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1.3 3 Reviews 661 Complaints
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Truworths Complaints 661

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2:11 pm EST
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Truworths goods sold on fleamarket

I was shocked to find that ginger mary merchandise are being sold this past weekend at muizenberg fleamarket. A dress and top that I paid r880 for in total was sold for r100 each. I made enquiries with the lady that helped me and she said that they have a wider range at their shop. My sister and I popped in at the shop at c/o voortrekker and bedford strreet street in parow and to my disgust they had about 15 different ginger mary items all at less than r100. I am very dissapointed to find that normal shops and fleamarkets sell this clothing for that prices, but me as a loyal truworths customer have to fork out 5 times more to buy it at canal walk. I send an e-mail to truworths using their online contact form, but received no response up to date.
Am I entitled to claim a full refund or is that shop authorised to sell it at that price.

Regards
Mrs botha

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6:53 am EST
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Truworths exchange policy

I wish to voice my opinion and digust at the exchange policy at truworths cresta. My sister has an account in truworths and had purchased clothing for both my son and myself. My sister is from durban and im from johannesburg. I took a shirt that was purchased for my son to change it for the same thing but a larger size. Firstly the cashier with a flippant attiutude asked for the document. I had explained to her that it was given as a gift and I dont have a document however the tags were still intact on the clothing. She said "unfortunately the new policy is that a docket or the docket number is required" I did tell I want the same thing only a different size. Anyway to cut a long story short she traced my sisters account details on system and she had purchased the items on saturday, 17th december and I went to the cresta branch on sunday 18th december... So "unfortunate" again... This did not update on truworths system so she cannot do anything... I need to come back with a docket number or the docket... That I personally think is a load of crap... Where is customer service at truworths... I can understand if I was taking something totally different with a different value... This is just a waste of time... And quite frankly... Im totally discouraged from even shopping at truworths... Your service stinks!
Hannah lamliki - [protected]

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Patricia nothando ubisi
Nelspruit, ZA
Jan 16, 2023 4:08 am EST

I need your help I'm done paying but I didn't get a paid up letter

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Sisanda#79
East London, Eastern Cape, ZA
Dec 08, 2021 10:35 am EST
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Your terms and conditions are ridiculous on returns and of which I stop buying from Truworths

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Jimmy Talent
US
Dec 28, 2018 12:54 am EST

Good day Sir or Madam
I've expierenced exactly the same problem with the exchange policy at Truworths, Uitenhage. One t-shirt that I wanted to exchange with all tags intact for a bigger size. The t-shirt was bought in Vincent, East London as a present and I wanted to exchange it in Uitenhage. I was told my sis must go to the store in Vincent and get a copy of the slip and a permission letter and that it then must be forwarded to me. This angered me as I find it very stupid, but I guess that is the Truworths policy. I took the t-shirt and gave it away. I will never shop at Truworths again and will most definitely close my account. Call a meeting and look at your exchange policy, because I'm telling you today you will lose many more customers.

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3:47 pm EDT
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Truworths update my profile

Why is that you are able to call every towards month end to remind me to pay my account (Debt) but now that am done you no longer intrested on following up so that my name could be cleared from your itc records, you have asked me to pay r100.00 for admin so that you can send me a confirmation letter that proofs that m cleared I did that and I have faxed it throu to admin department proof of payment but still nothing is been three weeks now or do you need me to come throu with cameras from speak out that is when you will take action. You keep on asking me to resent the fax, well I use money to phone and fax keep that in mind. I will never advise no one to open an account with you guys.
Regards ref n. O:2576991

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MISSISSY
ZA
Oct 19, 2010 3:53 am EDT

TRUWORTHS ACCOUNTS SERVICE IS DISGUSTING.

I HAVE PAID MY ACCOUNT UP TO DATE BUT TRUWORTHS STILL REFUSE TO UPDATE MY PROFILE WITH ITC, CREDIT BUREAU.

THIS IS UNACCEPTABLE! I CANNOT GET FINANCE OR CREDIT THANKS TO TRUWORTHS AND THEIR LACK OF ABILITY TO DO WHAT IS NEEDED TO KEEP CUSTOMERS HAPPY.

I AM CLOSING MY ACCOUNT AND WILL NOT DEAL WITH THEM EVER AGAIN!

USELESS AND NOT INTERESTED.

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smallzn
ZA
Jan 09, 2013 4:28 am EST

Hi m thuli, I'd number [protected], truworths listed me on itc without telling nor warning me that they are listing me which is very unfair. My account is paid in full and can you please get my name removed from itc as soon as possible. Thank you

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6:50 pm EDT
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Truworths manager unprofessional and rude

The store manager in kimberly south africa was the most unprofessional I have ever dealt with. He refused to allow release of my pants that was to be charged to my own store card. There was an error in the documents previously sent to him for the release of my pants and when I asked him if I could rectify the simple error he refused arrogantly. I explained, as the card owner, that I needed the pants for eid which is my christmas after fasting all month I wanted to wear something special and kimberly was the only store that has my size. Therefore I had to arrange for someone to collect the pants on my behalf in kimberly from a business associate who had to do me huge favour to have it collected. I had to prepay postnet for an overnight delivery. And after all the preparation and days of waiting for it the immature, illiterate unprofessional so called manager arrogantly refused to allow collection of the pants. I had faxed him all the necessary documents and he still refused. I had to endure 7hours of calls to customer services etc to finally talk to the area manager of kimberly who sorted me out within 5 min. I am submitting a formal complaint against the store manager mr melvin deck. If I do not recieve an apology from mr deck I will be closing my accounts and that of my family members and will not suport truworths as they then will have no respect for customers and their needs. Especially after causing me such stress and anxiety as well as much incurred costs to get the pants to me in cape town.

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11:46 am EDT
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Truworths cant

I bought a pair of pants for my Son on thursday and when he was fitting them on his 4year old little brother pulled the tag off the pants. I tried to exchange the pants as they were too small, When I got to the shop in pretoria city center I was shown on the slip that they do not accept clothes without tags and I tried to explained what happened. [protected]

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1:04 pm EDT
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Truworths poor quality of clothing

I have been shopping at truworths stores for many years and their prices are by no means reasonable, in fact their pricing is ridiculously expensive. I recently purchased a sleeveless jersey from them and it has been worn probably 6 times at the most and it already has a hole where the wool has started to come apart. This is unacceptable, because at these prices, we should be getting good quality clothing. This is not the first time I have had to take purchases back to truworths.

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11:05 am EDT
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Truworths disgusted!!

Good day,

I had chatted to your sensai consultant, marlene, about 6 weeks ago and just wanted to know about the products. She was very forceful and made me purchase these products to the value of + r12 000.

After using these products, my skin is terrible! I've developed hyper pigmentation and my skin looks burnt. Marlene had told me that these products are 100% safe and guarantee.

My skin looks disgusting and I had to make an appointment with dr naidoo (Dermatologist) to assist with my skin. My appointment is on the 30th of july at 08h45.

I am utterly disgusted with the lies that this particular consultant had spoken. I had given birth 4 months ago and am supposed to be securing a job at this moment but this quest is impossible due to the condition of my skin. I feel utterly humiliated and embarrassed and as a result consulted with an attorney regarding the best way.

I want to return the products and request for a full refund. Should this not be possible, I am going to place my attorney on record and retrieve costs from truworths gateway for all my dermatologist treatments, compensation for the pain, humiliation and loss of income that I am undergoing.

Your most urgent response is needed. I can furnish a picture upon your request. I would appreciate not receiving any communication from the consultant.

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8:21 am EDT
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Truworths blackberry repairs

I purchased a blackberry curve 8520 on mtn's payasyougo at truworths in cavendish square on 08-10-2010. On 14-06-2011, I returned the handset as the keypad along with the power button had stopped responding. A fault jobcard was filled out and signed off by both the truworths dealer and myself with the fault description clearly marked as 'keypad faulty. '

On the 29-06-2011, I received a phone call from mtn century city stating that blackberry sa have suddenly and unnotifably changed it's repair policy in that they now refuse to open or repair their handsets. On top of this, I was given a ridiculous quote of r1049 for a 'refurbished' handset. I then phoned the mtn repair centre as well as truworths and was shocked to hear that none of the above mentioned parties were aware of blackberry sa's sudden change in policy. I am highly irate as I feel have been conned!

Truworths is clearly contravening mtn's 24-month warranty terms and conditions as there was no physical damage present at the time it was taken in for repairs. I thus refuse to pay any additional amounts for repairs. Truworths, being the dealer, should carry out the warranty or replace the handset free of charge!

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I had an account with truworths. I missed a couple of my monthly payments and they took me to debt collectors. I paid the debt collectors all I owed truworths for 2 months. The problem is the debt collectors have not update my payments at the itc. I can not make any credit as the records shows as if I still owe them. Please help me by what to do.

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11:21 pm EDT
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Truworths poor quality of new shoes

I bought a pair of shoes at truworths bayside mall with my credit card. Next day I went shopping, wore them for about an hour, went back home when I noticed that the right shoe made terrible cracks on the upper. A rude staff lady said all shoes does that (Strangely the left one was still perfect!) and they cant give me a credit for it, as it had to be sent to quality control and that it would take about three weeks before i'll know what they decide to do.in the meantime I will have to walk barefeet in the cold for lack of money to by another pair! (We are pensioners) at another shop of course! Bad, bad service i'd say.

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10:48 am EDT
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Truworths bad service

Good day,

While on holiday in durban dated: 28 april 11, I decide to go to the mac store in gateway mall. When I arrived there, no one came to assist me. I eventually decided to ask one of the sales person who was assisting another customer who then said called someone. I then told the sales person that I needed certain makeup. Once I got to the till to pay, the lady was doing other stuff while helping me. After I signed the receipt, she didnt bother to help me further, which I needed to get something else. By then I was so irritated that I left the store because I could see that the lady was not interested to help me further.
I have never had such bad service

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10:44 am EDT
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Truworths fraud on my truworths card

According to my knowledge, my balance was r789-00, for my last purchase was at tygervalley mall on the 11th dec. 2010. I went to pay my instalment only to find out that the balance is r3161.44, a purchase have been done on my card at truworths, adderly st., cape town. It was'nt me and the signature on the receipts proves it. How did that happened if the card was with me? I refuse to pay this amount and i've been doing the search with no success. My case number is 1434/01/2011.

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11:36 am EDT
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Truworths damaged jewellery

I am most disgusted by the service I received in dealing with truworths. I have been calling them since tuesday 15 march and they have only had the decency to contact me twice. My boyfried bought a chain at the pavillion branch in durban as a gift to me. I am from cape town and when I visited durban in march, I was given the box. On opening it, I discovered that the chain was broken. We returned it to the store on sunday 13 march. The person who assisted was definitely not interested in what we had to say. The chain left the store in good condition & the box was never opened, yet the chain broke. He & truworths complaints have basically implied that we must have broken the chain because their stock is never flawed. What utter rubbish. Now 'as a favour to me', they will repair a chain that was flawed to begin with. This is a brand new chain that was never even taken out of the box. When I asked how on earth a perfectly good chain could have broken while in the box, I was told that it could have snagged on something. What utter rubbish! She was grasping at straws just to get rid of me. The area manager I spoke to last friday sounded nice and gave me the impression that I was finally speaking to someone who cared and would sort this out. Boy, was I mistaken! I have made numerous calls over these past weeks with little assistance on the part of truworths. I feel cheated and very dissapointed. I will definitely not be doing any shopping at truworths. The very least they could do is apologise for this and replace the chain. They could also have kept me informed as to the process.

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Inkodnito
US
Aug 28, 2010 11:27 am EDT

I purchased a denim skirt @ Truworths in Tygervalley on the sale (Inwear). I have only worn the skirt twice and the yolk from the zip right down is pulling apart. I am extrememly unhappy & embarrassed to walk with this skirt on today. Looks like the skirt was forced on by someone who it did not fit! I have not bought clothing at Truworths in years, in fact since I closed my account.I truly loved this skirt & now I regret purchasing it.The type of denim is not up to standard or the sewing is very poor & the 'movement' was not taken into consideration, however I paid cash for so called good quality!

Llewellyn de Vries
Llewellyn de Vries
EG
Aug 05, 2011 10:33 am EDT

On 2017-07-23 I visited the Uitenhage branch of Truworths where I am an account holder. I had returned boots that were defective and I then decided to purchase a more expensive pair to the value of R999-00 to curb any further problems as these were originally given to my wife as a gift. The requested size was however not in stock and I then confirmed a Fast Fashion Delivery being promised that the boots would be at the store within the next 3 - 5 days. The long wait then began and on Friday 2017-07-29 I returned to the store to enquire as to why I had not been contacted yet. After slack service I was hand promised that the boots would be in by the Monday being the 1st of August. I returned the Monday to once again be told that I should wait until Truworths contacted me. On Thursday 2017-08-04 I went back to the store where I was once again not helped. I contacted the client assistance centre and received a reference that would somehow magically restore my faith in Truworths as a retail outlet. To date I have not received any phone call or solution and am in the process of closing my account with this incompetent group of employees that have caused me embarrassment with not only the recipient of the gift but also the manner in which I was dealt with after asking to be furnished with the details of the accountable Head Office where I could relay my complaint. I will further discourage friends from being manipulated by this branch and will forthwith only deal with management as it is evident that the employees of this store are not competent to attend to such "trivialities." I have taken the names of other customers that were present during the last episode and intent on exposing such unprofessional service. This is often the case with business' in small towns where the staff become too familiar with the general public and then assume to treat other customers in such appalling ways. The number of trips to Truworths, the unjustified delay and the embarrassment felt has lead me to realise that there are other retail outlets offering professional and client friendly service to paying customers. I will however feel uncomfortable shopping at Truworths ever again as "complaining clients" are often openly victimised by staff.

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Manbutter
US
Aug 30, 2010 1:36 pm EDT

Over the last 2 weeks, I have been inundated at all times with sms's saying my account is in arrears. My installment is R40 I have paid R200 via the internet as I normally do. Please go back and check the history of my account and note that for a nearly a year it was in credit balance of R81.38. Perhaps you should pay me credit interest yet I am still being sent sms's saying my account is in arrears despite me having phoned the call centre 4 times asked them to make a note on the system and stop harrassing me. I faxed my bank statement to show proof of payment which they now cant find? I phoned again on Monday morning after getting another sms over the weekend and got told the system is down someone will call me back. They came back on line at 09:13 I phoned at 12:00 after no one had called me back. I am now extremely annoyed, dont bother apologising or try and keep me as a customer - carry on wasting your money and resources for R40 and whilst you at it close my account please . I told 2 of the call centre operators to do this but obviously it is not done. I am not interested and you obviously need my R40 so badly - go after the big fish instead.

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7:53 am EDT
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I have been a truworths account holder for about 4 years (My first account I ever opend). I lost my job in last year but still managed to make some payments, in this period I made arrangements with the accounts department. This month I paid r500 and made arrangements that I know I am still behind in my account and that I am trying my best to get it up to...

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12:57 pm EST

Truworths accounts and communication are shocking

I have been a truworths account holder for over 20 years. With the current economy I have been slightly in arrears so made an arrangement to pay the balance off over a couple of months, which I have been doing. I now owe approx r800 which will be paid at the end of jan as arranged. I have been hounded by call centres (Blake) and sms's saying they are handing me over for being in arrears. I have spend time in my branch (La lucia) trying to resolve this - when they phone they acknowledge the arrangement. But I still keep on getting threatening sms and phone calls. At my wits end I phoned customer services yesterday to complain. Firstly I was told I couldnt complain, then I was kept on hold for 20 mins, then I was promised the supervisor would phone me back within the hour. It is now 24 hours later and I still have had no phone call! I am finished with truworths service. I will pay by r800 at end of jan and close my account and never buy there again.

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Truworths
Truworths
ZA
Dec 08, 2010 11:32 am EST
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Truworths is concerned to hear about your experience and would like to investigate and provide you with feedback. Kindly send your contact details to Natasha at ningham@truworths.co.za or phone her on [protected]. We look forward to resolving your complaint. Kind regards.

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11:50 am EST
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Truworths listing me on itc

Truworths has listed me on itc after payment was done in full months ago!
I am furious! Tried contacting them only to be told they will "call me back and let me know" which they have not done! This has been going on for too long and I cannot get finance or credit!
They are useless and thier service is shocking! They have no clue what they are doing and making my life extremely difficult. Will never buy from truworths again!

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4:35 pm EDT

Truworths do not use your credit card at truworths

Bought a gift for a friend that does not stay close to me. The item was faulty and was taken back to another store. They told the recipient that they dont do refunds, gift must be taken back to store where purchased. When I complained they were willing to do the refund then, but only back on my credit card. They expect me to travel to a completely different town so they could have my card, all that for a r199 gift! Operations manager unable to resolve issue, I get told its my fault. I should have asked for a gift receipt or used my debit card.

All they have caused is for me never to set my foot into a truworths store ever again.

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11:39 am EDT

Truworths cant see myself putting a foot in truworths again

I was at northgate branch yesterday, but my size in a particular top was not available. Gloria at cash desk told me cresta has my size, she says she phoned there and I must collect within 24 hours. I proceeded to cresta, they did not know what I was talking about, they called gloria and she said no, the top was at fourways. I called fourways this morning, and they did not know what I was talking about. I then called the manager at northgate, who established that its now at cresta! Told her I cannot drive all the way there again, and most likely be told they know nothing about it. Asked, that seeing i'd been so inconvenienced, if they could get it delivered to a closer branch, was told, 'sorry, cant do that, u dont have an account', I said i'd pay for the delivery, but no go. Cant see myself putting a foot in truworths again.

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Truworths I would like to express my disappointment with the way my truworths account is handled

I would like to express my disappointment with the way my truworths account is handled. The last statement I received was in june 2009 so for the month of july I did pay the same amount as june since I did not receive my new account. Few days later a got a sms to tell me that I am late with my payment. I did phone and explained what has happened and I was told that the full amount is r 500 from which I already paid r 120, so I had to pay r 380 to be up to date and I did it immediately. I did ask what my full amount will be for the next month if I don't get my account again and I was told r 500. So before the next due date came I diligently paid r 500. But I had another sms telling me that I have to pay r 620 before the end of the weekend. Once again I was in trouble for no reason what so ever! I still don't have my accounts from july and august to see what am I paying for exactly! They just want me to pay without any statement. I did ask for e-mail to be sent to me with my statements but they don't do that. Am I guilty if the post offices do strike or why should I believe that they did send it to me? I have never been late with a payment!

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11:32 am EDT

Truworths finding items from truworths in a china shop

I had a jet account throughout my tertiary years and used to buy clothes from mr. price and then got a truworths account in my mail during my last year at tertiary, I was very pleased because that meant I could get good quality clothes for the my interviews and when I started working I closed all my other accounts but couldn’t bring myself to close the truworths one because they had nice stuff and it was always of good quality.

I felt great in them so I decided to keep it for rainy days. I used it for a friend’s wedding in april 2008 and bought myself a beautiful skirt and nice tops. I got a shock of my life when I drove past some shops in kliptown and saw the same skirt outside in a china shop, I parked and went to have a good look at the skirt and I found that it was the same thing, it was the same.

I am utterly disappointed at this, I don’t even think I will wear that skirt again. to think I paid a good r450 just for the skirt and to see it for r100 in a china shop is disappointing. I should have just gone to any shop and bought a skirt for r100 and know that I might find the same thing at the streets. please do something about this cause you are going to lose customers.

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Overview of Truworths complaint handling

Truworths reviews first appeared on Complaints Board on Aug 24, 2010. The latest review Delivery fees was posted on Nov 14, 2024. The latest complaint Statements not received. was resolved on Apr 02, 2024. Truworths has an average consumer rating of 1 stars from 664 reviews. Truworths has resolved 43 complaints.
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  1. Truworths Contacts

  2. Truworths phone numbers
    +27 872 859 401
    +27 872 859 401
    Click up if you have successfully reached Truworths by calling +27 872 859 401 phone number 26 26 users reported that they have successfully reached Truworths by calling +27 872 859 401 phone number Click down if you have unsuccessfully reached Truworths by calling +27 872 859 401 phone number 20 20 users reported that they have UNsuccessfully reached Truworths by calling +27 872 859 401 phone number
    13%
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    Online Shopping
    +27 214 602 300
    +27 214 602 300
    Click up if you have successfully reached Truworths by calling +27 214 602 300 phone number 32 32 users reported that they have successfully reached Truworths by calling +27 214 602 300 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 602 300 phone number 28 28 users reported that they have UNsuccessfully reached Truworths by calling +27 214 602 300 phone number
    7%
    Confidence score
    Fashion Delivery
    +27 214 607 771
    +27 214 607 771
    Click up if you have successfully reached Truworths by calling +27 214 607 771 phone number 9 9 users reported that they have successfully reached Truworths by calling +27 214 607 771 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 607 771 phone number 6 6 users reported that they have UNsuccessfully reached Truworths by calling +27 214 607 771 phone number
    20%
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  3. Truworths emails
  4. Truworths address
    1 Mostert Street, CBD, Cape Town, 8001, South Africa
  5. Truworths social media
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