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Truworthsfalse online shopping

1
R Feb 10, 2020

I bought a Dress ONLINE 02 February for the next two reasons. I need the dress for a wedding I'm attending TOMORROW. And the promise on the website when you do an online purchase is the delivery will be 3-5 working days. Since now i didn't get any tracking number. Eventually I phone head office online and were told that there is a backlog on their orders and that is why my order is in a delay. Although it's is with the courier. Well Truworths NO ONE told any customer that if you make an online purchase please be aware of the backlog delay. Not my problem. I specifically bought the dress so that it's in time for the wedding I'm attending. I'm highly upset! If I do not get my dress today i will go to social media and name and shame. This is totally unacceptable. I f there is backlog on your orders then CLOSE the option for online shopping!

UNTIL today February 10 NO delivery! I WANT A REFUND! Never will I ever buy from Truworths again!

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