TurboTax reviews & complaints 517
Keywords
refund taxes customer service service file experience software return tax return income irs product fee account issue money process scam filing checkNewest TurboTax reviews & complaints
TurboTax Review: Great Platform, Terrible Audit Defence Service - Avoid at All Costs
TurboTax is a great platform to use for filing your taxes. The interface is super easy to navigate and if you ever need help, there's always a tax expert available to chat with you on the sidebar. I found all the TurboTax representatives to be super helpful, they're based in Canada and the assisted review has helped me a lot. There's even a way for the assistant to view your computer screen live as you see them on video live with you.
However, I do have a warning for you. DO NOT get Audit Defence from TurboTax. You might be tempted to purchase additional Audit Defence "to help you in case you get audited". It sounds like a great service until you realize what the reps are like and how your file will be handled. I've bought Audit Defence twice and both times were a terrible experience (latest experience in May 2023). The only reason I got it a second time was to give it another chance.
First of all, the reps from Audit Defence (I spoke to Cameron and Elizabeth) are all really rude. Also, when CRA sends you a Review Letter, you're given 30 days to respond. You can request more time from CRA if needed. But just to let you know, Audit Defence will automatically tell you they will not meet your deadline. On top of that, they will tell you they have so many files ahead of yours that they cannot estimate when they will get to your file! Uggh, okay, so as paying customers you don't know if it will take two months or six months for Audit Defence to get to your file and actually help you.
The process is rather ridiculous and their poor customer service attitude makes it even worse. Avoid it. Just submit the documents yourself to CRA or get an accountant to help out for a fee. Trust me, it's not worth the headache.
TurboTax: A Scam and a Fraud - My Experience with Intuit
I recently used TurboTax software for the first time in years, as I was in a desperate situation and needed my refund in advance. As an unemployed single mother, I needed this advance to provide daily necessities for my daughter. I paid a $39 fee, which I did not have, but was willing to pay as I would get it back with the advance. Although my return could have been filed for free, I agreed to pay this fee for a service that TurboTax did not provide.
I spoke with TurboTax representatives multiple times, but they told me that they did not show that I applied for the advance. However, my tax return documents provided by them clearly show that I did apply for it. The bank that funds this loan also stated that they did not have an application on file and advised me to call TurboTax.
To make matters worse, I was forced to open a checking account with Credit Karma, which is also owned by Intuit. Now, my refund will be deposited into this account, rather than my own trusted checking account. It seems like a scam to me because both Credit Karma and TurboTax are owned by Intuit. Not only did Intuit get $39 of "free" money for a service I could have paid $0 for, but now my money is going into another account they also own.
I have requested a refund of my $39 fee, but my request was denied. Thanks to TurboTax, I now have to wait an additional 4 weeks to get my refund and may lose everything that I have, not to mention being unable to provide for my child. Unfortunately, I am not the only person that your company has screwed over in this exact way. There are hundreds of people that this has happened to.
I will never use TurboTax or any Intuit products again. They are a scam and a fraud. The least your company can do is refund my $39 fee.
TurboTax Review: Terrible Customer Service, Non-Refundable Live Assisted Option, and Rejected Return
I recently used TurboTax to file my taxes and I gotta say, it was a real bummer of an experience. Not only did my return get rejected by the IRS, but I also had to spend countless hours on the phone with their customer service reps, who were about as helpful as a screen door on a submarine.
I called TurboTax with a quick question, but before I knew it, I was on the phone for what felt like an eternity. They told me to use their Live assisted option when I was checking out, but I didn't realize that it was a non-refundable product. I mean, come on, how was I supposed to know that?
When my return got rejected by the IRS, I tried to get TurboTax to help me fix the issue, but they were about as useful as a one-legged man in a butt-kicking contest. So, I had to go to an accountant and pay them to file my taxes. I mean, what a waste of time and money.
I asked TurboTax for a refund, but they denied my request twice. Their customer service reps were about as responsive as a brick wall, and they just kept passing me from one person to the next. It was like they were playing hot potato with my issue.
Honestly, it feels like TurboTax is just trying to scam me out of my hard-earned money. I didn't know that Live was a non-refundable product, and I think I should be entitled to a refund given the circumstances.
I wouldn't recommend TurboTax to anyone. Their customer service is a joke, their Live assisted product is a rip-off, and their refusal to give refunds is just plain wrong. Do yourself a favor and use a different tax filing service. Trust me, you'll thank me later.
TurboTax Review: Easy-to-Use Platform, But Impossible to Cancel Subscription
TurboTax, where do I even start? I've been a loyal customer for years and loved how easy it was to use. However, when my needs changed and I no longer required their all-singing, all-dancing package, I decided to cancel my subscription. Last year, I didn't update my credit card information and sent a message to let them know that I no longer needed their service. But what did they do? They charged my expired credit card! I ended up using TurboTax since I had already paid for it, but it was a hassle.
This year, I made sure to update my credit card information on their site, but I'm still receiving emails telling me that my card is no longer current and needs to be updated. I've written to them, but haven't received a response. So, I decided to call their customer service line and was connected with Paresh, who was probably a nice guy but was difficult to understand due to his accent. He asked for more information than necessary to cancel my subscription, such as the refund amount from last year. Who remembers that? It's in my files in another area that I couldn't access while on the phone.
I got frustrated and angry because all I wanted to do was cancel my subscription, but it was one step away from impossible. There are no email customer service addresses, which is frustrating. They lure you in with their easy-to-use platform, but it's nearly impossible to cancel without a special dispensation from God. If they try to charge my card again, I will be filing several fraud charges against them. I've called, written, and removed my information from my account, but I still receive emails telling me that they are about to send me the product.
There's something unsettling about a company that goes out of its way to make it difficult to cancel their service. I'm not saying that they're deliberately fraudulent, but it's concerning. I used to love TurboTax, but now I'm not so sure.
TurboTax Review: Not Worth the Hassle Anymore
I gotta say, I'm not too thrilled with TurboTax. I've been doing taxes for myself, my mom, and my daughter for years now, but this might be the last year I use their service. I've been working in accounting for a while, so I know a thing or two about taxes. And let me tell you, TurboTax has been giving me some serious headaches lately.
Their self-employed programming has been a real pain in the butt. On my daughter's account, the program kept freezing up and I had to keep making new emails and passwords just to start over. It was a real mess. They finally sent me the software to file offline, but that meant I had to enter everything manually the next year. And that's not even the worst of it.
Last year, I couldn't even print my return! I had to ask my daughter to email it to me so I could have a PDF copy. And wouldn't you know it, TurboTax lost all my records! Luckily, my daughter was able to retrieve the federal return, but I have no record of the state form. And this year, they claim I used a different ID to file, so they have no record of my taxes. None at all! So now I can't even access my state return.
And don't even get me started on their customer service. It's practically non-existent! They make it impossible to get help for a prior year return without buying the current year's product. And if I get audited? Forget about it! They claim they'll be there to represent me, but how am I supposed to contact them if they don't provide a way to talk to a real person?
I know they say they guarantee their product, but I highly doubt they'll be there for me if the IRS comes knocking. And to top it all off, they don't even have a way to retrieve information based on my social security number or phone number. It's like they don't even care about their customers.
So yeah, I think this might be the last year I use TurboTax. It's just not worth the hassle anymore.
TurboTax Review: Not Reliable or Ethical - Better Options Available
I gotta say, when I was looking for a way to file my taxes, I came across this thing called TurboTax from Intuit. It's pretty well-known, but I gotta tell ya, there's some stuff you should know before you go ahead and use it.
First off, these guys have been trying to stop the government from making a free tax filing system in the US. That's not like other countries where you can just go on the government website and file your taxes for free. Seems like they're more interested in making money than helping out regular folks like you and me.
And then there's this "free" tax filing they advertise. Let me tell you, it's not really free. They make it super hard to use the free version and try to push you towards paying for stuff. It's not cool, man. It's like they're tricking you into paying for something you don't need.
I tried using TurboTax myself, and I gotta say, it was a bummer. When I switched to a different service, I ended up getting $800 more in tax refunds, even though my income was the same. That makes me wonder what's going on behind the scenes at Intuit. Are they really looking out for us, or just trying to make a quick buck?
So, all in all, I can't really recommend TurboTax. They're not reliable or ethical, and there are better options out there. If you're thinking about using them, I'd suggest you look into other options first. You deserve a tax filing experience that's transparent and trustworthy.
TurboTax Review: Reliable but Frustrating Changes in Options and Review Process
TurboTax has been my go-to tax software for years. I've always found it easy to use and reliable. However, I recently tried a competitor and paid for a personal consult, and I was disappointed with the outcome. It seemed like the guy I worked with didn't have much experience, or maybe TurboTax just did a better job of educating me. Either way, I decided to stick with TurboTax.
That being said, I have noticed some changes in the options over the years. For example, I used to be able to download a PDF of all the past years I've worked with TurboTax, but now only a few years (I think it's the last 3) are available in PDF format. The rest are in a ".Tax" extension, which requires specialized software to read. This can be frustrating if you need to access old tax forms.
The most frustrating change for me, however, has been with the final review process. In previous versions of TurboTax, you could look at all the tax forms applicable to your situation and make edits directly onto the forms. This was helpful because sometimes you need to scroll back to see where you are in the overall process. However, in the latest version of TurboTax, this option is no longer available.
Another issue with the review process is that it asks questions that weren't asked during the interview process. This wouldn't be so bad if the answers aligned with the questions, but sometimes they don't. For example, there were two checkboxes that supposedly reflected something common with a group from my previous responses during the interview. However, one of the boxes was obviously misaligned to the wrong response. Even though I knew it was incorrect, the system forced me to continue to choose the wrong answer or it would not go forward.
The final issue I encountered was that if you respond incorrectly during the review process, you cannot go back and fix it. If it's one of the questions not asked during the interview process, then there's no workaround for you to correct it. This can greatly and instantly increase the amount you pay in taxes and reduce the amount of your refund. It definitely did for me.
Overall, I still think TurboTax is a good option for doing your taxes. However, these changes have made the process more frustrating and less user-friendly. I hope that TurboTax will take these issues into consideration and make improvements in future versions.
Your third party bank
I filed my tax return as I have over the past 8 years with Turbo Tax. This year, being a single mother, I decided to have my fees deducted from my refund. WORST MISTAKE EVER! I have contacted your 3rd party bank and I have read absolute HORROR STORIES online from hard working people you and they continue to screw over.
Here is my letter to your "trusted 3rd party bank"...
I am writing to you because I filed my taxes with Turbo Tax and understand you are the 3rd party that is deducting fees and should be forwarding my refund to me via direct deposit. I received an email from Intuit on 5/24 saying my "refund was on its way" and to check my bank account starting that day. I have been checking my account for a week now and no refund. Come to find out, my refund was processed through you and then apparently I am being charged a fee because you are issuing a cashier's check. I have double checked my bank information and it is the same as the past 6 years. I visited my bank today and they have absolutely no record of you trying to directly deposit my refunds. I have read absolute horror stories online about this very situation. If my refund shows up in my mailbox within the next 10-15 business days I will be absolutely shocked as this seems to be what is happening to hard working people. I am also requesting the 30 dollar fee be refunded for issuing a check.. when my bank never received it or rejected it. This is my first step before I include a lawyer. What is going on is dishonest and you are literally screwing over many hardworking people who depend on their refunds each year. If I miss bills because of this I will be having a lawyer contact you to refund those bills as well.
Make this right and give me my refund. Your company is literally screwing over hard working people with your lies. You never tried to deposit my refund and now are charging me to "send a cashier's check." I have all of my receipts, my bank gave me their records and I will do whatever I have to to get my money.
Thanks for your time in this manner.
You continue to use this bank to deduct fees and I have read hundreds (though there are thousands) of complaints against this agency. I have been a loyal customer and this year because times are tough, I decided to have my fees deducted from my return. I am a teacher, single mother, and depend on my refund each year. I have a lawyer already on deck and will fight for every penny. I will go to my local media as well to warn hardworking people of this absolute dishonesty. I have been a loyal customer and now I am stuck in some dishonest limbo because your company is paired with a horrible bank. Listen to your customers...the THOUSANDS who are posting about missing refunds and ridiculous charges.
Mess with money that is mine, underestimate me, that will be fun.
Desired outcome: Give me my refund, break away from your dishonest 3rd party bank. Just Awful
Intuit turbotax
I paid you $127.44 on 4/18-19/23 but then was told I did not need to file as I owed nothing and was owed nothing. I collect a disability income that is tax free.
I chatted with a representative who told me they were going to review my issue and send back the money I paid to you - But you did not get in touch with me and did not pay back the money. If that isn't clear, how about this - I ended up not using your service but had already paid. I can go through my bank and retrieve it but this would've been easier if you'd had a phone number available and live customer service help. Enclosed is a photo of my bank statement showing the amount of $127.44 for Intuit Turbotax.
Desired outcome: Refund for products not used on turbo tax
TurboTax Premier Online
My return is quite standard, one salary and no unusual deductions. Somehow I was upgraded from the standard to the Premier fees. My attempt to remedy this was not successful-- entering the charge information from their documents in the complaints dialog gets me a 'charge not found" and there seems to be no way to talk to a human who might resolve this issue
Desired outcome: A refund of the difference between standard and premier fees.
Software is defective
Have purchased the software in prior years. This year, once I completed and filed my 2022Federal tax return, I saved it - only to have it immediately corrupt. Unable to open it was worthless. Thus, I was unable to file my State return. This continues to be a problem with this software. I searched for a customer service site where I could send directly to Turbo Tax, but found only a site for a download software. I purchased a physical copy of the software.
Desired outcome: Refund my $59 for this software.
Turbo Tax Deluxe
Been a Turbo Tax user for years, but this is the LAST TIME. Prepared tax returns and at checkout find out that over and above the $59 I paid for an online download (which included state filing), I had to pay $25 for turbo tax fee, and $40 for a 3rd party processor, which provided my federal return, NOT THE IRS!. If this sounds like a scam it probably is. $125 all in for a relatively simple return I completed. Too expensive to use, and very dishonest in not providing this payment or fee structure b4 you purchase, definitely not a "file for free" program, Buyer beware, there are other alternatives available that ARE FREE, and just as good if not better.
Desired outcome: A Full Refund of the purchase price would be nice
Turbotax scam
I filed my taxes using Turbo Tax, I have used them for several previous years before and they've never scammed me until now. They have all of my bank account routing number and account number (I plan on getting a new account on monday) but they also have my social. On Turbo tax my expected date to directly deposit my $520 was April 13. I used the 'wheres my refund' on the IRS website and it said it was directly deposited into my account on April 5, 2023. I called the number under one of Turbo Tax's e-mails and it was the Santa Barbara Tax Product Group that said they were a third party group that processed my refund and that they tried to deposit it into my account on April 11, 2023 but that the check bounced and now they have to take out another $132 because the check they tried to deposit "bounced" and they have to send it to me by mail. I still haven't received anything in the mail. I already paid turbo tax their processing fee- they deducted it from my refund already, and my refund was accepted and 520 was the amount I was supposed to get back. When I was speaking to the woman, Meslissa, from the Santa Barabra Tax Product Group she was not able to answer any of my questions, there was no supervisor available and when I said I would hold for one she hung up on me. I did not give consent for them to change the amount on me and the IRS already told me they deposited $520 in my account. I still have yet to see any money and no one tried to deposit anything into my account. It is all extremely shady and I've never heard of a check bouncing that someone was trying to deposit unless they're the ones that don't have the money. It makes no sense, they must've somehow colluded theselves with turbo tax, got my information and have my money wired to them instead. I haven't received anything from anyone regarding my taxes ever since I filed. I noticed there are alot of other people this has happened to as well. I am seeking to change my tax account and a tax return preparer (turbotax) filed a Form 1040 series tax return and altered my Form 1040 series tax return information without my knowledge or consent. I would like to cancel my tax documents I filed with turbo tax for my 2022 tax refund and file them correctly through the IRS.
Turbo Tax Home & Business
I bought this right off the shelf and tried to get going. I have been a customer for YEARS and now I CANNOT get going, because it offers these RIDICULOUSLY LONG LIST OF PROOF that I am the person who NEEDS TO GET HIS TAXES DONE. Not only that, but the help is BOILER PLATE CRAP and there is NO REAL PERSON TO HELP. I will NEVER EVER EVER EVER get stuff from INTUIT AGAIN. ( Do I sound frustrated? ETC. ) Do NOT SUBJECT YOURSELF TO THIS NONSENSE! Every level of this, from signing in, to "Help" to "contacting" someone is a load of Doors that Lead NOWHERE!
ADVICE: Go ANYWHERE than Intuit TurboTax. HELLHOLE--BOTTOMLESS PIT OF FUTILITY.
Desired outcome: GET ME SOME ****ing HELP-- NOW!
TurboTax Premier 2022
TurboTax Premier offers to allow the software to be installed on 3-computers for 8 returns.
If the software is installed on three computers (but no tax returns filed or even started) and one of the computers develops a hardware fault that requires an upgrade (using the same hard drive) then the software will not run or reinstall on the replacement computer.
Contacting TurboTax to mitigate this situation was totally unproductive as they simply refused to acknowledge that this was a problem for them ... and after a very long wait time simply brushed off the long-time client's concern with the statement that they are acting with the rules of the purchase.
This total refusal of TurboTax to help its long-time customer with the occasionally unavoidable issue of needed computer upgrades was very disturbing, and points to the lack of integrity of this company.
Desired outcome: Arrange that the expected 3 installations (on operating computers) be enabled.
turbo tax
When trying to finish and ensure my taxes were filed, Turbotax popped up misleading ads about Credit karma that seemed to indicate I had to accept in order to determine if my taxes were filed. Bait and switch, misleading ... call it what you want. It is inappropriate to have this for a product I had just paid for to lead into more and more trick selections.
Desired outcome: Have Turbo Tax cease having ads in their pay for product.
TurboTax 2022
I purchased it online from Amazon and received the CD. It installed ok and I began working on my file. When I went back to open the file and work on it again there was an update to it. After the update installed it wanted me to sign into an Intuit account and have me work online. When I clicked on my file and asked it to open it kept going to "continue online." When I go into my Intuit account it says I don't own a product yet.
I am returning it to Amazon for a refund. I have read that there is a real problem with it installing on Windwos 10 and nobody seems to know how to fix it.
Desired outcome: I'd like them to get their act together. Last year I had an issue and finally jut printed it and mailed it.
Turbotax refund
On 1/28/2023 I filed thru turbotax I tried checking on the status of my refund the federal refund showed on where my refund thru irs site but state refund says there's no record of my refund I received my refunds but I did not get child tax credited enough tho my kids where eligible I have 5 so myicoe was small but I it was enough to claim child tax credits and in order to add income it charged me 117 I tried to ask for a refund it said I wasn't eligible to get one I ended up missing all together 380.03 I never received any notice from irs and turbotax said they don't know for me to contact irs I feel that I am being robbed of it plus I also get cashaid from welfare so what I get back is needed and no one has answers for me so what am I supposed to do they didn't do my taxes right I don't understand and i'm missing money it's ridiculous I will not be going thru them again
Desired outcome: I want a refund I want what was taken of 380.0 that includes 117 I paid for them to mess my taxes up
Online services
HORRIBLE EXPERIENCE!WHERE IS OUR TAXES FOR 2021/[protected]) ?WHERE IS OUR FEDERAL? DID U SCREW-UP OUR TAXES?NOT TOO HAPPY AT ALL SCARED AND NERVOUS AND WORRIED ABOUT THIS
Idk who to contact with IRS and don't remember the amount we supposed to get back last year to check the status of the refund
I recieved Wisconsin, but, not federal
We will won't go through turbotax after this situation
Not very helpful at all
I don't think they're professional or something
Scared and nervous and worried about this
Amanda virmala
Be careful with them
over charging
I was charged $209 for something I did not order and when asked I always clicked do it myself so what's the $209 for absolutely nothing. Then charged $64 and the total charge is $273 and they do taxes hmm maybe a math class might be helpful. I knew something was wrong when they don't show what the charges are until you hit submit. You seem to be a very dishonest company. On top of the rip off I did not submit returns rather go with an honest firm than a dishonest one.
Desired outcome: Remove the fraudulent $209 charge.
I had the same exact thing happen to me today. I was explicitly told on chat by Customer Service afterwards they would refund me for charging the incorrect amount, then the refund department rejected my claim. I've now spent 2+ hours with customer service trying to remediate the charge, and was told "there was nothing to do" despite have receipts that show wrongdoing on their end.
TurboTax Customer Reviews Overview
TurboTax In-depth Review
User-Friendliness:
Website Navigation: TurboTax's website is easy to navigate, with a clear and intuitive layout. Users can easily find the information they need and navigate through different sections without any confusion.
Account Creation Process: Creating an account on TurboTax is a simple and straightforward process. Users can quickly sign up and start using the platform to prepare their taxes.
Ease of Inputting Information: TurboTax makes it easy for users to input their tax information. The platform provides clear instructions and guides users through each step, ensuring that they don't miss any important details.
Clarity of Instructions: TurboTax provides clear and concise instructions throughout the tax preparation process. The instructions are easy to understand, even for users who are not familiar with tax terminology.
Features and Tools:
Tax Preparation Options: TurboTax offers a variety of tax preparation options to cater to different user needs. Whether you have a simple tax return or a more complex one, TurboTax has the tools and features to handle it.
Importing Data from Previous Years: TurboTax allows users to easily import their tax data from previous years, saving them time and effort. This feature ensures that users have access to their historical tax information without having to manually enter it again.
Error Checking and Audit Support: TurboTax's error checking feature helps users identify any potential errors or discrepancies in their tax return. Additionally, TurboTax provides audit support, giving users peace of mind in case they are audited by the IRS.
Access to Tax Experts: TurboTax provides users with access to tax experts who can answer their questions and provide guidance throughout the tax preparation process. This feature is particularly useful for users who have complex tax situations or need personalized assistance.
Pricing and Plans:
Free Version vs. Paid Versions: TurboTax offers a free version for users with simple tax returns. They also have paid versions with additional features and support for more complex tax situations. Users can choose the plan that best suits their needs and budget.
Cost of Additional Services: TurboTax offers additional services, such as live CPA review and expert advice, at an additional cost. The pricing for these services is transparent and users can decide whether they want to opt for them based on their individual requirements.
Value for Money: TurboTax provides excellent value for money, with its comprehensive features, user-friendly interface, and access to tax experts. Users can be confident that they are getting a reliable and efficient tax preparation solution at a reasonable price.
Customer Support:
Availability and Responsiveness: TurboTax's customer support is available throughout the tax season and is highly responsive. Users can expect timely assistance and support whenever they need it.
Channels of Communication (Phone, Chat, Email): TurboTax offers multiple channels of communication, including phone, chat, and email support. Users can choose the method that is most convenient for them to get in touch with the support team.
Knowledge and Expertise of Support Staff: TurboTax's support staff is knowledgeable and experienced in tax matters. They are able to provide accurate and helpful guidance to users, ensuring that their tax-related queries are resolved effectively.
Security and Privacy:
Data Encryption and Protection Measures: TurboTax employs robust data encryption and protection measures to ensure the security of users' personal and financial information. Users can trust that their data is safe and secure on the platform.
Privacy Policy and Data Sharing Practices: TurboTax has a transparent privacy policy that outlines how user data is collected, used, and shared. The platform respects user privacy and only shares data as necessary for tax preparation purposes.
Accuracy and Reliability:
Calculation Accuracy: TurboTax is known for its high calculation accuracy. The platform uses advanced algorithms and regularly updates its software to ensure that users' tax calculations are precise and error-free.
Up-to-Date Tax Laws and Regulations: TurboTax stays up-to-date with the latest tax laws and regulations, ensuring that users' tax returns are compliant with current requirements. Users can trust that TurboTax will accurately reflect any changes in tax laws that may affect their returns.
Reputation for Reliability: TurboTax has built a strong reputation for reliability over the years. Users can rely on the platform to provide accurate tax preparation tools and support, backed by a trusted brand in the industry.
Mobile Experience:
Mobile App Functionality: TurboTax's mobile app offers full functionality, allowing users to prepare and file their taxes on the go. The app is user-friendly and provides a seamless experience across different devices.
Compatibility with Different Devices: TurboTax's mobile app is compatible with a wide range of devices, including smartphones and tablets. Users can access their tax information and complete their returns from any device with ease.
User-Friendly Interface: TurboTax's mobile app has a user-friendly interface that is easy to navigate and use. Users can quickly find the features they need and complete their tax returns efficiently.
Additional Resources:
Educational Materials and Guides: TurboTax provides educational materials and guides to help users understand tax concepts and maximize their deductions. These resources are valuable for users who want to enhance their tax knowledge.
Tax Calculators and Estimators: TurboTax offers tax calculators and estimators to help users estimate their tax liability and plan their finances accordingly. These tools provide users with valuable insights into their tax situation.
Community Forums and Q&A Sections: TurboTax's community forums and Q&A sections allow users to interact with each other and seek advice from tax experts. Users can find answers to common tax-related questions and engage in discussions with fellow taxpayers.
Customer Reviews and Ratings:
Overall Customer Satisfaction: TurboTax has a high level of customer satisfaction, with many users praising its user-friendly interface, accuracy, and helpful customer support.
Positive and Negative Feedback: Users have provided positive feedback about TurboTax's ease of use, comprehensive features, and reliable calculations. Some users have expressed concerns about the cost of additional services.
Consistency of Positive Experiences: TurboTax consistently delivers positive experiences to its users, with many customers returning year after year to use the platform for their tax preparation needs.
Integration with Other Platforms:
Compatibility with Accounting Software: TurboTax seamlessly integrates with popular accounting software, allowing users to import their financial data directly into the tax preparation process. This integration saves users time and reduces the risk of errors.
Integration with Financial Institutions: TurboTax can securely connect with users' financial institutions to import their income and expense data. This integration streamlines the tax preparation process and ensures that users have all the necessary information for accurate tax filing.
Ease of Importing and Exporting Data: TurboTax makes it easy for users to import and export their tax data. Users can import data from various sources and export their completed tax returns in the required format for filing.
Refund and Payment Options:
Direct Deposit: TurboTax offers the option for users to receive their tax refunds through direct deposit, which is a convenient and secure method.
Payment Methods Accepted: TurboTax accepts various payment methods, including credit cards and debit cards, making it easy for users to pay for their tax preparation services.
Refund Processing Time: TurboTax processes tax refunds promptly, ensuring that users receive their refunds in a timely manner. The exact processing time may vary depending on the IRS and other factors.
Industry Reputation:
Comparison with Competitors: TurboTax is widely regarded as one of the leading tax preparation software providers. It offers a comprehensive set of features and tools that rival its competitors.
Awards and Recognitions: TurboTax has received numerous awards and recognitions for its excellence in the tax preparation industry. These accolades further validate its reputation as a trusted and reliable platform.
Trustworthiness and Credibility in the Industry: TurboTax has established itself as a trustworthy and credible brand in the tax preparation industry. Users can rely on TurboTax to provide accurate and reliable tax preparation solutions.
Most discussed TurboTax complaints
inability to communicate with support!Recent comments about TurboTax company
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