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Truworths
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www.truworths.co.za
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1.2 656 Reviews

Truworths Complaints Summary

42 Resolved
614 Unresolved
Our verdict: If considering services from Truworths with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Truworths reviews & complaints 656

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Newest Truworths reviews & complaints

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7:42 am EDT

Truworths Service

I complaining about service I received at Grahamstown truworths Men. I wanted to do a return and they said it was too long after I bought them. It was 11 days late. I refuse to shop anymore at if they are going to have this ridiculous rule. The manager said she remembered me doing this before. And that she had allowed me before. So this time she wasn't going to. Because it's not fair on other people. There was no one else in the shop to even know that had even happened. Anyway I am definitely never going back to shop at truworths men.

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3:56 am EDT
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Truworths Broken I'd

M having a problem trying to activate my truworths account at hammanskraal jubilee mall, my I'd is broken into two but info is clear an a teller told me to do a new I'd card ti a activate my account.i even took my old green book id but cant receive help

Cantct number [protected]

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3:54 am EST

Truworths Account Payment

My name is kgaugelo Tloubatla, I paid my truworths account an amount off R1000 on the 22nd February at earthchild hazyview using my bank card and the payment was approved and as the machine was about to print out the receipt for me the power went off due to load shedding. I got a message from my bank notifying me of the payment money going out but my account is still in areas up to this day. I went back to the store with my bank statement to show them that the money was taken out and they said they will investigate but up to now I am still waiting for their reply on this matter.

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4:10 am EST

Truworths I have ordered a belt in store

I have odered a belt in store with the sale items I was not intending to take it back so I did not save the order slip when I wanted to wear it for the first time it broke instantly and I still had the tag on it... Im fusriou because they cannot return because I do not have the order slip where should I get the order slip if I was not intending to return the item.. I must now pay for something that was damaged and just loose money over this... I want a refund beacuse this was a damaged item..

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7:02 am EST
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Truworths Bad Service and UNPROFESSIONAL Manager

Truworth Zevenwatch: Bad service and Manager unprofessional make situation worse don't want to take a blame. Last year went to buy dress for my daughter have tag R50 off let it go after they explain log story doesn't make sense. I gain 28/02/2020 went with my colleague to buy dress was on SALE rally with normal price R575.00 I ask the sale lady to get price since dress is on sale rally came back to me say is R329 was happy. Then problem come when the CASHIER scan the dress I ask how much is the dress he say R575 I was shock how come course is not the only dress on the sale rally look the same .He call the manager same story was last year someone put there by mistake we have old stock n new stock even look the same no apology need you to understand can some from truworths send me message how do you normally solve the problem like this still need the dress.

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8:31 am EST

Truworths Pleasures

The time was 16:45:32- Transaction No:1124351
Store 246
Employee no: 2033040

I went to a truworths store to buy my favorite perfume and the ladies there were laughing and forcing me to by a Pleasures, they criticized my choice and i told them that i dont want pleasures because am using Britney Spears.i waited for a while to be served because they were telling the cashier not ring it up .

I bought Britney Spears private show

They were forcing me to buy pleasures-they were making fun of my choice and laughing unprofessionally.Their customer service is really bad at that department, those ladies need to be disciplined.Those ladies need some customer service training .

Regards
Bonolo
[protected]

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Q
2:01 pm EST

Truworths Delivery

Order no: o78985036

Dear Sir/Madam

I'd like to bring to your attention that I have placed an order more than 2 weeks ago and my order has not been delivered to my cresta truworths branch as yet!

Overtime I call in, all they can tell me is that my items are with the courier and that they are searching for 1 more item and nobody ever gets back to me when they say they will!

If you say you will call back, please call back otherwise what type of customer service do you provide!?

I received an sms that you are experiencing severe delays and that I will get a discounted voucher on my next purchase and I have not even received that!

I am a regular purchase and am really disgusted by your pathetic service!

I need an exact answer about this order by tomorrow morning!

Quinton

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4:02 am EST

Truworths delivery times

On the online shopping website they offer a standard delivery of 3-5 working days. I have been waiting 8 days and decided to phone Online Shopping. The lady informed me that delivery will only take place at the end of the week, then it will be 10 days. She informed me that they have a back log of orders. Why was I not informed and I must phone them after 8 days. This is not acceptable.

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1:56 am EST

Truworths false online shopping

I bought a Dress ONLINE 02 February for the next two reasons. I need the dress for a wedding I'm attending TOMORROW. And the promise on the website when you do an online purchase is the delivery will be 3-5 working days. Since now i didn't get any tracking number. Eventually I phone head office online and were told that there is a backlog on their orders and that is why my order is in a delay. Although it's is with the courier. Well Truworths NO ONE told any customer that if you make an online purchase please be aware of the backlog delay. Not my problem. I specifically bought the dress so that it's in time for the wedding I'm attending. I'm highly upset! If I do not get my dress today i will go to social media and name and shame. This is totally unacceptable. I f there is backlog on your orders then CLOSE the option for online shopping!

UNTIL today February 10 NO delivery! I WANT A REFUND! Never will I ever buy from Truworths again!

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11:51 am EST
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Truworths exchange of items

I am utterly disgusted in the manner how I was treated today. I went to exchange my clothes but was told that we cannot exchange the items with other items. Instead I was told by the store manager that they will keep the items I am interested in until I received my money for the items exchanged which was retuned to my card. Where is this contained in the Consumer Protection Act. I am a regular cash paying consumer and never did I encounter any such treatment.

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1:47 am EST

Truworths security

My fiance 's purse was stolen inside the Truworths store and we weren't able to get assistance as the store has no cameras. We also didn't get assistance from management. to help us pursue the possible suspects. The management. didn't even help us to get assistance from the centre management. The management didn't even request us to furnish our contact details

Nathi Nsimbini
[protected]
nathi.[protected]@gmail.com

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Update by Nkosinathi Nsimbini
Feb 04, 2020 1:51 am EST

The above took place on 03/01/2020 at approximately 16h55

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8:24 am EST
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Truworths credit application

Good day,

Your call centre agent called me with regards to increasing my credit limit.
I asked them if they will checking my credit profile or if this will affect my profile, he said NO as this is just an increase from Truworths.

i then received an sms from transunion stating that a credit enquiry was done under my name which I didnt authorise.

Will truworths rectify this as this has affected my credit score and i am in a processing of purchasing a house this will ruin my chances of getting an approval

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6:04 am EST

Truworths poor customer service at truworths bochum. limpopo

I waited for 1 hour 8 minutes just to pay account.. Out of 5 tills only one working, with the q starting at the entrance door.. The cashier working prisca I felt sorry to her I hope she gets some bonuses. Bt s sad dat at rural towns we get service like dis. Please fellow leaders respect us as much as we respect our credit with you. Hope dis will be resolved

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7:50 am EST

Truworths management

At approximately 14h00 on 29/01/2020 my wife was returning some items. Yvonne at the cahier was very friendly and helpfull but the supervisor or manager that needed to do something on the system was cery unfriendly. My wife wanted to exchange items and purchase again but was refused by the supervisor.

It became apparent that the supervisor was extremely hostile towards my wife and treated her like a criminal. My wife called me to come to the store to help. I noticed immediately that this was going nowhere and that the comments made by the supervisor was racial motivated. As soon as I spoke to them asking what the issue was the security had eyes on me. I know this as I am a security specialist for corporate industries.

I expect that the Supervisor named Fortunate be investigated. I will give evidence where needed but someone like this should not represent the company at any level. She is a extremely aggressive and racist person.

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ACS@123
, ZA
Feb 14, 2020 4:45 am EST

I went to Cradlestone Truworths to return a dress I bought my daughter as a gift, I was told they will not exchange the dress nor credit my account, told me the dress was worn, how do you wear a dress that does not fit. The manager Maristza also made me feel like a criminal. If you look at the ratings of resolved queries be assured that our queries will not be resolved

ComplaintsBoard
C
2:51 am EST

Truworths customer service

I never really shop at Truworths, mostly Edgars or Foschini but the store looked nice. I went in and smelt the new colon I was interested in. The floor assistant was very help full at first. I told her I'm just having a look but then I decided to buy some mascara. The power when off and the lady behind the till said she doesn't know if the sale when through or not. I told her the card machine said authorized. She said no, she must check the cash register. If I can walk around a bit. I said yes, its fine. I went to Fossil where they also had a similar problem, but I waited patiently for the customer to finish as I wanted to send my watch in for repair. Then when to Duesouth and did some more shopping. I thought now let me go get the mascara and go home sins my worker is waiting for her pay. When I got back to Truworths the cashier did not even check if the sale when through. I was so disgusted that they just left everything and did not bother to check yet. I ordered coffee to pass some more time. Then waited a round I bit more in store... The floor assistant asked if I'm okay and I explained to her that I was not okay and that they are wasting my time as checking a sale cannot take more than an hour. After waiting so long they told me that the sale did not go through but this morning when I checked my bank it proves otherwise. Did they even Check? I am so disappointed in the cashier (staff) working at Truworths Clearwater due to there don't care attitudes. I am not a regular customer and will never be. PS: keep the mascara as I will not have you waste anymore of my time.

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2:17 am EST

Truworths disgusted

Hi,

It was 11th of January 2020, the time was 16:54 and noticed that the doors were already closed for business, trading hours of the store clearly indicate that it closes at 17:00. So i ask the lady and the security guard standing behind the glass window its not yet 5pm and this store is closed, he kept telling me call the manager and its home time. So another lady wanting to get into the store also questioned why it was closed, customers were coming out the store so the lady waiting with me walked into the store and i followed, he then closed the stacking doors on my back and head hitting me. I asked to speak to the store manager and she apologised to me and said that this is unacceptable. The after me having to rush and shop when i was leaving the store he saw me and instead of opening the door he walks away to the back to change and had to wait almost 10mins for him to come open. This is absolutely pathetic and unprofessional to have someone of this attitude working in a store where customer satisfaction and delivery is adhered to. I am trying to get more details of the CEO of the company to escalate this matter further.
Regards

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4:28 pm EST
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Truworths jewelry

I am very disappointed in Truworths as I have been a customer of theirs for a few years and I opened myself a account not for long though then I closed my account again. Every time I buy Jewelry from them the stones fall from the rings and watches, the back plate of my watch also don't fit and my rings loose stones. After paying so much for it. I am truly disappointed in their quality of clothes and jewelry. What do I do now cause my slips is all gone as I were robbed from my bag. 🤷‍♀️😤

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2:53 am EST

Truworths underwear

I wanted to purchase underwear by Truworths Festivall Mall, I wasn't sure about the sizes because in the packet it looks very small, I was busy taking out one of the underpants when the sales lady on the floor immediately asked us to put the underpants back because we are not allowed to open it

We went home after buying the Small Jockey Tangas and to our suprise it was very small sizes. We went back early the next mornig to ask if we can exchange "i know the policy about underwear" and we were told that underwear can not be exchanged at all, but we were not even allowed to open the pack to check the sizes properly. When I complained about not having a chance to check the size of the underpants that is why I want to exchange it I was told by the cashier "why didn't I fit it in store (how can i fit it if i was not allowed to open it and by fitting in shop over pants is just as much a hygiene risk as by taking it home and fit it there.

I am having a R250 debit on my account and to small underpants that I still have to pay for and the pack is still sealed and not even fitted

Please give urgent feedback

Thanks

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12:39 am EST

Truworths service

I called the Brits mall store at 6:30pm on 10-01-2020 to ask what time they close I was informed they close at 7pm .I rushed off to the store to collect my online order parcel... I reached the store at 6:48 pm the doors were closed I called the store ...the lady informed me they decided to close early ...I said but I called and made arrangements and it's not yet 7am she was very rude and said we not going to on our computers for you ...
Come tomorrow...
This I'd really unacceptable behavior for a major flagship chain store...

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10:55 am EST
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Truworths hand over notification

My name is mapule mokoena, i was supposed to pay R436 but i only managed to pay R300. now i recieve messages as if i said i dont want to pay what i owe i have sent 3 different messages that i received and i dnt know why am i treted this way.I will pay R850 month end why am i being handed over? is this how customers are treated? as for the sms from ndc i asked the lady which account she was talking about and she didnt tell me, did she really expect me to confirm my date of birth when she wont tell me which account she was calling in connection with? please clearify this matter

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Truworths In-depth Review

Website Design and User Experience: The Truworths website has a sleek and modern design that is visually appealing and easy to navigate. The user experience is seamless, with clear menus and intuitive search functions, making it effortless to find what you're looking for.

Product Range and Variety: Truworths offers a wide range of products, catering to various styles and preferences. Whether you're looking for trendy clothing, accessories, or footwear, you'll find a diverse selection to choose from.

Pricing and Value for Money: Truworths provides competitive pricing for their products, offering good value for money. They frequently have sales and promotions, allowing customers to get quality items at affordable prices.

Customer Service and Support: Truworths excels in customer service, providing prompt and helpful assistance. Their knowledgeable and friendly staff are always ready to address any queries or concerns, ensuring a positive shopping experience.

Shipping and Delivery: Truworths offers reliable shipping and delivery services. Orders are processed efficiently, and customers can expect their purchases to arrive within the specified timeframe.

Return and Exchange Policy: Truworths has a flexible return and exchange policy, allowing customers to easily return or exchange items that don't meet their expectations. This policy ensures customer satisfaction and peace of mind.

Quality of Products: Truworths is committed to providing high-quality products. Their items are well-made, durable, and designed to withstand regular use, ensuring long-lasting satisfaction for customers.

Overall Shopping Experience: Shopping at Truworths is a delightful experience from start to finish. The user-friendly website, excellent customer service, and quality products combine to create a seamless and enjoyable shopping journey.

Loyalty Program and Rewards: Truworths offers a rewarding loyalty program for their customers. By joining, shoppers can earn points with every purchase, which can be redeemed for exclusive discounts and special offers.

Social Responsibility and Sustainability Efforts: Truworths is dedicated to social responsibility and sustainability. They actively support ethical practices and environmentally friendly initiatives, making them a responsible choice for conscious consumers.

Online Security and Privacy Measures: Truworths prioritizes online security and privacy. They employ robust security measures to protect customer information, ensuring a safe and secure shopping experience.

Customer Reviews and Ratings: Truworths consistently receives positive customer reviews and ratings. Their commitment to quality, excellent customer service, and value for money has earned them a loyal customer base.

Accessibility and Mobile-Friendliness: Truworths' website is accessible and mobile-friendly. It is optimized for various devices, allowing customers to conveniently browse and shop from their smartphones or tablets.

Promotions and Discounts: Truworths frequently offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions make shopping at Truworths even more enticing.

Company Reputation and History: Truworths has a strong reputation and a rich history in the retail industry. With years of experience, they have established themselves as a trusted and reliable brand, known for their quality products and exceptional service.

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Contact Truworths customer service

Phone numbers

+27 872 859 401 +27 214 602 300 More phone numbers

Website

www.truworths.co.za

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