.  I called the customer service and was directed to de-select the service first, then filed a refund request with detailed reason under the customer representative's supervision, but the case was closed without any given reason.  I filed again today and also submit a dispute through my credit card company.  Where else can I complain?  It shouldn't be this hard.  I couldn't find the button letting me select Federal only (used to do it previous years) and paid everything by accident.  I called the next second and talked to the customer service and she can serve as a witness that I didn't use the State filing service at all, not even having a peek at the forms.  It's the system's fraud to mislead and force people to pay for both Federal and State.  Is there any place outside of Turbotax where we can have more legal power to demand Turbox for a refund?  It technically is not a refund.  It is to return the money robbed from me.

I bought Turbotax premier this year on CD, but was not able to get the disc to load. I went on-line and using the license code downloaded it. I was not able to complete the installation so could not actually use it. Did some digging, which was tough to do on the Intuit site, but finally figured out that it was some sort of compatibility issue with Windows 10 Home. A feature within the Windows software called NET, I currently have NET 4.6 but Turbotax uses 4.5.2. The Intuit site was pointing me toward resolving it with Microsoft, but the Microsoft site warned of possible problems if I tried to download the older version. Based on the various independent posts I read, this has been a known problem since at least July of 2021, but it appears that Intuit has not addressed it.

After what was now several days of searching etc, I decided to just do my taxes myself then ask for a refund of my purchase. I have not been able to find anywhere on their site to complaint or ask for my money back. I found one link to connect to an "expert" and typed in the nature of my issue and it brought up a credit card input window so I could pay for the expert advise. That really got me annoyed.

Turbotax has been sending me reminders that I have not filed my taxes, so their system knows I have not actually used their product. How do I request my money back?

I want my refund check I been using turbo tax for years now all of a sudden I've been waiting almost 4 months for my return the even made me flie an imendity form..did that and got it notorized and that was a month ago this is some fraud goin on it should never take longer than 30 days to recieve your return now they don't Wana answer any phone calls I want my 6000 refund now

When I put all my info in Turbo Tax, it said I owed money due to making more money than I guessed I would make for the year to get the tax credit on a medical plan through the Marketplace. I guessed I would make about $20,000. I actually made less than $15,000 so I am still not understanding how I guessed more than what I made. It is obvious that is not the case. I also missed 2 months of work recovering from surgery, 3 weeks in August for Covid, 1 week in November for the flu, and another 2 weeks in December for Covid again. Anyway...I decided to try Tax Act. I put all the same information in there and received a $126 refund. That isn't as much as I am used to because all my kids are grown now and don't count as dependents, even though one of them still lives with me and I still support him with shelter, electricity, water, and food sometimes (when he doesn't buy his own). I don't know what Turbo Tax is doing but this is not what you do when you want to keep customers. Do better!

What good is it to me if I can't find my file that I started but not finished. I've got no shortcut, can't find anything on my computer and why should I have to pay for an online program that I can't seem to connect with. I'm not liking it at all. If I can't have it the way it was I may as well not purchase it again.

The program was purchased from London Drugs Limited Spall Plaza Kelowna 400-1950 Harvey Avenue for $35.99 before taxes. There is a P/N 702454 on the bottom of the activation card. How much more do you need. I do not like saving files to the "Cloud", I do not pay to use the "Cloud" and I don't trust the "Cloud"! No where do I see how to access this account once I've activated it. It seems to be a ripe off to me. Every time I try all I get is a free thing with no access to my files, that should save to my computer and not the "Cloud". What ever happened to "Downloading a Program that you pay for, this is crap! I don't have time in my busy life without trying to track down a program with my files that I need in a hurry. I have to deal with a wife with cancer, a 94 year old mother with dementia and trying to a restore a house that had serious flood damage so that we can return home and still go to work for a living!

Rob Clayton from flood ravaged Merritt, B.C.